We are a military family and had our goods delivered today. The crew they sent was Amazing! They were fast, efficient, careful, and kind. My husband and I were impressed by how hard working they all were; no slackers. We had heard nightmares of untrustworthy, or unkempt crews; this was NOT our experience. I hope you all have the experience we had. If you get Dylan, Dale, Wayne, Chase or all the above, you are in good hands! Thanks again guys. You Rock! read more

We are also a military family, and through our daughters' preschool, know Deanna D. and her family. I'm glad she had a better experience than we did, though we utilized AAA on the moving out of Juneau and not the moving in portion. Thought I would have a great experience. Pre-move survey was conducted quickly and professionally by Daniel Dawson. However, they were experience a busy month, and were in the middle of moving a lot of equipment for the University of Alaska SE. On the first day of the move they only sent over 2 guys, but they were hard workers. They packed up almost the entirety of the garage and kitchen, which are apparently the two hardest rooms to pack, single-handedly. I was impressed. The second day there were 4-5 guys there, and they finished the rest of the house save for a few large pieces and furniture. On the last day only 2 guys showed up; really 3, but one left after an hour because he had celebrated his 21st birthday recently and was hungover. It took almost all day to load the boxes because it was just 2 guys working. After they were finished, the trailer sat in front of my house. I thought they'd bring a truck to move it, but I was told it would either leave that night or the following day. The team leader didn't have a padlock, and I was told I couldn't lock the trailer because it had other people's belongings in it, and they had already signed acceptance of my property. Matt, the team leader, said that if they didn't drive it away that night he'd come out and put a padlock on it. When I came back in the morning, the trailer was still sitting in front of my house unsecured. Once I arrived in Eagle River and got my boxes, I couldn't unpack right away because I immediately had to report to my unit. Over the next week and a half as I unpacked, I had the following issues: They packed up my daughter's full klean kanteen (water bottle) in a kitchen box instead of just dumping the water out. It leaked, but luckily it was just plates and silverware in the box. They packed my wife's opened (and didn't bother to zip-close) 2lbs. bag of bathsalts (the kind for bathing, not the drug) into a box of linens, which were then covered with powder when we opened the box. They rolled up a canvas oil painting from WWII Europe like a common poster, and stuffed it into a box of clothing and knick-knacks. It had visible damage when we unrolled it, and will have to go to a restorer. Finally, and most disturbingly, my wife's "electronic massager" went missing. It was a fancy/expensive Lelo brand item, and was not to be found in any of the boxes that were filled with the master bedroom closet items. I do partially fault my wife for not packing it up herself, but the fact that one of the guys (there were no females on the crew) helped himself to it is shocking and disgusting. I know it didn't get left behind because I stayed in Juneau for a week cleaning/prepping the house for sale after they were gone. In closing, if you use this service, especially if you're military; watch them closely. Pack up what you absolutely cannot stand to have broken or get stolen, and check everything thoroughly on the other side. YMMV read more