From the beginning, these guys have been pretty great. I feel they do their best to get me a decent…read morerate for insurance, and I definitely feel confident in Jason's knowledge. Lori is pretty nice over the phone and easy to work with. I'd recommend this company for insurance. They do make efforts to be available. Email does tend to be a slower form of communication for them but a phone call will usually get you the answers you need more quickly. If you have questions or things don't seem to make sense, I'd highly recommend speaking with Jason as the guy knows his stuff. I've had them for about 6 months so far and my interactions have been decent.

I use Direct Insurance for my home and auto insurance. They are incredibly helpful and friendly. I…read moreasked them to quote my insurance with a variety of different companies and levels of coverage. The were super helpful and gave me a bunch of different options. It ended up saving me hundreds of dollars!

This is the WORST State Farm agent and team I have ever worked with. I have been with State Farm…read morefor almost 30 years, and due to the passing of our regular agent, we were transferred to this office!! I am actively looking to find someone else who is responsive to our calls and cares about their clients. Just remember, we, the customers, keep you in business, not the other way around!

Give them a call, I did and was glad that I did, I always thought that State Farm was too…read moreexpensive, but was I wrong, they were able to insure my four cars a trailer and my house and give me more coverage, saving me $142 a month on my cars and $300 a year on my home, Stacy and Jill are very knowledgeable, Great people to work with and I spoke with Jodi once on the phone but her team handled me just fine everything right

I've been getting my car insurance from Pugmire Insurance since 1998 and their customer service has…read morealways been great. I remember that my policy at Pugmire was around $200 cheaper than it was with my previous insurance provider for 6 months of car insurance, so I've stuck with them ever since. 3 of my co-workers have also switched to Pugmire because it was cheaper. My agent there is Nick and he's great, ask for him!

I've been going through Pugmire insurance for about 5 years now, and they've always been great…read more Unfortunately I just moved to California so I had to cancel my insurance with them. Nick was my agent, and he was always very helpful in finding the lowest rates for me. He was also always, very personable and friendly every time I spoke with him. I'm definitely going to miss having insurance with them. Some of the best customer service I have ever experienced for sure. Definitely go through them if you're having a hard time finding good rates!

They messed up, I messed up, and we were both frustrated. My insurance got cancelled and I didn't…read moreknow because they had called an old number three times. No big deal, it's just my home. They never tried the cell phone number listed on my invoices. It sucked, and it was my fault, but when I called to see if I could get my coverage reinstated I was told "you can pay if you want, but that doesn't mean your insurance is going to get reinstated". You sell insurance and you don't know if we can fix this or not? I have rarely been treated like such an annoyance. I complained, so they called to apologize for my bad experience but ask me to" acknowledge that they had returned my call". I guess I'm happy to provide a verbal that nothing is again their fault if it makes them feel better. It was humiliating. Almost two decades with them and they made me cry on the way to work. It was the only time I ever paid late. Definitely time for a new broker who has more respect for his "little" clients.

Unfortunately I had to cancel my insurance policy with Jensen Insurance due to moving out of the…read morestate of Utah. However, I have been with Jensen Insurance for 8 years and have ran into zero problems. Their office is professional, enthusiastic, and you feel almost like family with how they treat you. I highly recommend Jensen Insurance and will continue to suggest them to anyone in Utah.

Terrible customer service. The girl who answered the phone was very rude, condescending, and would…read morenever call me back. Had multiple issues with this State Farm messing up our billing , and with us being overcharged. And lastly, they messed up my life insurance that my now agents are trying to handle. To be honest, after my experience here, I think I'll terminate all of my State Farm policies. This is getting ridiculous. I was a customer for 5+ years, and this makes me not trust the company at all if I ever were to have an accident.

I was in an accident and have never had to use my insurance before. I really didn't know how the…read moreprocess worked and I was out of the state with my kids when I was involved in a head on collision. Both Troy Martinez and McKinzi were very helpful. I called them several times during the process and they always answered and gave me very helpful answers. Troy even answered my call during the weekend and I was pretty sure he was at a kids basketball game. I would recommend him to family and friends. Thanks guys!

I have been working with AJ's office for a few years now. This agency is the epitome of excellent…read moreservice. Their team is wonderful, friendly, compassionate, knowledgeable, always willing to help & downright the best State Farm Office I've ever worked with. I highly recommend AJ's office for all your insurance and financial needs. Look no further, you've found the right place.

Love love love their attitude and always willing to help. I've used them for 15 years. Wayne is my…read moreagent and is incredibly knowledgeable and helpful with everything.

Karen Ramos is my agent ! I have my home and 3 autos insured with her …read more I love that she's very detailed with explaining the coverages and gives me scenarios of where they would be beneficial to me . She's always at reach when I have insurance questions ! Been a customer for about 5 years now ! And I have never felt pressured to buy any coverage I didn't want or need !

So far, the best insurance agent we've dealt with. Susan is one of those agents that actually care…read moreabout her customers. She saved my husband and I so much money by looking into every single possible way she could get us a discount. I've needed to stop the automatic payment withdrawal a couple of times because of medical bills and she was always very good and worked with us. I appreciated that so very much. Our previous insurance company gave us the hardest time when we needed to stop the automatic withdrawals. I never understood that. They were still getting their payment so what's the big deal? I feel like she is compassionate enough to pay attention to what her customers need without giving them a hard time. It's a win win situation... You get awesome caring customer service from her and in return she gets loyal customers that are grateful and want to stick around with her and her agency. I am yet to see how they handle a claim but so far so good.