Not accepting new clients. This is the second time I called asking for an appointment and was told…read morethey were not taking new clients. It should say that on their website so I wouldn't waste my time.

Advertised as an emergency medical center. After driving 30 minutes to their location, we were…read moredenied service because we were not established customers. We just moved here 1 week ago and had no vet, They sent us to the east side of Saginaw for another 30 minute drive,. They did have the capability, just denied us. If you have an emergency it would be best not to waste your time.

This veterinary clinic does not care about your animal. Do not take your animal here. They only…read morecare about their own time and their own money! My cat needed pain medication. They said they would provide it if we got there within 20 minutes. But they called 14 minutes before they closed. We raced there telling them we were on our way. But they were more concerned about making sure that we were there by 5 o'clock and not 5:02. We literally got there at 5:02 and they were gone. No phone call. No consideration for my cat. Nothing Do not go to this vet if you actually care for your animal. They used to be good but the staff only care about themselves

I moved to MI from CO four years ago with my dog and best friend of 13 years Chico. He was old and…read morehad some health issues. The ladies and gentleman at bay Animal Hospital treated us like family like we had been going there forever. Such personal and kind care was amazing! I had no idea a veterinarian experience could be so warm and welcoming. They treated us like family all the way to unfortunately the end of my dog Chico's life at 17 and a half years old. They were so compassionate and honest throughout the last years of Chico's life. I'm sure he lived longer because of the amazing care and personal treatment given to us. They help with his passing and gave me very heartfelt condolences when he passed away. I am so thankful for the way they treated both Chico and I! I will take every pet I am ever blessed to have to Bay Animal Hospital for the rest of my life as long as I live here. They left an impression on me I will never forget. I recommend Bay Animal Hospital to everyone! They will treat your pet and you like family and give the best honest care you could ever wish to find. Sincerely Thomas Hollis

I've been dealing with my little dog and his allergies trying to see what works best for him. They…read moretook their time and explained things to me after changing his dog food and giving him an allergy pill., his skin condition is clearing up!! Finally a veterinarian that takes their time and explains everything to you And the care they give the dogs is awesome. You can truly tell they care about animals.

Horrible attitude. My little dog has extreme heart condition she had a very bad medical emergency…read moreand Saginaw great lakes vet couldn't treat her told us somehow get a hold of our vets office. We reached out to a few staff needing to know how to contact Stacey Larsen the vet they did not reply finally one did and sent her a message. She never contacted us about it. Monday morning her staff member contacted us complaining about us trying to reach the vet and then send us a letter saying we were Fired as clients really. You work for us treating our animals not the other way around. And then to get her pills till we see another vet she put them in her mailbox at her office and told us not to come in and wanted her money immediately. I don't recommend this place so unprofessional dealing with sick animals and their clients

Taking a cat to the vet is never a good time, but the staff here does their best to make the visit…read moreas painless as possible. After I sign in, the receptionists take me out of the waiting area as soon as an exam room is available. You may have to wait a little bit longer but I would much rather pass the time alone in the room with my cat rather than have her carrier be sniffed by dogs. Dr. Brinker and the techs have great bedside manner and really listen to my concerns. I feel confident in the suggestions that she makes for the plan of care and when I had to leave my cat overnight I wasn't worried. That is another service they offer; if you cannot bring your pet at the scheduled appointment time then you can drop them off before you head to work and come pick them up before their office closes. It is not the cheapest vet in the area but the pricing is still reasonable and you really get what you pay for. I've only started coming here 2 months ago but I will happily return as a loyal customer.

My Chihuahua was attacked by another dog so i rushed her to mid michigan Vet. The did not clean,…read moresanitize or shave my dog. They sent her home dirty and bloody. A week later while i was cleaning her i noticed several other bite wounds oozing. If they had cleaned her properly they may have found them and stitched them. Lolo died in my arms after we took her to another emergency vet hospital to be put down after yelping in pain and screaming in pain. DO NOT TAKE YOUR FUR BABIES HERE

I called today to get an appointment for my puppies and they are so kind. Great to hear a friendly…read morevoice.

Love love love this Vet Clinic. They really care about the animals. The prices are very reasonable…read moreas well. Dr. Kline and his staff are always very welcoming and seem genuinely happy to see their customers and clients. We recently had to put one of our beloved dogs to sleep and there is no better facility than Erwin's Vet Clinic to help with this transition. Dr. Joe and Barb are so compassionate and caring. As painful as losing a pet is, it was so much better being at a facility that genuinely feels your pain. The passing of my sweet Daisy was as peaceful as possible and I am so thankful for that. Highly recommended for all your animals.

We brought our cat in for an infection and the vet misdiagnosed our 7 year old cat with diabetes…read morefrom a urinalysis, told us it would be $2,000 to regulate his blood sugar & $400 a week for insulin (it's not even that expensive for a human!) & we should just put him to sleep. He wouldn't give us the option of a second test to be sure even though he showed no other secondary symptoms - the only option was to put him down. We took the cat to a different vet that did a blood test and found that he had a UTI and NO diabetes. If we would have listened to Dr. Kline's advice, our cat would be dead right now for no reason whatsoever.

I have taken my pets to Dr.Grappin for many years. She is kind, dedicated, knowledgeable and…read morecompassionate.

7 years ago, I adopted a stray kitten and brought her in for vaccinations and spay. I had no idea…read morewhat you're supposed to do with a cat. After the first visit, I was surprised at how low the cost was; about 50% less than anticipated. Also a little surprised that my follow-up visit was not for the spay. How many visits was this going to take? At my follow-up, I got asked (again) if the kitten was an indoor cat, an indoor/outdoor, or an outdoor. Little did I know, she invented an extra category to make it easier for me to admit my cat dwells in the dangerous outdoors. But I said mostly indoor, maybe indoor/outdoor because I'm still letting her go outside for a few minutes once and awhile (never anymore). I clearly remember saying, "Definitely not outdoor." She then recommends a Feline Leukemia test. Not the vaccine. The test. I asked why. To see if she has is positive; if not, then we vaccinate. I ask if it's curable. She says it is not. I refuse the test because it makes no sense to know if she will die, but indicate they can go ahead and vaccinate her. She says it will save me money to test her first, since the vaccine is required every year. Little did I know the vaccine is completely unnecessary for "mostly" indoor cats, confers lifelong immunity, and adult cats have a natural immunity to the disease. Little did I know, almost no one with even an outdoor-only cat should be vaccinating their cat yearly for leukemia and that it was purely a money grab. So I very skeptically consent to the "expert" recommendation; but clearly, I did not give informed consent and my initial refusal was swatted away with misinformation. I was also billed for an unnecessary lab test that was free as part of my initial exam; that even knowing nothing about medical care, I would have declined as excessive to repeat on the follow-up. I get the bill at end, which is about triple what I had anticipated. When I eventually bring in my kitten for her spay, the vet wants to know if I'd also like to declaw. It will save me money to do it now, since I won't have to pay for the other surgery costs twice. Little did I know, declawing is banned in Europe for being inhumane, and most vets in the United States would never suggest such a procedure completely out of the blue because of its controversial status. I declined. The bill was about 20% higher than anticipated. I brought in my cat for its final visit to get the leukemia shot. I was highly skeptical at this point, mostly because of the billing. I called ahead of time to find out the billing details. I suspect I might be hit with an examination fee, and some other hidden nonsense. I was prepared to fight and refuse to pay anything I was not expressly told about. My bill was exactly as anticipated. By this point, I knew something wasn't right. The billing was out of whack with expectations, and I was constantly being pressured to super-size my medical procedures. So, I started reading. The next thing I had done was at a different vet. And now I don't trust the medical opinion of any vets, which probably isn't fair to most vets, but is the case nonetheless. I now have to be a damned vet and then pay someone with a state license to carry out my own medical judgments, just to prevent being conned. Shouldn't I be the one with the license, if that's the case? As far as I'm concerned, Dr. Grappin still owes me the cost of a two lab tests and vaccine. I've never formally complained because this scenario is probably not that unusual, but maybe one day I will. 7 years later, I'm still angry. My relatives have been going to that same location, previously owned by someone else, for at least 25 years. I've been pretty adamant that they switch. By law, cats don't require any vaccinations in Michigan. Vet offices should not be high-pressure sales offices to push unnecessary vaccines and lab tests.

We had a very painful appointment and they were so amazin! hearing your dog has cancer. so…read moreblessed to have found this place.

The vets and staff at this facility have an A-PLUS rating in my book! They are caring,…read moreknowledgeable, and treat our cats with the love and respect they deserve. I highly recommend this vet office!