Dr Cohen took care of my mother for many years. Now he is taking care of my eye problems. Yes, the…read morewaiting time has increased but if you understood the dynamics of the office you would be more tolerant. There are more that just him seeing patients in the office which means all of them need the same special equipment which means some waiting. I'm sure your first thought is "buy more equipment". Sounds reasonable until you learn that each piece of equipment costs thousands of dollars. Now balance that with the small reimbursements your insurance pays for his time and expertise. I've learned if I want to be seen rather quickly schedule the first appointment in the morning and the first in the afternoon. There will still be competition for the use of the machines but the wait time will be shorter. Better yet bring a book and get caught up on some reading while you wait.

As someone who works in the service industry myself, I am very flexible and understanding. I…read moreexpect to wait at a little bit. But there are certain things I won't tolerate and one of those is disrespect. Joel Cohen is not friendly at all, as a matter of fact, he's downright rude. I brought my elderly parents to get their glaucoma checked. He didn't even shake their hands, didn't ask, "How are you?". My father held out his hand to offer a handshake....no response. Joel Cohen completely ignored him. Joel Cohen, I don't care how many acronyms you have behind your name, you need to treat people with respect. You're not the only doctor out there. As a matter of fact, we found someone better already.

Awesome!!!! Staff was great and very professional!!! The office atmosphere was so relaxing!!! Thank…read moreyou!!!

Great experience at Berkeley Eye Center. Staff is friendly…read moreand experienced and Dr llistens and addresses concerns completely. Lupita handles the insurance and financial issues professionally and efficiently .

It was that time again needing to get my annual exam and buy a new set of contacts, and was…read morereferred to Penn Eye Care by a good friend of mine. It was easy to make the appointment on their website and was treated with first-class care & service by Danielle during the exams and by Dr. Phan for the follow up and consultation. Superb service and above all, the team treated me with respect and kindness from start to finish. Yours and your family's vision is important and you deserve to get this level of service and care like I did - so do yourself a favor and make an appointment to come see this team, you'll be so glad and thankful you did. Tell them David sent you.

The space if clean and neat. The staff were friendly and…read moreinformative. They also did a great job of breaking down what was covered by my insurance. I didn't have to wait too long for my appt. I'd definitely recommend.

Been going for 18 yrs now. Excellent. Moved to Conroe and still go here. Best care.Best Doctorsread more

Went there today with great expectations to get very specific personalized service Dr Reno was in a…read morehurry didn't give me the advanced detail. She was missing the mark and appeared to want to get out of there quickly. I had multiple questions that I had asked the staff about I won't return. Bummer

I love that the guy who checked us in Mark (I think that's his name) was is very informative of the…read moreproducts, services and specials that you all have going on. The second guy who did the eye test was very patient and I love that he also did a color blind test as well! That's new and exciting! Dr. PHUONG-LOAN DONG, OD is amazing! She is patient with children and very kind. She explained things making me feel calm and sure about my child's visit. However the online portal is not so great I hope IT can take a look into getting that fixed! Thank you for serving us! I had an amazing experience!

GREAT service!!! Everyone was nice and sweet. Especially the guy who helped me with my glasses. He…read morewas very attentive and helping me to find what I wanted!!

Folks, I 100% recommend this location. My recent review on the TSO Copperfield' location was…read morenegative--bad experience. After that, I decided to call the Willowbrook TSO. The personnel at this location are knowledgeable about product, helpful and pleasant. Furthermore, the price for the same contacts was $20 less using the same vision benefits I used at Copperfield TSO. Anyhow, I am a happy vision patient. Thanks!

My family and I have been going here for years! Best staff and best prices. Love them!read more

have been going to dr. penn for more than 20 years usually do not buy glasses from his eye care…read morethey are overpriced.This time I ordered frames and lens from his eye care. after more than 2 weeks was told they do not have the frames I ordered.They did not have any other frames I wanted after one month of trying to get refund to insurance company so I can buy frames else where they have not refunded only want to give a store credit so you have to buy from them.BEWARE ONCE THEY GET YOUR MONEY THEY WILL NOT REFUND.i WILL BE FINDING ANOTHER EYE DOCTOR.CHECK REFUND POLICY BEFORE YOU BUY LESSON LLEARNED. i AM STUCK WITH USELESS LENS WHEN I GET NEW FRAMES.

I had a routine eye appt scheduled for 440 pm and thought it would be quick. Everyone was super…read morefriendly and that made up for the long wait. It was probably busy with people trying to use up their benefits for the end of the year. I didn't leave until 640pm. The eye exam was done by Dr. Contreras and I ordered my glasses through Chris. Although he seemed to be new, he handled my transaction very courteously. They have a large selection of glasses available and lots of special deals but I didn't get any, just one pair of glasses paid for by insurance (about 50%).

I have used them before and really like my glasses, I honestly feel as if the eye exam process is a…read morebit rushed but ok I guess. My Awesome Grandson just picked up 1 of 2 pair of glasses that he picked out and was very pleased. The guy who helped us this evening (11/05/2025) was great! Good interaction with my Grandson and made sure the fit and everything was correct. He also did a complimentary adjustment on my glasses which I appreciated.

I've been going here for years. The staff are all amazing. They are very kind and considerate…read more The doctors are all concerned about the health of your eyes. The front staff are on top of everything from what your insurance covers, how to get the most out of your insurance, and what your out of pocket will be. They are get with helping you pick the right pair of frames for your face, style, and personality. The best thing, they are honest about the frames and if you pick a pair that doesn't fit you right or does not look right they will gently let you know. Best place I have ever gone to and will not go anywhere else.