I'm sure most people who have lived in the Phoenix valley for some time are familiar with Cold Stone Creamery. They have many shops and most are ice-cream cutter locations. My wife was craving coffee ice cream with almonds and toffee so we stopped into the location in the Shoppes at Casa Paloma. It's tucked away so not easy to see from Ray Road. Upon entry, we received a friendly greeting and we ordered two custom like-it-sized cups. They have limited seating ... about 4 tables each with two chairs. We found the table with the least mess and enjoyed our treat. There was also one table outside but it was 100 degrees that day so I expect nobody wants a metal burn mark on their bottom and back. Overall, Cold Stone is a decent place to go. The ice cream is consistent but a tad pricy. If you have a larger family or party, you will not find enough seating together inside. read more

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Came in for a little sweet treat and just was like super sad that the cone was a little chewy instead of like crunchy. Also, the cone was like super small compared to a lot of of other cold stones and it tasted like a lot a lot of cinnamon . Customer service was good though the guys there look like they were having a good time together at least there's that. Nothing like a good bromance read more

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Pretty typical Cold Stone. The woman working was very sweet. She told me about the new flavors and gave me some samples. I got the like it size of coffee ice cream with brownie mixed in. There's a few tables inside to sit at. read more

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Nice little visit. Staff was accommodating. Good flavors and good portion sizes are small. I don't think cold stone is my favorite, but it is always fun to go inside. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

This cold stone near me is always nice and clean inside, the workers are always nice and helpful. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

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This one is located in shopping area on SW corner of Ray Rd and 56th St. We got a 9" cake. It was ready when we came to pick it up. But for $37 it is pretty small. This is not unusual for Cold Stone. Just a fact. read more

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First time at this location. I needed something cold and sweet and decided to give it a try. it's always interesting to see what limited edition flavors they carry. Right now they have brown sugar, caramel truffle, cake, batter, and a special marshmallow Minion flavor. I had decided to get the brown sugar and banana ice cream with fresh banana on top. It was really a good combination. I hope they keep the brown sugar as a regular option. The girl that assisted me was very nice and friendly. I was really surprised I was the only one in the store. I would definitely go back. read more

Cold Stone Creamery - Toppings Available 7-24 - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

While customer service could be improved, the cake looked great and tasted even better. The ease of ordering online was a bonus and it was ready on time. They seemed to be overwhelmed even though there weren't any customers when I went in. The floors were dirty and presentation wasn't inviting so perhaps they just had a big rush of people after lunch. All in all, cake met expectations and that's what mattered. read more

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Fresh ingredients. Priced as expected. Came on an extremely busy night and seen only one Cold-stone employee working, the line was going out the door. He was working as quickly and efficiently as possible all the while holding a very positive and uplifting attitude. Didn't get the girls name but I'm sure she was on break and probably cut it short to tend to the crowd and help out. They both worked so well as a team and displayed amazing customer service. Thank you TAYLOR for a great cold stone experience. As for my choice of ice cream, I got the Cheesecake Fantasy. Creamy cheesecake ice cream filled with crushed Graham crackers and frozen strawberries and blue berries. So darn good! My choice every time I go to cold Stone Creamery no matter what city or state I'm in. Clean store. Good marketing menu. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

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Had coupon for BOGO. What a great deal. The store was clean and parking was close. Both employees were friendly and quick.

Was in the area and in the mood for some delicious ice cream, I came to the right spot! I wasn't quite sure what I wanted, Riley suggested a couple of nice options and had me try the new flavors for fall. Everything tasted so yummy! I ended up with some delicious mixes that she came up with for me. Service and atmosphere was excellent, will definitely be back! read more

Cold Stone Creamery - Riley helped me and was so wonderful and friendly! - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

I don't often hit up ColdStone due to how pricey they are. They are like the Lexus of ice cream but you get what you pay for. It was the kids birthday though so we went after getting a slice of pizza. The girls working there were great, and the scoop they gave was super generous. read more

Cold Stone Creamery - Birthday ice cream - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

I paid $7 dollars for barely any ice cream! They are a rip off! I also bought a waffle cup with sprinkles and my ice cream didn't even fill a quarter of the bowl and it took ten minutes read more

Came here last night. Ice cream was good...although I'm not sure how people can leave low reviews for an ice cream place? Ice cream is ice cream. It's hard to mess up and my experience is that it taste delicious. For me, what made the experience is the girl who served us our ice cream. I think she said her name was Claudia. She was so kind and had no idea the kind of night my husband and I were having. Her kindness and gentle smile created light and comfort in what felt like a dark place in mine and my husband's life. I will add, that this is stark comparison to her colleague who was working with her. This location is so lucky to have Claudia and I hope she gets the recognition she deserves. read more

After today's visit we won't return. The young lady today was unpleasant and unprofessional. I asked to have a sample of the marshmallow with chocolate ice cream she handed me a small spoon to taste after handing it to me she then grabbed herself a spoon and proceeded to get herself a scoop and eat it in front of us. She didn't was her hands she didn't put gloves on she continued to complete our order. I was so disgusted I threw my ice cream away. This is so unprofessional and unsanitary. read more

It was a warm, slightly uncomfortable day with a high of 111 where my family found ourselves thinking "Hmm, you know what would make today great? Del Taco." before realizing that it was Taco Tuesday and therefore an atrocious line would await us! As any good citizen does, we pivoted once we learned more information and decided on ice cream of which we happened upon Cold Stone Creamery! As the door slowly came ajar by mine own hand, a cool Winter breeze could be felt -- just mild enough to not Marilyn Monroe my hair. It was wonderful anyways. But then in front of me stood some Minions Marshmallow Ice Cream advertisements! Despite the temptation, I chose to forego this creamy yellow goodness in favor of a Sweet Cream & Mint with White Chocolate Chip mixture. The persons behind the counter were very kind and helpful. The taste was refreshing -- possibly a bit too sweet, but alas this is my own fault for getting the Sweet Cream instead of the Moderate Cream. Regardless, it was a beautiful end of the night, now sitting at the table with a glass of 17-year aged Japanese Scotch and my daughter and her freshly earned Blue Cotton Candy Milk Mustache from the drippings and not desiring to wipe it off because it is hilarious. All in all, it was a good night. I would rate it 5/5, almost as good as Del Taco. read more

Would give this location zero stars if I could. We went in tonight and just wanted a simple sweet cream with some toppings, as probably some of the people in the line going out of the door did. After waiting in line for a good amount of time, we finally get up to our turn just to find out that they have no sweet cream. A lot of the containers were empty and not refilled. I work at a frozen yogurt shop and never have we ever left our desserts low like that or come up with an alternative. We also keep extras of everything, especially our most popular flavors. They told us they have none and asked what else we would like. I walked out because that was just absolutely ridiculous but my fiance stayed and got just basic vanilla because he feels awkward in situations like that. However, I don't. He ended up throwing it out after 2 bites. I am not trying to be a Karen but it was a legit cluster and after working in a dessert shop for 3+ years now, that was just absolutely ridiculous. Will not be returning to this location and going to more organized ones instead that actually have more than 5 flavors. read more

My husband and I came here during a rush and we left satisfied with the ice cream and service. The girls working were attentive and friendly. They went through the line quickly trying to get everyone's order. Considering it's hot, there's going to be much more foot traffic and they're bound to run out of things. So, just call ahead. Definitely will return for my next ice cream craving. Thank you for great ice cream and customer service! read more

The employees were not rude but no accommodating as well. They looked soooo tired and indifferent to what the customer is saying and requesting. I wanted to get ice cream to my twins do their birthday although they said they there is a discount they did not do it. They said I needed to open an account t, I did and then they said they can only do one birthday I said I have for twins what can I do ? Of course thy did not listens especially Chef Karen. At the end I said ok let us use my old account we used it and entered the system, then now she said they is no birthday alert on the account so she can't do a discount . She refused to do anything to remedy the situation and listen to customer's voice. She did not k so the rules .after we are done with treats my son could not eat it my wife wanted to change it or returns Chef Karen refused it too. I won't come to this loc ever again. Bye cold stone!!!! read more

Great experience! I was short on time and had some gift cards to spend so I called ahead. Online ordering was turned off but the young woman happily took my order. I let her know I was only a few minutes out and she assured me she would work to have it ready. And it was. Both treats were generous portions and had a good amount of yummy stuff mixed in. I'm sorry I don't have photos, but we each enjoyed our ice cream for 2 desserts. read more

This Cold Stone service is absolutely horrible. If you don't like doing your job maybe you should look for a new job. I'm pretty sure it's the same girl that people have complained about before. It's not the girl with short hair. Don't ask for anything extra because she'll just ignore you. I was about to ask for my receipt back so I can erase my tip. Skip this location unless you like horrible service. The Cold Stone of the Loop 202 and Alma School always has good service. read more

DO NOT TRUST THEM WITH IMPORTANT CELEBRATIONS. We ordered a cake for my daughters birthday and when we show up the employees are obviously confused on where the cake is. After a phone call to a manager and looking around, they hand us a cake that is not even close the original order! They tell us just the name is wrong but the cake is correct. Even though our cake was supposed to have a colored frosting. The employee takes off the name and gives us the cake and PROMISES the flavors inside are correct. They were nothing like we wanted! It was banana flavored and horrible! Ruined the whole party. We were not given a refund and barely got an apology the next day. read more

Never order a cake here. I had a special birthday cake that my daughter likes which I ordered on Tuesday for a Saturday pickup. Friday evening at 1013 and 1015 pm after I was asleep they called because no pecans for this cake. No offer to refund my money or add an ingredient I paid for and Saturday morning I wasn't sure I would even have a cake at all. No sincere apology no offer to make it right nothing. read more

Cake was good but y'all need to smile more. This one girl with brown hair and acne didn't even say a word to me or show the slightest bit of emotion, she looked like she was mad. like damn girl a fake smile or something wouldn't kill you. Customer service was bad and yall acted miserable doing your very easy minimum wage job. I work in customer service and that nasty attitude is disgusting. read more

This is a good one. Some of the franchises skimp on the amount of ice cream they give you and barely fill the bowl. For how expensive it is they need to fill the bowl. They did at this location. I didn't feel like o was getting ripped off. I felt they gave me my money worth. Besides that the franchises all seem the same. I love the ice. This is a good location. read more

The employee with the lip piercings is rude as hell. Great ice cream but I always seem to go there when they are working.

Great customer service. They were out of the pre made cupcakes so the staff offered to make a batch up wile we waited. They were busy and the store was clean despite 7 kids hopped up on ice cream running around. read more

So we checked in on yelp and got a automatic coupon!!! Thanks you coldstone and Yelp!! It was a hot day today so I've cream was needed !!! I got the strawberry blond in a waffle bowl. Taste like summer the husband got the cake batter batter. The two young men working the counter are super friendly !! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

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My family and I go to this location every Friday. I get the same order every week. Today, they told me that Reese cups take 30 minutes to thaw and they weren't strong enough to break them up. What in the what?!? Is that not your only job?? Go to any location BUT this one. read more

The employees here are always on point with being fast, and efficient! I've been here multiple times with my boyfriend and they've always been consistent with giving good costumer service. Tonight we came in about 30 minutes before closing and they got a last minute pop that they handled really well! Also the ice cream was amazing, per usual read more

Went in tonight with 35 mins left until closing, people dining in and customers still showing up after we paid. The person with the emo haircut/makeup was so rude. They practically threw the ice cream at us, we asked for lids- they gave us one and chucked it. She came off aggressive and upset, I understand everyone has shitty days especially working customer service jobs but damn, you don't treat people like that. The sad part is we still felt bad for them and tipped. Fuck me for wanting ice cream I guess lol read more

Picked up a gift card & sweet treats on the way home tonight. Wide assortment of ice cream flavors & mix ins give a hard decision when it comes to ordering but no matter what you order, it is delicious & very enjoyable. The crew here is very welcoming & personable. I know I will be back again! read more

I will never order a custom cake from this location. My daughter ordered a Mother's Day cake for me and it was poorly decorated without a care. Also, the cake was taken out of the freezer the same time I picked it up, and the staff scrap whatever was on the top off and wrote ( without planning) Happy Mother's Day. It was awful never again will we order from this location!! read more

When you know that it was good:tummy ache. Amazing service, they were so kind! Excellent ice cream. It was very clean and welcoming. Amazing decoration and the menu was so fun! I really recommend this Cold Stone read more

Probably not coming back. In case managers check this and want to cross it with the schedule, I arrived on Sunday October 25th at 2:30pm. I came in with my son and a friend of mine. I cannot remember the last time I was at cold stone, I actually suggested Baskin Robins but my friend wanted cold stone. I came in and did not receive a warm welcome. The young woman was polite and working with another customer. The young man with glasses at the counter was not super welcoming. I have a 7 year old who has not been to an ice cream shop in probably 6 months as we have been staying indoors. I asked the employee if my son was able to try a sample of strawberry. He said no we don't do samples. Here's the thing, I'm not upset at the answer. I was upset about how he delivered it. I was embarrassed and asked "have you never done free samples or is it because of covid?". One word response... "Covid." Uhh ok? My 7 year old got the strawberry anyway. I got their new Reeses Pieces PB ice cream cup. Which by the way, is hard, broke my plastic spoon and overall just not worth money. The woman was helping my friend. When I wash cashing out, the man automatically put both our transactions on my order. He didn't ask if it was all together and it shouldn't be my job to tell him it was separate. In fact, his order wasn't even done yet. $21.00 for a lousy pb cup, strawberry ice cream that my son was rudely unable to sample and my friends order. I don't want anything or to be contacted by management. Just simply writing the reason I will not return. Hopefully these problems won't cost you future business. read more

Delish. Enough said. Grab a flavor and go sit outside and people watch. Empty calories are always the funnest! read more

Cold Stone Creamery - Cookie Doughn't You Want Some - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

If you had read my one star review, please totally ignore. The review should have been for a Dunkin Donuts at the airport. Not sure how I got to Cold Stone Creamery. I feel HORRIBLE. The owner reached out to me to discuss and I am so glad he did. I removed the review and wanted to make sure everyone knew it was NOT for this business. Again, my apologies to everyone at the Cold Stone Creamery!! read more

Nastiest experience with Rick. I guess he is a hiring manager. From what he explained after asking can he help me when I walked through the door was that they don't open until 4 pm. I was treated less than a loyal customer or a birthday girl. Because when he did curtly ask "can so help you" I replied that it was my birthday idk how can you help me? He said he didn't hear me. Well now he can read my review to know what I said. Do better at hiring friendly employees cold stone on ray ! read more

Riley, Reagan & Leah were so sweet and made sure everyone was taken care of! We loved being helped by them and they made our night

The ultimate ice cream experience. I rarely go for ice cream since it's on the less healthy side of food or desert choices. I regard it as a slow heart attack item. Nevertheless, gotta go sometime. Meaning, when in particular company, icecream is a nice added feature presenting cool social benefits. I mean you can't not share a sample with your date or companion. Anyway, the cold stone gimmick of mashing and mixing the icecream on the cold stone slab adds to the entertainment of the moment. And the waffle layout in a dish makes for a total yum experience. Even if it adds to clogging of arteries and a quicker route to six feet under. read more