Was hoping this vet service would be my new go to place for complete care of my horses. Spent over…read more$2,300 on initial visit and got a bad diagnosis for wellness and lameness issues. Total waste of time and money.

Dr. Massie was very kind to see my too anxious to go in to the vet elder dog. Some time later, I…read moreemailed on a Friday to ask if this same dog could get an NSAID for his arthritis. I got a fast response, filled the Rx via their email website link and, though it was on a Saturday, a few hours later I got a notification that the Rx had been mailed. THAT is some excellent and remarkably convenient service. I appreciate so much that I didn't have to put my anxious senior dog through the trauma of going in to see a vet just to get an NSAID for his hip pain.

Dr Gurney is simply the best vet we have ever had. My wife and I have been married 44 years and we…read morehave always had dogs. So we have had different vets through the years. We have never had a kinder, nicer more sympathetic vet than Beth. She really does care and it shows. She, and her staff, take the time to find what needs to be done. She literally saved our miniature Schnauzers life. Last Thanksgiving our little guy got horribly sick. Beth's partner Jennifer helped us through the holiday with emailed info. Then on Monday Beth took over. After month's of medicines, Arlo is now back to his barking, happy self. You know a vet is kind when your dog runs to the vets front door and can't wait to get inside! We are forever grateful to Beth, Jennifer and her crew. As long as we live in the Rogue Valley, she will be our vet.

Tried to make appointment bc my puppy is suffering urinating. We suspect she has uti. This is our…read morevet, they can't even fit us in until a week later. Not helpful. You guys service sucks. I called near by clinic they both are able to fit me in their next available business day ( one one Monday, the other Saturday) though they are all also booked full. But they listened to our concern and accommodated the best they can. This clinic showed no concern I won't take my dog back.

My pet passed away last night and we attempted to contact them after he went. We were told…read more"Stephanie will call you back," this was at 10:30PM. Fast forward to 5:00PM Still no call back from Stephanie or anyone else. So we call them back and get the same response. It's crazy that they can't even have the decency for a simple call back. I would give zero stars if it let me

They're not really open 24-7 as the website says. Call ahead to make sure. I arrived on Saturday…read moremorning and finding the business closed, called and was told it would be another 4 hours before someone could help me. The person I spoke to sounded bored. I ended up taking my pet to another facility in Grants Pass and paid $40 less.

We have been using Steve Poet since we originally moved to Medford in 2000 from Williams, OR where…read morewe owned a ranch. He has treated all of our dogs for regular and difficult symptoms and has always gone above and beyond in his information and quality care. He Just operated on our doxie yesterday when another vet said she couldn't do the major surgery as it was above her skill level. He got our boy in the same day we called and operated on him within 3 days. His caring and compassion comes through with him and his qualified staff. He and his wife are truly like family and our four dogs are very comfortable there and he gets down with them and actually is on their level. He is by far the best vet we have ever used! Thank you Dr Poet!

Steve Powt is the BEST vet in the world. He loves animals, and is a very compassionate practitioner…read moreand human. He's been my vet thru two dogs and 23 years! I'll be devastated if he retires before my beloved pup passes!

The care and service we received at the Urgent Care Center was so caring and wonderful. We had to…read morebring in our 15 year old dog whose health had very suddenly gone downhill. Dr. Hoyt was so compassionate with our dog and with us. She made a difficult situation much more bearable. The entire office staff treated us with respect and compassion. They brough us in immediately to a private room and explained everything to us up front. I found the price for euthanasia to be very fair. While we were understandably very upset and emotional, everyone there treated us with so much empathy and caring. They also were able to connect us with an aftercare service that was also very caring and prompt with sending us the urn with our dog's remains. I recommend this urgent care for anyone that is dealing with this same situation.

They have been wonderful for our pets! Saved our dog twice. It's more expensive because they are…read moreopen 24/7 & have all diagnostics right there. If you can't see a vet for a week & need treatment immediately, there is no place better in the valley.

Our first visit here and it was great…read more We are relatively new to the area. From my first call I was very impressed with their responsiveness and communication. We took our large English Mastiff in for deep abscess/possible brown recluse spider bite on his foot. My husband is trained as EMT, so he can be oddly picky about all doctor and vets. Loved our vet. Recommended reasonable plan that was also reasonably priced. They were able to X-ray our dogs foot without using sedative. I know that seems normal but often vets want to automatically sedate a dog over 150lbs - very glad they recognized the calm nature of our big guy.

I have nothing bad to say about the doctors here, but the price gouging needs to stop. To tell me a…read moremandatory exam before euthanizing my dog was ridiculous. They included a $61 charge that was totally unnecessary. An exam would not save my 18-year-old dog and they took advantage of the situation. The total bill was $279 when it should have been $218 which is still expensive. It's sad when it's all about money and people can't afford to care for there animals because of greed.

I brought my cat in due to a swallowing issue. I waited at least 6 hours to be seen…read more Finally a vet tech looked at my cats mouth and said she needs her teeth cleaned. I said it's not her teeth . She can't swallow. And acted like the food was hurting her mouth. I go back to my Primary. Cheerful Vet. She cleaned her teeth. Cat still can't swallow. I tried showing her a video of the cat trying to swallow. I told her another retired vet had said the issue is further down. She would not listen. Finally has the traveling ultrasound come to her office. They put my 17 year old cat under again. Shave her. She had a mass by her heart pushing on her esophagus.!! Inept veterinary care by emergency vet and Anette at Cheerful vet. I had my cat euthanized. Cheerful vet paid $100.00 for cremation because she was wrong and put my cat and my wallet through unnecessary pain. Sad that these people are taking advantage of pet lovers at a very critical point in their lives.

The whole visit went well. I adopted a 3 legged Pom. This was the first visit since his amputation…read more He did show ptsd.

Everyone has always been kind and pleasant to work with. I've yet to have an issue getting and…read moreappointment at convenient days and times. The techs and vets I've worked with have been professional and great with my dogs. They are all hands on with pet examinations- which is a huge plus! I've been to clinics and hospitals where they take your dog make you wait then pit you in a room and all the vet does and look at your dog and base diagnoses on what you're saying. Not once touched my dog. Here! Each vet has gotten down on the floor and physically examined every inch and didn't mind dog hair or kisses at all! A plus for me! They give you options (if there are any) for possible care and have always been conscious of the price instead of just pushing treatments no one but the 1% can afford. It's an hour drive for me BUT if you care for your pets and want quality care try this place out! Next- wish they had 24hr or late hr emergency services- then they would be top tier! One can only wish

we're new to rogue valley and need a veterinarian for our dog. Upon first phone call they want…read morepayment for the office visit up front, by phone before you even show up to the facility. She explained that they have had a lot of no-shows for first time clients. OK! I paid in advance and saw the doctor and was relatively pleased with our experience. A few weeks later i want to get a fecal test for Beau as he seemed to be have digestive issues, when I called and asked if I can drop off a stool sample for test I was told they have to do an exam and the regular exam fee is required. MONEY GRAB. Theirs no need to see the pet for a fecal test. I went to Medford animal hospital once- will never go back. Its all about the money not the health of your pet

Dr. Wicklund is great! She doesn't rush you in and out. She spent a great deal of time with us when…read morewe were there for our dogs annual exam. We had a great experience and the staff were really nice.

From the owner: Dr. Jennifer Wicklund has been providing compassionate, dependable, and trusted care to dogs and…read morecats for over 8 years. Previously an associate veterinarian at Best Friends Animal Hospital, Dr. Wicklund established Wicklund Veterinary Care in 2013 to continue to provide the high standard of care clients from their family veterinarian. Call us today for more information.