I had a fabulous experience getting laser eye surgery! The staff was super friendly and helpful…read more Dr. Whitsett has the best personality and is super talented. Highly recommended!

Today I received from Dr. Woon (and Victoria) what I think is probably the most thorough eye exam…read moreI've ever had in my life. She was patient, she explained everything to me, she listened to every piece of information I gave her and folded it in. She explained to me about the occipital nerve and the stretches that I can do and also what kind of pillow I should use! So if her mother is reading this, I want to just say one thing, no she didn't save my life but she did reassure me that I wasn't losing my eyesight and that is plenty good . She's terrific. Thank you DrWoon.

I read highly positive reviews of this place on Yelp and Google and I would have to echo them. I am…read morealways nervous when establishing care in a new place because I am so accustomed to my previous providers but had no choice since I moved to Houston. The staff is attentive as soon as you walk in and explain each procedure in detail. Dr. Ngo is no exception. I've been going to an optometrist for over the last 20 years and have never had as comprehensive of an exam as I did with her. She was definitely knowledgeable but also super personable. Even as a new patient, I felt like I could trust her. She helped identify that I was quickly developing dry eyes and formulated a personalized care plan for me to remedy it. More importantly, she made sure I understood everything in detail and accommodated it to my lifestyle and schedule. As an aside, the layout of the office has the feel of a high-end boutique. It doesn't feel like you're in the waiting room of an optometrist's office. That may not be the deciding factor when choosing an optometrist but it goes to show the staff's attention to detail. Highly recommend this place to anyone seeking out an optometrist!

Staff is nice, but doctors take forever with appointments and are aggressive with upselling…read moreunnecessary products, and pushing follow up appointments.

Extremely poor service. Both receptionists are poor representation of this practice. My husband had…read morean appointment here, was told he had no coverage on contacts when in fact he did. They said it'd take 30 days for the trial pair to be ready, 30 days pass, no communication until I called and they said there was a delay. Next day they send a text to say contacts are ready. I called to confirm so I don't waste my time driving. When I arrive, only then do they say an appointment is necessary to pick up a trial pair?? Extremely rude customer service, continued to argue with me after I asked to speak with a doctor. Pure lack of education, lack of customer service. Will not return.

Allison and Ashley where awesome to work with, they got me set up with an appointment and took care…read moreof my exam fairly fast. I recommend this place and look forward to recommending people to this place

The staff were both friendly and accommodating and explained exactly what was happening which was…read moreimportant to me as this was the first time I needed glasses.

My prescription was wrong. After I ordered my pair of glasses and double-checked that the glasses…read morewere made with the prescription I was given. Also, the guy tries to give everyone there with insurance an invasive glaucoma test. DO NOT GO HERE. WASTED MONEY FOR THE APPOINTMENT AND THE EYEGLASSES!

We've been to Dr. Rana's office foutimes now, and every single visit we end up waiting at least an…read morehour. At our last appointment, my mom only needed her eye pressure checked. Her appointment was at 2:00, and the doctor didn't come in until 2:50. This is ridiculous. They seriously need to fix their timing and scheduling because it's extremely frustrating to have to wait EVERY single time.

Her services and staff are good but as a real estate professional, I often have last minute…read moreschedule changes that must be observed. Most recently I had to make a same-day cancellation and Evelyn (?) informed me that such a change, several hours later, would require a cancellation penalty. While I understand the doctor has to plan her outlay of daily time, it is mildly objectionable to me that her staff lacks equal consideration for patient schedules. I say the above in light of the fact that I've had to wait considerable times in the doctors office while she was running late with her waiting appointments.

Dr. Alfaro gives my wife and I the time and attention to get the best eye glass prescriptions…read more They have advanced technology to diagnose and map your eyes, and Dr. Alfaro uses a large screen to explain things. Of special note, Dr. Alfaro was the first to diagnose that my blurriness was caused by Fuch's Dystropy. My MD eye doctor had missed that over my prior two annual exams.

Came here for the first time for my annual checkup. I met with Dr. Tran who has a fantastic…read morechairside manner. Funny, sarcastic, pop culture references while giving an excellent, informative exam. For me, it was a great balance. The rest of the team were attentive, helpful and friendly. The office atmosphere is clean, organized and contemporary. Follow up service is equally useful and prompt. I've experienced little to no wait time anytime I come in. If you're looking for a new optometrist, new to the area or seeking a change give Dr. Tran and his team a try.

It's that time of the year for me to go get my eyes checked so I could get my contacts…read moreprescription. I decided to go to Prime Eye Center not only because I had personally met Dr. Castro from salsa dancing many years ago, but also because Dr. Castro had actually performed an eye exam for me before he had his own practice. Therefore, I felt like I would be a little more at ease during the examination. When I put in the address in my Waze GPS app, I didn't realize that I was going to be going to the Walmart located off of the Beltway and Westview (I already knew exactly where this Walmart was) and as I was following direction from Waze, it actually led me to some open field behind and across from Walmart. But common sense told me to check Walmart, and voila! I was right. I came in on a Saturday afternoon and didn't make an appointment. There was no other patient in there except for myself. And even though Dr. Castro had performed my eye exam before, as I stated above, this was while he was employed by another establishment and so I had to fill out the one-page patient questionnaire. It took me less than five minutes to complete it. After I turned in the questionnaire to the front desk lady, she led me toward the back so she could perform the initial check up. This took approximately another 10-minutes. After she was done, I was asked to wait outside while she went and told Dr. Castro that I was ready for him I was called into the exam room and while Dr. Castro performed the eye exam, he also made small talks about other things. Throughout the whole process, he was polite, friendly, and most important of all, he was able to answer any questions that I had for him. After the exam, I also told him about my wanting to do a lasik eye surgery within the next year or two and he informed me that he actually works with a lasik surgeon (he gave me a name but I can't remember it for the life of me) where Dr. Castro would do all the initial consult and aftercare while the surgeon will perform the surgery (of course there will be consultation with the actual surgeon as well - but I'm limited to so many words I can type on here). The whole exam took about 30 minutes and I walked out of there with a brand new pair of trial lenses, a prescription, and the confidence of knowing that Dr. Castro is probably going to be my go-to eye doctor in the future. If you live near this area, I highly recommend that you go see him for your eye exams! He's independent from Walmart so he's not going to try to pressure you to purchase your glasses or contacts from the store that's next door to him. He only cares about your eye health!! P.S. He doesn't accept American Express.

It has been a while since I've gotten my eyes checked. It was extremely easy to make my appt and…read morethey personally called to confirm the day before. The office staff was friendly and worked quickly and seamlessly to get my information. Dr. Castro was professional and addressed every single concern and question. I appreciate their friendliness and efficiency. This is how all businesses should run!

I have been a patient of these Doctors for decades. Without provocation, I'm letting my community…read moreknow if they are looking for an eye Dr, look no further. If you wear contact lenses... switch to FVS today. This is their specialty. Every year we revaluate my lens and discuss new products in the market. I have terrible vision, severe stigmatism and a flat eyeball. (I know ... TMI!!) the point is they use their expertise and knowledge to solve all those issues. Start 2019 with the best eye doctors in Houston. And, tell Mary Dodd I said hi!!

BEWARE! I have been a patient of Dr. Charrier's for 8 years and there has been a drastic decline…read morein patient care the last two years. At first it was that some of his students that would do my exams freeing up Dr. Charrier's time to see other patients. The office has had a number of staff changes and this last group leaves a lot to be desired. The person who performs the initial eye tests has never introduced herself and has long orange false fingernails. Ugh When I tried to check out the girls at the desk had no idea how to operate their new computer system.. At first one said they had no record of my insurance, even tho I have been a patient there for 8 years. When I asked for a paper receipt they had no clue how to print one. I am sorry to say I think Dr. Charrier has lost his compassion for his patients and is trying to increase his income. So sad. .