We have been using Steve Poet since we originally moved to Medford in 2000 from Williams, OR where…read morewe owned a ranch. He has treated all of our dogs for regular and difficult symptoms and has always gone above and beyond in his information and quality care. He Just operated on our doxie yesterday when another vet said she couldn't do the major surgery as it was above her skill level. He got our boy in the same day we called and operated on him within 3 days. His caring and compassion comes through with him and his qualified staff. He and his wife are truly like family and our four dogs are very comfortable there and he gets down with them and actually is on their level. He is by far the best vet we have ever used! Thank you Dr Poet!

Steve Powt is the BEST vet in the world. He loves animals, and is a very compassionate practitioner…read moreand human. He's been my vet thru two dogs and 23 years! I'll be devastated if he retires before my beloved pup passes!

The care and service we received at the Urgent Care Center was so caring and wonderful. We had to…read morebring in our 15 year old dog whose health had very suddenly gone downhill. Dr. Hoyt was so compassionate with our dog and with us. She made a difficult situation much more bearable. The entire office staff treated us with respect and compassion. They brough us in immediately to a private room and explained everything to us up front. I found the price for euthanasia to be very fair. While we were understandably very upset and emotional, everyone there treated us with so much empathy and caring. They also were able to connect us with an aftercare service that was also very caring and prompt with sending us the urn with our dog's remains. I recommend this urgent care for anyone that is dealing with this same situation.

They have been wonderful for our pets! Saved our dog twice. It's more expensive because they are…read moreopen 24/7 & have all diagnostics right there. If you can't see a vet for a week & need treatment immediately, there is no place better in the valley.

I brought my cat in due to a swallowing issue. I waited at least 6 hours to be seen…read more Finally a vet tech looked at my cats mouth and said she needs her teeth cleaned. I said it's not her teeth . She can't swallow. And acted like the food was hurting her mouth. I go back to my Primary. Cheerful Vet. She cleaned her teeth. Cat still can't swallow. I tried showing her a video of the cat trying to swallow. I told her another retired vet had said the issue is further down. She would not listen. Finally has the traveling ultrasound come to her office. They put my 17 year old cat under again. Shave her. She had a mass by her heart pushing on her esophagus.!! Inept veterinary care by emergency vet and Anette at Cheerful vet. I had my cat euthanized. Cheerful vet paid $100.00 for cremation because she was wrong and put my cat and my wallet through unnecessary pain. Sad that these people are taking advantage of pet lovers at a very critical point in their lives.

The whole visit went well. I adopted a 3 legged Pom. This was the first visit since his amputation…read more He did show ptsd.

Everyone has always been kind and pleasant to work with. I've yet to have an issue getting and…read moreappointment at convenient days and times. The techs and vets I've worked with have been professional and great with my dogs. They are all hands on with pet examinations- which is a huge plus! I've been to clinics and hospitals where they take your dog make you wait then pit you in a room and all the vet does and look at your dog and base diagnoses on what you're saying. Not once touched my dog. Here! Each vet has gotten down on the floor and physically examined every inch and didn't mind dog hair or kisses at all! A plus for me! They give you options (if there are any) for possible care and have always been conscious of the price instead of just pushing treatments no one but the 1% can afford. It's an hour drive for me BUT if you care for your pets and want quality care try this place out! Next- wish they had 24hr or late hr emergency services- then they would be top tier! One can only wish

we're new to rogue valley and need a veterinarian for our dog. Upon first phone call they want…read morepayment for the office visit up front, by phone before you even show up to the facility. She explained that they have had a lot of no-shows for first time clients. OK! I paid in advance and saw the doctor and was relatively pleased with our experience. A few weeks later i want to get a fecal test for Beau as he seemed to be have digestive issues, when I called and asked if I can drop off a stool sample for test I was told they have to do an exam and the regular exam fee is required. MONEY GRAB. Theirs no need to see the pet for a fecal test. I went to Medford animal hospital once- will never go back. Its all about the money not the health of your pet

Our first visit here and it was great…read more We are relatively new to the area. From my first call I was very impressed with their responsiveness and communication. We took our large English Mastiff in for deep abscess/possible brown recluse spider bite on his foot. My husband is trained as EMT, so he can be oddly picky about all doctor and vets. Loved our vet. Recommended reasonable plan that was also reasonably priced. They were able to X-ray our dogs foot without using sedative. I know that seems normal but often vets want to automatically sedate a dog over 150lbs - very glad they recognized the calm nature of our big guy.

I have nothing bad to say about the doctors here, but the price gouging needs to stop. To tell me a…read moremandatory exam before euthanizing my dog was ridiculous. They included a $61 charge that was totally unnecessary. An exam would not save my 18-year-old dog and they took advantage of the situation. The total bill was $279 when it should have been $218 which is still expensive. It's sad when it's all about money and people can't afford to care for there animals because of greed.

We Always feel confident with treatment and diagnosis. Dr Catt loves animals treats them and…read morerespect. We their parents are treated by her and her staff very nicely. Kindness and caring.

This was my first visit and I was not impressed. The place looked very unprofessional and…read moreunsanitary. ( Dirty ) The receptionist I found to be very sharp and unpleasant. They had me wait in a waiting room while they took my dog for his exam. That didn't settle well when they didn't allow me to go in with my dog. It's important to me to be with them at all times. I was told he has a bad tooth and needs a dental which was fine. They quoted me a starting price and I asked for a printout and the receptionist told me she couldn't give me a printout! WTF.? Needless to say I won't be back and no recommendations will be given.

My cat Jerry was on deaths door.... He was severely constipated for 4 days and after going to a…read moredifferent vet who misdiagnosed him with a disease, I decided to come here for a second opinion. So glad I did!!! Dr. Paulson and staff Destiny, Kendall everyone saved my little guys life today!!! She was able to go in and manually remove all fecal matter that was stuck in his guts. They took such good care of him!!! Wish I came here sooner. Even cleaned his ears for him. Kendall was able to get me in right away. Cannot thank you enough. Guys if you own cats please please keep an eye on them and give them a preventative hair ball control supplement or treat. This is serious and they can die from being severely constipated.

Many months ago I brought my cat in with a hematoma in her ear, the emergency hospital could have…read moredone the surgery that morning but the senior vet said he could do the surgery. I went to pick her up and was guided into a room with a young women vet who without my permission did the surgery she was out of vet school 3 months. I was told the vet watched her but he said he had to leave early to take his wife to the hospital. it was illegal for him to let her do the surgery by herself. He said he watched her the entire time. THEN WHY DID HE NOT DO IT HIMSELF IF HE HAD THAT KIND OF TIME I HAD NOT GIVEN PERSMIISION FOR ANHYONE ELSE TO DO THE SUGERY. I went back again I said my cat is not well, They said she won't have to eat or drink water for three days NOT TRUE one of the vet assistance was like a mad dog ( I love dogs but this was nuts) staring me down there to protect her and agreed. At three am my cat was drinking tons of water I rushed her to emergency where the doctor said she had almost no electro lites and was trying to supply them by drinking she could not! she was on deaths door. She said did they not give her an IV this was wrong who monitored this cat? I said I don't know when I called the vet he would not refund me, he was sweet but it was an act, I deserved to b e paid for. both the surgery and the emergency hospital, I should have taken them to small claims court but I was so upset I could not write this review until. now. This place and his too sweet response was an act I believed he has many years of being this way but when his vet made a mistake she didn't take responsibility. He said he had to leave his wife was sick and he had to take her to the hospital (oh sympathy for him now) well if she is that sick call an ambulance. Yep everyone loves this vet but he did not take financial responsibility for his mistake and the emergency hospital notes mention. the surgery was not right. (in medical terms ) they have Mal practice I submitted it to them they said they passed it along but I never heard back they simply evaded responsibility. This man took zero responsibility my sister has Parkinson's I don't drive her to the hospital I call an ambulance! they are not expensive maybe 150.00 I spent close to 4,000 for the emergency hospital and his cocky knows it all vet student.the next vet commented on wow so any stitches he laughed! Like

I took in my nervous energy dog and was pleased with how well the vet did with her. Overall a great…read moreplace for animal care.

just so yall know! My 11 year old dog seemed to be ill monday so I called to see a doctor, sorry…read morewere full . You can go to the urgent care or call tomorrow and maybe you can get in , maybe not. Turns out he was very ill and I had to put him down 4-20-26. I understand that the doctors office need to schedule their day and fill up time to maximize efficiency, i also realize that they do not know his condition, but this thing really leaves me feeling like they don't care. SORRY thats the way im feeling urgent care diagnosed him with a bleeding mass and blood in his abdomen. nothing they could have done anyway but not happy with them gonna go elsewhere if and when i get another dog

We rescued our dog in July of 2025 after her family of 12 years relocated and left her behind. It…read morebroke my heart for her so we adopted her to live out her life with us. She started drinking excessively, urinating in the house, shedding and panting excessively. Dr. Winters tested her for everything possible and he was so nice through all of that while being aware of the cost. All test have come back good and now we are on to internal medicine to see if they can help. Dr. Winters has been great through this very frustrating process. My other dogs have seen the other vet Dr. Wheeler and she is also amazing especially with my very anxious dog. We have been to 2 other vet offices in the 4 years we have been in this area and Phoenix Animal Hospital has been the best by far.

I won't take my pets anywhere else. Dr. Glenn and his Staff are the people that you need most when…read moresomething awful happens to your fur baby. Our most recent visit was unplanned and I felt it was emergent. I loaded my fur baby into the car and headed straight to the office. I was expecting the worst case scenario, but hoping for the best. Dakota (Front Desk Coordinator/ Miracle Worker) has been consistently kind, compassionate and always upbeat and welcoming over the years. This visit was no different. Dakota is very calming and compassionate. Even though it was an extremely busy day of surgeries and scheduled appointments, Dakota managed to plea on our behalf and was able to fit us in for a "drop off appointment" for just $70 (NOTE: This is extremely generous considering the circumstances; about the same a the cost of an annual exam). I agreed to the necessary x-rays and signed off on the quoted range for what was the best case scenerio: Two x-rays + the medication/procedure to induce vomiting (I recall it being a range of $323-$520 something) *fingers crossed* Even with such a tight schedule, Dr. Glenn Winters himself called me within ~1hr and told me the "good news". My pup did not swallow an object as I suspected, but rather had a case of "Dog colitis". l had to look it up. Dr. Winters is very confident that they only needed to take a single x-ray and my pup needed 2 medications to soothe the inflammation of his bowels; I was able to pick him up and take him home right away. I was hopeful, yet skeptical that the severe symptoms (sudden blood coming out of rear, some vomiting, no eating for 24hrs, becoming lethargic) were so easily diagnosed. Dr. Winters did not require blood work, no extensive lab panel(s), no overnight fees, no extra fee-fee, very straight forward. The final bill was MUCH LESS than originally estimated. He was exactly right on the diagnosis. Damn, this Dr. has a real gift when it comes to animals. This place Under promises and OVER DELIVERS each and every time. 10/10. 5-stars for Yelp, but when a place is consistently 5-stars, you just hafta give them proper credit. I picked my pup up right away, I brought him home and force fed him his 2 pills and watched him like a hawk for the rest of the day. There has been an almost immediate improvement in his condition after administering the 1st doses. Wow, just wow. Thank goodness for Dr. Winters, I honestly don't know what I'd do without his EXPERTISE :D

I had an intake appointment with my two pugs today. Dr. LeAnn Ahlbrecht was very gently and…read moreattentive with my girls. One of them needs some periodontal care and I felt good knowing that she'll be with these vets. The waiting area was a little busy when I arrived but the front desk was responsive, kind, and professional when it was my turn and when I was checking out.

Just spent over 20 minutes on hold trying to ask a 2 minute question- sadly found a deceased cat…read moreand wanted to take it in to see if it was chipped. We take all of our pets here and will no longer. I called back, she asked me to hold again, I said no as 20 minutes was long enough. She told me it was rude to be on the phone with me with someone in front. No, you are not talking to someone for a full 20 minutes. Have better customer service when you can pick up a phone and say "hey is this a quick question, or I know you have been on hold, just a little bit longer" terrible front desk etiquette and this is not the first time I have experienced this. Even while being there- long waits with no acknowledgment. I wanted to stay a customer as I love the main vet but the front staff is awful on multiple occasions.