I had LA Bowen Insurance for 17 years and bought a new car and found a much better rate. I…read morecancelled my insurance with my agent two weeks after the policy started. All billing for the past 17 years went through my credit card. I owed then $122.00 for those 2 weeks and they submitted the debt to a collection agency! First of all, they should have charged my card that has been on file - or pick up the phone or email me. My agent did not have the courtesy to do any of these things so now I'm dealing with a collection agency.

To whom it may concern,…read more When I asked Mr. Murphy to lower my cost temporarily I had been in the hospital 3 times. My bank accidently put a pay stop on my payments to my HOA. This happend in Jan 2019 and again in March even after I took a letter in to ask them to lift the stop payment. I incurred late fees, hospital, prescriptions, and bounced checks, and loan fees because of this mistake. Before I knew it was the banks fault I called Mr. Murphy and his assistant asking them to reduce my policy costs temporarily until. Not only did Mr. Murphy fail to follow through he should have just transferred me to his assistant because she ended up helping me. I found out at Midnight after driving for 2 months without insurance that my policy had been dropped. I had an agent do this to me before. If there is a issue with my policy and I have an agent, do they get paid just for writing my policy or should they also contact me if there is in fact a problem. I emailed Mr. Murphy who has at this time not called back. Had this gone two more weeks I would not have been able to afford insurance because of Utah's 90 day law and I am paying more in policy cost and I am sure it will also affect my credit. Since this was not my fault and I went with an agent and talked to him about expected support and that is why I didn't just buy insurance online. I hope you will take action and contact me and the insurance company so I can work this out and get the debt collections which would not have happend had I known I would have paid right away! At this time I am not even sure if I still have homeowners insurance or if that was dropped without my knowledge to. An agent is the go between and companies will not even work with you unless you go through your agent. Where has mine been more than once? Upset customer; Amie C. Villiard

Great insurance agent! Kathy is very friendly and helpful and takes care of the customer. Thank you…read morefor taking care of me for so many years. I would not trade insurance companies.

Our insurance was automatically moved to Joel Alba after our agent retired back in the early 90's…read more I was not happy with the change right off the bat. We had billing problems straight away, and I have never found Kathy to be a very friendly or helpful person to deal with. I have been moving all of our insurance from State Farm to various "other" insurance companies over the last decade or so. Saving a lot of money in the process. We moved all but our daughters life insurance (we were locked into that one.) As our daughter was closing in on her 26th birthday, and was in no position to take over the policy, we requested that Kathy insure that the policy stay with us. She "looked it over", and assured us that it would stay in our names. Well, guess what? She failed to "look closely enough", and the policy was automatically moved into our daughters name. Even though we contacted her well in advance, and were assured "it would stay set up with us". When we got a letter telling us that it was automatically moved, we were told, "well that is what you set up back in 2012". Even though we JUST spoke to her, and were assured that it wouldn't be transferred. She just kept repeating "that is what was on the paperwork you signed in 2012". Apparently not even acknowledging that we JUST requested something else, and SHE indicated that it was good to go. I would have expected here to let us know if there was a paperwork change being needed. But, nope. Oh well. We now have to jump through hoops, because she dropped the ball. Just sorry I couldn't convince my wife to dump Joel Alba State Farm a couple of decades earlier.

Awesome service and very informative! Amy was very helpful. she answered all my questions.read more

Kristi was an upbeat and very professional when I called. She was very attentive to my questions…read moreand throughly explained all of my question without having to wait and find out the answer. Kristi knowledge and eagerness to want to help me makes me feel appreciated and I highly recommend asking for Kristi if you should call in!

I'm very pleased wit Jill and her staff with my auto & renters insurance needs since moving here to…read moreSLC/Taylorsville. Anytime I have a question or need to update anything on my policy Moises and Jill are readily available. I highly recommend Jill & her staff for your auto & home/renters needs!

When I started with Jill 9 years ago she was great. Since then she has had a lot of other staff I…read morehave had to deal with. They are not great and I seemed to never be able to talk to Jill. A few weeks ago I emailed Eric about some concerns and he tried to help me. When I express my concern about the lack of customer service over the last few years he did not seem to concerned about it. Finally I found a new insurance agent and company (Better rates and customer service). When I called and spoke to one of the people at Jill's office and asked that they cancel both my home owners and auto insurance she said that she would. That was on the 22nd. I had to call into the main customer service tonight because she only canceled my home owners policy. So glad I do not have to use them anymore. They seem not to care about there long term (9 years) customer.

This place is an absolute joke. The lady Veronica is completely unprofessional. Got a phone call…read moretelling me they approved me and I just need to submit the three required documents. I do that that then they come back and tell me my signature wasn't good enough. I did that. Then they tell me they need something with my employer name on it. (Even tho they have my most recent paystub that clearly shows everything) I upped that. Then they tell me they need my entire rent lease agreement. (Even tho 6 months ago they didn't). I upload that. Then they tell me there's no apartment number on the lease. I call my landlord and have him put the unit number on the lease. Then they were closed. Spent 10 hours trying to work this out with them. Today I call back and they tell me I need to bring my lease agreement into the office. These people are an absolute joke and they just waste your time. Veronica should be fired she's an absolute clown

Getting a Quick Loan... I recently needed some quick cash…read moreans I saw Dollar Loan Commercial on TV so I called. I met Heidi and see was very nice and was able to secure me a Loan in a very sort time with no hiccups during the process. II would like ti that Heidi and Dollar Loan Center for all there help and would recommend them to anyone...

this agency provides the best insurance, friendly, knowledgeable and efficient always. I think the…read moreservice is above and beyond!

my agent told me my sr22 was added when I first got the policy and a couple of weeks ago I received…read morea letter from the DMV saying they never received a notification that I had my sr22 which I called all state and they said it was never added which is disappointed because they lied to me saying it was added and I had to pay a fee to get my license active again because of a mistake the company made

Lindsey was fantastic and fast at getting us a new policy for our cars. Overall a great experience.read more

Helped me get home, auto and life insurance at an amazing price with great coverage. I highly…read morerecommend.

a great agency that truly cares for you. they are quick to respond, nice, and always looking out…read morefor my best interest and very knowledgeable