They installed my garage door a few years back, and the arm the chain rides on came off my house…read more Called them for a repair and was told they do no repairs at this time.

Our family did business with this company when we built our house. We purchased our fireplace and…read moregarage doors from them. Our experience with them while we were buying big purchases were good but then 1 year later we had a problem with our garage door not opening due to a recent storm with severe lighting. We live right next to my parents house, not even 30 feet away, and they had the same problem. My husband called the company to request a service call and spoke to Lori, who from the beginning was extremely short and rude with him. Lori said that the service charge is $65 and we asked if they were work with us since both the houses (our house and my parents house) were so close together and had the same the problem. Lori rudely said no and my husband requested to speak a manager or supervisor who my have more pull to make such decisions. The Manager, Jim, also said no to this request (even though we just spent at least $5,000 with them personally and my husband had just used them for a job he did and spend $4,000 not even a month prior to this) and said he couldn't work with us at all. My husband said he was disappointed in this decision but we would still keep our appointment for our house to have a service call that morning at 9:30. 5 minutes later Lori (the rude customer service lady from the beginning of this whole fiasco) called my husband and informed him that she cancelling the service call and we would have to call another company to do the repair work. When my husband called and told me all of this, I personally called and when Lori answered the phone I was very nice and asked to speak to Jim, the Manager. She then said who was speaking and I gave her my first name and then she asked if my husband had just called. I said yes and again asked to speak to the manager. Lori informed me the Manger, Jim, was in a meeting. I asked if there was a better time to call back to reach him. She curtly replied NO. I asked if I could have his voicemail or his extension so I could try to reach. She, again curtly, told me she doesn't give his number out and my only option was to leave a message with her. (the rude lady who I am sure was going to deliver my message) While we did have a positive experience with this company when we purchased our items, it seems like when its a smaller matter like a repair their costumer service leaves a lot to be desired. Or it may be that we crossed paths with 2 individual people who were a EMBRASSMENT to this company (Lori and Jim)

They sold us and installed a garage door and within 4 years it was falling apart. I contacted them…read moremany times about getting it repaired and all I got was lip service. The warranty as explained to us was 5 years. Very poor quality and service!!!!

after prior good experiences, I contracted with them to replace garage doors for over $5000. The…read moredoors were installed, but one door has incomplete closure and the other an I'mproperly tightened chain. Upon contacting them I received one rude and hostile response after which the job was not completed and multiple calls and contacts were ignored. I would approach any relationship with them with caution, if at all. Unprofessional at the very best.

The electrically controlled garage door opener failed recently when I returned home from shopping…read more I called Precision Garage Door Service of Hilton Head at around 1:00pm and they were able to come over within a few hours AND identify the mechanical component of the opening mechanism that failed AND install a replacement. Bottom line--same day service including having on their truck the necessary replacement part. Overall price was reasonable and highly skilled repairman provided same day service in February. Highly recommended.

Broke the spring on our garage door last night, called this morning, technician was scheduled to…read morecome out this afternoon and immediately fixed it. Courteous interaction and speedy service. Price was as expected. Definitely recommend.

Accepted a "next week" appointment with a call the day prior to arrival. No call by the next…read moreThursday, so I called again, and first was told no record of my address, then told it will be "next week" again. As a long time customer this is upsetting to say the least.

I was in need of a front door seal for an older door. The team searched high and…read moreLow and found just what I needed. I appreciated their work cutting the piece to the Needed size. Installation was easy for a DIYer, I considered the cost very reasonable. I would highly recommend this company.