Taking a cat to the vet is never a good time, but the staff here does their best to make the visit…read moreas painless as possible. After I sign in, the receptionists take me out of the waiting area as soon as an exam room is available. You may have to wait a little bit longer but I would much rather pass the time alone in the room with my cat rather than have her carrier be sniffed by dogs. Dr. Brinker and the techs have great bedside manner and really listen to my concerns. I feel confident in the suggestions that she makes for the plan of care and when I had to leave my cat overnight I wasn't worried. That is another service they offer; if you cannot bring your pet at the scheduled appointment time then you can drop them off before you head to work and come pick them up before their office closes. It is not the cheapest vet in the area but the pricing is still reasonable and you really get what you pay for. I've only started coming here 2 months ago but I will happily return as a loyal customer.

My Chihuahua was attacked by another dog so i rushed her to mid michigan Vet. The did not clean,…read moresanitize or shave my dog. They sent her home dirty and bloody. A week later while i was cleaning her i noticed several other bite wounds oozing. If they had cleaned her properly they may have found them and stitched them. Lolo died in my arms after we took her to another emergency vet hospital to be put down after yelping in pain and screaming in pain. DO NOT TAKE YOUR FUR BABIES HERE

We needed assistance for a very serious situation yesterday. We tried a few other vets but they…read morewouldn't help because we weren't their client. Riverside helped us do the hardest thing we've ever done and they did it with class and a great deal of empathy. Thank you Dr Coe and staff! Carla and Jim Hickie

Very friendly and helpful staff that will always take the best care of you and your pet!read more

My friend and I recently adopted a cat and we are new to the Saginaw area so we decided to go to…read moreBanfield for a checkup and any vaccines she needed. They informed us of their annual plans and although we decided against a plan, we were not pressured or guilted into any type of plan. We got the first visit free from a coupon sent through email. She got two vaccines and it was very reasonably priced. We were in and out in 15 minutes and the staff is extremely friendly and nice! We will 100% be going back!

Please listen to the other negative reviews and avoid this company like the plague. I wish I would…read morehave. They do not care about you or your animals and will frequently provide awful service and try to get as much money from you as possible.

I had to put my dog down this morning, and I cannot say enough about how wonderful the staff were…read moreto us today. They were incredibly empathetic and SO kind to us and my dog. Our tech brought my girl some treats, she explained the process that she was going through when we were hesitant about whether it was actually time or not, and they walked us through the whole thing with patience and kindness. As devastating of a situation we were in, they made us feel safe and comfortable. All I can say is thank you

I called this hospital needing immediate medical attention and supportive care for my cat with FIP…read moreon Tuesday night. I had called 5 other hospitals prior to calling here. We had been recommended to call Great Lakes Pet Emergencies. So that's what we did. As I was explaining the situation to the woman on the phone, she cut me off and said "well we're still seeing patients from 5:00 pm. we wouldn't have time to treat him". I said "okay I understand, do you have any recommendations for any other hospitals that I could call, because you are the 6th hospital we've tried." She stated "well honestly that just the reality of emergency medicine this close to a holiday so I can't help you" I work in a vet hospital myself. I understand having bad days where you're backed up like no other and everyone is upset with you. I'm not upset they couldn't see us. It was late and they had more than enough going on. However, the lack of empathy and professionalism that was used on this phone call was astounding to me, especially given that I had just explained to her that my cat was actively dying in my arms. I could never imagine addressing a crying pet parent with such a lack of compassion, even on the busiest of days. I certainly hope that they treat the patients who actually do receive care at their hospital with a gentler hand.

What I really like about this practice is that they respect where you are coming from and give…read moreoptions for treatments.

After 30 some years of going to Gratiot Animal Hospital with several furry family members, I feel…read morewell qualified to write this review. Over the years, we've seen all the vets in this practice and have never felt anything but gratitude for their compassion, kindness, and professionalism. I have the highest respect for all of the vets and staff, and specifically, Dr. Mayer who cared for our sweet pal and went above and beyond with information, support, and phone calls. We are grateful.

I love this this establishment. Everyone there is kind and helpful. I have always been greeted with…read morekindness. Dr. Zuker has always listened to my concerns and she has always talked me through what the plan of care should be and answers all my questions and concerns. The staff have always treated my pets with ease and gentleness. My dogs are never anxious when we go there in fact they love the attention they get from everyone. Top notch. Wouldn't trade them for the world.

My 13 yr old dog had a surgery to remove tumors on abdomen and under her tail. They did not remove…read morethe tumor under her tail. They wanted me to come back and do another surgery on my old dog and do dental work that i didnt want and can't afford. So I declined that. Then today i wanted to bring her in for labored breathing and they dont even bother to call people back. So i call them and ask for an appointment since they have no time today and they have the nerve to tell me it will be weeks before she can be seen. That's unacceptable, they are only after big money from surgery and wont see your pet for other issues. They're probably mad i wouldnt do another surgery so now theyre letting my dog suffer. We wont be back!!!!!

This office is a joke. Rude, snarky & catty front desk receptionists. Medicine dispensing was…read moresupposed to be for 10 days, wasn't even 2 days worth. Had to drive back the next day (34 miles & on a Friday-so good on me for catching it) & was still only given 7 days supply at that time. How about you pay me the extra $20 in gas and for my wasted time?

Animal Alley is very professional and the staff are very helpful. I took my cat here and at the…read morefirst visit they noticed things his previous vet had not. They gave him as long of a life as they could. They even accommodated him by allowing him to pass outside in the sunshine.

This veterinary clinic does not care about your animal. Do not take your animal here. They only…read morecare about their own time and their own money! My cat needed pain medication. They said they would provide it if we got there within 20 minutes. But they called 14 minutes before they closed. We raced there telling them we were on our way. But they were more concerned about making sure that we were there by 5 o'clock and not 5:02. We literally got there at 5:02 and they were gone. No phone call. No consideration for my cat. Nothing Do not go to this vet if you actually care for your animal. They used to be good but the staff only care about themselves

I moved to MI from CO four years ago with my dog and best friend of 13 years Chico. He was old and…read morehad some health issues. The ladies and gentleman at bay Animal Hospital treated us like family like we had been going there forever. Such personal and kind care was amazing! I had no idea a veterinarian experience could be so warm and welcoming. They treated us like family all the way to unfortunately the end of my dog Chico's life at 17 and a half years old. They were so compassionate and honest throughout the last years of Chico's life. I'm sure he lived longer because of the amazing care and personal treatment given to us. They help with his passing and gave me very heartfelt condolences when he passed away. I am so thankful for the way they treated both Chico and I! I will take every pet I am ever blessed to have to Bay Animal Hospital for the rest of my life as long as I live here. They left an impression on me I will never forget. I recommend Bay Animal Hospital to everyone! They will treat your pet and you like family and give the best honest care you could ever wish to find. Sincerely Thomas Hollis

We had a very painful appointment and they were so amazin! hearing your dog has cancer. so…read moreblessed to have found this place.

The vets and staff at this facility have an A-PLUS rating in my book! They are caring,…read moreknowledgeable, and treat our cats with the love and respect they deserve. I highly recommend this vet office!

I called today to get an appointment for my puppies and they are so kind. Great to hear a friendly…read morevoice.