We bought a sectional on 10/27/19 with a 5 year warranty. We filed a claim around September of 2020…read morefor our couch ripping at the seam of one of the cushions. We were told the warranty could take up to 90 days, however it's been almost 10 months and apparently it still hasn't been reviewed. A few months into the claim they even told us it's been accepted and the couch is on the way to the store. We have heard several excuses such as "the couch wasn't on the delivery truck," "they don't make the couch anymore so it's taking longer," "there's a foam shortage," "they can't get ahold of the person who handles the claims," etc. About a month ago one of the employees told us we could pick out another couch. The next day we show up to pay for the difference of the new couch and we were told the claim had to be accepted before we could get a new couch (which I understand but up until this point I thought it had been accepted.) Worst place to do business with! Plus, the furniture isn't very good quality anyways. You're better off spending a few more hundred at a superior store!

Better than the competition in my area. More help and better prices. better inventory, too. It must…read morebe a tough business. It's a long walk from entry to exit, no matter what you need. That's the down side. Oh, and by the way...A pox on Yelp's "identification "policy!

I'm definitely not happy with this company. we pay extra money for the convenience of online…read moreordering and picking up in the yard our order. today I went to get my order and the gentleman that worked brought my order out in a forklift when I asked him to please just put it in the back of my SUV he stated I don't open doors and I said what and he said again I don't open doors and I said what do you mean you don't open doors he said I don't open doors because I damaged them. I said well then this is for convenience you know that's why we pay for these online ordering so we don't have to get out of our car in the rain snow cold whatever the reason is so you're telling me that I have to get out of the car to open up my hatchback. I said well I will ask for you anymore I will get somebody else to bring my order out and he said well somebody else was supposed to do it anyway. I went inside the building I spoke to Dominic which is a supervisor and he basically defended the guy well yeah no he says that's why I hate online orders well that's a real bad thing to say first of all and then he proceeded to say yeah you know sometimes they open them sometimes they don't I'm like well what's your policy anyway I got tired of listening to him so I asked for his supervisor and then I said you know what just forget it I'll call corporate. as I was calling corporate Amanda came out the GM she basically could not give me a straight answer either what their policy was why they couldn't open up the hatchback or the trunk or whatever it's just you know it opens with the little button underneath and she basically did not give me a good answer either and I asked her point blank what is your policy she didn't know what her policy was other than that some people open up the trunk some people don't or the hatch so I'm like okay if I come back here am I going to have a problem getting my SUV hatched open and she basically said no ma'am that was a weird weird experience. I will go to Lowe's but I am going to call corporate on the next business day.

Great service. I have been here several times and been very…read morepleased. Each time I was given the correct parts and sometimes great additional information. If the OEM parts are not on hand there is usually a different universal part on hand much cheaper. I have been happy each time with the selection and value. Thanks Jeff City Appliance Parts for being such a great resource to have locally.

Very dismissive like I was absolutely putting them out. Couldn't find my model number and asked me…read moreseveral times if it was correct, I'm literally looking online where I ordered the appliance and showed him on my screen... then he asked fb there was someone at my home to look at it for me.... I just showed you the model number off the makers website. So much for keeping business local, I'll get it online.

The sales team and associates at the retail store were professional and helpful. My experience has…read morebeen awful after receiving my furniture. There have been multiple issues with what I received making it impossible to safely enjoy the furniture I purchased. I've been trying to get issues resolved for months. Weeks go by without a phone call even after leaving messages. I purchased the service plan and that doesn't make any difference. They are not standing behind the 100% customer satisfaction the claim to have. Very disappointed in my whole experience

For being clear out in the middle of nowhere, this place is nice…read more My mother ordered furniture from them a couple times. They always showed up on time and never damaged the walls. One furniture store did in JC, and I'm trying to remember. They can be pricey at times, but their selection is comparable to larger stores and the people there were always very nice.

I've made several purchases at Downtown Appliance and each experience has been easy. The sales…read morestaff is very helpful. Delivery occurred on the right day and within the predicted time frame. The young men who brought the refrigerator to our house were friendly, helpful and thorough. A great experience all around.

We have been purchasing all our appliances here for 40 years. We were going here before the big…read morebox stores were around. Service was stellar when you purchased from them. Recently our Bosch dishwasher stopped working. It took over a month for someone to come and take 10 min to say the pump was burned up. ($97). We were then told it would take up to 6 months to get the new 800 series that we wanted. We went to Lowe's and they had the exact same dishwasher in stock. It was also $700 less! My plumber installed it and we are very happy with our purchase at Lowe's.

SK Kithcen Store is a kitchenware store in downtown Jefferson City. Shelves are close together and…read morethings are cramped but that is because of the great variety of items. The highlight is that you can buy restaurant quality items from wholesale stores at wholesale prices but at the smaller quantity of a retail store. I bought a large wooden cutting board/ butcher's block for $25! No warping after multiple uses and looks beautiful. High quality, low prices. The owner is very nice and helpful. Good place to find gifts (although I always walk out with items for myself). Also, good place for basic staple items. Can be hard to find as it still says Tishee's above the door but worth looking for this store.

My dryer top shattered so I called Wheat's . It was going to cost more to get a new top than buy a…read moreused but efficient dryer. Bought the used dryer and the old dryer was picked up and new one delivered same day!! I'll always use Wheat's for my appliance needs.

I am a DIY type of person. I had a dryer issue that I attempted to fix. Bought the part and…read moreinstalled it. Well that didn't correct the problem. Decided to go with a repair service. Wheat was recommended. They responded immediately and helped walk me through a couple of tests. It was determined that the end of cycle buzzer was on mute which was why it didn't alarm. Wheat also helped me with a spin cycle on our washer that wasn't working. He determined that the spin cycle on one setting was turned off which was why it didn't work. So both appliances were fixed quickly and I was only charge a service call and NO MORE PARTS were needed. Great group to work with!

Went here just to grab a mini fridge... wasn't expecting such a fantastic selection! Ended up…read moregetting a high end smart fridge and matching range! Sales people were helpful, not pushy at all and really went out of their way to get me a good deal and delivery!!!! They have really nice furniture, appliances, as well as smaller household items as well! UPDATE one of the appliances I bought didn't work. From day one. It's been a over two months now and after dealing with the several people (one being service and someone not actually involved with the store directly) I went in to speak with the owner. At this point of not having a fridge that I paid $1900 for... I am a little irritated. The owner is trying to get the fridge working. As of now I have a 2k fridge that doesn't work. We'll see next month once the part is ordered and hope it fixes it. Update two: I received the board for the fridge. I installed it, reset fridge... still not working. Freezer thawed overnight. Spoke with service, they have other parts on order in hopes to fix the fridge. This has been an absolute nightmare. Update: it's been 4 months, very little communication unless I initiate, fridge is still being worked on Update: over 5 months, fridge still in repair facilities... owner has refused to ref Final update over a year, I had to sue the owner to try and get my mo way back.. however the owner is VERY aware of legal loopholes and I ended up just taking half the money to be done with it and try to recoup some of my money. I like to support local business but places like this drive people to box stores. Best Buy wouldn't steal $2000 from me. Keep in mind I'm disabled, and new to Missouri and the owner KNEW it. Complete scammers take your business elsewhere!!!

We hit Orscheln's quite often. They have cloths, boots, toys, many many products. Lawn products,…read morelots of animal products-in fact, almost any animal. Pet and farm animals alike. They have pretty good deals also. They have bagged old time candy if you can resist buying it. The employees are always nice. The location is great, right off Missouri Blvd. Good older staple in the community, be sure to stop in and check it out.

Pretty good Orscheln's. They have all the farm and home products you need! They have great prices…read moreon everything! Very convenient location. The workers are very nice and helpful. The building itself is a little dirty and older. Overall great store!