1. Cocoa Kennels

    1. Cocoa Kennels

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    Cocoa, FL

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    Cocoa Kennels

    3.6 (15 reviews)

    Services - Cocoa Kennels

    Pet sitting

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    What the website says.
    Rachel D.

    It takes a lot for me to rate only 1 star, but if there was an option for 0 stars, then Cocoa Kennels deserves exactly that. We had a pre-booked hotel for 3 nights in Florida that was not dog friendly. The hotel suggested Cocoa Kennels. On the website, Cocoa Kennels is described as a "tropical resort setting" almost "botanical garden- like" with a "huge" parking lot. They claim pets would much rather be here than with a friend or at home. There's also a "mammoth 75 x 50' playground." The inside is described as "practically equivalent to a 5 star hotel" and you'll forget you're inside a Kennel. There are separate wings for small, large and older dogs, so they can feel "safe and comfortable." Every dog room is a "two room 'suite', where there is an indoor bedroom for playing, relaxing, sleeping, and an outdoor run for exercising, visiting, & relieving themselves." It goes on to list a filtration system & ultraviolet sterilent system, plus multiple A/C zones and ceiling fans, and a daily cleaning regime. They provide "healthy" meals or you could bring your own food. Supposedly 24 hours listening music is played so your dog never feels alone. They offer 'a la carte' options such as a raised fleece Kuranda bed for $3/ day, peanut butter treats pizza snacks, and extra massage/play time for various prices. There is a "celebrity special care suite" that is a semi private wing with individual accommodations. It then says all rooms include: comfy sofa lounge area, 42" flat screen TV, DVD movie selection, a raised kuranda bed, and 4 playtimes. This sounds pretty phenomenal for a Kennel, right? Well i was highly impressed, so I made a phone call. The person that answered was the female owner of place. I explained that we were traveling and were looking for a place to board our dog, and that her Kennel sparked my interest because it sounded fantastic online AND was recommended by the hotel. She cut me off quite a few times, and had her young granddaughter there in the background. The conversation went like this: I would ask a question, she would partially answer it, stop to talk to her granddaughter, then get back on the phone. I chalked that up to kids will be kids, as the granddaughter is probably not there every day. I SPECIFICALLY asked what the difference was between a regular suite and the celebrity suite listed on the website and she explained that the ONLY difference was the celebrity suite came with 4 playtimes, where as a regular suite does not. She said because it was our first time, she would gift us those 4 play times. I thought, "wow that's great!" because I didn't have to pay the celebrity price then. I made a reservation for Libby. Upon arrival, I was EXTREMELY confused. The place is rather small, and you could easily miss it driving down the road. It also doesnt look anything like a botanical garden. The parking lot is NOT huge, there are only spaces for about 8-9 cars. I must be blind because there is no 'mammoth 75 x50' playground anywhere to be seen. Walking inside, it is most definitely not comparable to a 5 star hotel. It is very run down, paint chipping, random things in chairs, no rhyme or reason really. I The owner took our information, and kept referring to Libby as a 'he' when she was wearing a pink collar /leash. I then saw the so called "suite" my precious dog would be staying in, and it was nothing more than 4 small concrete walls with a small hole in the back, concrete floor, and metal cage door. It did not look, smell, or resemble anything "clean, safe or comfortable." Where was the couch? The tv? The dvd selection? I heard no music. I was not offered any a la carte options. I had to ask about the kuranda bed myself, otherwise it never would have been mentioned. I noticed the "healthy meal" options was Purina, which is practically dog poison, so thank God I sent Libby with her own food. I WAS SICK TO MY STOMACH leaving my dog there, but i did not have a choice that late in the game. On the morning of pickup, Libby was curled up in her cage, head down, & didn't even respond to my voice at first. She looked up when the Owner undid her lock on her cage with this sad, abandoned look in her eyes. I wanted to cry. She realized our family was there & quickly ran past the Owner, straight to the exit door, almost as if saying "Get me out of here!" She ran around in circles unsure of who to go to for loves and kisses. The owner herself stated that she was surprised that she was such a little energy ball because she didn't really move or make a sound during her stay. The owner also tried to charge me $5/day for a kuranda bed, I politely showed her that the website said $3 and she laughed & said she had no idea. She clearly has no idea about anything on the website because it was NOTHING like what was described. All I can say is How Dare You try to pass off that poor excuse of a Kennel as a "Tropical resort for Dogs." SHAME ON YOU

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    Ask the Community - Cocoa Kennels

    Review Highlights - Cocoa Kennels

    Yes they did take my dog right away from me as I got there, but this is for the dogs best interest and mine :).

    Mentioned in 2 reviews

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    Woof Gang Bakery & Grooming - Cocoa Beach - My girls at Cocoa Beach

    Woof Gang Bakery & Grooming - Cocoa Beach

    (11 reviews)

    I sent this to you on Sunday May 31st and haven't gotten a response. I was hoping to resolve this…read moreprivately but since you're irresponsive, I don't have a choice. Dear Grooming Team, I am writing regarding my dog, Churro, who was groomed at your salon on May 30, 2026. Unfortunately, I am very disappointed with the quality of his haircut. I have attached a photo, though I have several others that show the same issue. As you can see, the fur is very uneven and choppy in multiple areas, and the overall finish does not appear professionally groomed. What makes this especially frustrating is that payment, including a tip prompt, is requested before the owner has an opportunity to see the completed groom. As a result, I paid for the service and tipped before realizing the condition in which my dog would be returned to me. I understand that some dogs can be challenging to groom. However, if the groomer was unable to safely or effectively complete the haircut, I would have appreciated being contacted. In that situation, I would have preferred a bath, brush-out, nail trim, ear and eye cleaning, sanitary trim, and any other appropriate services, rather than an attempted full haircut that resulted in this outcome. I would have gladly paid for a reduced grooming package had that recommendation been made. I am happy to provide additional photos if they would be helpful. Could you please let me know how you would like to address this situation? At this point, I am disappointed enough that I will likely seek another grooming service in the future, but I wanted to give you the opportunity to review my concerns and respond. Thank you for your time, and I look forward to hearing from you. _________________________________________-- This site doesn't allow for pictures, so sadly I cannot post the disaster you made out of him.

    Star did An amazing job grooming my doodle. I only did a mini groom, but they cleaned up her paw…read morepads, ears and brushed her out really well. The place was immaculate and they gave hazy a fresh treat upon arriving. When I picked her up, hazy was really happy whereas at other groomers she's sometimes really scared. I am really thankful for what an amazing job star did on hazy and I would love to have her groom her again in the future.

    The Paw Spa Pet Grooming

    The Paw Spa Pet Grooming

    (12 reviews)

    GiGi went there today for the first time. She got pampered and taken such good care of by Stephanie…read moreand Katt. She's going to be 14 next month, and they were so kind and gentle with her! She also has Old Dog Vestibular Disease, and they watched her the whole time because she gets off balance. I'm so grateful to them! They really care, and it shows. GiGi came back looking and smelling beautiful! I highly recommend Paw Spa! And they don't have crates! It's really cute the way they have the room set up. GiGi even cuddled they said with another dog they had there. Very cool!

    THIS IS AN UPDATE: As far as THE PAW SPA PET GROOMING, my…read morereview is still the same. After being to the vet and taking the medications, I'm glad to inform that KHLOE IS BACK TO HER OLD SWEET SELF. Meaning: she wasn't sick when she went to get groomed. She got sick 1-2 days after that so bad that we thought we were going to loose her (she's 16). ANOTHER MISTAKE was done and eventhough I tried to get the info from the vet (that I'm not going to mention here, but Khloe will no longer be their patient)... Before grooming, the employee asked me about her shots, which I did not have the info on hand... In front of me, she called (?) the vet who apparently gave her the okay to go ahead with the grooming. Detail: her BORDATELLA had expired on 10/25/25.Which I didn't know and I believe it's required for dogs who socialize with others. She should had denied service right there. At this point, I don't know who's "not telling the thruth". Khloe wasn't seen by her usual vet, but another one who's not listed on their website. When I enquired the vet, they "go around and around" without a "direct response" eventhough "all calls are recorded". I can only get to one conclusion: they're protecting each other. Be careful with who your trust "your babies" with... principally when they're old. We're their voices and it has been proved to me that not always these businesses have their best interest on mind, but that the $$$$ is way more important. Thanks to YELP who allow us to write here a review that can not be purchased and/or changed by the business owner. ps.1 - Yes... She had knots this time as many other times in the past. Groomers should know how to deal with that. Khloe was going there since 2022 and never had a problem with Ashley. ps. 2 - Owner said that it was going to send me a record of the conversation which I never got and now I probably have been blocked from her phone. Which, BTW it's okay with me because I really don't want to deal with either businesses anymore.

    Cocoa Kennels - pet_sitting - Updated July 2026

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