Robert helped me with rehab after my hip replacement last year, and again this year after my shoulder replacement. He's super easy to work with and always puts together an exercise program that's right for me. He listens, adjusts things as needed, and makes the whole recovery process a lot smoother. I'm really grateful for his expertise, support and guidance through both recoveries. read more

Back in October, I had surgery for a very badly broken wrist (I now permanently have metal in my arm) and had to go for physiotherapy. I chose Collingwood Physiotherapy & Wellness because of a recommendation, location, and hours (they have evening and Saturday appointments). Due to lack of communication from my surgeon, I didn't start physiotherapy until the beginning of January, two and a half months after the surgery (apparently, I should have started physio 6 weeks after the injury). Because I waited so long, I was pretty screwed; I had no range of movement in my wrist and couldn't even hold an empty cup of coffee. When the physiotherapist saw me, he was pretty freaked out. Because I was starting my physiotherapy so late, there was a lot of work to do, so I had to go in twice a week. I regularly saw two physiotherapists, Keane and Kelvin. They were very nice, and tolerated my screaming (oh god, the pain at having my wrist pulled and bent!). After three months of intensive physiotherapy (March 31st was my last day), my wrist is nearly back to normal--it's not 100% perfect, as it can take up to a year to fully recover (and I sometimes slack at doing my physio exercises...), but it's good enough for me. I went from being pretty fucked to back to normal, thanks to Keane and Kelvin. I'd definitely recommend Collingwood Physiotherapy & Wellness. read more

Don't let the location and exterior fool you: this is a clean and professional environment. I went here to get my shoulder treated and was impressed with the care and attention that my physiotherapist, Keane, took to lead me back to rehabilitation. I never felt taken advantage of financially (I wasn't covered due to lack of extended health) and thought their pricing was quite fair. I would not hesitate to come back here for any future ailments read more

Great service by all staff. Perfect care by the physician.

Came here for physiotherapy after I broke my wrist. Did not like many things about this clinic. When I initially booked my appointment, I gave reception my name. She asked me what my Chinese name was. Excuse me? How can you assume everyone has a Chinese name? She actually meant to ask me for my middle name. Reception always asks you to pay before your session because that way you don't have to wait to pay after, and can leave right away. I don't understand the point of this because I have to wait after the session to schedule my next appointment anyway. Instead, the message this sends is "give me your money because that's the first thing we care about and we are afraid you are going to run off after the session without paying". The appointments are spaced 20 mins apart, but the session itself takes 45-60 mins. Why? Because this is what all my 10 sessions looked like: physio greets me, hooks me up to an electrical pulse machine + heat pack, lets me lie there for 30-40 mins, comes back and does 5-10 mins of physical manipulation, the end. The physio did not offer me any useful tips or take home exercises to practice. Between seeing clients (because they see 3 every hour and move between each to check-in sometimes) my physio did not wash her hands... Shudder... Who knows what body part of the previous client she just touched. A foot? Decor is a bit dated although I really don't mind if there are other pros. The fluorescent lighting is really not relaxing when you have to lie there facing the ceiling for almost an hour. What a rip off. Although each session costed $55-- significantly lower than the usual $75 for 30 mins at other clinics. I feel like this clinic focuses on quantity, not quality. I will be finding another clinic for my future physio needs. One that has better customer service and more on-one-one instruction- it saves time each session AND overall treatment time. read more

I was in two accidents back in May and needed physiotherapy treatment for my injuries and I happen to stumble across Collingwood Physiotherapy & Wellness. Pretty limited reviews for this location so thought I'd just take a chance considering they're close to my home. I've mostly dealt with Michael and Elsa and they're both excellent at their jobs. Michael is extremely detail oriented and the one aspect I appreciate most about his work ethic is his passion and dedication to helping his clients' heal. Michael is very knowledgeable and can explain medical terminology in layman terms. He'd also go into great detail on explaining why he's working on a particular muscle/area to help relieve tension on the injured region. On top of helping clients heal, Michael has a genuinely outgoing personality and is able to connect to clients on a personal level. Elsa is also very knowledgeable and effective at her job. She's patient with my needs, willingly listens to my concerns, and will always offer her insight on how I can do things differently to improve my condition. I've dealt with Elsa more so on the strengthening aspect of my treatment, and her recommendations are equally as useful as Michael's. Elsa's approach is a bit more relaxed, but both physiotherapists are a pleasure to deal with. I would highly recommend both Michael and Elsa to anyone seeking physiotherapy treatment for their passion, work ethic, professionalism, relatable and outgoing personality, patience, and expertise. read more

What an excellent physiotherapist my son had. However the administration staff were cold and were only interested in money. The female office staff told us there was a $10 admin fee even though insurance covered everything. Fine we paid it. Then the next appointment she tried to charge again. I asked her why they charge this fee and why she did not tell us that on the phone in the beginning. Ourr insurance company is already pating your rate why are you not only double dipping but your double dippy on every appointment? I was told if i didn't like it to go somewhere else . they cancell my sons pre booked scheduled appointments without as much as a phone call. Its not the $10 its the principle of beibg treated with respect and professionalism. I would take anyone I know there, I would nit a nickel there. Lastly as if oyr loved one is not in enough pain combined with a lengthy recovery but to have to insure that type of treatment in our wonderful country to ridiculous! Do you homework and check out at least three businesses. Happy healing read more

I went to the Classes here at the Collingwood Physiotherapy place for my private sessions on Friday. I have really enjoyed their classes. Elsa Wong and everyone here at theColling Physio were all very nice, kind and helpful people. read more

I've been going to Collingwood off and on for 5 years now and have received great treatment and care from physiotherapists there, first for upper back and shoulder ailment and now for lower body pains. They practice a variety of techniques you don't usually see at physiotherapists like electric acupuncture and active release method. The physios are very conscientious, friendly and dedicated to their work and have relieved a great deal of pain for me over the years. Highly recommended. read more