From the start, I regret not going with my gut. From sales to finance. Sales guy only cares about sales not truly helping people, it is very apparent. After signing, asked where second set of key was said oh sorry there isn't one and go get one made for $200!!!! Then they did "inspection" clearly didn't! less than 24 hours spending hours here again after 4.5 hours yesterday with no apologies. Total joke Only positive is service guy I think James is so sweet read more

There after purchase customer service is horribl. I have tried to have someone call me at least four times and no one ever does. Called twice on a Friday once on Saturday and once on Monday still no response. That is unacceptable that shows they do not care about there customers after sales. read more

I would like to thank Oscar Faraminan for his outstanding service at Coconut point Honda! Oscar goes out of his way to be the best service advisor you would ever want. He gets the job done, professionally and quickly. Thank you also for helping my friend with her van. You immediately came out to assist her with her van! we both greatly appreciate your help! if I could give you six stars, I would Respectfully submitted Linda Nardone Pattie Jones read more

I recently purchased a 2023 Yukon from Coconut Point Honda in Estero, FL on May 7th. On my drive home, I immediately noticed the vehicle was surging when maintaining speed. I contacted the dealership right away and took the vehicle to a GMC dealer the next day, where I discovered it needed a new torque converter and valve body--a $4,450 repair for a vehicle I had purchased less than 48 hours earlier for nearly $50,000. I was shocked to learn that although I had purchased a powertrain warranty, it wouldn't take effect for 45 days after the sale. When I approached Coconut Point Honda about this issue, they simply reminded me that I had purchased the vehicle "as is." When I asked about returning the vehicle, they told me they would only take it back at "market value," not as a buyback. The dealership claims all vehicles go through their shop inspection, but my experience suggests this inspection is inadequate. The small things were not even done like the oil life indicator being reset if they even did an oil change. I wish I had taken the vehicle to an independent mechanic before finalizing the purchase. If you're considering buying from Coconut Point Honda, I strongly recommend having the vehicle inspected by a third-party mechanic first. Better yet, consider shopping elsewhere. read more

If I could give this place zero stars, I would. First off, stop sending me your scammy letters in the mail pretending you want to buy my car for "way more than it's worth" -- only to turn around and offer me two grand less than Carvana. Do you think people can't do basic math or don't have the internet?! Second, I've told you clowns multiple times -- including today, directly to "Rex" -- to take me off your damn mailing list. Yet here you are, still wasting paper and my time. I wouldn't buy a car from you if you were the last dealership on earth. And let's not forget the history here. I went in for a recall and said, plain and simple, if you can get me into the same vehicle with similar payments, I'll sign. What do you come back with? A different, downgraded model for a couple hundred MORE a month. That's not a deal, that's a joke. This dealership is the definition of shady, pushy, and incompetent. Save yourself the headache and go literally anywhere else. Hope they all starve starting with Rex read more

this was the worst car dealership I have ever been to they are super disrespectful and very unprofessional and definitely do not have knowledge on vehicles I test drive a truck and it was shaking so bad and all over the road they told me it was normal this was also a brand new truck that they had put a lift on ! I would not recommend buying anything from these guys ever ! read more

Just called for out the door pricing and thank God i did not waste my time going in, they're thinking they're selling Acura's lol. No negotiation and higher APR rate.. no wonder your prices are getting cut by the week! read more

Purchased a used car from them they had on the lot for one day. Added insane dealer fees, I drive it home and it has been sitting in my driveway since that same day. They said it was inspected but they know it was not. I would not recommend this place to anyone. Buyers be ware, should have listened to all the previous bad reviews. DO NOT BUY FROM HERE!!!!!! read more

Never buying online again, I bought a 2022 Honda CRV from them, it took them over a week to start the paperwork process to buy since I had my own loan they wasn't in any rush to start my paper work. They said no damage clean car that was a lie three dents on the hood with deep scratches, car wasn't detailed it had stains on the back passenger seat and melted crayons in the door opening inside and a cracked windshield driver side bottom corner. When car finally gets to me the car battery was dead I asked the hauler what happened they said the company had to jump start the car to get it on the truck rack. Very unprofessional car lot I wouldn't recommend this place to anyone buying online from my experience only. If they would have communicated these problems I would of been more understanding, honesty and integrity comes a long way with me. read more

I purchased a used truck for my business from this place.They tacked on a $400 key replacement warranty onto my final paperwork.I called and got the number of the warranty company to cancel and get a refund.They had no record of me or my Vin number.Contacted the finance MGR,sales MGR,my salesman,and the general manager with NO response from any of them.Obviously this was a scam charge and know one there is man enough to own up to it.Pathetic read more

the best dealer in florida is coconut point honda !!! look for jim in service. unbelievable service, kind, understanding, professional. i can say 100 positive things about jim and his crew - mark best mechanic !!!!! coconut point honda - jim in service = 100% satisfaction !!!!!!!!!! do not go to the junk germain honda and the worst service manager adrian pena - horrible manager and service advisor same - both never called back after repeated messages. read more

We bought a used car from Coconut Honda. DO NOT let them talk you into the extended warranty!! Two years in a row we had trouble with our air conditioner (yes in HOT Florida) and they couldn't and wouldn't take any responsibility. I DO NOT recommend doing Any business with this dealer. Not reputable. read more

Would give a "zero" if possible. Totally dishonest and incompetent dealership. Agreed to lease proposal, paid down payment. They had "technical difficulties" and could not send lease electronically via DOCUSIGN for signature. They unilaterally cancelled deal after two weeks, probably got better offer on the car. Have single finance person, no one can do paperwork if he is out. Way overcharged on fees - almost $1000 for document preparation, and then they can't compete it. AVOID THIS DEALERSHIP!!! read more

Horrible Greedy People. They do not even care that their employees homes flooded in the hurricane and expect them to come back to work. Zero Compassion!! Employees lost belongings, home damage and jobs!! I would never do business with slime balls like them! read more

Took my one week old 2023 Honda Ridgeline in for an alignment issue, it pulls right and the steering wheel is off center to the left. Had a manager road test with me and he agreed there was an issue. They did the alignment and when I leave the vehicle is doing the exact same thing, no improvement whatsoever. They refused to provide a copy of the before and after measurements, only showing me it and allowing me to take a picture. The readings didn't show caster measurements, they were blanked out. Caster is the most critical angle they can cause a pull. Not very good service for a first time visit and first time Honda owner. read more

Coconut Point Honda - Car Dealers Near Me - Estero, Florida

Daughter 20 took her civic for an oil change and to program a new key. When the were done the horn no longer worked. We brought it back and they said no way it could be them and they wanted $50 to look at it. Horn worked when we brought it there and didn't after. Trying to rip off a college student! read more

I took my Honda Accord Sport to Coconut Point Honda for a recall on the fuel pump. They replaced the fuel pump and after that the gas pedal did not work. The car could not accelerate. They took no accountability for it. I will never buy another Honda again. read more

I told them when i purchased the van that it was hesitating they looked at it and said nothing is wrong. The problem has just gotten worse can't even teach my kids to drive in the vehicle because afraid they will get in an accident if it just stalls on them. Thanks Honda for a crappy vehicle and terrible service!! read more

This was brand new and found a scratch on it. No big deal I thought. Was I wrong. It took them over 3 weeks to "fix" this. It actually looked better with the scratch. The sad part is they really honestly DO NOT CARE ABOUT YOU!! Never will I buy anything from not just this Honda but any Jack Hanania owned company. Save yourself time and energy. read more

Coconut Point Honda - I think they matched the paint what do you think? Cant even see where they "fixed" it. - Car Dealers Near Me - Estero, Florida

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If I could give 0 stars, I would. This dealership is filled with liars and dishonest slime balls. They will scam you and tell you there are system issues to try and get out of a deal that they agreed on. We even put down a down payment and then they backed out of the deal. Do not trust this dealership. read more

Beware! Typical dealer tricks. Both in sales, and service. The MSRP IS ADDED TO. They will not give what the price is. In service do no trust. They add a lot of service, that may not be needed. They prey on old people, look at the waiting area. read more

I arrive 10 minutes before closing to drop my car off for service the next day and the service guy told me it was too late and had to leave. I said I'm dropping my car off for service. He says I don't care we're closed I said it's 10 to 4. He says yes we're closing at 4 o'clock. You'll have to bring it back I'm not taking your car Never been treated so bad I will take my car somewhere else. It's not the first time that I have had issues with this dealership. If and when I buy another h Honda, it will not be at the dealership. read more

Deceptive pricing practices and all sorts of unnecessary front and back end charges. Fortunately, I was able to cancel my contract before the ink was dry. Such a bad experience, that I had to take a shower once I arrived home. I only gave it 2 Stars because at least the physical environment was pleasant. read more

Was told vehicle trade was in fair condition. There are zero scratches, signs of wear, car looks brand new. They also said there was no room to budge off sticker price. When I questioned Arbor about the value of the trade, I was told to just take my business elsewhere. Mind you, this salesman is new to the dealership, as he repeated multiple times. My family and friends will all know how poorly this dealership treats customers. read more

Worst experience of my life. *First Yelp review also if that tells you anything. I purchased a used car, air wasn't working correctly, was told no problem, immediately had some other problems, said they would fix two things out the four, three of which were going on before purchasing, the 4th issue happened the first time I took it out on the highway to drive to work. The air conditioning was not fixed, it was band aided. I took it to my mechanic and actually got it repaired properly. They flat out lied to me about 3 things unrelated to the above. The $3000 required purchase on top of the price of the car for the "Hanania Family Plan" is ridiculous. I will NEVER buy from this dealership again. read more

I took my car into Coconut Point Honda to get a front end alignment. I called and they qouted me $139.00. When the car was finished they wanted almost $180.00. I had to pay $165.00 for a front end alignment. I'm 79 years old and I had to wait 45 minutes after my car was finished to pay and get out of there. I kept telling them I had to go home to take my meds.When I went to my car they had put 2 dents on the tailgate. Of course they denied the dents, I got a estimate for $425.00 to repair the dents. If you want to get ripped off and get your car damaged. Coconut Point Honda is the place to take your car! The staff were very RUDE and inconsiderate. read more

I believe this dealership utilizes deceptive advertising policies. I found one of their cars on AutoTrader.com, and it seemed like a great deal. However, once going to the dealership they have nearly $4,000 that they have added to the AutoTrader.com advertised price. These additional fees $2,995.00 Hanania Family Plan, and pre-delivery service fee (Documentation Fee) of $899.00, are not disclosed any where in the Auto-Trader add. I brought this up to their General Manager, and his response was that they did not have to disclose these cost on AutoTrader.com. I will be filing a report with the Florida Attorney General. read more

the phone system is terrible there is no operator it just rings and tells you to try again and hangs up if you call back and request a department just so you can speak to a person who can direct you to the correct department they are rude and reprimand you for bothering them. a simple oil change that you have a appointment for takes at least 2 hours I've been dealing with them for 8 years and 2 cars. Customer service is not their forte Mr Hanania you have a beautiful showroom at coconut point but your staff is disgruntled and have an attitude of being inconvenienced by customers The location is perfect for me and having worked in the service industry I can tolerate a lot but 8 yrs and no better from the service department Your mechanics are VERY knowledgeable and polite ! Mary A. read more

Deceptive internet sales prices. Their internet sales price was misleading ($3,066 below) what they are actually selling. Disappointing experience. Would not recommend. read more

Coconut Point Honda - False advertisement price as a certified pre-owned Honda - Car Dealers Near Me - Estero, Florida

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Raena and Campbell were both very nice and professional. I highly recommend seeing Raena if you're Interested in buying a vehicle with Honda Coconut Point! She was very patient with us and understanding and they're a very transparent dealership compared to others. read more

Sales person told me to come in about a specific car I wanted to buy they said come on in! 20 minute drive later they told me the car was already sold so why not tell me that I'm the first place?! thanks you for waisting my time and gas. read more

My experience: The prices and discounts that you receive verbally must be put into writing and you must ensure that every price/discount provided in both writing and verbally are then carried over to your bill of sale. Trying to get the salesman, sales manager, general manager and finance manager to agree that their agreed to price and discounts are accurately transitioned into the BOS is like an effort in futility. Numbers don't lie, but liars make numbers. You think that you can trust an established business to be honest and credible when it comes to matching their verbal and written offers on the final paperwork but that's not the case. Check and double check all numbers on the paperwork and use a calculator to ensure accuracy, as it's buyer beware with these individuals. And despite clearly pointing out the BOS error, they still resisted to address the matter adequately. read more

We decided to give this dealer a chance because it's directly next to our house. We did our research and knew which model and what price we were looking to pay. Unfortunately, the salesperson and sales manager did not meet our expectations. We were informed that they would "lose" 7k dollars by selling us the vehicle. This is simply not true and an insult to anyone's intelligence. We had our trade with us and they did not even offer to appraise it. No follow up calls were made to us. We went to another dealer in ft myers. Got the same model, same options for the price we offered this dealer. ***if you are buying a vehicle don't bother giving this dealer a chance*** read more

Ok pushy salesmen/women they don't have drinks or snacks for the customers or dogs while you wait for your car read more

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Worst service ever. I went to a dealer specifically to avoid getting scammed. What a surprise. Over priced, deceptive billing, incomplete services. I personally spoke to the manager and he was completely unhelpful; apparently he stands behind the scam. Avoid this place like the plague. read more

We had an amazing experience with Brian Urich and the General Sales Manager, Paul Dunseath. They answered every question we had and made us feel so comfortable during our purchase. They were helpful with everything and it was the best car buying experience that I've ever had. We really appreciate how well we were treated. Thanks to these awesome two people and the staff at Coconut Point Honda. You guys rock! read more

NIGHTMARE and 100% WASTE of TIME and MONEY !!!!! On June 18th I order on-line a front air dam deflector and guard for my new Pilot. The part arrive damaged on July 8th. I blame Coconut Point Honda 100% for the failure to provide any packaging material to protect the product. I contacted the parts department on July 9th and was told to file a claim which I did with UPS. UPS immediately approved the claim. Coconut Point Honda is refusing to ship me a replacement product or refund my money until UPS resolves. When I spoke with UPS they indicated that the delay was on Coconut Point Honda as they have not completed the paper work that was sent. Today, When I spoke with Chris (parts department) he indicated that I would be refunded the money since I filed the claim. I immediately called UPS and they informed me that the shipper is always refunded the claim not the recipient. This has been a complete waste of my time and money! I will never do business again with Coconut Point Honda!!! read more

My experience at this dealership was not optimum by any stretch of the imagination. They have a mandatory "Family Package" that is essentially no value, the items listed do not total near the sum of $1800.00. Also, a mandatory "PRO PACKAGE" for $875.00, it appears all the items would have come with the vehicle also from the factory. I have been buying Hondas since 1986 for my family and myself, 3 CRV's 1 Odyssey 5 Accords and 3 Civics. I do not have a problem with the product, Honda builds great auto. They Salesman here was the pushiest and most disingenuous salesperson I ever met. I will be writing to American Honda as well. Tom read more

Towed car in for alternator replacement estimate, $1800. Typically this is a $750 repair. When I said no and went to a more reasonable garage they charged me $244.94 for the estimate calling it a "diagnostic fee" and they wouldn't let me take my car until I paid another $20 for a lot fee. Going to live in the area for 4 years, love my Honda Pilot but will not be going back to Coconut Point Honda for anything. read more

Amazing dealership! Salesman Daniel Sanchez (239-877-3778 Daniel.Sanchez@CoconutPointHonda.com) attended to me throughout the whole process of purchasing a 2021 CR-V! I was able to shop around and do research at my own timing and make my final decision pressure-free. Daniel was extremely attentive and definitely has a genuine care and appreciation for his clients. Very pleased with the overall experience and would 100% recommend! read more