I really wanted to like this office. They have great reviews and were able to schedule an…read moreappointment for my daughter much sooner than CHKD (who has a 6 month wait). However, the week of her first appointment, I received a text stating there wouldn't be a provider in that day. I called to reschedule, which pushed the appointment out an extra month. The day of her appointment, the assistant couldn't read the doctor's writing of what lab work needed done. Dr. Saffold was currently with another patient, so she told us she'd send an email after speaking with him. That afterward we can go to any Sentara location to have it completed. This added additional driving, paperwork, and time for us. Later that day, I picked up her RX and didn't understand the directions on the label because they were worded wrong. It took several days for someone to get back with us. The week of her follow-up appointment, we received another text stating a provider wouldn't be in and her appointment would need to be rescheduled AGAIN. No one EVER answers the phone. Every single time I have called, I have had to leave a message and play phone-tag with them to speak to an actual person. It has been well over 3 weeks and I have still yet to get my daughter's follow-up scheduled. She is out of the medication that was prescribed. Our pharmacy has reached out to the office and the refill has been ignored. Grateful I never canceled the CHKD appointment because we will not be going back. My daughter is autistic and the experiences we've had with this office have been added stress that is unnecessary. I have worked for doctors and am experienced in healthcare. The lack of follow-through and carelessness from this office is embarrassing.

The friendliness and willingness to go the extra mile for their patients is so refreshing. PA-C…read moreBritton and Nikki thank you. Ive been to many doctors offices and specialists in these challenging last 6 years. And have been treated like an inconvenience frequently. You will Not be treated that way at Chesapeake Bay ENT Town Center. They actually care are very knowledgable and empathetic. Great place highly recommended if you are in need of a GREAT ENT.

Allergy testing. Great staff and compassionate doctors. It was very easy to set an appointment.read more

I was contacted recently by the office manager and we discussed everything that happened. They took…read moremeasures to fit me into the schedule to get me back on track for my shots. They stated that check in procedures would be addressed with the location. I also received an apology for the inconvenience.

The nurses, staff and doctors are all so wonderful. I was so nervous going in for my procedure…read more Everyone took time to answer all my questions with no problem. The nurses were so helpful and made me feel comfortable before and after my procedure. Thank you!

Staff, especially the office manager has zero professionalism. Unorganized, unprofessional, and…read moredownright rude!

We have found this facility to be A1 for care, efficiency, customer service, and cleanliness…read more I highly recommend this family care center when in need of care for minor ailments. We are from out of town and have gone there on two separate occasions and could not be more pleased. Highly recommend!

I would give Dr. McDermott, his NPs, and Nursing staff 5 stars all day every day (even though they…read morecould not figure out what what my issue was and it took 2-3 visits to them and 4 visits to the ER to finally locate the problem), but at least they tried, and the NP I saw was EXTREMELY sweet and competent. The office staff, however is rude and lies. When I moved back to the area they were a close provider and I noticed on their sign that they are also a family medical practice provider. So when I went in for my first visit I asked that I be established as a regular patient and that they be my PCP. "No problem." they said. My second visit there I was presented with a huge bill and when I questioned it, I was assured I was being billed for primary care services. After my ER visit I went in to be seen to let them know what my final diagnosis finally was and that I needed to get some medications refilled that had been prescribed the ER. It was THEN I was told that they only provide "Family medicine" services for those who need like 3 months of medications at a time (you know the easy things things they can bill crazy high prices to the insurance companies for I imagine). So, now I am sick, have multiple health problems, had been told by them ON MULTIPLE occasions that they were my PCP but was then left high and dry. I attempted to find a PCP, but since they have all my records and are the provider I had been seeing, when I needed paperwork filled out because of a need for an ADA leave from my job, no one else would see me or address the situation. So I went BACK to them to explain and the office manager punched into her computer and advised that I had only ever been seen as an urgent care patient. I said that can't be right because I specifically asked, and was told that they would see me as my PCP, "Well that's what's the computer says....lol" She said . She advised that Dr. McDermott was no longer accepting patients for primary care, and I helpfully suggested they may want to add that to the "Family Medical Sign" and was rudely advised that they can put anything they want on their sign (evidently even when it is misleading at best and false advertising at worst.) Needless to say, I will be contacting the Board of Medicine to report this as well as to my insurance company as I was told I was being changed for PCP services and NOT urgent care, and will also be seeking relief in small claims court with the assistance of my attorney to try to recoup the money I already paid and/or at least have my bill reduced to the PCP rates. I may not prevail, but them having to answer the complaint from the medical board and attend a court hearing should MORE than make up for the inconvenience they have caused me. SO if you need MINOR (and I mean minor) care, and are willing to pay ridiculously high prices, by all means go here. Dr. McDermott and the nursing staff are very very nice. The office staff and manager, however need some serious training in customer service, ethics and transparent and correct billing practices.

I saw online that this clinic got great reviews. I went…read morethere and was efficiently served. I was given a choice whether to register on paper or digitally (I chose paper). The receptionist was very nice and helped recommend a pharmacy. The staff who saw me were kind. I definitely will return again if I need urgent care.

It would have been nice to receive the services I came for. I first tried to get a DOT drug…read morescreening for work. Apparently after 5p they stop on Friday so I was told at 5:03p come back Saturday 8-2p only to find out that nobody was there to do the test. It'd be nice to know in advance so the proper information can be communicated to find another location. I'd advise anyone call ahead to save your time. especially if you are out of the area.

Always fast care. Friendly staff. We always come here when we need immediate results. The staff is…read moreknowledgeable about allergy needs. We've also visited for school athlete physicals.

These people really think they're better than everyone els. Talk about snoot, they take the care…read more it's more the reception staff the most. They will nickel and dime you like their families will starve to death at the same time act so annoyed when you walk in. They are not people people at all. I guess you have to be in a certain club to be welcome. We'll see how long their business lasts with that attitude. And you can totally tell the dr is fkng the front desk because she isn't worried about sht.

I HIGHLY recommend the Center for Health & Cancer Prevention. I went there a week ago for my 1st…read moreColonoscopy and was completely blown away by how caring and great the care staff team was. I loved that I was in and out in an hour - I arrvied and they got me started. Every part of the Care team introduced themselves, told me what they would be doing and asked if I had any questions. It truly was a great experience. I also liked that I did not have to go to the hospital to get this done - it was right in their office which was easy. I also appreciate not having to drink all that crap I had heard about - I appreciated the pills making the prep more pleasant as well. Dr Jaklic was wonderful and put me at ease. I was very happy w/ her as my doctor.

What a great experience!! I got the best drugs and I got the magic fingers of a goddess. The mood…read morelighting was perfect and I love the Barry White sound track, it was a magical setting. I don't remember everything but I think we all had a great time and after waking up and enjoying the warm feeling of much needed companionship.