Had an amazing time staying at Mi Amor in mid December. We had a 5 night stay and the weather in…read moretulum was great but the plunge pool was very good at night. The concierge service was helpful they were able to call restaurant and cabs for us. The location of Mi Amor was also great, not that far from tulum ruins. We were also able to walk to the beach within 5 minutes. Food and service were excellent. We ate breakfast basically every morning at the hotel and we enjoyed everything from the pancakes, granola, oat, avocado toast, teas, and coffees. For lunch and dinner we ate at Mezzanine, casa Maria, and also went outside of the national park down by the hotel zone. The massage was great, we booked ahead of time for the couples massage and really liked it. Overall, we had an amazing experience at Mi Amor, we felt safe and enjoyed our time there.

Located farther north on playa paraiso - approx 3 miles from el centro tulum - this purposefully…read morereclusive jungle haven caters to couples and their blissfully romantic time. The concierge is wonderful and attention to detail too notch ... for example, every night, you'll find a complimentary thermos w/ sleepy time tea and truffles in your room, alongside a love note. Your room will be cleaned daily and even your iPhone cords will be beautifully folded up. I recommend getting a room closer to the ocean side as things can get load from main road. Enjoy the breakfast (and entire menu!) here as the food is best of all of tulum.

You HAVE to come to Ahau. The watermelon margarita, Mojito, are really really good. The food?…read moreMmm-mmm delicious. Great music great service. Sergio and his colleagues are very courteous and professional. The music was chill. Excellent vibes. Had to come back and amend the post for we returned to try their breakfast. Sergio remembered our names and sat us right away. We tried the pancake plate which came with a side of ice cream. Tasted very natural and coconut flavored. Mind you I don't eat ice cream. This one is a must try. I got huevos rancheros and my wife got huevos con papas. Our party also got the enchiladas breakfast. Everyone really enjoyed their meal. Check out the pics.

My husband and I came yesterday to the beach at Ahau Tulum. the service (CARLOS) was…read moreoutstanding!!!!! we first thought the place was a bit pricey, however we didn't realize how amazing of a time we would have. Again, SERVICE was like no other. We spent the most lazy, amazing day, being served by a WONDERFUL waiter, the drinks were delicious, the food well crafted and the view of the beach like no other. the beach is clean, the atmosphere peaceful and the beach chairs and bed so comfortable. Today, we are back for DAY TWO! Carlos is our server again. This place is a hidden jewel in Tulum. We are planning on spending a few days in this beautiful place next time we are in Tulum.

What an awesome way to watch the sunset and have the fish cooked that we caught ourselves…read more Absolutely the spot to go to after deep sea fishing with Mexidivers. They only charged us $250 per plate (tacos, ceviche and grilled fish) for cooking up a delicious plate of fish. Drinks were great too because it was happy hour.

We loved our stay at Zamas. It was the perfect get away for peace and relaxation. A lovely bungalow…read moresteps away from the ocean. The staff was incredible and helpful. The restaurant was excellent and frankly, if you want quiet and beauty, you don't need to leave the premises. We want to go back here someday!

Well, when we arrived for check-in, everything seemed as expected. We were greeted and introduced…read moreto the concierge. We were given the information about the property and all the amenities as well as given a tour and then shown to our room, typically when you first arrive, they perform a greeting cleanse to, clear energy, set your vibe and give you a little taste of the beautiful Mayan cultural traditions. Unfortunately, when we were shown over to the location where they perform the energy cleanse no one was there so they said we'd have to come back the next day which never ended up happening. Finally, moments before we were checking out we asked if it was possible just to see what the experience was like before we left. That part was actually really good, especially after our experience staying here for six days, which will make sense by the end of this review. When we checked in, it was already dark out but the design and lighting as well as the bio inspired architecture which fuses art in nature was pretty cool to see. They only give you one key for your room for some odd reason, it was a little inconvenient because it meant that me and my wife had to be together at all moments and couldn't explore or do services separately without the hassle of having to meet up to share the key, or the other option is to go walk all the way to the front desk, which, although the walk is beautiful, the design of the floor is made out of a bunch of branches for the walkway and is very difficult to navigate, especially at night so walking turned out to be more of a hassle, but that's just me being nit-picky. The other option is you can reach out to your concierge and then they can send someone which means you're waiting sometimes 5 to 10 minutes, again very small minor inconveniences but nonetheless adds up when staying there for six days. It definitely has an effect on the overall appeal and serenity that one would expect from a place like this. The room itself had two very small shelf like closets definitely not enough hangers or space to accommodate both of our very limited wardrobe that we brought. I had to put 2 to 3 shirts on one hanger and hang the pants inside and that's literally all I brought other than T-shirts and socks and underwear and one pair of nice shoes I literally packed very minimal and still didn't have enough space... again very small inconvenience but nonetheless 20 different small inconveniences all fused together to make one kind of annoying overall experience. Now I can say that I have mixed feelings about the minimal electricity and necessity to use tea candles for our lighting, but I respect the sustainability aspect of it and it did make very nice environment and mood. The only downside is they tell you that you don't blow the candles out and you can leave them on overnight and we had one explode right next to our heads and over all of our bathroom essentials. The shower is right in the middle there's no protection for water so it gets all over the floor, I nearly slipped a few times because of it. Probably sounds nit picky, but these are things I believe make it or break it for places like this. We experienced some type of mishap daily. We ordered hot water and they brought a dirty used coffee pot. They left the dirty brush in the toilet area. Didn't pick it up until the following day. Asked us if we could place it outside the door. Took forever to bring blankets. They got maybe 8/10 requests wrong and charged us for some and denied that, so wasn't able to get a refund. wasn't much, but principally speaking it's horrible feeling in the midst of many things going wrong. Atmosphere - 90% (small weird sewage smell almost everywhere except the room) Vibe - 80% Cost - 75% should be more enjoyable for the price imo... i dont mind paying extra for experience when its on point Food - 60% (first meal, room-service, was incredible {and cost matched that} every other meal on property lacked in all ways except the sushi which we enjoyed as a snack before going to dinner off site. Really over priced in general but the experience and design makes it palatable. Service - 2 stars overall (except for our concierge who had to deal with her associates lack of professionalism and incredible number of mistakes made each day). Location/architecture,view - 100 (If it wasn't for the sound of the ocean slapping the rocks below our balcony and the sound of the waves soothing us at night, waking up to the most amazing view from bed facing the ocean and the sunrise and also the sunsets each night with a great breeze and insane temperatures than this trip would probably have been all bad. My suggestion. Book 1-2 nights for the location and view then find a better spot elsewhere.

Although I found the resort to be beautiful, the customer service was far below the level I expect…read morefrom a hotel of this price range (I paid $600+ for ocean front room/night). There are no concierge reliably onsite. You are given a WhatsApp number to text and sometimes they can be very slow to respond. First issue I ran into was the concierge's lack of punctuality and poor communication regarding bike rentals. She promised a bike at 8am but 15 mins before the agreed upon time texted me that she could not follow through. I agreed to wait until 10 but was delayed a second time until 11. The second delay was not even communicated to me without my prompting. See chat screenshots. The main issue was my balcony was flooded by careless guests upstairs who left their outdoor tub running (see pic). I was splashed and had to change. My phone also got wet and I could not charge it for the rest of the night until it dried. I could have had other valuables such as electronics out that could have been irreparably damaged and I could not use either loungers, which were soaking wet for the rest of the day/night. The water ran for 10 mins before hotel staff could stop it. No one came to clean my balcony. However, most disappointing was the concierge's refusal to take accountability for the incident (again, see screenshots). I would have been happy with a complementary margarita but instead was completely dismissed. I asked to speak to a manager on site and was told there were none. I asked for an email address or phone number and was given only the reservation email address. I detailed my experience in an email and waited 2 weeks before righting this review. No one replied. It is my experience that guests' conduct at the hotel is within the control and part of the hotel's responsibility and that top tier hospitality establishments, which I had assumed Azulik to be, value customer satisfaction and have accountability. I was sadly wrong.

Our first night in tulum we had dinner at Mezzanine and we stayed at Mi amor. Our hotel gave us 2…read moredrink vouchers and we were able to order any drinks. For food we ordered pad thai and drunk noodle medium spicy which was very spicy. We had a great time, took pictures by the swing they had and walked by the beach through the entrance at Mezzanine

This review is only for the restaurant/bar that's accessible via the public beach. It's one of my…read morefavorite places to visit when in the area. In addition to the lovely view, the staff is always friendly and welcoming. They also have the best Happy Hour in my opinion as the drinks are quality beverages. It's buy one, get one on margaritas, frozen and on the rocks and they're good both ways.

What an amazingly beautiful resort. It feels like you're walking through a jungle. We had a great…read moretime during our company outing. The staff really took great care of us. I enjoyed the food and drink options thoroughly! I also got a massage at the spa, which was awesome. Very relaxing and professional. Be careful, it's very easy to get lost!

My girlfriend was sexually assaulted by a staff member at Secrets Tulum during a spa treatment, and…read morewhat the hotel did afterward was almost as disturbing as the assault itself. They blocked the police I called from entering the property. There is now an open criminal case with the Quintana Roo State Prosecutor's Office -- file FGE/QR/TUL/DEL/4225/2026, assigned to the Specialized Prosecutor for Sexual Crimes, Tulum. That's an official case reference anyone can verify. Do not give this resort your money. The moment my girlfriend told me what the male spa staff member had done to her, I got her out of the spa and went straight to management. The manager's response: "I know him, he would never do that, I've known him for 3 years." I called 911 myself. Police arrived -- and hotel staff refused to let them through the gate. I spoke to officers through a fence while management told me police were "on the way." When I asked for the staff member's name and the manager's own name: "for privacy reasons we cannot tell you." I have that refusal on video. A front desk employee covered her name tag with her hand. Three men then came to our room who said yes when I asked if they were police -- then claimed to be "from the prosecutor's office" -- covering their badges and refusing to give names or ID numbers for two hours, while my girlfriend, the victim, was too frightened to leave the room. She never got to speak with the real officers, because this hotel turned them away. Imagine how you would feel, knowing the actual police couldn't help, we couldnt just leave because the hotel controlled the gate, and they had security waiting and following us as soon as we left our room. It was terrifying. We don't speak Spanish and were given no translation or victim support of any kind. Security followed us until checkout and wouldn't let our driver through the gate until our card was charged in full. We left the moment we could arrange transportation. Formal complaints are filed with the Quintana Roo prosecutor's office, Hyatt corporate and its ethics line, Mexican consumer and tourism authorities, and the Government of Canada. When it mattered most, this "5-star" resort protected their staff member and stonewalled the police.

Pure magic! We stayed for a week in February and it's technically the off-season which meant fewer…read morepeople, a wide-open beach, and perfect weather. Everything felt calm, spacious, and unhurried. We booked the Sea View Ground Floor Suite with Plunge Pool and it was gorgeous. The room had a king bed, two twin pullouts, a small dining table, and a bright, spa-like bathroom with 2 rain showers, dual sinks, and a separate toilet room. The private deck and plunge pool faced the ocean and beach with an unobstructed sunrise view. If we wanted it heated like a hot tub, we'd message the concierge on WhatsApp and they'd turn it on almost instantly. Service was thoughtful and seamless. Check-in was easy, communication was clear, and every night we received pastries and a thermos of tea in different flavors like lemongrass and hibiscus as a surprise treat. On arrival, the adults were welcomed with margaritas and our kids with pineapple juice. Housekeeping was meticulous, right down to straightening our shoes. Beach towels and cover ups were in the room and beachside food and drink service made it easy to spend all day by the ocean. The hotel is small (about 49 rooms) so the beach never felt crowded and there was always space to relax without competing for loungers. We were traveling with family (both of my brothers and their families), and the staff made a real effort to place rooms near each other, which made the experience even more special. Luxurious, relaxed, and genuinely welcoming. NOTES/TIPS: **Book early if you want a specific room type. We booked about four months out and availability was already limited. **They're strict about room occupancy limits. If you have more than 4 in your family, a second room is required. **If you don't want to rent a car or get a taxi, the hotel can arrange round-trip airport transportation for $400 plus tip. **Checkout is at noon. Staff will check the room for any left-behind items and the front desk can hold your luggage if you want to stay and enjoy the property longer.

Le Zebra became my home away from home, I could not recommend this beautiful luxury boutique hotel…read moremore! I had the most amazing time here being made felt at home by all the staff. Juan Carlos, Gerdaline, Mario and all the other staff took ultimate care of me not missing a beat. The staff here truly made me feel like family & they honestly became family, Le Zebra will forever be my go to place in Tulum! I highly recommend you treat yourself to this beautiful experience! It is located right on the beach & walking distance to so much, food is amazing, they offer so many extra activities you can get involved in if you would like. Don't miss out on this gem!!!

Be Tulum is a beautiful property on the surface, but the guest experience is a constant struggle…read moreagainst failing infrastructure. We dealt with a non-functional HVAC system (requiring us to empty a dehumidifier every three hours), inconsistent hot water, loose door handles, and a broken safe. The most disappointing part was management's response. While we raised these issues repeatedly, the 'fixes' were either temporary patches or entirely ignored. It is exhausting to spend a luxury vacation acting as your own maintenance coordinator because the hotel fails to address basic room functionality.

This part of Tulum is beautiful, but the hotel does not live up to its luxury marketing and makes…read moremoney by scamming you. We were charged $150 for "minibar" items like small nuts and lotion that were left around the room, despite the worker telling us that only items in the fridge were part of the minibar. They make it seem like basic items are included with the (already expensive) room, and then turn around to charge you exorbitant prices. Certain items are included (the incense around the room and in the bathroom) while others are NOT (the incense on the table), with no clear indications of what is an additional cost. And certainly no price list for the items (which makes sense, since they charged us nearly $50 for a tube of aloe). Aside from profiting off of this miscommunication rather than correcting the issue, the service and basic amenities of the hotel also did not live up to expectations. The room's safe was inoperable and required a technician to come fix it. The de-humidifier was out of maintenance and beeped all night the first day, keeping us up all night. They forgot to include a hairdryer with the room, and then forgot again to bring us one after we called them about it. These issues should not have happened in the first place, and response time to fix them was unacceptable. I would recommend staying in one of the many other beautiful hotels in the hotel zone, not this one.

This boutique hotel was amazing. Great location right on the beach. The rooms were bright and clean…read moreand you felt like you were in a world of your own. I love that you had your own daybed right on the beach. The staff was so helpful and accommodating. The restaurants were great. The spa was great. Definitely worth it to get a massage or hydrotherapy. Hopefully will be back someday.

The service is unmatched. Everyone so kind & attentive. Hotel is clean, beautiful & really…read morepeaceful. Wonderful experience!

This is the only reason we keep coming back to Tulum ! Despite Tulum is changing :(! this place…read moreremains zen, clean , friendly , professional and most important fair in their prices not mentioned the excellent hospitality and healthy food. (Frescos restaurant the best ) love the ppl working here all of them . Until next time. Los voy a extrañar

I've never stayed anywhere as amazing as Cabanas! The moment we walked in we were welcomed with the…read moremost friendly staff. They helped us with EVERYTHING from cabs to recommendations and scheduling. You communicate via WhatsApp and they are super quick to respond. The food and frescos and Ziggys is so good. We did not have one bad meal. The spa was also amazing. We did a couples massage with hydrotherapy.. could not recommend it enough. The most friendly people, the most beautiful hotel. They went above and beyond. You will not regret booking your trip here.