I ordered two shirts, didn't know what their sizing was so wanted to be sure before ordering again. They arrived and were too big, so I returned them. It ended up costing me $27.26 to return them! I had to pay the shipping to me and the shipping back to them, the shipping to me was free. I won't buy from them again. If you buy from them you'd better be sure it's the correct size and fabric, if you return it will cost you!! read more

The clothes came in a timely manner. The embroidery on the autumn denim shirt is of high quality. However I feel the price is way too high even though it fits true to size and looks great. The quality of the yellow patchwork blouse and shrug was very good too. read more

order placed September 30. Email that 3 items (out of 5) were shipped on October 2 and to expect them October 5 ( a Sunday, what?!) They arrived a few days later, but no update on the 2 other items. I emailed them twice and final got a response on October 15 that they were both on backorder. Why wasn't that forthcoming? I shouldn't have to ask, it's called customer service. 2 remaining items arrived November 8 and both will be returned. They came too late for me to use them as they were a present for a friend. This is the second time that items I've ordered have been backordered with no notification. I'm done. Coldwater Creek will get no more of my money. read more

On a positive note, the quality of their clothing is great. Shipping and customer service, on the other hand, is not good . I placed 2 different orders around Sept 18. Both had multiple items that ended up being back ordered. I was not given an estimate as to when I could expect the back ordered items. I sent an email to their customer service dept. asking what the status of my back orders was. I did not get a response. So weeks later, I called customer service. I was told that 2 of the items should ship around November 7, but the other item was not expected until January 30! What is also incredible is the fact that each of my items that are on back order are still listed for sale in their newest catalog that I just received. read more

My wife is the one frustrated with Coldwater Creek. She's ordered from them for years. Before the bankruptcy and since their return. She usually orders only sale items so hasn't had some of the problems others have expressed until today. She was interested in a red sweater for Christmas but when she went to order she saw the small print indicating it wouldn't be shipped until 2/01. What's the point of showing something in the catalog where more Christmas items are being sold and you can't get it until February! She obviously didn't order it. She now can understand the ratings. If you do order from them make sure you see the small print on the order page. read more

Spotted an ad for a fleece jacket so went to Coldwater Creek to order. As a 1st time shopper, site provided 1. discount/promo code and 2. a password. Discount was NOT applied to purchase & password that CC assigned was not valid. Could not get into their system to change/update PW. NO delivery date to be found. And, yes, like other unsuspecting buyers, CC intends to automatically "renew" my membership for $16+/-. Very, very sneaky. Tried to call (10/9) but their system is down. This company's business practices are so poor and devious that even IF I'm lucky enough to ever receive my order, I will never put myself through such an UNPLEASANT shopping experience again. I had to select a star-so I gave them 1. Too bad b/c their collection is nice... read more

Honest review here. Yes, I was concerned about how long it took for my items to arrive. Yes, I was concerned about the negative reviews. But... These are the best fitting clothes I have ever purchased. After years of receiving clothing that was too big, small, loose, I finally found a retailer that tailors my size perfectly, I mean just like they are tailored for me. So, if you are willing to be patient with their shipping process, and like cute, quality, clothes that fit, the wait will be worth it. read more

Coldwater Creek online scammed my wife by slipping an unwanted "rewards program" signup into her checkout that deceptively hid the fact it would initiate a monthly charge of over $18. She had no idea. That was 7 months ago and I just discovered it. So we're out over $120. Had to cancel the credit card. NEVER NEVER EVER buy anything from Coldwater Creek online. Was a decent store when brick and mortar. Now it's completely dishonest and should be avoided at all costs. This practice should be illegal. read more

First, I ordered a necklace for my sister for her birthday. She got it a week late (after I spent $23 extra to get it there in time). Second, you did NOT send her the necklace I chose for her, which is now listed as Out of Stock, and substituted a necklace that I wouldn't have bought her. But your email to me saying the order had been delivered CLEARLY showed the necklace I ordered. Blatant fraud. Third, the navy blue tank I also ordered did not get shipped to her - no idea where it is or if she will ever get it. No news from you. You should be ashamed of yourselves. I want my money back. And an apology. read more

Buyer beware. I recently placed an order for several items. It took almost 60 days to receive all of them. One item was not at all what I expected. Returns are a rip-off. I paid (with taxes) $106.70 for one item. The return process charges fees and shipping. My total refund is only $74.74. So a big $32 mistake. I used to love this store. I will NOT be shopping with them again! Unless you know exactly what you are buying and the correct size, don't shop there. read more

This is regarding their online ordering and the hidden fees for joining their rewards program. After four months, I was charged nearly $70 to be in their rewards program. I did one order back in July and the clothes were too big. I returned everything for a refund. Also, they charge you right away for your order and then you need to watch because they will have a pending charge looking like they are charging again. After contacting them, they explained that this is how their system works and the pending charge will go away. It was in my account for two months as I waited 6 weeks for one of the items. The hidden charges is another reason to be done with them. I can see why the company's reviews are overall bad. read more

I requested to cancel an order within minutes of placing it, via an email message. I wanted to cancel the order because I found out that if I return an item they won't refund the tax I paid for it. They responded 4 days later informing me that my order is already processed for shipment and that I cannot cancel it!!! It is not actually shipped yet but they won't cancel it. Horrible company!! read more

Horrible horrible place to shop. 17 dollars for shipping TO me and then 9.99 for shipping and 17.99 for Misc fees- really? 50 bucks it costs me in shipping and fees to get some crappy items and send them back. I will NEVER shop with these scam artists again. I hope they go out of business. read more

I ordered a blouse on September 8th. It is November 13 and still has not arrived. I called to ask them to expedite shipping in light of the delay. They refused. What they do is take orders for items they do not even have nor expect to have in stock for months. Buyers beware! read more

BE PREPARED FOR A LONG WAIT AND MUCH FRUSTRATION! Coldwater Creek's low rating is certainly justified! I ordered 3 items 6 weeks ago. Received email notification that my order would arrive on a date that came & went -- and actually arrived 9 days after date specified. And only 1 of the 3 items arrived. Though of course credit card was charged in a timely manner, and for all items. I called company and of course, as always, rep stated items are on "back order." And to expect a wait of 2 additional weeks for remainder of my order. If order arrives when rep stated, the date will be over 2 months from order date. I can't understand how ALL merchandise is ALWAYS on back order. I asked rep if merdhanise comes to customer directly from manufacturer outside the USA, bypassing any time in a Coldwater Creek facility. Thought that might explain constant delays. Was given a standard response of "items will be coming to you ..." blah blah. Another non-answer . So who knows where items come from or why the delays. Maybe manufacturing and/or shipment is from another planet in another universe. Thus the wait. I give up on this poorly run company. read more

Shipping is incredibly slow. Returns are EXPENSIVE. Do not recommend mail ordering from this company.

Used to shop at the Coldwater Creek store for years. Then they closed all the stores for just online purchases. They have some nice clothes, but their shipping times and customer service are terrible. Had to wait a month for items bought for Christmas and one item they sent a dress instead of a top. Of course the top I wanted was sold out when I got the dress and customer service was useless and very difficult to understand, as English was not their primary language. Obviously an offshore call center. Have an order pending now, over a month in wait. Again customer service is useless and difficult to understand. This will be the last order I will make to Coldwater Creek, as I think I am dealing with Temu now instead of Coldwater Creek. Shame they have dropped so low... read more

I'm posting this before I even receive my order. I didn't look for reviews, as I've always heard they were a good store; my mistake. I ordered almost 2 months ago, something that was actively advertised on social media and their website. I haven't received my item yet. When I ordered, there were several items I liked, but they were expensive, so I waited. I joined the "rewards" program, only to notice seconds after clicking that I had to pay for rewards. It took several days to access the account and I did unsubscribe, but really... PAYING $18 for rewards???? I really hope my purchase arrives, and I hope it's quality, but based on this experience, this is my first and LAST purchase from Coldwater Creek. read more

Worst customer service of all time. They need to consult with competitors on how to deal with different issues, no one can help and there's, "nothing we can do." read more

I bought a sweater on October 1st I check the status by calling their phone since they didn't send anything for 20 days the representative told me that the sweater is back order and I will be receiving it until February. I told the representative to cancel my order what kind of company is this who buys something to have after 4 or 5 months ridiculous I would never buy anything from them read more

First of all I do all my clothes shopping online across various companies. I know each vendor's sizing and my fits. I like Coldwater Creek sizing because I prefer the little more ease I get when I order my regular size. I'm tall with long arms and I've never been shorted in the sleeves like I have with other women's' brands. The clothes are comfortable and have nice styling details. I always get compliments because the clothes look effortless and classily distinctive, yet individualistic. They carry tonal colors in better fabrics. And now the downside: Their delivery service is the absolutely the very worst. An expensive blouse that I had been mulling over since I saw it in Nov '24, I ordered from the catalog in Jan. It didn't show up until the end of March. They seem to be selling clothes they do not have yet. So I had a phone discussion with a customer service rep to check the availability of clothing I wanted to order for my end of Mar trip and that order, because it was already in stock, showed up on time. So I thought the trick to getting a timely order was to order from what was already in their warehouse. Which is why I only shop their sale pages now. That stuff is already on the shelf it seems. The new stuff that seduces you in the catalog and online, once it gets there, it seems to go on sale in only a couple of weeks. The trick is to call customer service for your item's availability before you count on it for an event. Also, CWC does not email you about whether they have shipped. You have to go to your account page. I ordered 4 sale items 3 days ago and there's been no notifications yet. My account page says they shipped. Really? They used to be better. If they keep stiffing their customers though, they'll fold. I'll be sorry but it seems the only ones in CWC who knows what they're doing are the buyers selecting the styles, colors and fabrics. The business runners are lame as ****. read more

I am a faithful customer from before their bankruptcy, and I was very satisfied with both their service and the quality of their clothes until just before they declared bankruptcy. at that time I had placed and paid for some orders that never arrived and was finally notified that they would never would've arrive because they were bankrupt. I was glad when they reopened online and my first few orders were handled satisfactorily. But then recently I realized that I was being charged around 16 or $17 a month for being a member of their loyalty club that I never knew I joined. I canceled that after much hassle and numerous phone calls. Then about a month ago I placed an order for some summer pants in preparation for a trip that I was planning. I requested and paid for overnight shipping. The order was only partially filled, and then it was a week later and it was not sent via overnight shipping. The missing item have yet to be filled or even any notification as to when I could expect them. I just sent them a notice complaining of the above situation, and ask for a refund as well as an explanation or apology to justify why I should do business with them again or recommend it to my friends or associates. My inclination is that I should not do business with them again. It would be one thing if they were incompetent/under staff/overwhelmed, but the lack of responsiveness and the tricky way in which they try to sign you up for their loyalty club smacks of dishonest and unethical business practices. They do not deserve to stay in business with the current owners. I still like their clothes... I can only hope that someone with some integrity and business acumen will take over the business. read more

There is no exchange policy. CC makes you return the items and pay for the return shipping. Then you have to reorder the items in the new size. The "reorder" will ship for free. That means the customer pays for shipping twice! What a terrible policy. I will never order from CC again. read more

Communication is horrible! I ordered 3 items, beautiful leather riding boots, a turtleneck and a cute fleece jacket back at the end of August. Got the confirmation with my order number. Never received an email confirmation, waited and waited. Tried to log in and track my order it said no order found. Has to call customer service who informed me everything I ordered was on back order. Here it is Oct 2 and I'm still waiting for the jacket. The quality of the items I have received is very good, prices are higher than I'd like but the quality makes up for that HOWEVER the lack of good customer service and communication will cause me to NEVER order from them again! Not to mention that they charged me for the jacket over a week ago and I found the USPS number but they are still waiting for the item to arrive at USPS! Buyer beware!! read more

I placed an order online on March 9. checking my order, it said not fullfilled day after day. I called customer service (useless) and tried to clarify what 'fulfillment' meant did not get a clear answer. Then yesterday I received an email from customer service apologizing, telling me the item was back ordered and estimated shipping date was mid August! I called customer service today and asked for my order to be cancelled. round the mulberry bush we went with totally confusing information. She said she couldn't cancel the order. Eventually I was told it was being processed in the warehouse. I asked what processing means but did not get clear answer. So, I am now waiting for email to say it was shipped...and then wait 4-8 days to receive. If I don't have by day 8, I can call customer service again. This company is pathetic. don't buy from them. read more

I made a single, first-time purchase from Coldwater Creek in November 2024. Without my realizing, that transaction led to my being enrolled in a "rewards program" that I have been charged $16.99/month for since December 2024. Upset, I called my credit card company first, and they advised me to contact the merchant since I was trying to dispute more than six months of charges. When I called Coldwater customer service, the representative agreed to cancel my "membership" as well as to refund me for six months of charges. (She said that she could not refund me for the December and January charges.) On the advice of my credit card company, I would not end the call until I received two emails: one that confirmed cancellation of membership and the second confirming that I would be refunded six months of membership. (I had to press for the second email and also for a specified refund amount. Unfortunately, I couldn't get the rep to indicate the amount in the email, however.) In my experience, Coldwater is quite sneaky and not to be trusted. I'm an experienced online shopper and would never ever knowingly sign up for a "rewards program" that charged me $16.99/month. read more

Had 3 separate orders in early August. On a phone call, I was told they will not ship until October and some in December. They said they would not charge my card until they ship the items, yet THAT SAME DAY there were charges to my PayPal account from them. read more

I ordered pants and they sent a shirt.I was willing to try again for the pants and they were sold out. Now I have to return the shirt.

Terrible experience. Have never written a review for any company before but felt I must this time. Shipping very delayed, never received one item, received wrong items per their mistake (twice), service confused the replacement order, charged $9.95 to return wrong items sent by them, customer service not good. Will never order again. Beware. read more

Coldwater Creek continuously lets me down with the long wait to receive my orders, backordered clothing that is not posted at the time of order and the overall customer service experience. It should not take a month to receive orders that are supposedLy in stock or refuse to cancel an order that is on back order and has not shipped! As lovely as the clothes are, I will never place another order with Coldwater Creek because they don't care enough to provide overall quality experiences for their customers. read more

I ordered two items. One took three weeks to arrive. Only when I followed up with them after more than a month did they tell me they were out of stock on the second item and wouldn't be getting any more in. I believe they would have left me hanging longer if I hadn't followed up. I like their clothes, but they are expensive enough that the customer service should be much better. read more

I will never buy online from Coldwater Creek again. One of the items is a summer top that I ordered 2 months ago and has never been shipped. I called and cancelled yesterday and today I have a charge on my accounts. I was also enrolled in a rewards program that I didn't sign up and was promised a refund. We'll see if that comes. How disappointing from what I thought, was a reputable company. read more

I can't even imagine why they charge sales tax on a returned item! Plus, they add on a couple bucks for "adjustments." This in addition to the flat $9.95 return fee. So, to return an item that cost $90, I'm getting a refund of $70. I won't be shopping there again. The clothing is expensive in the first place. read more

I ordered a shirt for a special occasion in October. The order has stalled and when I called today to inquire about where the order is, I was told it was on back order! it NEVER said the item was not available when I ordered it. now all the sudden it's back ordered until the end of September! I paid a lot for this shirt and need it by October 12. I was told it would be here before then. They should have at LEAST offered to have it sent express but did not! I was told it was standard shipping only. I am very angry and disappointed! I will NEVER order another thing from them!!! read more

was a frequent shopper of both the stores and catalog and was sorry when they went bankrupt so I was excited to see a return of the clothes I used to love. However, if this company continues the current order and return process, it will be again be going bankrupt. 1) The clothes are expensive, and while what I received was of good quality, I'm not sure a linen top is worth $90. Plus $15 for shipping is a bit high, especially since returns are $9.95, so it can be $25 to try a blouse. 2) Exchanges are difficult as the customer service reps never seem to understand what I'm requesting (and other questions aren't always answered correctly--I suspect an overseas call center). I had two items to return and one to exchange and I had to put them in two separate packages and thus was charged $9.95 for each package. While the shipping is free to receive an exhcanged item, charging me $9.95 to return was too high. 3) Returns are sketchy and it's difficult to determine if I'm getting the correct refund as there is no accounting for fees and refund amount in the emailed confirmation of the refund approval. I'm still not sure I received the correct refund I was due for a blouse. 4) More on returns: I returned a tunic shirt and never received a refund approval even though the tracking number showed it had been delivered. I called after two weeks and the rep then said, "Yes, it was received." And all of a sudden I received an emailed refund approval! That was on June 17 and I still haven't received the refund on my credit card. [Update: I called & the refund was on my credit card but it was in split into two credits, which was confusing.] Bottom line: While I have loved some of their clothes, no matter how enticing a product appears I will no longer be doing business with CC and will stick to ordering clothes from JJill and other online catalogs that do a better job in customer service and returns. read more

I am hugely disappointed with my recent purchase from coldwater creek. I cannot write a review on the actual product as I continue to get the run around with when my dress will be delivered. 3 phone calls, 2 emails to customer service and they claim that can not cancel my order. read more

I was signed up for a 'rewards program' without my knowledge that charged me $16.99 each month. I requested a full refund as I was being charged for services that I never used. Don't buy from Coldwater Creek. Check your credit card bills every month for charges. Report them to the Better Business Bureau. Let's end this devious practice. read more

One star is too much for this company!!! Their customer service is in the shitter! On the phone it is hard to understand most people that answer and they are telling people things that are incorrect. The $10 processing fee is a big joke and a way to charge the consumer more without any service provided!! I will NEVER order from this company again! I wish i would have seen reviews on here before I did!!! Ordering online is good until it isn't ! Run don't walk away from this disorganized, scamming company. read more

I'd give zero stars if possible. Very scammy company and business practices. For example, I paid extra for one day delivery - expecting my delivery the following day, I was told that I'd placed the order 'after the cutoff time' and the order would be delivered the next day. They certainly don't make that clear when you're paying the extra $30 for next day delivery. read more

"Happyreturns" my behind!! I had purchased a $99.95 item from the CWC website. It was supposed to be a gift which did not meet the recipient's expectations. It doesn't make me happy, but I sorta understand the $9.95 fee to return the item. But to charge me an ADDITIONAL $19.99 (= 20%!!) in taxes/fees is outrageous. With that they have not only lost me as a customer, but I'll also make sure to share this information with my sizable social network, so that my contacts think 2x before ordering any of their Christmas gifts from them. Update: When I started the return yesterday, my refund showed some amount over $70. I dropped the merchandise off today and just saw that the refund I received shows $69.41. I cannot find any record of the amount I saw yesterday and obviously the amount of the difference is not the issue here rather than there *is a difference, as it just shows how incredibly petty they are. Good riddance to this bunch of scammers. read more