I had to put my dog down this morning, and I cannot say enough about how wonderful the staff were to us today. They were incredibly empathetic and SO kind to us and my dog. Our tech brought my girl some treats, she explained the process that she was going through when we were hesitant about whether it was actually time or not, and they walked us through the whole thing with patience and kindness. As devastating of a situation we were in, they made us feel safe and comfortable. All I can say is thank you read more

I called this hospital needing immediate medical attention and supportive care for my cat with FIP on Tuesday night. I had called 5 other hospitals prior to calling here. We had been recommended to call Great Lakes Pet Emergencies. So that's what we did. As I was explaining the situation to the woman on the phone, she cut me off and said "well we're still seeing patients from 5:00 pm. we wouldn't have time to treat him". I said "okay I understand, do you have any recommendations for any other hospitals that I could call, because you are the 6th hospital we've tried." She stated "well honestly that just the reality of emergency medicine this close to a holiday so I can't help you" I work in a vet hospital myself. I understand having bad days where you're backed up like no other and everyone is upset with you. I'm not upset they couldn't see us. It was late and they had more than enough going on. However, the lack of empathy and professionalism that was used on this phone call was astounding to me, especially given that I had just explained to her that my cat was actively dying in my arms. I could never imagine addressing a crying pet parent with such a lack of compassion, even on the busiest of days. I certainly hope that they treat the patients who actually do receive care at their hospital with a gentler hand. read more

Terrible. Vet didn't seem to have any clue what the issue could be but was very eager to run $900+ on tests for a 16yr old dog with a cough. read more

Do not go here if Dr Grant is working. I brought my furbaby here not knowing about her. She has a bad reputation for being extremely rude and disrespectful I've later come to read about in your reviews. I will be contacting the owners of this establishment and having them review the tape from the camera inside the exam room for her atrocious unprofessional manner for which she handled my visit.. she never did exam or help my dog in any way and told me that I had to leave and still pay $160 for my office call!! My visit was on 6/6/26 at 1:30 PM Cali is my baby's name and I am not gonna stop here. she is awful!!! all the bad reviews that you read about her are true!!!! If you happen to find a good one about her, i couldn't, I guarantee you it's not from a real patient!!! How she is still employed there is mind-boggling. read more

Brought in my cat for emergency care. Got there at 6 AM - 2 hours before they close at 8 AM. "Mary" said that they would not see him except to euthanize because they close at 8. Seriously. 2 hours before they close they refused to do any diagnostics. How is this place any better than a kill shelter? read more

The staff at Great Lakes Pet Emergency took such good care of my baby girl. She unfortunately didn't pull through but the team allowed me to be with her when she passed. I can't thank you enough for that it meant alot to me to be with her. Great Lakes Pet knew I would have spent the world to get my girl healthy. They could have easily taken advantage of that like others might have but they were 100% honest with me from the start with her prognosis. They could have suggested all kinds of tests and treatments and I would have payed for them all without question. Don't hesitate to have your pet treated here because they will be taken care of like they are the pets of the staff. THANK YOU TEAM! read more

My cat hurt her leg and they tried to push bloodwork and double-charge us for the sedation for her x-ray. They were not transparent about giving her a "lighter dose" because she's "a bit of an older cat" and tried to charge me an extra $100+ after the first dose "didn't work." This is after I said no to all the extra stuff they wanted to do, which brought the total cost from $842 to $522. I had to drive an hour both ways for this. To those concerned, no, I did not pay them all of that, I was able to get her some pain meds and left without an x-ray or some stupid extra dose of meds. Still cost $265 but at least they get less of our money. There was no belligerence, no unkindness, just some subtle shifty stuff that aligns perfectly with a lot of the reviews I'm now reading. read more

This facility is awful they are rude and I'm not sure the vets even care about animals. Our pregnant dog died in their care and then they charged us $1200.00 To boot. I wouldn't go to this place if it were the last vet on the planet. read more

I initially called on Friday night when my 93 pounds akita had attacked my 18 pounds yorkie mix leaving an open wound that obviously needed attention. I was told to go to MSU a they couldn't see her. I had NO WAY to MSU. I was them told I could call back at 8am for an appt. I called at 8:02am and was told she couldn't be seen until 1:30pm. I arrived at 1:15. At 3:45pm they came out to get her. I took her in a she can be vicious and told them she needed a muzzle. I went back out to my car to wait. The tech came out and I went in to use the bathroom and heard my dog screaming. After returning to my car to wait for them to bring her out the vet called. She was VERY rude, informed me they had put 6 staples in. After the tech brought her out, and instructed me on her antibiotics we left. After getting home I called to ask if they had used any kind of sedation on my dog when doing the staples and was told they had not. I called the next morning asking the same question and was told the same thing. Her wound was on her side. NO x- rays were done to check for broken bones considering she had 93 pounds on top of her. The tech was very nonchalant when asked about the staples. Like it was Norma practice NOT to use any type of sedation, or numbing agent. I feel this is VERY cruel. How painful this must have been for my dog and others that go in to this place. I will find a way to go to OVRS or MSU BEFORE I take another animal to this place!! read more

In the Tri-city area of Michigan there are 2 choices for after-hours or weekend pet emergencies, drive to Lansing or Great Lakes pet emergencies. I recommend making the long drive to Lansing. I would not recommend bringing your family pet to this vet. We dealt with jolynne grant and she was horrible. She displayed no empathy and became hostile and rude when asked detailed questions about treatment options for our pet. She would not bring our family into the clinic to discuss our pet. She would not take the time to talk to me over the phone. Thankfully the staff at the clinic are more understanding, empathic, and willing to talk with you. We had a life-or-death decision to make and were trying to understand all options. After we were finally allowed to enter the facility, I asked to talk with her. She entered our room with elevated hostility. Slapped a patient folder on the table and coldly stated, 'So, I heard you have questions for me'. I attempted to obtain answers and since the interaction began poorly, the discussion never improved. I asked about her rudeness and we were told how busy she was and didn't have time to address all of our questions. When I asked multiple times what was wrong with her to behave rudely and in a threatening manner, she refused to deal with me and threatened to call the police, and I was then required to exit the building to the parking lot. At one point as I was leaving, she physically walked up into the face of one of our family members in a threatening manner. It was the worst angry actions exhibited by a person in any business, I have witnessed. Completely bizarre and uncalled-for violent behavior. The staff I would rate a 5 - they helped bring me back in for our pet's last moments and apologized for the situation. They were caring and considerate. Unfortunately, I strongly recommend staying away from the vet service at this office. read more

this place is the most unprofessional business I have ever seen. Sat in my car for over an hour and 45 minutes. When the doctor finally called she was rude, condescending, and not professional by any means. Please do not take your pets here if you don't want them to be inconsiderate to your pets health. Because that's exactly what they are. My cat has a uti/bladder infection and because of this obviously his kidneys were not doing good. She said I couldn't understand what she was talking about, said I was too young to understand, I needed to "stop talking and listen" and she told me (after I told her my age) "ohhh thats the reason then" after she was genuinely the rudest human I've ever came across and then proceeded to tell me to take my kitty to another vet all the way in Lansing and proceeded to hang up on me. My mother, who is the one paying for this weekend long monitoring then received a call and was told to come and pick up the cat when she told her nobody was there she was confused and said that it's on the paper (it was not) and so I had to go pick up my kitty and take him all the way to Lansing. I do not recommend this place to ANYBODY even in emergencies, they are not empathetic nor do they have the social understanding to know that when someone has heard the same diagnosis and why it's happening 5 times today, and I said I understand what's happening I just need to know if he's okay to stay here so I can leave... they then start talking to me like I'm an idiot. So no, people do not waste your money on these scums, the other ladies were all super nice but the doctor you will be dealing with is literally a piece of trash. What do you think taking him to another vet is going to do?? it is not punishing me or my mother, it is putting him in a position to be stressed out in the car for hours with a catheter in him. Thank you for absolutely wasting my time and my patience today. read more

Unless you want to put your pet down, don't go here. There are many other pet emergency options, you just have to drive a little further. It's worth it if you need surgery and want to save your pet. They won't let you in to have a consult, and when I pushed being able to come in, Grant told me I was wasting her time. So after a $1,440 surgery, I put my dog down 6 hours later because I didn't know the extent of the damage. Grant does not care about animals suffering, or yours. Go somewhere else. read more

I don't understand these reviews. I don't need the staff to be anything other than saving my dog. they were kind, knowledgeable, and showed my dog love. I'm so glad they were there at 7pm on a random weekday. read more

Dr. Grant and the staff are wonderful. My cat Shadow was having problems urinating. Doctor Grant performed the necessary tests immediatelty and kept me informed every step of the way. My boy is doing great now thanks to Dr. Grant. This is not the first time we have been there and will return if needed. I highly recommend Dr Grant as well as the whole staff. read more

In the past I had good experience here but in the past year I have had 2 instances of awful care/no care. the first was in 2023. I arrived and the parking lot was dead. It was early Saturday morning. they claim to be 24hrs on weekends but told me they didn't have a doctor on staff for over an hour longer. The doctor was rude and attempted scare tactics of saying my dog would have horrible bloody diarrhea if I did not do further testing. Now it's a little over a year later and I learned- call ahead ( shouldn't have to!) Im glad I did. I was told they aren't a 24 hour facility and would be closing come the morning ( it was 9am) and they are way behind because they are a small clinic and don't treat cushings so don't bother coming. 1) the website lists 24hr care 2) you're telling me you are so behind you cant see us in the next 11 hours, when a regular vet is open? 3) just because my dog has cushings doesn't mean that is what is wrong! my dog isn't eating and is lethargic. could be a virus. could be addisons from his meds, blood work is step 1! Under "our mission" it says always fully staffed." Completely false! read more

It's never a good start when you have to sign a document that says I know my pet could die while in our care. I waited for almost 2 hours in the parking lot after they took my pet inside for someone to call me, they said they had to sedate my pet in order to do any tests. I agreed the tests all came back normal, and they didn't really see any issues. My pet had stopped eating and wasn't pooping. They did an enema, I wanted to take her home but they recommended she stay the night. I insisted I take her home. So about 5 minutes after they were taking her out of sedation she died. They called me in immediately from the parking lot and they were giving her CPR. They said she's not responding should they stop or continue? I'm like please continue, I was calling my pet and petting her and praise the Lord she came back. But of course now I was forced to have her spend the night to the tune of another $800. Because they aren't open during normal hours I had to come back at 7am to pick up, however they said in order to take out the IV she would have to be sedated again. I said no way, and the only way to get the IV out was to take her to another vet. Needless to say I had to drive to Lansing for them to take out the IV without sedation. Never will I go there again!! read more

Our three-year-old Golden Retriever swallowed a two inch fish hook. We rushed her to Great Lakes where they removed the hook. Dr Grant kept us well informed during Bella's 24 hour stay. Each time we called our questions were answered completely. The people at the hospital made us feel like our dog was in the best hands possible, and she was! Thank you so much Great Lakes! Brian, Beth and Bella read more

They couldn't tell me what was wrong with my 8year old cat. Yet the charged me $966. My cat got help with Coles veterinary hospital.

Horrible experience. uncaring. My pet was not properly diagnosed until the next day at my professional , caring veterinary practice. When calling to discuss my concerns I was met with pure nastiness. Steer clear of this place! As evidence of all the terrible review, this facility truly does not care. It is all about the money. Still in the Covid era. That works better for them as they don't need to face you. read more

My puppy broke her leg. They were not willing to help. They said put her to sleep. I called another vet and he said do not have her put down. He then offered to amputate the leg. Not only were the people here rude but the cost. i understand it's an emergency hospital but... 700$ was my total bill. I signed the papers and then as I began to leave they yelled" You still owe another 300$. Theybwere rude and not helpful. I think I would have had a better chance with the homeless person the corner. read more

Run away from Great lakes pet emergencies! When I took my cat in he had an appointment at our vet in 5 days but was in so much pain he could not eat. We decided to take him to Great lakes pet emergency to help with his pain until we got him to the vet so he could at least eat and drink. I told them that he had previously been diagnosed with feline stomatitis which is an inflammation of the membranes in his mouth, and that previously steroids helped him feel better for 6 weeks at a time, their young tech, a short, blonde didn't seem to understand a word I was telling her and probably failed to write that down. Later I get a call telling me how terrible my cat's mouth is and I better be taking him to the vet as though I was negligent. The vet told me that she put a painkiller on his back that lasts about 4 days. She did not mention that it would make him so high that he was going to be afraid of everything and everyone for the entire duration and it would make it so that he could not eat or drink even if he tried! The following day I called Great lakes pet emergency to let them know what was happening and asked if there was a medication to counteract the drug that they gave him. She got very defensive shouting over my voice telling me that they told the drug would make him high...only I would never have let them if they told me it would have made him high! Then she told me that there is no way to counteract the medication.. well that was a LIE because I found out that there IS something to counteract! She was so defensive, because she KNEW very well that they HARMED MY CAT! Too bad Great lakes pet emergency may have killed my cat, now he looks like he'll be lucky if he's still alive for his vet appointment tomorrow. Trust me, I will be reporting these people to the Michigan veterinarian review board, and I will be tracking down the owner or founder of this business.. it's not listed on their website I will not give up until I find out though! read more

Turned away at the door and my yorkie died in my arms on mother's day. Worst clinic ever!!! If you LOVE your pets DON'T GO HERE!!!!!!!! They are rude, uncaring and unprofessional!!!! read more

I would give 10 stars if I could. Dr. Grant and her team are incredible! Very timely, professional and thoroughly explained all! The fees were what we expected and the compassion and concern for our Golden were sincere and genuine. I can't say enough good things. Thanks Dr. Grant. read more

DO NOT GO TO DR GRANT!! This woman should not be a doctor. She has no compassion for others or your sick beloved pet. She needs to be shut down. She treats her patients without empathy and is mean-spirited. Very unprofessional business. read more

It seems as though this vet is just constantly dealing with the worst of situations because her demeanor with clients (who are going through their worst situations as well) is the worst of the worst. Do not go here feeling like you will get reasonable treatment or be treated as any sort of a human. The vet will hang up the phone on you, belittle you for not having immediate answers to her questions, and will treat you as a second rate citizen. It is my hope that reviews like this will cause the vet to either reverse course and learn human decency or simple close doors and retire. Every formal complaint possible is going to be filed based on how she treated all the patients we were near today as it was apparent all were treated the same with their same demeanor and frustration on their faces. I am sharing this review with as many platforms as possible. I cannot believe such a person has a business. read more

This vet should be reported to LARA. Shes crossing the line into animal abuse. Made it out like our dog was dying to make some quick cash, became infuriated when we decided to get a second option, she then caused more injuries to the dog (which I can't confidently say wasn't intentional based off the vets hostility). Happy to say the dog is still here and very much so, made a full recovery. Wish this animal abuser would be shut down. She's a disgrace to all vets. Please if you love your pet, take them to another place. I highly encourage anyone who's had a poor experience with this location to file a complaint with Michigan LARA. read more

I have no rating, your are the most uncompassionate place I have ever bought my Pet to, all you care is money, even if you have some they want more, I was told when my dog was dying, labored breathing that we had to go, I gave them 300 for them to give my dog a shot, our dog was put back in the car and we took him home to die, and he did, all because of money, we were able to pay on the Monday, I will not stop until I tell this story over and over again, how do any of you sleep at night, you are heartless, People Never bring your animal here, read the reviews, you should be reported to the Vet Board, my husband and I are Seniors and lost the love of our life for money!!!!!!!!!!!!!!!!!!!!!!! read more

Great Lakes Pet Emergencies - Veterinarians Near Me - Saginaw, Michigan

I will start off by no this clinic is not cheap however, we had to take our little old lady dog Morgan in the day before Memorial to lay her to rest. It was very sad but, the veterinarian that helped us as well as all of the staff were extremely compassionate and caring. Every step was explained and we were given all the time we wanted and not rushed what so ever. They were very busy but still took the time to comfort us. I appreciate all they do it can't be easy seeing people under traumatic circumstances all the time and they really are doing their best to put our fur babies first. read more

They gave my dog the care he needed to treat his wounds after being attacked by a coyote however, the vet was incredibly rude. She criticized my every move, questioned me on what happened, and was snotty the entire call. She showed 0 compassion towards my dog. When my dog was done with being treated, she gave me no instruction on aftercare and only cared about being paid. Would not recommend. read more

They do not know how to save pets. I do not even know what they are even ope for. Called to have my pet looked at and was told they couldn't until the following day. Pet ended up dying. read more

LOVE THE STAFF. The people who work here are amazing, honest, and do really care about the people and animals that walk through the doors. The prices are a little bit higher than a traditional vet clinic but that is understandable as this is an EMERGENCY clinic. Keep in mind this is not a location to take a stray as they will ask the person bringing the animal to take responsibility for payment. Once again, understandable as this is not a non-profit vet clinic. read more

My baby passed away in the PARKING LOT because the 24 pet hospital doesn't have a vet available till 9am? Why are you open? Why give me hope at 6am that I can get my dog help only to get there and hear you say that we can be seen till 9am when the vet gets there and we are welcome to wait in the Parking lot for them.? Instead of passing at home in comfort she passed in the back seat of a car in a emergency vet parking lot. I called crying multiple times asking if you could call the vet in early for an emergency but was talked down to and told that a lot of options could be done for my dog at 9 when the vet gets there but at 7:54 she couldn't keep on fighting died the most painful and sad death that was unnecessary, cruel and inhumane. To the front desk ladies , I hope you have nightmares about all of the animals you are responsible for not getting them the help and care you claim to offer read more

I would rate this lower, however, negative 1000 wouldn't even come close. Not only is the ignorance on their part pathetic, but the empathy is lacking to a degree I cannot put into words. I called at 3:00am explaining the dire need for critical care. They said the soonest they open is 5:00. We move our sick dog, stressing him out with his dying breaths, and drive 20 minutes. Get there and they tell us 5pm. Why was that not clarified when we called an EMERGENCY vet shortly before 5am? The social and self awareness lacks immensely. Thank you for turning me away with my dog dying in the car in your parking lot. So glad to know the love for animals is conditional. read more

As near as I can tell this business is a front for an elaborate scam to extort money from pet owners by holding their pets hostage while you sit in the parking lot waiting for hours to hear what may possibly be needed for your pet ( because they didn't actually look at the condition) all at a minimum $150.00 office visit fee that you pay before you can take custody of your pet. And as an added bonus they apologize for the wait and explain how "busy" they are and whoa is them so over worked as if the rest of the world has it so easy and we just don't know what it's like to have to work so hard like them. Ha!! Get a clue some of us have worked our asses off for a long time so stop your crying!!! I'm not going to lose sleep over the $275.00 dollars they stole from me (yes I paid for some antibiotics because I do care about my dog) but the experience will make for interesting conversation over beers with my attorney and law enforcement acquaintances. Oh and also the fun conversations I'll have with my friends who are "human" doctors and nurses when I tell them that the good doctors at Great Lakes Pet Emergencies are comparing their work to theirs read more

Brought in our Shih Tzu on a Friday at 5:30 pm. Called 45 minutes ahead to get on the schedule. Drove in from Lake George. They explained it's always $150 up front and then we would be charged for any treatments required after vet confers with us. They are still using Covid protocols so we had to wait in car. Our dog was shaking with diarrhea and throwing up. We asked for an X-ray. Dr. Grant spoke with us on phone and carefully and professionally explained what was going on and options. We were on way home with much improved dog by 9:30 pm for total of $480. Asked for paperwork explaining everything cause we were frazzled. They gave us detailed papers. I am only disappointed in the bad reviews others have given Dr Grant because we almost drove elsewhere. But luckily, I called Pohl vets and they can't take anyone for emergencies but assured me that Great Lakes and Dr Grant are good. Thank God for sensible informed people and don't trust bad yelp reviews. Our experience with everyone here was first rate and Dr Grant was very clear and concise in her explanations. They were very busy, too. If you have an emergency, feel confident about bringing in your pet here. Highly recommend. read more

Tonight was a sad night. Our Shitzu went into heart failure, however the vet who was there was amazing. After speaking with him in detail we decided it was best for her to go to doggy heaven and get put to sleep. The vet gave us a lot of time with our sweet dog So we could say our goodbyes. He was very nice, polite and pet her/spoke gently to her during the process. It was a very sad situation but we were comforted knowing she was being treated so well. The cost of the emergency services was very reasonable and they did not try to milk us for money - I would highly recommend them to anyone searching for a wonderful veterinarian who truly cares about animals. read more

Great Lakes Pet Emergencies - This was Butter, she will be missed. Thank you for ensuring her last moments were peaceful. - Veterinarians Near Me - Saginaw, Michigan

It hurts to even give this place one star, I took my cat in and paid 300$ just for the doctor to do blood work and tell me he's sick, and further testing would need to be done. He then recommended we keep him there over night for about a $1000 quote. Absolutely absurd, unless you're incredibly well off stay clear of this place as they'll take you for every last dollar. The doctor also made up lies saying my cat was in "critical condition" and he "wasn't sure if he'll make it through the night". Just to scare me into paying for more tests etc etc. Well, Today I went to another vet, was seen and had blood work done for only 100$ and walked away with not only an answer to what the problem was, but a solution for the problem as well. Hailey was fantastic, but otherwise avoid this place if at all possible. read more

The nurse on the phone when I first called was extremely rude. When we got my cat to the clinic it was about an hour after his scheduled visit time that they came and got him. They did numerous tests, and I got a call saying it was most likely either heart failure or cancer. They refused to do any further testing until we provided funds, so ultimately I had to make the choice to put him down. What makes this review so low however, is the fact that when they brought me into a room so I could be with my baby, I could hear staff joking about "not wanting to make the call", hearing a woman say, "when I heard cancer I knew I was gonna give that call to you", and a man replied "of course you would do something like that". This broke my heart because I knew that they were talking about my baby. We had him cremated and we have to return to the clinic to pick up his ashes this afternoon, and I am more than unhappy having to face the staff again. DO NOT visit this clinic, you're better off finding a different one to go to. I know that if the situation didn't occur at 9:00pm my cat would probably still be alive in the care of our regular vet, an office that doesn't just see animals as a money read more

Great Lakes Pet Emergencies - My baby boy - Veterinarians Near Me - Saginaw, Michigan

Let me begin by stating that the staff is kind and friendly. No complaints there. I would also suggest however, that if you must utilize this facility please call ahead to ask If "Dr Grant" is on call. If she is, please think twice!!! This vet has a serious God complex and kiss my ass if you want my help attitude. She doesn't have any compassion or understanding for pet owners. Pet owners are not allowed in the office at all. It's car side only, which make one wonder. Pandemic is over!! I want to be with my sick and injured fur baby to help comfort him. After waiting in our car over an hour to be attended to. Dr.Grant calls us on the ph in our car. (Again Very inpersonal.) She asks what's wrong with our dog. We explain to her his problem and she responds by stating "what do you expect me to do?" Then she tells us that our dogs', lethargy, stopped eating,bloated gut, heavy panting, (obvious pain) explosive diarrhea and massive bloody discharge is "PERFECTLY NORMAL" When I shockening questioned her on this, (because these symptoms are far from "normal. She could clearly see by looking at him he was in pain.) she became very rude, condescending and unprofessional. She talks to you like you're a complete idiot. After we basically demanded her to do blood work and xray. Paid $650 for tests and another $160 office call. She agreed to do the testing. We waited over an hour in our car remind you, for her to call with results. She then proceeds to back peddle and became more decent with us and told us that his xrays did show some abnormalities and gave us options. My review is that this "Doctor" should NOT be practicing. She has absolutely no interpersonal skills and leaves alot to be desired when you are in an emergency situation with your fur babies in the middle of the night. I think Saginaw really needs to open another more compassionate after hours emergency vet hospital with vets that will be understanding and compassionate and not just money hungry. A clinic that vets dont take advantage of the situation and charge exuberant prices. Also, not act like the Veterinarian is inconvenienced or bothered by the pet owners need for help. read more

I had called about my dog eating my eye lash glue and they basically told me I have to figure it out on my own. They gave me poison controls number and told me they can't see my pet until they get an answer from them and it may take an hour for them to answer. They would not answer any of my questions or even get up to ask a vet. Not only was the receptionist very disrespectful but she interrupted me and would not answer my questions till we "get an answer from poison control" Thank god poison control answered and gave us more then enough information on what the next step was. If you love your pet DO NOT TAKE THEM HERE!!!! read more