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    College Town Cleaners

    2.8 (9 reviews)
    Open 9:00 am - 5:00 pm

    Services - College Town Cleaners

    Custom tailoring

    Embroidery

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    Martha's Dry Cleaners

    Martha's Dry Cleaners

    4.0
    (9 reviews)
    $$$

    I went to Martha's dry cleaning with some items to be dry cleaned. Martha asked me if I had been…read morethere before, and I said yes. She asked for my phone number and entered it into her computer. I guess my information wasn't in the system. She told me that I had not been there before. I reminded her that I had been there before and that she shortened the sleeves on my daughter's coat a couple of years ago. She did not respond. Martha abruptly placed a post-it and pen on the counter in front of me, without instruction. I asked what did she want me to write down. She stated, "name and number." So I did. I then placed my clothing items on the counter. One item was cotton, lined with a thin faux leather trim. Martha inspected it with a disgusted look on her face and stated multiple times, "This is fake leather. This is fake." Feeling a little embarrassed, I said oh ok. I was glad no one else was in the store to see my face turn red from embarrassment. She told me if she cleaned it the trim would possibly crack. I asked if there were any alternative ways to clean it. She said no. I said ok I'll take a chance. She then inspected another knee-length custom-made dress. She begrudgingly stated, "There's no tag". I said I know, it's handmade. She tossed it back on the counter. In total, I wanted six items dry-cleaned. Martha proceeded to input information about my articles of clothing and then placed an invoice on the counter and slid it over to me. The invoice amount was $128. Martha then stated, "You're going to have to put down a 50% deposit since it's over $90." I was shocked. I said, umm, ok, I'll take some items off. I took back three items, which made the price under $90. I told Martha to just dry-clean the remaining three items. Martha responded, "You still have to pay a 50% deposit." I asked her why since the total was now under $90. She responded, "Because I don't know if you're not going to come back and pay." As an African-American woman, I suddenly sensed that I was experiencing racism, and felt a sickening injustice feeling in the pit of my stomach. I couldn't believe this was happening to me. I felt so small. As a Special Education educator with over 17 years of experience, with a Master's degree from a notable MA university and holder of three educational licenses, I felt like a little girl and just wanted to crawl into a hole and cry. I was, however, grateful my elementary-aged son was in the car reading, and did not have to witness this injustice towards his mother. I was glad I didn't have to explain why, I STILL had to pay a 50% deposit even though the price was now under $90. After Martha's on-the-spot policy change and her insistence that I STILL pay a 50% deposit, I picked up my clothing and simply walked out. Martha did not even say, bye.

    I called to see if they would finish washing my clothes for me after my washer broke. They hung up…read moreon me. It says they don't refuse anything. Well I consider that a refusal. I guess I will be doing more clothes by hand.

    Zoots Dry Cleaning

    Zoots Dry Cleaning

    5.0
    (3 reviews)

    Susan Collins of Zoots care team takes customer care to the next level in the way she meticulously…read morehandles customers I can attest to this 100%. From pick up to drop off is done seamlessly. The delivery driver for the Brockton route is a true professional in how he handles the delivery process outstanding team !!!! Don't waste precious time taking clothes to the dry cleaners call ZOOTS THEY ARE THE BEST!!! THEY PICK UP AND DELIVER TOO!!!!!

    Zoots made it simple and was responsive to every new change I needed to function through this…read morepandemic. Newborn baby, a pandemic, and two people working new jobs, not an ideal combination to get work done. Needed someone to do laundry and dry cleaning. I still wore dress shirts to zoom calls, but the baby used them as a napkin, no problem for Zoots. Going through laundry frequently, so I needed to have extra laundry bags for pick up twice a week, Zoots got me. I am an environmentalist/environmental engineer and subsequently felt a particular way about having all my clothes bagged in plastic repeatedly, Zoots gave me a specific bag for my dry cleaning and wrapped the rest in paper so I did not contribute to the micro plastics problem. Unlike other dry cleaners, my clothes were not returned with any odor. I've used Husky/Garment Valet and Clevergreen, but using Zoots, I felt like I had a personal concierge for my laundry service that was environmentally friendly and priced fairly.

    College Town Cleaners - sewingalterations - Updated August 2026

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