3 customers in line and 1 staff member. Staff member (young girl, 5'2", dark hair and glasses) waited on customers in front of me and completed order of two items. She wore plastic gloves and completed the order accepting cash with her gloves on and then returned cash change while still wearing her gloves. She then scratched her face and pushed up her eyeglasses with her gloves still on then picked up the metal ice cream implements with the same gloves on and asked me what I'd like. I politely asked her to wash her hands and change her gloves. "Could you please wash your hands and change your gloves?" She replied, "I didn't do anything. I don't need to." Again, politely I replied, "But you handled money and scratched your face." Her reply, "Yeah, but I didn't do anything." My reply, "You touched money and your face." Her reply, "I didn't do anything, but fine, I'll go wash my hands." She walked into the back and I decided that I didn't want to risk her understanding of safe food handling, so I turned to leave the store. Grand Island is Nebraska's hot spot for COVID-19 and has been in the nation's top percentage for the pandemic. No one in the store had on a mask. There were no instructions or social distancing signs or measures. Shame on you and your franchisee for not adequately equipping your young inexperienced staff. As our community wrestles with emotions, opinions and prejudices surrounding this unprecedented health crisis, responsible business leaders must rise to the occasion to vision forward and protect their staff and their patrons as intensely as they protect their pocket book. read more

Very disappointed in this Cold Stone. We waited for over 5 minutes when we were the only ones in the store. The area where they mix ice cream was so dirty and he placed ours right on top. My vanilla had chocolate cookies, strawberry sauce and whatever else it picked up from the board that it wasn't supposed to mixed in. It was so gross. The marshmallows were completely stale. Both of us also got cotton candy flavor and it was flavored with coffee. I don't know if it was made wrong or what, but the ice cream was ruined. We will not return to this location. read more