Stellar Service January 2026 Long distance runners, we are 280 kms round trip away from the Collingwood Dealership. We have purchased our vehicles from them because of their friendly, honest Sales / Service team. We had a problem with our 2019 Toyota Highlander rear lift gate not functioning at all. We brought the vehicle in to have it repaired and the part was going to take a few days to come in. We where extremely happy when Trista Lawless provided us with a loaner vehicle while our vehicle was under repair, so the repair could be completed if the part arrived earlier. Tim the mechanic is great. He had the repair completed and explained what the issue was and the steps he took to repair it. Trista and Tim are our go to people when we require service. Top Notch! Tom and Donna R read more

Contacted this dealership for a 2024 tacoma. Shane Stoodley their sales person reach out to me.he was all nice in the beginning of the conversation until I mentioned we also inquire to other dealership knowing that this truck will be in high demand. After that he becomes RUDE a d very unprofessional saying ih " I will not engage on a bidding wars with other dealership ". Absolutely horrible. I will not be buying or recommending this dealership to anyone. Just an unpleasant experience over all. read more

Collingwood Toyota - Text from the salesperson - Car Dealers Near Me - Collingwood, Ontario

After a less than stellar experience with my local Toyota dealer (twice, and awful would be a better description) I discovered Collingwood Toyota. Not only did they answer every question I had they were friendly, honest and genuinely cared about my inquiries. I wasn't pressured or misled, and was given all the facts. I probably sent about 25 emails and every single one was answered promptly, accurately and in a friendly manner. When it came time to negotiate, it was painless and I was happy with the discount. That led me to commit to purchase despite being almost two hours away from my home. I was told my rare model would take a few months as there was limited allocation. Low and behold Shane located one, in all of Ontario and made arrangements to have it brought in for me. All within a couple weeks! Vicki in finance provided all required info and again answered all my questions. They both were genuinely pleased I made a purchase and treated me like a old friend. Overall the best experience for a major purchase I have ever made and I wouldn't hesitate to go back or refer a family or friend. Keep up the awesome work Collingwood Toyota!! read more

Collingwood Toyota - TRD Pro Awesomeness! - Car Dealers Near Me - Collingwood, Ontario

After visiting few dealerships this month I gave a try to these guys and I can't be happier. Ed Akitt was my sales person, but to be honest I have trust in each and every one of them. Car is great (they shampoo'd the inside for no extra cost and actually did a wonderful job), service is amazing (Ed would answer his phone on his day off), and just every aspect of it felt like these people really care about you and your money. Great experience! read more

Collingwood Toyota does not back the work they do (if they even do it...) I had the AC quit working in my 2016 Tacoma in July of 2018, with 52K kms on it (warranty is 60K/36mths). I took it to Collingwood Toyota and they diagnosed a leaking O-ring (part is under $5.00) on the AC high side. I waited 5 months for the part to come in. I was in contact with them a few times throughout to confirm I would be looked after if the part arrived after I went over the 60K warranty point. I was told that since it was an "open work order" it would be fine. In December I contacted Collingwood Toyota with some concerns that my windshield defrost wasn't working well (the defrost works with the AC system to clear the windshield) and it was a safety concern. They suddenly could have the O-ring in a few days. On December 21st they replaced the O-ring. It took 164 days (over 5 months) to get the part and I was now at 62K kms. After the work was complete I expressed my concern that I wouldn't be certain the AC was working properly until the following summer when it was warm enough to truly test the system. They agreed and assured me that my case was well documented and that I would be looked after if the problem continued once the weather warmed up the following summer. In June of 2019, once it was finally hot enough to need/test the AC, it doesn't work. I took it back to Collingwood Toyota, they diagnosed it as a leak in the AC high side (same section and it connects with the seal they said they replaced) and that it would be $1200.00 to repair. I went over the situation with them and they stated there was nothing they could do. I then spoke with the service manager and she stated the same. She said the repair in December was a "good will" repair since I was 2K kms over the warranty, even though it was diagnosed when I was 8K kms under the warranty and had been an open work order for 5 months. She also mentioned that had I had my oil changes done there (I live 55kms away) they would be more likely to help me out and try to get this looked after. I have since had an Air Conditioning repair shop take a look at my truck, they have found one leak, right where the high side line connects to the condenser and where the seal is that they said they replaced in December. So either they didn't replace the seal the first time (the truck was in the shop for less then an hour...) or they misdiagnosed it originally and replaced the wrong part. Still no working AC (15 months and counting.....) read more