I recently purchased a used vehicle and the dealership set the financing up with Coast Hills…read moreFederal Credit Union in November of 2025 the same week I went into a branch in Arroyo Grande to open an Account for the payments to be processed from. I received the interest rate decrease for "Auto payment" which was never processed on the date in the paperwork, I had manually pay it myself. I went into another branch and tried again to have set up and again it didn't work, I went back in a spoke with manager and she set it up again, again it didn't work. during all of this a third party handles their insurance paperwork. The branch never asked about insurance, which we had listed on our policy the day we purchased the car, this third party company only sends -emails and you cannot reply to these emails. Apparently they had sent a letter stating that we need to provide insurance which I must have missed, the second notice came and it had all these threats about charging us $648.00 for 6months. I uploaded our policy card that every other bank loan had accepted, it took them 5 days to respond and denied the document, stating they don't accept these cards and I needed to submit the entire policy and show the lien holder as Coast Hills, etc. again I submit it. And I get another email stating it will take them 5 days to respond that day I look at my car loan online and see that the balance of the loan increase by $324.00 as a "CPI loan advance" I went to the branch again asked what this was and the Teller had two pieces of paper stamped together with information about this insurance issue " because it it is this common" the teller tells me that this happened to him as well. Another manager looks at the policy I sent which I had on my phone and said he saw a problem that the address I had on my policy was not the correct one for the insurance ( it was on Coast Hills website) And that it would need to be fixed and resubmitted again. Which angered me beyond belief. I went to the parking lot and contacted my Credit Union I have been with years (Schools First) and started a refinance application which was so easy. All online, I was already Pre approved. So I will be paying of this terrible loan, terrible credit union "Coast Hills" will no longer be getting my money. I recommend look to another Credit Union as they are not all the same. Schools First Federal Credit Union is the best, live people to talk to no stupid third parties to handle important documents with nobody to speak with.

Friendly and effective staff. Just financed a car loan with them. Their new building is beautiful.read more

Unable to open a new membership account waited over a week no one can solve the issue worst banking…read morepractices I've ever seen. I would not trust them with my hard earned money steer away. Many other trustworthy credit unions to go to do your research and check customer experiences before considering business with CoastHills Credit Union

We belong to a credit Union located in LA and we had to make a large cash deposit immediately. We…read morefound out that we can do almost all our banking needs through this credit Union as it accepts other cr. Union member's transactions.

Hello I was told that I would be getting a derogatory mark on my credit by one agent but after…read moreleaving a review I received a call by the higher up management saying this was not true and my credit was not impacted. I am thankful for the follow-up and now this is a five-star review recommending their business.

This is an excellent bank to use.If you want to get screwed over and confused with paperwork. I…read moredon't have an account here any longer yet.Am receiving a billing statement. I previously removed my money from this bank.Because of poor service and very strange illegal seeming interest fees. Do yourselves a favor and go anywhere else.But coast hills federal credit union.

Absolute worst business I have ever dealt with hands down! This place is fine if you just have a…read moreregular bank account and don't need anything further. But once you get a loan with them or any other type of thing good luck! They are beyond unprofessional and they pick on people and are unapologetic about it. You can check my reviews, I very rarely leave a negative review on anything. When I'm telling you find another bank I mean it! This place is the worst! And I am shocked that they are still in business. Absolutely horrific! They will cheat you out of money and tell you too bad so sad. Never so much is a sorry or anything else. When you ask to speak to management they are 10 times worse than the original person. Not worth the trouble not worth the money this place is absolutely terrible!

RUN if you ever want a loan dont go through CostHills. Do your research prior to jumping into a…read moreloan with these folks. I never again go through this company. They have no compassion its been a nightmare since April 2026 with this company. I have tried to work with them but they are blood suckers. Their reps all need customer service training not one but 3 of them were acting as if I had borrowed from them.

Excellent customer service from Hazel. Very sweet and efficient which is rare these daysread more

Sandra is always extra accommodating and ensures I have everything in place before I leave the…read morebranch. I use SESLOC for all of my personal and business account needs. I highly recommend the Paso office! Thank you, Sandra!

Long story short - family emergency and I was out of work for 4.5 months to be hospital bed side…read morewith my son, which during that time my husband was let go of his job. I went to apply for a hardship on a couple loans in my name - towards the end I was informed that due to the fact my husband is on my auto loan, his credit card will be revoked. I said no, I will not go through with the hardship if that happens. 2 months later - NO hardship BUT my husbands card is revoked. I'm livid!!! So is my husband!! Now I'm being told that because I STARTED the process it automatically gets revoked. That was not mentioned until it was too late apparently!! My husband is SOOO ready to switch banks.

While most strong banks are paying 5.15% money markers and strong Southern credit unions are paying…read more9 month cds at 5.75% to 6.25%, Coasthills offers you 2%? Is that because they loaned money at 3% for years like the banks that failed? The Credit Union use to pay the highest, now they suck.

This review is on COASTHILLS.coop website ..Santa Maria.. I…read morepurchased a car thru them... and wanted The convenience of Autopay.. LAURA, when I called was so helpful and polite... Walking me thru everything... knowledgeable and straightforward... Thank you, To myself, this adds to their value as a company...

We are wife and I both near the age of 90 , well a few days ago notice a (after the first month in…read morerenewal) the CD we noticed the mistake with CD , intrest not putting in our interest to checking account as at our age we no longer save money due to our age. My first call young women had to check with a manager had me to wait 15-20 min on the phone. She came back to me and said we both have to come back and make a special trip to their bank as we are in Costa Rica Well . I had called a second time back and was told that this problem will be decided from a board meeting We have accounts with CD s with 5 banks for many years never ever a problem with any bank up to now with just Coast hills This become my first ever complaint ever with any bank

Everyone is super friendly and very professional. Always very helpful and welcoming. I opened my…read moreaccount at this branch a few years ago and have been going ever since.

Have u tried calling this place to ask for a simple question..... like, can u supply change rolls…read more I went in circles on their automated system. And don't even bother at their location in ag. U can't even talk to a person. U talk to a computer. Worst bank ever. Automation to the extreme.

Katelyn Fylstra at Sesloc in Arroyo Grande is exceptional. She takes care of all your banking…read moreneeds and does it with a smile. She is very knowledgeable. You feel like you have a friend at Sesloc. If you need help with any bank transaction, I hope you are lucky enough to get Katelyn! Bill and Karen Brown

All the transactions I have are through the drive through as I am elderly & need crutches to walk…read more So for me it was a blessing when the new bank opened with a drive through . I transact a couple of times a month, always greeted with a smile, helpful in all my transactions. I have yet to meet any problem, at anytime. I recommend the staff at 100% + as they go over and above, by helping me not merely efficiently ... but most most effective.

Hands down, the best bank customer service in the entire Santa Maria Valley. I have/had accounts…read moreat BoA, Wells Fargo, Rabobank, CoastHills, and Chase. NONE of these banks have anything on these guys. Almost no wait to get assistance with a rep. NO teller counter. You sit down at a desk, one on one with your representative. I have had accounts there now for 7 months. In that time, I have had to wait maybe 3 times, for under 5 minutes, seated. I usually go to the bank 3-4 times a week, as I am a business owner. The atmosphere is relaxed. Coffee and snacks as you walk in. CWB has attentive and knowledgeable reps who get to know their customers names, businesses, and lives. They do both business and consumer accounts. My husband and I were able to secure a commercial real estate loan through CWB after our previous bank, BoA (who we had banked with for over 7 years) would only approve a loan for HALF of the amount needed. In this case, local IS better. I currently have all of our business accounts at CWB. And due to CoastHills choice in making all of the their remodeled locations impersonal with no tellers in the lobby (see AG and Nipomo), I am considering moving all the personal accounts here as well.

After being with a takeover bank with no customer service, I was tired of being treated like the…read moreemployees were doing me a favor. I went looking for a bank that was helpful and understanding with customer service. I found that with Community West Bank. They were friendly & helpful and met my needs. Andy, Cindy & Sandra are what makes the bank so special. They asked me what I wanted in a bank. The helped me set up 5 business accounts, set up online banking, and be able to make transfers between the accounts. Thanks!!!