My family has used coastal pediatric Associates for more than 20 years. Recently, they decided to stop accepting our insurance and gave less than a weeks notice for us to find another doctor. My daughter takes daily medication that they now refuse to refill unless she's seen without insurance coverage. They do not care about your child or their health. Find another pediatrician that cares about your children. read more

you suggested my daughter give her baby formula because the baby was dry? she was hours old! why not suggest the most natural thing breast milk. also hep b shot how much money did you make on this baby?). they need to make their quota. horrible practice no shots!!! natural immunity read more

I've been seeing Clifford since I was born-- I'm now 21 and have had nothing but amazing experiences. I don't normally write reviews but this place deserves a higher rating! I've seen so many amazing nurses and Clifford is so great, that I've bonded with peers at parties about him. He really cares for his patients both physically and mentally, he has never made me feel anything but comfortable and cared for! read more

My family has used Coastal Pediatrics for years because it is convenient to our home and work. You can expect a long wait every time. Even though we have used them for three children and have been paying customers for years they will not schedule well visits for our infant due to an outstanding balance. I explained that I lost my job and needed a payment plan, but they were unwilling to work with us until the balance was paid down. read more

Save yourself the headache and find another provider! We've been seeing doctors at this organization for years. More often than not, we've experienced rude front desk staff, LPNs that don't have the experience they should, and doctors that rush through visits and don't notate patient files with detailed info. Most recent experience- went in for a "sick" visit for chest tightness (asthma). While there, let peds know daughter needed refills on RXs. One RX was sent over but the other was not. Upon realizing, sent a message through patient portal. Nurse (I believe) called and said we'd have to have an appt to get that medicine refilled. What?! 1- it cost me $150 for every appt with insurance. 2- this was addressed at the last appt; failure to complete tasks on that side should not be an inconvenience to me and cost me money She proceeded to tell me that there are no notes regarding that discussion, the dr is out of the country, and oh by the way- your daughter is an adult (she's 18)- I need to speak to her and not you. She was 18 at her last visit- maybe we should have transitioned then to her handling things on her own? Not over the phone? Needless to say, an appt was scheduled for today. They're requiring all new paperwork be completed even though nothing has changed since we were there 3 weeks ago. This place is a joke. read more

We met with the office in West Ashley before my daughter was born and immediately felt comfortable. In the hospital, their on call staff member was great! He answered all of our questions and didn't try to rush anything. The few office visits we've had have been great. On time, not rushed and helpful. The staff, from front desk to the doctor, all care. We have seen a couple doctors in the office and haven't had any issues. I'm thankful we went with this practice. They have a bunch of locations and long hours, including weekends, which is helpful. I'd highly recommend this practice! read more

Will be switching pediatricians! We've been coming here since my daughter was born (4 years) and 8 out of 10 times, you will be sitting in the lobby for an hour at least waiting. Even for basic things like flu shots or well checks. I was willing to look over that since I really liked our doctor but then she left and no one said a word. Since then they've rotated doctors and I've finally realized I'm just wasting our time. If anyone recommends a good pediatrician in the West Ashley area please message me! Especially a place that doesn't make you wait hours in the lobby. read more

My 7 year old has been coming to Coastal since she was born. We used to see Dr Shawinsky in the James Island office, even after moving to West Ashley we kept going to that office. Getting appts with Dr Shawinsky has become increasingly harder as she keeps cutting her hours back (which is understandable.) Since we've started coming to the West Ashley office, we've had nothing but problems. Misinformation about appts has been given over the phone, only to show up and not receive services expected. I've had appts canceled with no prior notice until we show up in the office, and then we need to either reschedule or wait 2 hours to see a dr. Maybe it is just the West Ashley office, or maybe the whole practice is going down the tubes. My advice is to find another pediatrician, unless you have a ton of free time to wait or reschedule. read more

Was late for an appointment at 10 today. My bad. I was 22 minutes late and they have a 15 minute thresh hold. The thing was that the place was empty and the receptionist said that we should still be able to be seen. When she went to the back to speak with a colleague I heard "have them reschedule. That will teach them to be late." And that was extremely unprofessional. I will be finding a new pediatrician because of this instance and many others. Very disappointed. read more

I just moved to the area. The front staff is disorganized and quite frankly rude. No one seemed to know how to register my children. After going in circles for over a month, I asked to speak to an administrator and found out that because of an error on a form the records had never been requested. I was shocked to hear that because numerous staff members had told me they sent a request and were just waiting to hear back from my old pediatrician. Save your self the headache and go to a more organized office. read more

From the lack of care when you pick up the phone, to the lack of care to you walk in the door, to the lack of care by the doctor that didn't take the time to review your child's chart because they rotate them like underwear, I can't stress enough how much Coastal Pediatrics has failed my family with three children. 7 years of putting up with it has come to an end. You never see the same provider, as stated above, they don't review your child's history before walking in the door - there's incompetence and no standard of caring for your children. Attitudes from everywhere - doctors, nurses, front desk staff and the call center to schedule appointments. If you need an example of how NOT to run a practice, this is it. read more

My appointment was @ 2:15. It's now 2:45 and we are still waiting. I understand my daughters symptoms aren't "urgent" but this is ridiculous. And when I walked in...there were probably eight or nine women sitting behind the desk doing nothing. It's ridiculous. I called earlier and was on hold for 30 mins. Requested a callback from a nurse, it never happened. After today, I'm out of here. We won't be back. read more

Used this group for our newborn and unfortunately had a bad experience. Had friends recommend them but we felt like service was lacking; my main concern came from a sick visit. The office asked us every time we visited what his height and weight at birth was as if they had lost it or didn't record it in his chart. Wife had a bad experience with the lactation specialist and felt her needs weren't addressed. She finally got the right size pump which cleared it up with her own research. On a sick visit which was our first with our newborn boy, a Dr. spent more time trying to get my wife to feed the baby than examine him. She gave us formula and told us to go to the ER if he didn't improve. ER doc diagnosed him quickly and said the opposite of what our physician said upon exam. Spent $250 bucks on ER when Dr should have caught it with a quick look in his throat. Good luck getting anyone on the phone other than the admins. We were told to use their portal but couldn't get signed up and just received a bill from the birth which we've already paid. If you want personalized service go somewhere else. read more

Love that they have weekend hours! I gave them four stars because my daughters pediatrician also goes to the other location and so I'm limited to what days I can take my daughter to see her. read more

Have been a loyal customer for years but will be switching. Practice standards have not kept up with the growth and the primary goal seems to be making as much money as quickly as possible. Receptionists have been so rude lately when needing to schedule or reschedule and the most recent doctor, not our primary who we have not been able to see for many years, was very condescending in front of my child. I've never experienced anything like it. I had to talk to my daughter after the visit about what is means to "talk down" to a person and how important it is to convey respect to all people in all walks of life. It's time we switch to a doctor that we can get an appt with who takes the time to get to know his/her patient and needs. read more

Not only is this a great organization but the people really make this organization extraordinary. From their support staff to their team of doctors I have never been more impress with a doctor's office before. They have doctors on staff that sees kids who are hitting normal milestones to children who are unique in their own way and have spectrum disorders. I would recommend this team to any new mom. read more

After being a loyal customer for years, these guys price-gouged my family when we needed them the most. In January of 2021, five of my family members came up with COVID. I just started a new job on the 4th, and so insurance was in the process of switching over. Well, these guys told us it would be in excess of $500 for a COVID test since we didn't have our insurance card yet. This place only cares about your $$$$$ - not your kids. read more

My OBGYN told me about this place before I gave birth to my daughter. I like coming here MOST of the time. But have had some mishaps. My daughter was really bad jaundice when we first came in. We were instructed to use a bili-blanket. I never questioned the instructions on how we should be using it. After about a week, with visits about every other day, were instructed by someone else that we were using it wrong. GREAT! Did I mention that during one of my daughter's first appt, we were told that she had a heart murmur. We were told that she could barely hear it but wanted us to be a pediatric cardiologist. The earliest appt for that was the same day as her 2 month well baby check up. So when we went in for her 2 month check up she then ask me if we had gone to that appt. And when I told her it was after we seen her she tells me "I don't know why I put it as a grade 2, cause I don't hear anything".. So that would have been money out of my pocket for a specialist. Thank goodness for her well check up being 1st. Well, a couple of weeks ago the Flu swept through our house like wildfire. It started with my son, they tested him and he was positive for the flu A and they also tested my daughter (which is 4 months old) she was negative. They prescribed Tamiflu for my son, with a prayer that my daughter doesn't catch it OR I was told "maybe she had it first and passed it to him" although she had no symptoms and hardly ever leaves the house. That night my daughter ran a fever and I brought her in the next day for her to test positive for the flu A. So she was also prescribed Tamiflu. This visit could have been completely avoided. And money could have been saved. But eh, whatever. Now those were just some of the things I could complain about. On the plus side of things. The location is convenient for me. And the staff, well most of them are very nice and great with my kids. read more

I chose Coastal Pediatric as my children's pediatrics office from their birth because I believed they would be available for my kids 7 days a week, but that's a joke because they never seem to have sick visit appointments available when my kids need their doctors. I couldn't be more frustrated or disappointed with their offices. read more

We've always been very happy with this practice. Sometimes it can take a while for a call back, but that's to be expected. We've always been able to get an appointment with somebody for a sick visit when we've called early in the day. We now have baby #2 and have no intention of changing, read more

After sticking it out for 2 years, we're leaving! This practice is not family-friendly. After expressing that I wanted to breast feed until 24 months, as the AAP, WHO, and UNICEF all promote and support as best for babies, I was told that 24 months was WAY TOO LONG and that my daughter should have been weaned "a long time ago". I was also told that I should leave my daughter in her crib for 12 hours at night and not tend to her at all, no matter how much she cries or THROWS UP. Seriously, WTH? If I left my dog in a crate for 12 hours while he cried and vomited, then made him sleep in it, the SPCA would come take him away. How could I ever trust someone with the health of my child who recommends only part-time care and part-time neglect? Find a practice that supports your healthy lifestyle decisions for your family and offers sound medical advice for an actual illness only. read more

I was just suggesting a Pediatrician's office to a friend who can't seem to find one that fits her and her family and decided I had to write and official review. We are no longer in the Charleston area but being former patients at Coastal Pediatrics has made it almost impossible to find somewhere in our new location. They set the bar when it comes to friendly, caring and supportive. We saw the the nurse practitioner, Elizabeth Thelan, and could not have been more pleased. She was genuinely caring and concerned when we were in need of answers (being 1st time parents). I could not recommend this practice or Ms. Thelan enough! read more

We have had a wonderful experience with all the doctors (Dr.Stripling, Dr.Lee, Dr.Kirlis, Dr.Graham) and RNs (Mary Jo) at the Mount Pleasant location. We see Dr.Kirlis most commonly and she is very practical, thorough, and my kids love her. I have found the patient portal to be very helpful and have found the staff to be helpful and kind. I'm sad to read some of these other negative reviews, but our experience has been drastically different. read more

Beyond pleased with Coastal Pediatrics! Our son spiked a 102 degree fever with a barking cough - we were in yesterday with a less severe cough and he checked out with clean lungs and clean ears. When the fever spiked and the cough got worse, I called in and the earliest appt they had was tomorrow morning. It was not ideal and I assumed I'd be in the ER with him, but we took the appt because it was better than nothing. Five minutes later they called ME back and said they had a cancellation for this afternoon. Next thing we know, he was diagnosed with a double ear infection and croup, all which had developed overnight. They gave him a steroid shot and prescribed antibiotics, and we were on our way home with hope that our sweet boy was on the road the recovery! SO beyond grateful that they were proactive in getting us in the same day!!! It really feels that they went above and beyond to take care of my son. read more

I have taken my son to see two of the doctors there. Both doctors were friendly though I felt like they rushed through the appointment. The waiting time to see the doctors however is horrible. I had an appointment at 9:20 the other morning, I was there at 9:10 and at 10:30 I was still waiting. No one seemed to care, I did not get an aplogy or an update about how much longer it might take even though I asked a few times. This has been the normal ever since I started going to the office 2 years ago. Maybe the office should take less patients or increase the appointment allotment time. I take off work and do what I can to get to their office on time, they could at least try a little harder to get patients in on time or at least be a little nicer about it. read more

Mary Jo at the Mt Pleasant office is amazing! You'll never be disappointed with her and the wait time has always been very minimal the past 2 years we have seen her. Dr. Caristi saw our newborn in the hospital and was wonderful, too. The office has always been able to get us in for an emergency appointment quickly and the staff has been so kind and helpful. Definitely recommend. read more

We've been going to Coastal Peds since my three-year-old was born. Although I've been aware of some dissatisfaction with the practice, I've always been pretty happy. Sure, what times are occasionally long, but we've always had pretty good experiences. I've always been happy with the Dr's and RNs, especially with my first who has had allergies/early asthma since she was a little over a year old. We now have a 6-month-old who has been the lucky recipient of all of the stuff my older one brings home from school. She's had RSV twice and now I think all of this pollen, which is getting to all of us, is causing a little bit of wheezing. As someone who has been through a myriad of respiratory issues with the first child, this child, and myself, I know I'm not a doctor, but this is not the first time dealing with it. Less than two weeks ago, we were about to go out of town when my youngest one came down with a cold. Knowing how it could escalate, I brought her in to get her checked to make sure all was ok. I mentioned that the RN we'd seen last did a breathing treatment with her in the office and suggested I use the pediatric albuterol puffer that we have for my older daughter when she gets wheezy. I told the Dr. that we were running low on ours and she said she'd call in a prescription. After getting home, I realized we had enough to get us through the trip, so I figured I'd pick it up when we got home. Well, we got home and it had not ever been called in, as I discovered today. I should clarify- this is not labored breathing, not much of a cough, no fever. This is an issue that has been addressed by our Dr. before. If it doesn't clear up with a few puffs, I will certainly take her in, but at this point, I wanted to simply do what the RN and Dr. had advised me to do during our last visit. So tonight I ask for it to be refilled as it was supposed to be already. After several hours, it is not called in and the pharmacy is about to close. I call back and speak to a nurse who explains that she was not in my last Dr visit (thank you!! I was SO confused and thought you were!). She said there were no notes about this and she needed to know the whole situation. I explain everything to her and she basically tells me this is an emergency situation and she needs to see us. I try patiently to explain to her that I'm simply trying to get the RX that was supposed to be called in weeks ago and wasn't and that we've been through all of this before. I'm really calm about this and friendly, but she escalates and gets super heated and argumentative, explaining things to me as if I've never been to a Dr's office. I tell her I'd be happy to bring my daughter in but can I please just get the RX we were supposed to have per our Dr. during our last visit. I ask her what the soonest appointment she has is. She tells me tomorrow at 7am. We're early people, so I say that's fine. Then kicker. She says, "You're not really going to come in are you?" These are her exact words. Excuse me???? I have never been so frustrated or completely dissatisfied with such unhelpful, unprofessional, insulting service in my life. She continued to badger me about just trying to do her job, which I never questioned in the first place- I know how this works. I know you can't just write any old prescription- I was simply asking for an Rx to be filled that was supposed to be called in a week ago, and above all- YES I understand that if my child cannot breath or is in distress/danger to take her to ER. I've had to do it multiple times. I'm so truly disappointed by this experience and will likely be switching peds. read more

Great practice all around. The Dr's, nurse practitioners, nurses and front desk staff go above and beyond!

We have been with this practice for years. Over all it has gone down hill. We have not seen our Dr. in almost 2years, every time we have made an appointment we have been unable to make one with her..Also my BIGGEST concern is the reception and office staff. Twice I have submitted forms filled out correct only to have it somehow messed up by the staff. The first time was 2years ago when our child started school. I needed his vaccination record. I had to seriously call every day for a week, after waiting fOr weeks(thinking it was done). Now, we are changing practices and I printed and hand delivered our medical release form. When doing this I was so satisfied to be done with this place. The Check in lady was so rude, barking do you have an appointment? All the while grimacing at me and my child. I'm feeling for the Mothers with sick children who have to deal with a sour attitude on top of bringing a sick child to the Dr. I asked if she needed anything else? She barks tells " I'm looking!" Then asks another women behind the desk, who asks "are you releasing them to them?".......I'm thinking " them" means the other practice........I get home only to have the new practice call to tell me I might want to get things straightened out with Coastal because they just called asking fOr our records? Seriously??????? I call Coastal only to be put on hold for 15 min., when the person comes back on they tell me.....someone will have to call you back later. This is not a place I trust with my child's health. read more

It's true you do not receive personalized care, my son was hospitalized due to dehydration, My husband took him to the dr that morning and they told him that he needed to push fluids. That afternoon I got home and immeditatly took him to the ER. We were in the hospital for a week. The nurses at the hospital were astounded that he had seen the doctor in the morning and they did not send him to them. They said there was no way he could have gotten that bad in 8 hours. read more

My kids have been coming here for almost 7 years. The staff is courteous however the wait times to be seen are unacceptable. I usually count on 90 minutes here just to be seen by the doctor/nurse for 5-10 minutes. I plan on going elsewhere very soon. read more

We are also leaving this practice as well. The practice is too big. You never see the same doctor twice. Because your child rarely sees the same doctor twice, you will be explaining your child's medical history over and over. It's fine if your child is rarely sick, and only has wellness visits, but if you have a child that has a chronic condition or needs to be seen often, it is a hassle. The doctors, and staff aren't warm. They are all far too busy to stop and actually care for the patient. They say they're open seven days a week, but you will never be able to get an appointment on a weekend. I've even called on a Friday and a Saturday morning-and have been unable to be seen on the weekend. Do not choose any doctor from this practice. They are far overreached and stretched way too thin. This is a BUSINESS only interested in making money, not patient care. read more

While the doctors are fantastic, the wait is always ridiculous and the front desk staff is totally oblivious. Today, appointment was scheduled for 330, we arrived at 315. It is now 4:12 we are still sitting here. After watching at least 7 other children be taken back, I politely checked with the front desk to be certain we hadn't been skipped by mistake. They assured me we were next. I went back to the waiting area. Yet another child was taken back. At that point I went back to the receptionist to be told that the dr. My child was seeing had an "emergency" going on. They could provide no estimate of what time we'd be seen. I asked if she could be switched to another dr (I didn't request anyone specific to begin with). They told me it likely wouldn't be any quicker. So we continue to sit here and wait. By the time we get out of here, the pharmacy will be closed so any meds prescribed won't be able to be filled until tomorrow- pointless to come today. Aggravated is an understatement! Very disappointed! read more

I have been with this practice for 18 years. Just be careful how they give information to your insurance company. If they are wrong they will not change it. Example, my child came in for chest pains and could not breathe. Do to their error they put down wellness visit when clearly my child came in as sick. My insurance company does not cover wellness and if they had asked me my answer would have been no. I came to the doctor's office and spoke to someone who agreed with me but told me, I had to speak with their billing office to get this cleared. I ask for the address and was told they could not give it to me. They left them a message to call me. When I spoke to the manager (not a doctor nor is she a nurse) she did not want to hear anything just told me that I had to pay $200. Again, this is their error not mine. I ask her if a child comes in sick do you all normally do wellness visit check ups especially with out consulting the parent she said no. Since, they record all conversations I ask for a copy of the phone recording when I called to set up the apt and when I paid co-payment over the phone they would not allow me to hear or get a copy. I asked them to change the code and my insurance company will pay she said no. I asked her for a copy of child's records I was told they will mail it to me still have not receive it. Again I have been with this practice for over 18 years. I notice through the years the office is getting busier so I assume that they made a mistake by sending someone else's code to my insurance company. Also, on this visit my child dealt with a doctor they have never dealt with before. It just saddens me that I have never had any problems till recently. It bothers me that after 18 years they would treat me like this. read more