I went to Martha's dry cleaning with some items to be dry cleaned. Martha asked me if I had been…read morethere before, and I said yes. She asked for my phone number and entered it into her computer. I guess my information wasn't in the system. She told me that I had not been there before. I reminded her that I had been there before and that she shortened the sleeves on my daughter's coat a couple of years ago. She did not respond. Martha abruptly placed a post-it and pen on the counter in front of me, without instruction. I asked what did she want me to write down. She stated, "name and number." So I did. I then placed my clothing items on the counter. One item was cotton, lined with a thin faux leather trim. Martha inspected it with a disgusted look on her face and stated multiple times, "This is fake leather. This is fake." Feeling a little embarrassed, I said oh ok. I was glad no one else was in the store to see my face turn red from embarrassment. She told me if she cleaned it the trim would possibly crack. I asked if there were any alternative ways to clean it. She said no. I said ok I'll take a chance. She then inspected another knee-length custom-made dress. She begrudgingly stated, "There's no tag". I said I know, it's handmade. She tossed it back on the counter. In total, I wanted six items dry-cleaned. Martha proceeded to input information about my articles of clothing and then placed an invoice on the counter and slid it over to me. The invoice amount was $128. Martha then stated, "You're going to have to put down a 50% deposit since it's over $90." I was shocked. I said, umm, ok, I'll take some items off. I took back three items, which made the price under $90. I told Martha to just dry-clean the remaining three items. Martha responded, "You still have to pay a 50% deposit." I asked her why since the total was now under $90. She responded, "Because I don't know if you're not going to come back and pay." As an African-American woman, I suddenly sensed that I was experiencing racism, and felt a sickening injustice feeling in the pit of my stomach. I couldn't believe this was happening to me. I felt so small. As a Special Education educator with over 17 years of experience, with a Master's degree from a notable MA university and holder of three educational licenses, I felt like a little girl and just wanted to crawl into a hole and cry. I was, however, grateful my elementary-aged son was in the car reading, and did not have to witness this injustice towards his mother. I was glad I didn't have to explain why, I STILL had to pay a 50% deposit even though the price was now under $90. After Martha's on-the-spot policy change and her insistence that I STILL pay a 50% deposit, I picked up my clothing and simply walked out. Martha did not even say, bye.

I called to see if they would finish washing my clothes for me after my washer broke. They hung up…read moreon me. It says they don't refuse anything. Well I consider that a refusal. I guess I will be doing more clothes by hand.

Linda is such a talented seamstress. I've been going to her for several years now with all kinds of…read moreitems that require a bunch of different alterations and she nails it every single time. I recently brought her a beautiful brocade skirt I got a crazy good deal on but was way too small on me - brought her the matching top that was also too small on me and asked her to use that fabric to make the skirt fit. You can't even tell where she added the fabric - it looks flawless. Brought her some other delicate items like embroidered pants that I didn't even know whether cutting and hemming was possible - she did it no problem. Shortening the sleeves on a massive knit sweater - no problem. She does such a great job and is very sweet and has an excellent memory. Highly recommend!

Linda is amazing to work with, never any surprises, the work is done with a great deal of care, and…read moreskill. Saved at least two of my ties from what I thought was unsalvageable to looking brand new in 4 days! Alterations are also terrific, no idea what her secrets are but I can't see where they were altered, just when you try them on again you realize just how talented the entire team is.

Susan Collins of Zoots care team takes customer care to the next level in the way she meticulously…read morehandles customers I can attest to this 100%. From pick up to drop off is done seamlessly. The delivery driver for the Brockton route is a true professional in how he handles the delivery process outstanding team !!!! Don't waste precious time taking clothes to the dry cleaners call ZOOTS THEY ARE THE BEST!!! THEY PICK UP AND DELIVER TOO!!!!!

Zoots made it simple and was responsive to every new change I needed to function through this…read morepandemic. Newborn baby, a pandemic, and two people working new jobs, not an ideal combination to get work done. Needed someone to do laundry and dry cleaning. I still wore dress shirts to zoom calls, but the baby used them as a napkin, no problem for Zoots. Going through laundry frequently, so I needed to have extra laundry bags for pick up twice a week, Zoots got me. I am an environmentalist/environmental engineer and subsequently felt a particular way about having all my clothes bagged in plastic repeatedly, Zoots gave me a specific bag for my dry cleaning and wrapped the rest in paper so I did not contribute to the micro plastics problem. Unlike other dry cleaners, my clothes were not returned with any odor. I've used Husky/Garment Valet and Clevergreen, but using Zoots, I felt like I had a personal concierge for my laundry service that was environmentally friendly and priced fairly.

The owner is very talented, funny, kind, and a very hard worker!…read moreHe is an excellent tailor! I've been a customer for over 10 years and leave there happy with hangers of clean and well pressed clothes!!!!

Been here twice to have my suit dry cleaned. The owner is always friendly and service is always…read moregood. Price is reasonable. I have no complaints

Had a patch sewn on a hat, jeans hem, full zipper replacement on a down jacket, and some repairs…read moredone. Very high quality work and good prices.

I posted a comment before, but they tried to deny their horrible service and job. My mother, Tania,…read morefound the receipt! We tried talking to them during the process, but they were rude telling her to tell me to go in because a modesty panel was not doable. The seamstress that did my wedding dress made one beautifully and even added a zipper. Other places make them all the time. They are a low-skill alteration fix. The dress was fixed as best as possible by my new seamstress who is near me. Thank God I didn't bring them (Joshuas) my wedding gown! As you can see in the pictures, the dress fit crooked and the modesty panel? If you could call it that. Anyone could've done a better job. Overpriced and horrible work. Save your money!

Poor communication. Price quoted and price charged were different. Never got any correspondence…read morethat item was ready. Will not go back.

Brought in a suit and a sweater and they look wonderful! The owner also brought the clothes to my…read morehome since I wouldn't be there until late to pick them up. He did not accept a tip because he said his customers are family. So incredibly nice and will definitely be recommending.

Very expensive but appreciate the drive thru service. Guess it's why they charge more. The cleaning…read morewas great and is why I gave 5 stars.

Tailors R Us is the best dry cleaner and tailor in Easton! I have been going here for years for…read moredry cleaning and tailoring, and they're always very professional, prompt and reasonably priced. I highly recommend them!

They damaged a shirt of mine, two tears on both sleeves in the same spot and they were going to…read morecharge me for the repair. Absolute joke. Go to a local mom and pop where they actually care.

The dry cleaning is fine. They seem to do most of their service via their delivery option... so if…read morethat works for you then you may like this place. If you like to drop off your stuff you may be disappointed as I was multiple times. They're just very slow, what should take 2-3 minutes takes 10+. They have a couple customer rewards programs... but both require you to hold onto a card or coupon. Neither is automatic. You lose or forget your card or coupon and you're out of luck!

Sandi's Sewing and Design is incredible. I called Sandi on Tuesday and asked her to alter my…read morebridesmaid dress that I needed for the following Wednesday. I did not know what needed to be done to it, just that it did not fit quite right and I needed it done fast. She accepted and I made an appointment for the following day. She was incredibly kind, helpful, and reasonably priced. She made suggestions on what she felt could be done to the dress and I agreed (bringing up the shoulders and hemming it an inch). She gave me the price and told me I could pay upon pick up (both cash and credit accepted). I left it there on Tuesday around 1:00pm and it was ready the next day. She was very fast and the dress looks beautiful. I purchased the dress from David's Bridal and had planned to have it altered there, but they insisted that the dress would need to be dropped off over two months before the wedding. I was taken aback by this because it seemed like quite a long time especially because I was losing weight at the time and wanted to make sure it fit right when the wedding came. I have also had dresses altered there in the past and it has been very expensive. I am so grateful that I found Sandi instead!! She is absolutely amazing with her work, super friendly, and very well priced. I highly recommend going to her and I plan to go to her again for any altering needs in the future! Outstanding!

Sandi is awesome! She saved my butt! I called her at the last minute because my wedding dress…read moredidn't fit and she fixed it in two days. She also tweaked one of my daughters prom dresses a year or so ago. She's a magician. I highly recommend her.