The care and service we received at the Urgent Care Center was so caring and wonderful. We had to bring in our 15 year old dog whose health had very suddenly gone downhill. Dr. Hoyt was so compassionate with our dog and with us. She made a difficult situation much more bearable. The entire office staff treated us with respect and compassion. They brough us in immediately to a private room and explained everything to us up front. I found the price for euthanasia to be very fair. While we were understandably very upset and emotional, everyone there treated us with so much empathy and caring. They also were able to connect us with an aftercare service that was also very caring and prompt with sending us the urn with our dog's remains. I recommend this urgent care for anyone that is dealing with this same situation. read more

BEWARE! SCAM ALERT!! Where do I start 3 others in the lobby, took over 5 hrs and my cat didn't need surgery, just a wound cleaning. The absolute worst was, I was asked when I checked him in at the first building if I would accept CPR if needed, and of course I said yes, but was not informed about the price and success rate of CPR, gee I wonder why? When I finally was called into a room for the doctor, a nice lady informed me about a tiny little fact they left out at the first building they left out about the CPR bc she obviously knows about customers freaking out if their pet actually did need the CPR and knew it was terribly wrong. IF needed, not only is it a 5% success rate, but it would cost 30,000.00!!! That's not a typo!! THIRTY THOUSAND DOLLARS!! WHITH A FIVE % SUCCESS RATE!! to save your pets life!! There was also a few more scummy tricks they did, such as when I originally called to ask for pricing they failed to mention it costs more past later in the day, so perhaps that's why they make you WAIT SO DAMN LONG?! to CHARGE YOU MORE!! . I was informed of that after my bill was higher than I was quoted on the phone, luckily it was only a wound cleaning and antibiotics which cost just over 300.00 even that's way too high. I never write reviews but I am so steaming mad and wanting to warn everyone because this experience was SO extremely maddening. read more

My dog was attacked by another dog. He had open wounds and was seeping blood from several places. I went to SOVSC on a recommendation from another vet's office. The first receptionist was nice, asked a few basic questions and called for a vet tech to get my dog. The vet tech was nice, asked my dog's age and vaccine history and took my dog from me. After an hour someone different came out and said the vet had finished her exam and would call me back to discuss a treatment plan shortly. They wanted a $500 deposit which I paid. After another half hour I checked with the receptionist who said the vet was finishing up my dog's exam and would be with me as soon as she could. Another half hour went by and I told another receptionist that I was worried about the lack of updates. I was extremely uncomfortable waiting over two hours with no information. The receptionist said she would check with my "case manager" and went to the back. She came out looking uncomfortable, had a whispered conversation with another employee and sat down. The other person walked over and told me "The vet is starting her examination of your dog and will be with you shortly". I explained that I thought the vet had checked my dog over an hour ago and that I was waiting for a treatment plan. She said most people wait at least 4 hours. I had observed other walk-in clients bring in an animal, wait an hour next to me, and be released with their animal. I said I'd rather take my dog to another vet. She said that would be fine and brought my dog back out to me. He was still bleeding and untreated. I believe they put my 10 pound bleeding dog in a cage and forgot to treat him. I waited for over 2 1/2 hours for them to do NOTHING. I DO NOT recommend this place to anyone read more

After reading some of the negative reviews I was conncerned about taking my cancer diagnosed dog there. But, I found everyone to be professional, kind, and knowledgeable. I think some people think this is like a human emergency room where you can get service now and dodge payments later. Once you get around the expectation to pay up front, the care is excellent. You do pay more for routine services, but someone has to pay for the extra training, extended hours, etc that are necessary for a 24/7 speciality clinic. read more

First, I will say that my dog's life was saved. And for that, I am eternally grateful. My pug Barley was hit by a truck and suffered catastrophic injuries to the right side of his face. His eyeball was out of his skull and not able to be saved. This vet is by no means affordable. And we were only able to get his surgery done because a friend of ours kindly helped us pay for his surgery. But, if you can afford it, they know what they're doing. What I do not like about this vet is the $500 deposit before they will do anything for your pet. We were told over the phone the exam fee was 250$. But after we arrived we were told they would need a 500$ deposit before they could even give him pain medication. And they have an extremely long wait time and honestly a lack of communication. The woman at the front desk was an angel and very kind. I kept having to ask her for updates on my dog because we were there for six or seven hours and we were not being told what was happening by any other staff. The building is clean and the waiting room is a pleasant place to wait. The vet did an amazing job removing Barleys eye and sent him home with plenty of antibiotics and pain medications. The part that frustrated me was that we were there most of the day waiting, and other animals were coming in constantly that were deemed more critical than my dog, yet his eyeball was literally hanging out out of his head, and he was bleeding from his opposite ear. To me that seems pretty critical. The surgery itself only took about an hour, so I do not understand why we had to wait there all day. But at the end of the day, they saved my dog's life. Veterinary care is not cheap. And I know that. But I do wish that more vets would work with people on perhaps billing payments once a month. They would get so much more business that way. We are by no means rich people. So a sudden 2,000+ dollar surgery was very difficult to maneuver. But we made it work. read more

Southern Oregon Veterinary Specialty Center - Barley after his eye removal surgery - Veterinarians Near Me - Central Point, Oregon

Exceptional care for my sick dog. Got us back immediately upon arrival for his health concerns despite long wait time as anticipated and told. Each staff person we encountered was caring and helpful. Ended up having to put out 15 year old beloved dog down and they work with a service that provided the aftercare which was exceptional. Despite this terrible situation we were taken care of. read more

The Drs, nurses and all the employees were amazing beyond my expectations. They were kind, caring, compassionate and very thorough in taking care of my cat. It was a very emotional situation for me and they treated me with empathy and respect. I can't tell you how much I appreciate everyone that was there to give my cat such phenomenal care. read more

We are so grateful for the care Dr. Kalams provided for our dog during our recent visit. She was compassionate, attentive, and made us feel completely confident that our dog was receiving the best care possible. The front desk staff was also helpful and kind, and helped our dog feel comfortable as she was a little scared at first. We truly appreciate the excellent care our dog received. read more

I am deeply grateful to SOVSC and Dr. Russell Fugazzi for saving my dog Gus' life. Gus was experiencing some coughing that would not go away. My veterinarian, Dr. Heaslet at The Cheerful Vet suggested a chest x-ray and we learned Gus had a large mass in his chest. Dr. Heaslet made a referral request to SOVCS and I was able to get Gus into see a specialist very quickly. Gus was seen by Dr. Fugazzi on a Wednesday for a consult and CT scan. He is an excellent communicator and explained that the mass could be a tumor, a cyst or some type of irritation from inhaling a foxtail. If it was a tumor, he suggested removing the caudal lobe of Gus' lung. He spoke to me with empathy and answered all my questions knowledgeably. We had a wait for a radiologist report, but by Friday (just two days later) Gus was in surgery to have a Grade 1 Pulmonary Carcinoma removed from his left lung. Dr. Fugazzi is a skilled surgeon with years of experience. Thank goodness, because Gus' tumor was very large-- it was 2 pounds! I don't know how he was able to maneuver that tumor out of Gus' little body. The surgery went very well and, about 36 hours later, Gus was able to come home. I brought him back to the hospital one time within the first 12 hours of being home because his breathing was too rapid. Dr. Weaver saw Gus, checked his vitals and gave me options about how to proceed. She was also great--patient, smart, down to earth. The whole team: the patient coordinators, the veterinary techs, and the DVM's are all fantastic at SOVCS. I would recommend them to anyone who needed excellent, compassionate, medical care for their pet! read more

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I'm very thankful for the help, kindness & communication I recieved by everyone at SOVSC. It was a tough one. Our beloved Great Dane had a regular vet appointment for the following week but he suddenly looked weak over the weekend. I brought him in Saturday & it was likely late stage cancer with liver tumors, liquid around his organs, & his heart was racing. Dr Kalams was very kind & explained all the options, including not treating him & managing his pain. She also explained that we could do these measures & still loose him. In the end we decided to do what we could to ease the pressure on his organs/breathing but it devolved rather quickly. We were offered the ability to bring home but we knew he wouldn't last more than a day & just the ride home would be hard on him. In the end we decided to let him go. They allowed us to be with him when we put him down. It takes a great amount of care to handle people on one of the worst days of their lives, making one of the hardest decisions people have to make. It's not easy. They were exceptionally communicative & caring. Thank you, Dr Kalams. read more

Horrible. I was told to come in right away when I called the urgent care, and the ER would direct me to them once triaged(and it should be noted, I live two and a half hours from here). Instead, vital signs were taken for my dog's illness, he was given back to me, and I waited almost two hours and still no doctor exam!!! Ridiculous. The ER never directed me over to urgent care and then was heard telling everyone that it is a "6-12 hour wait". This would have been VERY useful info over the phone, and also during check in. Communication was awful here. Absolutely terrible- I'll drive to Eureka and get him better care. read more

Horrible will never return first they separate you from your pet then start asking for ridiculous amounts of money besides the 500 to walk in they wanted 4k more before they would do anything they refused to wait few hours until the bank opened told me to come back when I have the money thats all that they care about they stapled my dogs lip to his nose and cost 300 more I went to Rouge Valley Vet in winco center they did amazing job never was I separated from my dog not till they were done they asked for payment all said done 5k less and amazing staff and he walked out he had to be carried out of central point vet due to the fentanyl and methadone they use read more

To keep this somewhat short, this place is AMAZING!!! Dr. Fugazzi and staff saved my dog! My 25lb rescue had been diagnosed with IVDD two days before heading down to southern Oregon to start a new job. I was there for 4 days then on to California for work. While I was there, everything I was warned to watch out for from my home vet started to happen. After hours of research, I decided to feel out SOVSC, against my worries over the mediocre yelp reviews. I was staying in a hotel 12 minutes away, so I figured it was worth a shot before heading to Portland or Southern California. To my surprise, it was nothing like the terrible reviews I read on here. The staff was super friendly, very comforting and welcoming! There was a genuine concern for my dog, myself and what I was dealing with. They explained everything very well, and they got us into a room within 20-30 minutes to meet the good doctor as it was a pretty urgent issue. Dr. Fugazzi was kind, very informative and was good at putting the information into digestive, bite size bits of information. He gave me the statistics of success and assured me how many of these he does and that really calmed me down. Yes, this surgery is expensive. I knew that before I went in as I did a bunch of research. I think a lot of people leave terrible reviews because of the pain they are in when their pets are in a bad way. And spending thousands of dollars on our pets is hard! Them being injured and in pain is hard. That is not the fault of the staff. They were so helpful!!! I even witnessed one of the ladies there being so kind to an older gentleman. I think his dog was having the same procedure done and they have to stay a night or two for recovery, and this gentleman was sleeping in his pickup in the parking lot so he was close to his dog should they need anything. The lady offered him to stay inside the wait room, offered him blankets and food and coffee and anything he needed. She was genuinely worried about him and wanted him to be cared for as well. It literally brought tears to my eyes to see that kind of human compassion still alive in this world. So when I read comments on here of negative experiences, I just don't understand. Maybe they were bad days, maybe the poster was just having a horrible experience. It's never good when we have to visit these places. I was horrified. Scared to death I was gonna lose my dog. SOVSC met me with compassion, care, comfort, loads of information, hope, and most importantly, they delivered for my dog!! They performed the decompressive spinal surgery, and two days later I got to pick him up. Dr. Fugazzi personally called me to let me know results of the CT scan, when he was going into surgery, after surgery, and the next day on how he was doing, twice! Then the following day to let me know how great he was doing and that he was ready to come home with me! I hope you never find yourself in my shoes, but if you're reading this, you probably have. I hope you make the decision to trust SOVSC, ask for Dr. Fugazzi, and get your own opinion and perspective of him and his staff. They are top notch, and a real class act! read more

Southern Oregon Veterinary Specialty Center - First night Jax was back with me in the hotel. - Veterinarians Near Me - Central Point, Oregon

Had to take our dog in because he ate something he shouldn't have. I caught them on a quiet night but they took my dog in right away and started treatment shortly after bringing him back. I thought they were very upfront with costs and there were no surprises. Care for my dog was great as well. I thought the staff were very friendly and helpful and also understanding. Thanks so much for the care you provided to my Bear read more

The interior design was nice, and that's about all the positive that I will include in this review, because that is all it deserves. The front office staff were terrible, you could hear them gossiping about what-not while me and my partner waited and worried to hear if our dog was alright. I know the chattering isn't illegal or anything, but it did not feel like a professional environment. At one point they even mentioned and laughed about how they spelt our dog's name right or wrong; I just would have rather they be more concerned about the animals they were taking care of. Communication at this facility is definitely lacking. So we brought my partner's dog in because she possibly ingested ibuprofen, we weren't sure if she had gotten into it and if she did, how much. We had tried to pump her stomach beforehand, but were unsuccessful. We made sure to communicate all this to the techs and front desk, either way, we waited while they took her back. About 45 minutes later, someone from the front desk comes out and calls for us, she brought a form of consent for CPR or DNR. So with this interaction there were already several things that I noted as red flags. First, she mentioned that they did not do open-heart CPR, but open-heart CPR was right-smack dab in the center of the form. They didn't cross it out, just left it in the form, which was confusing. Also, CPR here costs $1000 for 15 minutes, so you can make that decision for yourself. The lady leaves after the form is signed, and about an hour later, she comes out again with another form. She stated that our dog had been vomiting profusely and she needed our consent in order to administer medications to settle her stomach, which would incorporate a shot, and cost $400. We sign to consent and she leaves and we wait another hour or more. Finally they call us back into the exam rooms to see our dog, but when we enter the exam rooms, our dog is not there. The tech saw our visible confusion and told us our dog and the vet would be in soon. We waited and waited, yet again. Finally the vet came in and informed us she forced our dog to vomit by injection and had not administered anything else. This is when we became confused at why the office staff had communicated to us? Did we pay $400 for our dog to throw up or for our dog's stomach to be settled? Either way, I think that could have been a tad cheaper and they could have communicated effectively to us what they were actually doing to our dog for hours behind closed doors, don't you? The next thing the vet says is that she wants to hospitalize our dog for several days which would cost thousands of dollars, even though our dog isn't exhibiting symptoms and they can't confirm ingestion until they get paid ANOTHER $400+ for one, single blood test. At that point we just wanted to see our dog, we hadn't seen in hours! We had no idea what state she was in, all we were told is "she is fine". We declined at that point because we just wanted to see our dog. We learned through a couple research papers we could monitor our dog and always take her in again if need be, as we still weren't sure if she had actually consumed ibuprofen or not. Now, this was the quickest I had ever seen the staff moving: when they were scared they wouldn't be receiving our money anymore. Within minutes, multiple staff, including office staff and the vet, herself, came in to confirm we did not want to follow their plan of care, all of them stated something along the lines of "your dog could die!" Or "you are risking your dog's life!" And all of them gave us harsh, judgmental looks and slammed the door after we told them again and again, we were declining their services now. They immediately brought in an AMA (against medical advice) form and forced us to sign it, which I didn't disagree with. After signing, we waited once again, probably close to a half hour before we got our dog back and were free to leave. I'm honestly appalled this place is still running with the lack of communication between vet and office staff. The office staff were rude, judgy and frankly, nonsensical. I would not recommend taking your beloved fur buddies to this facility unless you are a billionaire who hates your animals. FYI: our dog is fine. She is completely fine. We didn't need these people for anything other than experiencing their scare tactics for their own capital gain. read more

A cat named Peeps came in last night. It was an easy fix, but they were too worried about $ first. Refused any donations, which is mindblown! They went and put the cat down almost right away just because they don't want to deal with it. I feel horrible for the woman who brought the cat in to be saved to find out they lied to her. That poor woman has been in tears last night and all day. YALL POS read more

This is your only option for emergency care in Southern Oregon. So thank you for that. The front desk staff lack basic communication skills and border on rude. I was told that there would be a 6-12 hour wait only after waiting an hour and asking them. They should have told me when I called and then when I arrived. I asked when I arrived and was told, "I don't know". A ballpark number would have been helpful. They did not call when my dog was ready and once she was I had to wait over 30 minutes for them to give me paperwork. read more

When your pet is ill, and you are worried, you need a calm, comforting professional to guide you in the process of getting help: Ms's Valerie, Brandee, MaryAnn and all the other front desk staff were terrífic ! They each put me at ease immediately, especially after my long drive from another city. When I met Tayla and a several vet techs, I was also impressed with their great communication skills. They answered all my questions and didn't make me feel rushed. I valued how everyone handled my sick pup : (of course she is very sweet)! and I watched them use the same kind approach with every pet/ owners as I was in the front waiting área for several hours this busy Sat afternoon. Dr Campbell, DVM was excellent, as she answered all my questions, listened well to my concerns and allowed me to have input and understand her treatment plan. I heartily recommend this urgent/ emergency pet facility: it was worth the drive from Brookings! Good Job, everyone , and thx again! Donna read more

This place is very nice inside but full of some of the absolute workers I have ever seen. Customer service is horrible unless they want to take your credit card. Vet techs were ignorant and not customer friendly. The vet was fine but waited several hours to see her. Prices are astronomical, insanely slow, 4 hours to get my dog tested for Lymes disease and $1,000 later. Such a racket "providing care" for our pets. Miss the old vets when you walked in and it smelled and sounded like animals, they act like it is a doctors office for people. Slowest and worst customer service I have seen ever! read more

Wonderful and caring staff. Sometimes a longer wait but once you're a regular patient, they have a regular and quicker schedule. Dr. Winters is amazing and very knowledgeable. read more

AWFUL - I do NOT recommend. Horrible bedside manner. I was in town for a few months for work and 10 hours away from our regular care team when my dog started peeing blood. Not only did we wait 5 hours to receive care, but the vet here jumped to talking about taking steps to euthanasia when we simply needed antibiotics for a UTI. The vet said my dog, who is usually extremely calm, would not let them take her temperature or vitals, which tells me the vet was too aggressive with her. My dog has a degenerative heart disease, of which this vet knew of but them not being my dog's primary vet or cardiologist and mentioning anything about euthanasia was in extremely poor taste. I had to wait until we were home 3 months later to see our regular care team who adjusted my dog's meds and gave a healthy 2-4 year life expectancy prognosis. But until then, I was mentally preparing myself to say goodbye and it was the most agonizing 3 months of my life. BEWARE read more

Top notch care for our Bloodhound who's had to be seen on the weekends as our regular vet is off work. Pancreatitis the first time and a seizure the second time. They even do follow up phone calls and explain what needs to be done before the procedure and costs. So no surprises . I highly recommend them. We travel approximately an hour and a half to get him there. Love the people and professionalism there. read more

If there were minus stars I'd give it... The only shining one was Dr. Applegate. We took our sweet boy in 5/15, for $1675, and were told nothing. Returned 5/30 for an abdominal ultrasound (another $800) due to increased pain and symptoms. I explained what was happening to the "nurse", who clearly didn't listen. So very frustrating. Our dog was prescribed meds, and I asked for only one of them to be called in to COSTCO so my husband wouldn't have to wait to pick them up. (and I couldn't leave our dog in the hot car) He went in a few hours later to get it but it had not been called in. I called this morning at 0800, asking for it to be called to another pharmacy before 1300. Didn't happen. I'm so disappointed in this level of professionalism & care. Having worked in health care for 28 years I can't imagine treating our patients like this. They truly are only after your $$$. Dr. Applegate's heart is in the right place, but the rest of the system sucks. read more

No one likes to bring their pet here, because if you bring it here, it's usually an emergency and you're unable to take your pet to its regular vet. You're worried about your pet and anxious. But you soon realize that you've done the right thing and are in the right place. The staff is welcoming, caring, sympathetic, understanding, and totally professional. The wait will likely be very long, depending on how busy they are. But they offer free coffee/tea and funny pet videos in the lobby to make your wait a little more bearable. In the end, regardless of the outcome and expense, you'll know the SOVSC did everything possible to help your pet. read more

My Goldendoodle fell and hurt her leg at 6am and our only option was here at that time. We walked in and they took our puppy and put her in a crate in the back. The Dr didn't see her or give her anything for pain. We waited until 8am and then asked when will the vet see her. They said no vet is available until 10am. We got our puppy and took her to our regular vet. They were unfriendly and very UNPROFESSIONAL! read more

This place I'm sure is beneficial in immediate, emergent appointments. I called and asked about the cost of an after hours visit, it was 3:30 in the am, my vet opens at 7. She told me $180 for the office visit. When brought in for paperwork, I was quoted $500-$700 with no information about what was wrong with my cat. I asked what this charge entailed, and I was told he was going to be given pain meds to start and get him up to walk. I told them I wanted my cat back which took more than 15 minutes for whatever reason. The condescension that oozed from the fake smile of the receptionist, "they're getting him ready". Then the doctor came out telling me my cat was in severe pain. (Why else would I bring him here?!) The insinuation that I would not be getting my cat care elsewhere is insulting. Perhaps you could have told me what was wrong, not state the obvious, I would've paid the office visit! People and their animals are only worth the amount of money these con artists can scam out of them. Very grateful to have a vet that doesn't use the connection between pets and pet owners as leverage to rake in the dough. ***Update! Fenrir is doing great at his vet, not this establishment, where the standard is respect and compassion. They had all the time to explain what happened, what he needed, and what potential next steps might look like after initial treatment. I gladly paid my deposit and I look forward to checking on him later today!! read more

Southern Oregon Veterinary Specialty Center - Veterinarians Near Me - Central Point, Oregon

We took our 3 year old German shepherd to this veterinary on Saturday. She got a laceration on her left hind leg from jumping over a log while playing fetch with her sister. They took care of her and were super informative on what they were going to do. We received the best care for her. Yes, it took longer because it was on Saturday and a couple days before Christmas. Yes it came with a price tag but we wanted to make sure she was taking care by highly trained dr. Yes, we travelled an hr away to see them. We were discharged with meds and our girl in a cone of shame. She was as not impressed but we were happy with the service. read more

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This is one of those cases when the bulk of the negative reviews are absolutely correct, as we had a similar experience. 7.5 hours of waiting when our little guy was hurt and and in respiratory distress. He was left all alone with nobody coming to give us updates even though they were supposedly "monitoring him". Need to let the pup parents be WITH them, NOT SEPARATED and secluded. That's scary and cruel for BOTH pup and parents! We were not invited to be with him for his exam despite 5-6 twenty something women sitting around and gossiping for hours. Worse thing of all besides the above, waiting time and cost was that we were given a wrong diagnosis!!!! read more

Bullshit, I have an appointment for Saturday they told me if she gets worse bring her in, I called told them I was coming from klamath falls to Medford, I get here they tell me 6-12 hour wait sorry but I did lose my shit read more

Southern Oregon Veterinary Specialty Center - My dog losing fluid out her pp - Veterinarians Near Me - Central Point, Oregon

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I had to bring my dog to the emergency, and Dr. Mayfield's care was compassionate and thorough, making a scary situation more tolerable. I felt comfortable that Mabel would be okay and in good hands. My pup has fully recovered, and I'm so grateful for the care Dr. Mayfield showed both her -- and me! Thank you. read more

MAKE SURE TO CHECK YOUR BILL. They tried to double charge me for multiple things. After over 2 hours on the phone, we were getting a decent refund. Though, we were still paying over 3k for a diagnosis of pancreatitis and just to spent the night there. If it were up to me, I'd go ANYWHERE else. Edit: it's the next day and I still don't feel any better. Staff won't give me straight answers. It just feels like they're making excuses to keep my pet just so they can charge me ABSURD amounts of money. read more

Worst veterinary experience ever. Took our female in for an emergency exam because our regular vet was short handed so to staff vacations. We were worried because she started having vaginal bleeding about a month after she was in heat. The staff took our dog into another room for an exam (we've never had our dogs taken in another room at any other vet). About 30 minutes later a staff member came to get us and told us the vet was ready to see us. We were told that our dog had pyometra and it would be fatal if they didn't perform emergency surgery. Of course we're in tears. Then the real hit, the surgery would be nearly $6,000. We told them we couldn't afford that and they immediately went into sales mode to try to start a financing plan. At this point we just wanted our dog back (we still hadn't see her since they admitted her). Agree 2 1/2 We told them we needed to take her and it took nearly another half an hour for them to give her back. We paid the exam fee and left. As a Hail Mary we drove to our regular vet and got there about 30 minutes before closing. As soon as they saw us they went into comfort mode and said give us a few minutes. They squeezed us in and said while there was nothing they could do that evening she appeared stable and was not in distress. They admitted her, gave her sedation and antibiotics to ready her for surgery the next morning. Their quote $1,000. Our impression of Southern Oregon Veterinary Surgery Center after over three hours was one of dismay. We felt as though our dog was held hostage and we were being extorted. Would not recommend if you can at all avoid it. read more

ABSOLUTELY APPALLING PLACE! You might assume this place can be trusted, they'll be professional and humane. But after my last experience with them my opinion of SOVSC has drastically changed. I will NEVER, EVER GO BACK! Drove 45 minutes to bring my cat to them in the middle of the of the night because she was not eating or drinking and could not poop!! I'd been watching her for quite awhile, it looked serious and I didn't want to wait till morning. Called ahead, explained her condition and was told to come on in. Once there, we discussed what was going on and they admitted her. Again, it was the middle of the night! There was no one else in the waiting room the entire time I was there and no one else arrived for treatment the entire time I was there! The tech came out multiple times and each time told me a different cockamamie, nonsensical story as to why I should take her and go elsewhere. But left the option open to keep her there knowing it may be a wait. Despite these strange exchanges with the tech, I was willing to wait and get her the treatment she needed. Finally, after several hours the tech came out yet again, awakened me to tell me yet another fabrication explaining they would not examine, let alone treat her! So, after several hours there, my cat was never examined, let alone treated. I left with my cat, still sick and in need of treatment. They did nothing to help her! Absolutely appalling! A terrible experience!!! ****There are other options in the area. I have received very strong recommendations to seek any future emergency vet care at Rogue Valley Veterinary Emergency, which I plan to do!!! read more

Called for an appointment, as my dogs eye was infected. Front desk took all my information and said they would call me. No one did, so took my dog to another veterinary, the next day. I have liked the vets here, but have had problems with the front desk service. read more

This place was amazing. My only complaint is that I have to drive 4 hours from California to be seen! In all seriousness, the staff were not only knowledgeable, but very friendly and willing to answer all of my questions and phone calls. On top of that their services were more economic than other clinics and hospitals that quoted me for my dog's hip surgery (she got ran over by a car and fractured her hip) I would very strongly recommend them to anyone needing specialty or emergency veterinary services. The immediate relief was so obvious the day I got her back from surgery. She seemed like she was in less pain and was already trying to walk (I didn't let her no worries). I'm writing this review 3 weeks post surgery and my dog almost seems like she's back to normal! I'm so grateful to them and all that they did for her! 20/10 would recommend! read more

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I see that quite a few people complain about 1) the long waits and 2) the high prices. Yes, there can be long waits and yes, the service is expensive. These complaints are grossly unfair for three big reasons: First, this service operates 24/7/365. They must have staff ready to go every minute of every day. Sometimes there's nothing for them to do, but their salaries must still be paid. That's expensive, which is why their services are expensive. But when your dear pet is in mortal danger, their service is priceless. Second, they must operate in triage mode. If your dog has a broken leg, you must wait while they attend to another person's dog who is at death's door. If YOUR dog was at death's door, wouldn't you want it that way? Third, they cannot schedule anything. They cannot arrange appointments to keep everything moving smoothly. At any moment, a crisis case can suddenly appear and they must drop everything to save a life. That means expense and delay. These people operate under extreme pressure in the most tragic cases. The suicide rate among veterinarians is 3.5 times higher than that for the general public. They need our support, both emotionally and financially. Please, let's be more understanding! read more

I had a positive experience with the doctor and staff at Southern Oregon Veterinary Specialty Center. My dog was brought in with convulsions and she was lethargic. Shula Myrick DVM was her attending vet. She was straight forward and knowledgeable about my dog experiencing marijuana toxicity. The staff members were helpful throughout. The facility very clean. The other very negative reviews left pertaining to other owner's experiences is very alarming. I would not have gone here if I had read these. I do appreciate that this urgent care system is available. Pricing very reasonable and they inform you of charges throughout. I would have liked to have had the option to administer an IV to my dog as she was at risk for dehydration. read more

From the first phone call to the follow-up emails, I have been extremely impressed! I have a 15-year-old chihuahua that currently has a heart murmur, needing an echocardiogram and a mass removal on her stomach. We live in Bend, OR but were visiting family in the area when she got sick. The lady I first spoke with was so sympathetic and explained how their urgent care works. She reached out to our vet to have medical records transferred so I wouldn't have to. Another lady was also very professional in scheduling and their follow-up is amazing! Almost makes me wish we lived in this area so she could get continual care at this location. No business is perfect, but this one is certainly close! read more

They were open on Thanksgiving Day. When our lil Soph was vomiting for 24 hrs they got her right in and straight back for vitals. The doctor was so professional and gave us the options to treat. The end result was very positive and they treated her with meds and hydration. Great team and definitely recommended for your animal family read more

I arrived with my year old cat, thinking she was pregnant and having issues... I wasn't allowed inside because my cat had a cold. So sat in my truck for 4 hours total...found out the cat was not pregnant, was very sick and had to have an emergency surgery. Was going to cost between $6000.00-$8000.00.... This was after I already paid over $800.00!!! I definitely didn't have that kind of money. I had to have my cat euthanized. Worst night ever...I wouldn't go there again if I could help it. Such hope dashed and a very sad drive home. I couldn't believe the price of this place...more like human hospital pricing... read more