I've had my dogs seen by Dr Neilson twice and have been very satisfied by by the care he shows for…read morethem. Besides diagnosing the ailment he instructed me on how to properly look after them. Each time I was there I left with more knowledge on their care than when I walked in. Wish I got the same from my regular vet on the mainland. I visit Campbell River for two weeks every year and they were the only ones to take my boy in without an appointment last year. Kudos to them

Animal hospital is great, groomers in the back not so much…read more They charge $31 for a 7 min nail trim with a dremel as oppose to $17 with clippers. In what world does using a dremel justify and additional $14. At no point was such a gross additional fee ever mentioned. They didn't even get the front nails on my dogs paws evenly cut. I've been plenty of places for nail trims on my pup and this is definitely the most over priced and undervalued one so far. Will not be returning. Front

I had 3 pom mixes that I have been taking to CR vet for many years. They have always made me and my…read moredogs feel special. Dr Woodward is awesome, he was very compassionate during a very difficult decision. Dr. Knowles is new to us and she has seen both my girls in the last week. We love her She is in solution, with options. She takes the time needed. Im grateful for all the staff, they are waking up and being awesome everyday Sorry for making this so long. HIGHLY RECCOMEND!!

Called in an emergency on a Sunday as my dog had a stick through his eye. Got the vet on the phone…read moreand she tried to shove me off by saying "I'm not the emergency vet" over and over again. I explained we are customers of theirs and that this is the emergency number I was given on the Merecroft fridge magnet when I first took my puppy in. She did end up coming in and looking after my dog and I was very thankful. Two follow up visits later, both within 5 days of his incident, and over $100 for each visit for nothing but a quick look at the eye and a couple eye drops, she decided to refer us to an eye specialist on the mainland. I said ok then went home and started doing my own research. I decided before I make a trip to the mainland I wanted a second opinion. I called and made an appt at Coastland vet. Coastland had called the Merecroft vet to get details on my dogs record before our visit. The Merecroft vet then gave me a call and said they are cancelling my file, cancelling the specialist referral and that they will no longer have anything to deal with us. I was taken aback and explained that it was never my intention to move to a new vet, that all I was looking for was another opinion before seeing the specialist.. she said things don't work that way and that our file is deleted and that's that. I will NEVER trust them for anything in the future and will for sure be passing along my experience to anyone I encounter looking for vet recommendations. I was grateful for her help with the emergency but the true colours are showing that she really only cares about her business and money.. why would anyone want to trust their pet with someone like that!?

Clients of mine who purchased a toy Maltipoo took their puppy to Merecroft as it had some recurring…read morediarrhea with blood and had vomited and collapsed, to weak to eat or drink. This was obviously stressful for new puppy owners and they went to the clinic already in a panic. When they called me they were very upset as the veterinarian had told them that their puppy was not going to make it and would likely be dead within 24 hrs. The recommendation was to take the puppy to Canada West as it likely had parvovirus or , but would likely not survive the trip. This diagnosis was made with a visual inspection (lethargic - calling it underweight), temperature (was normal) and heart rate (also normal). I spoke with the vet on the phone and explained this was a simple case of hypoglycemia that the puppy was dehydrated and had low-blood sugar. The vet hung up on me. You read that right, they would not listen to the breeder and presented no solutions other than "this dog is sick and going to die" and hung up on me. My clients were in distress and this clinic displayed no compassion or professionalism at all so I had no choice but to have them bring the puppy to my vet in Abbotsford who had a completely different diagnosis. To put everyone at ease we did the parvo test, took about 10 minutes to show negative. We put her on the drip overnight and they fed her a development soft puppy food. We did blood work and gave anti-biotic. The very next day she was back to normal, soft but formed stool - no blood seen since, lots of energy and gained 2 oz, or 11% body mass increase. After 2 days her stool is normal and she is eating and drinking fine with no signs of anything wrong. My vet said we would only need Canada West if she had a severe liver shunt, as the rest of her bloodwork was normal and to retest her in 2 weeks. I called the Merecroft Clinic to make my report and voice my concerns to the owner. They didn't seem to care and the owner never called me back. Totally unprofessional and I will be telling all my breeders, clients and Mr. Google to avoid this place.

This whole team is the best in the Valley. Dr. Rainford, the lead Vet is outstanding in her care…read moreand concern for our fur babies. She goes out of her way to diagnose and treat health concerns, and is amazing dealing with my dogs. The other Vets in the practice are as knowledgeable and caring as well. I highly recommend this office!

We own three dogs that have all been to Raintree vet quite a few times now. Robin and Joan are the…read moremost wonderful vets we have ever dealt with. It's very rare you enjoy visiting the vets and we always feel good walking into the building. Robin rehabbed one of our dogs after she had extensive leg surgery and gave her such wonderful care. Our dog was terrified to go to her previous vet and has relaxed a ton in Robins care. When we brought our puppy in for her second set of shots I couldn't believe how much she immediately loved Joan. Both Robin and Joan have exceeded our expectations as vets and we are so happy to have found their clinic. I highly recommend them to anyone looking for competent and compassionate care. Danielle at the front desk is also very accommodating and attentive.

They taken care of all my cats since Dr. Bruce came to town with my first fur baby Ditto, through…read moreall of the rest of the team with my latest boy Teddy. They have my complete trust.

Van Isle veterinary is by far one of the best vets I've ever been to. The staff were super nice,…read moreempathetic, professional and Dr. Victoria Knight was exceptional. it's also the most reasonably priced. We went on a Sunday and were expecting to pay a hefty price but were pleasantly surprised by an amazingly low cost. I would definitely recommend Van Isle to anyone visiting like us as anyone local. that turned a frightening experience into a great one they truely saved our holiday. Thankyou Van Isle and Dr. Knight!

I have 3 animals from these guys. After this last adoption there are just too many red flags and…read moreirresponsible practices going on. Animals are not properly vetted, they use Atlas clinic for Vancouver and they almost killed my first dog from B&S. Now my latest is supposed to have vaccines covered but nope, hasn't been checked for heart worm and has had multiple heat cycles with a risk for mammary cancer. When I reach out I'm met with attitude. Avoid.

Very questionably run. Suspected puppy flipping business. Rescues puppies and marks them up to make…read morea profit. My experience and red flags that others should look for: 1) Website & Facebook page have no information as to who's responsible for the rescue. Who's behind the scene? No team names. No accountability 2) The audit on the website is from some random place in California (pretty sure it's the same place they get the dogs from) The link is broken so you can't verify. 3) Dogs all seem to be imported from California. Also she primarily only saves puppies to flip the costs. The owner complains about the third party transportation costs. But why can I adopt a dog from Taiwan that includes a flight & more health vetting included for less? There are also PLENTY of dogs right across the border in Seattle. 4) The quote Larissa gave me for a pup was 1000$. Mixed breed, not spayed/neutered, or fully vaccinated, despite their claim to spay and neuter all dogs on their website. Meaning we'd still have to pay another 500-700$ out-of-pocket to cover the rest of the initial costs. 5) After doing more research on other similar rescues, we thought the fee was too high. I offered to pay 800 and that we'd cover the remaining vet costs ourselves (which was still way too high, but I fell in love with the pup we met). Next I received a very aggressive text, email, and phone call from her telling me numerous times it was unacceptable and "not okay" that I questioned the fee or compared Big & Small to other rescues. There are reviews elsewhere about of her flipping a personality switch, so I was a bit prepared but same time I wasn't. I didn't mean to upset her by just asking a simple, innocent question. I had so much anxiety writing that email because I was terrified of the response I was going to get. There are so many ways she could have professionally handled it but she sadly chose to be aggressive and mean about it. 6) Larissa will only tell you about the adoption fee in a private email. I later found out that a lady and I were being quoted two different prices - 50$ difference for the same pup. 7) A quick google of Big & Small will have two top hits, the second is a Facebook page dedicated to outing this rescue. 8) There's a video on YouTube of the husband acting horribly towards a family who also questioned the adoption fees. Can be found with a little internet digging. 9) There is a CBC article about this business that's also worth a read. 10) If you look at Instagram and Facebook you'll notice Big & Small has zero outreach. I'm guessing because they aren't reputable and no other rescues or business will work with them. 11) The comments on their Facebook page are heavily censored. I have watched comments get deleted if people question a breed type listed as incorrect. Or Facebook will say there are a large number of comments, e.g. 40, but only 16 show up. 12) Initially I tried to give Larissa the benefit of the doubt. I emailed advice to help her rescue. I offered to do dog portraits as a fundraiser. I also asked for the Google form I filled out so I could reuse the text to quicker fill out adoption applications. I received no return communication, I'm guessing because I told Larissa we wouldn't be paying the 1k and so she crossed us off. So here I am. Bottom line is there are better and more friendly rescues in the area that don't treat rescue dogs as a profitable business or take advantage of people for money. Save yourself the stress by supporting a rescue elsewhere. To Larissa: People genuinely want to support rescue animals. Don't treat these people like the enemy just because they can't afford your insanely high and unfair adoption fees. If you're really a non-profit, your rescue needs more transparency. And just be nice to people. It's really not that difficult! Update: Larissa has blocked my Facebook for reviewing.

My cat of 17 yrs. (16 yrs and 4 months) had been declining and over the past few months quite…read morerapidly. She had stopped using her litter box and going all over the house ( not like her at all ), she was confused and would become lost in our own home. She cried at night, almost every night and would stop when I called out to her and heard my voice. She cried during the day as well. She stopped wanting to go outside and completely stopped grooming. Sadly I knew her quality of life wasn't of quality at all. It was with great sadness and deliberation I booked an appointment to have her put down. It was heart wrenching and a difficult call to make. I also knew taking her in for a "check up" wasn't going to make everything better, due to her age and large changes in her behavior. At that time of booking I explained the purpose of my call. At no time did anyone at reception say what I could expect at the appointment or the costs associated with the procedure. It ended up being the most traumatic and devastating experience I've had as pet owner. I never want another person to go though what we experienced. Firstly, I came in hours before the apt to pick up a carrier as I didn't want to leave with an empty one and knew I would be grieving. At the actual apt the doctor came in and asked why I was there?? Wide eyed and with tears I said to have my cat put down. She then ask why? I went on to explain all the reasons I felt it was the right thing to do. She asked if I would be willing to do a blood panel, to see if medications or at home care would be considered. I knew in my heart my girl was tired and suffering, by this time was crying so hard my friend had to speak for me to reiterate my wishes. The room was tense and stressful. The doctor then sent in another person to talk about my pets remains and what I wanted to do with them?? Decisions that should have been discussed prior. I have never put an animal down before. I was shaking and crying asking what the costs were so I could make an informed decision ( while distraught ) She said, "Oh you want to know the costs??". Another person ( a 3rd ) came it to talk about costs. She then looked at my cat and said, " She still looks bright" ... Looking at my cat for a few seconds. She then said, "We just want to make sure this is what you want." Want I want? Of course it's not what I want..... My decision is what I feel is best for my animal that I know and love. The apt. was just horrific, these people are not trained in how to provide options without disrespecting or shaming the pet owner. My cat was stressed, I was hysterical. The whole event was so traumatic, I have not slept in 3 days and continue to relive the entire chain of events in my mind. Please never take your beloved animal to this clinic. Its certainly not the same lovely privately owned clinic it use to be.

I decided to try a new vet closer as they offered a free first visit online…read more They charged me and said it was because my dog wasn't healthy. Yet they never called like they said to see if he was ok. I had to get treatment elsewhere, to help my dog! Very disappointed that they did not care that im on a disability and can't afford much. Then they argue the advertisement they have online. The least they could of done was to call like they said they would to see if my dog was better, since I paid a ridiculous price! Pets are important to people's lives. Especially those suffering from trauma! Sad that these kind of buissness's only care about the money!

My husband and I had a pretty sick cat who got into some poisoning or something. We were undecided…read moreon where to take him but decided to go here. They graciously accepted us as a walk in with our suffering kitty. Emma the receptionist and assistant were welcoming and empathetic. They got him in right away and they got straight to the point. I don't feel like they were trying to sell us on vaccinations or just grab money like lots of clinics do. They were very positive and reassuring to us as we were obviously in distress worrying about our cat. The bill was much less than I expected. We just moved over from the mainland but I will definitely sign both our kitties up to be cared for at this office. As shitty as vet visits are, this was by far the best! Thank you dr champion and staff

they do a very very super good job taking care of animals when they are sick and they do it with a…read morelot of love and compassion.