Sales Are Sales, But One Service Guy Stands Out…read more.... Sales: - Aside from "Financing": 4 - "Financing": 2 Service: - Advisor: 5 - Scheduling: 4 - Kept Up-To-Date: 5 - Prologue Software (it's a combined effort with GM): 3 - Waiting Area: 3 (almost always crowded) - Shuttle to Nearby Areas: 4 - Location of the Dealership: 5 This review actually covers 2 parts of the business: Sales and Service My wife and I owned several Hondas over the years and, since I wanted to get an EV in June 2024, I bought a Prologue Touring model. The salesman, who I believe is no longer at the dealership, was reasonable. In fact, all the people I met seemed "reasonable". Of course, maybe that's just the nature of most employees in sales. One incident still sticks in my craw. Right before I finalized the paperwork, my sales guy said he just heard from the "top brass" that in order to immediately claim my tax credit of $7,500...I needed to finance "part of the purchase price". Otherwise, I'd get that $7,500 when I filed taxes in 2025. I was ready, willing and able to simply write a check for the full price, but they said "you'll need to finance around $20,000 of the $62,000 total. Just pay it off after the 1st month. The cost to you will be about $80". It was and I did.....although that seemed like a smarmy way to make extra money from people who fail to pay it off. Now for the better news. My Prologue ran well, didn't have any problems and was a really great experience to drive from June 2024 until October 2025. At that time, parts of the large dashboard started to go blank and error messages began to pop up. The car still rode well, but I wanted to know "what's up". On November 4th, the Service Department said I needed software updates and tried every way possible to get that done, but nothing worked. They determined - together with Honda USA Headquarters in LA - that new "communication hardware" had to be installed. Unfortunately, that wouldn't arrive until December 23rd. Sunset Honda offered a free rental from Hertz, but indicated I'd need to leave my Prologue on their lot for 6 weeks until the part arrived. I declined and kept the car so it could be parked in my garage each night. The hardware did arrive on December 23rd, but since installation could be a multi day process, I scheduled it for December 30th with a pickup on January 6th (I live 35 minutes away). They gave me a loaner from their lot for that week. Everything has been fine since then. I got a recall notice in mid March 2026 to install 11 software updates, but when I brought my Prologue in they discovered it only 1 because of previous work on the car. Through it all - everything - I've had a really great Service Advisor.....Matt Simpson. Matt understood. Back on November 4th 2025, you could almost see the pain on his face when he had to break the news news that each attempt to download new software failed. He seemed to do everything within his control to cushion the blow with each visit in November, December and January 2026. The other Service Advisors at Sunset Honda might be great, but I'd ask for Matt Simpson.

I highly recommend Sunset Honda for Honda owners. I recently had a great experience with their…read morecustomer service team. Thank you to Will Anderson for his help with my smog check issue. He was polite, thorough, and took the time to explain exactly what needed to be done to pass. Thank you to Fred, the mechanic, for diagnosing the problem and completing the repairs needed to pass my smog check. His expertise resolved an issue that had been a real headache. I've been bringing my car to Sunset Honda for many years. Any issue I've had has always been resolved, and I've never left as an unhappy customer. The manager is also very courteous and professional. I'm grateful to have Sunset Honda in our community.

I've been buying my vans here from Dan and Daniel now for five years plus. I'm a local electrical…read morecontractor and have lots of turnover with service vehicles. Dan is always willing to work with us. Whatever it takes to cut a deal that works out best for both parties.

I am currently on the hunt for a new car , me and my wife decided to stop by on there labor day…read moresale at the Northridge mall parking lot. I was greeted by a awesome sales man but don't remember his name at the moment. He let me test drive a impala 2008 , which I did not like so he offered a little something different and we took a 2010 Honda accord and I was sold by this one. It was the best car I have driven the past months . One problem it had 112,000 miles and we want something under 50,000 so he showed us a 2009 with close miles to what we wanted . It was getting late and my son was with the babysitter so we had to leave. I left really happy with the service . I did not get pressured by the sales man like other lots around town where they want you to just drive off or go in the office to soon. I will be looking for a Honda accord 2008 & up with under 50,000 miles and be purchasing it . I hope the car lot can get one soon , I will definitely be returning if I find a matching car to my needs . Sorry I can't release his name wish I got a business card but was so busy test driving all there awesome cars. I forgot to add . The man that helped me out also offered me a quick approximate of what I would pay with a car worth (xx) amount and he said a guy has gotten one and took it 5 years around 270 a month. Which of course is just a estimate . But most other places I go that I ask always want me to go in there office , which I do not like at all .

DO NOT purchase a car or trade in a car from this place. This is an auto fraud dealership. I have…read moretraded in my vehicle with this company and it has been a nightmare. They put the outstanding balance on my new car loan and have not sent the check in to pay off the Toyota RAV4 that I purchased from them. I am currently in touch with an lawyer, please save the headache and don't make the same mistake I did and purchase from them. My credit score is now poor and I have 2 car loans of 60,000 on my name. Save yourself the headache and DO NOT GO HERE!

Made selling my car really easy - great price and didnt have to worry about screening potential…read morebuyers

I went in hoping to get a reliable vehicle, but I was sold a lemon. I've put more money into…read morerepairs then what the vehicle is actually worth. Now it needs a new drive train. I don't recommend going here if you want a good reliable car.

He has great service something went wrong he fixed it.So I would recommend the car lot to othersread more

I havent had any problems with long valley until they switched there payment method over i tried to…read morepay my car payment online and it only let me pay 3¢ when i called them to let them know i paid before my due date and they still gave me the late fee and now they have a new payment method its $2.50 every time you call to pay it i will never work with these idiots again

Long story short - family emergency and I was out of work for 4.5 months to be hospital bed side…read morewith my son, which during that time my husband was let go of his job. I went to apply for a hardship on a couple loans in my name - towards the end I was informed that due to the fact my husband is on my auto loan, his credit card will be revoked. I said no, I will not go through with the hardship if that happens. 2 months later - NO hardship BUT my husbands card is revoked. I'm livid!!! So is my husband!! Now I'm being told that because I STARTED the process it automatically gets revoked. That was not mentioned until it was too late apparently!! My husband is SOOO ready to switch banks.

While most strong banks are paying 5.15% money markers and strong Southern credit unions are paying…read more9 month cds at 5.75% to 6.25%, Coasthills offers you 2%? Is that because they loaned money at 3% for years like the banks that failed? The Credit Union use to pay the highest, now they suck.

This is the worst place to buy a Baltazar is such a liar. I waited six months just to get my…read moreregistration for the vehicle. I purchased with him I went through so much trouble so the DMV could help me with a private investigator so he could give me my registration now he doesn't answer me. I paid for an extended warranty on my vehicle and he never paid it. He kept more than $2000 and does not answer. My calls is very unprofessional even the credit union I worked with says he is the worst person ever. He doesn't answer calls. He ignores you and gives you the runaround. Do not buy a car from this place.

PLEASE DONT COME HERE! This is a week after buying a car…read morefrom here, air flow sensor went off (my mechanic said the dealership erased the check engine light. That's why I turned on a couple days later) The manager said he would take care of the air flow sensor, when I show up they tried charging me $220 for the part. The car had no coolant. And the manager is absolutely horrible to work with, after my girlfriend talked to him about the issue on the phone he said "fuck you" to us.. Please save your time and MONEY!! GO ELSEWHERE! If he dose this to his friends friends he will do it to you too! Then he messaged me thanking me for this review.. so unprofessional

Recently broke up with Chase banking..(no benefits and customer service is 5/10) SOOOO my boyfriend…read morerecommended me to Valley Strong, he's been with them since they were Kern School Credit Union. Highly recommend coming and getting a checking account! I will be getting a total of $250 from them with this promotion AND $50 with a current member referral!! Which totals $300 just for signing up!! I was helped by Crystal on 3/26/2022 and was very helpful with questions I had and very informative about the bank. Don't miss your chance to get some free money!!

Everyone is great friendly an professional you are treated like family they are always there to…read moreanswer all your questions not like most banks where you are treated like a herd of cows don't know why we weren't here years ago if you are looking for a bank this is it

Valley strong credit union is the worst financial institution that I have ever dealt with. I…read morebelieve when things start off bad, they continue to stay bad. I had a car financed through them in Febuary, my insurance agent had to send my proof of insurance over to them 3 times before they could get it right. They lost my first payment check. I dropped them like a hot rock, I refinanced through Tucomeas which The dealer was supposed to do for me from the start. These people are nothing but legal crooks. Go to Tucomas, you will get top quality service and a Hassel free experiance.

This Valley Strong Credit Union location has become my preferred Bank for their caring Customer…read moreService, especially Clarissa; their clean, new location and for their commitment to Traditional Values. Of course, their generous 'Welcome Bonuses' are a plus.

Elisha came recommended by my sister-in-law for refinancing our home. We compared rates with a few…read moreof the bigger lenders and Elisha came in very close to what they quoted, and we preferred to work with someone in person vs. long distance. She made the whole process painless and smooth. She even made copies of all our required paperwork so I didn't have to fight with our scanner or wait in line at Staples with the kids. She took the time to explain the whole process to us, there were no hidden fees or last minute surprises, and she was available through text/email/phone readily. We've been wanting to refinance for a while now but kept putting it off due to the imagined headaches and work we thought it would take, I wish we would have known how simple and easy Elisha would make it and we would have done it a long time ago!

Look no further, Simple Lending & Realty is your premier restate experts on the central coast. Both…read moreladies there are phenomenal. I had the pleasure of working with Yessi. If you looked up perfect experience in the dictionary you should find Yessi next to perfection. Yessi worked diligently on closing with my first home, and I couldn't be any happier. I was so pleased with Simple Lending & Realty and Yessi that I was able to purchased an investment property through their services again. I highly recommend their services. I will consider them in the future