1. Collins Carpet Cleaning

    1. Collins Carpet Cleaning

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    Mukwonago, WI

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    Collins Carpet Cleaning

    5.0 (1 review)
    Open Open 24 hours

    Services - Collins Carpet Cleaning

    Carpet cleaning

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    3 years ago

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    Sparkly Cleaning Service

    Sparkly Cleaning Service

    4.5
    (56 reviews)

    I can't say enough wonderful things about Sparkly! They are thorough, efficient and friendly…read more Scheduling is always easy and I have had nothing but positive experiences. My house is always SPARKLY clean when done!

    I reached out to Sparkly Cleaning Service after searching for a company to provide regular cleaning…read morefor my home. I live with my partner, and we do not have any children or pets. After initially contacting them, they asked me to send pictures of my home so they could evaluate the cost of the service. Following several exchanges via email and phone, they scheduled a team of two cleaners to come to my home for an initial cleaning, which was intended to be repeated bi-weekly. When the team arrived, their demeanor felt uncomfortable from the beginning. They seemed somewhat cold and distant, and I felt as though they were looking down on me. While my home certainly needed routine cleaning, such as vacuuming and dusting - it was not cluttered or excessively dirty. There were no conditions that could reasonably be described as hazardous or unsanitary. I asked the team to use my personal vacuum cleaner rather than one brought from other homes, as I prefer not to use equipment that may have been used in houses with pets or children. I also have a high-quality vacuum cleaner that works very well. They agreed and began cleaning, though their reserved behavior continued. At first, I assumed they were simply quiet or reserved by nature. However, the situation changed when one of the cleaners entered my bedroom and saw a photograph of my stepdaughter, who is Black. For context, I am Asian. After seeing the photograph, the cleaner suddenly said, "I can't deal with this. I can't do this." When I asked what she meant and requested clarification, she simply said, "All of this," and walked out of my home. Shortly afterward, I received a call from Jennifer from the company, who said, "I'm so sorry, it didn't work out. This is more than we were expecting." Because the cleaning was not completed, I asked about the charges, and they assured me that I would not be billed. The behavior of the cleaning team was shocking and deeply upsetting. I left the interaction feeling as though I had somehow done something wrong, even though I had done nothing inappropriate. After this experience, I contacted Two Maids, and Ivette coordinated a team to come to my home. Their team was kind, professional, and welcoming from the moment they arrived. They had no issues using my vacuum cleaner, in fact, they complimented it. They cleaned my home thoroughly from top to bottom. I was extremely pleased with their service. Based on my experience, I would recommend Two Maids over Sparkle Cleaning Service.

    Klassy Kleaners

    Klassy Kleaners

    3.6
    (5 reviews)

    First time I had the Klassy Kleaners at my house today…read more Amazing! Just Amazing! The hard water has done a toll on our shower & tub but they got it shining! Our living room, family room and dinning room hardwood floors were very clean. The kitchen sink is like brand new. Even as a extra bonus they gave my dog ice water because it was so hot outside today. It's the best feeling in the world to come home to a clean house. Wow just wow! Thank you to the Klassy Kleaners team! I would highly recommend them to family and friends! Sincerely from a full time working mom of two teenage son, two dogs, one cat and a hard working husband. Kathy Kohl

    Awful! Unable to communicate our specific needs to Ashley, the owner. They cleaned three times…read moreand after each cleaning I spoke to Ashley about what I felt were problems with the result. The first time they cleaned Ashley was part of the cleaning team and things seemed to go well. They were here a little over an hour. The second time...no Ashley and they were gone in under an hour. This week...a whopping 45 minutes. Mind you we have 3 full baths, 3 bedrooms, a great room, living room, dining room, laundry room, sun porch, office...45 minutes?!!! Really? They charge by the job; not by the hour so the the faster they get a job done...the more money they can make. I told Ashley that I'd rather pay for more time if they would do a more thorough job. So if all you want is "light" cleaning...these are your people. If you need anything more than light dusting, vacuuming, etc....look elsewhere. I spent more time cleaning up after the cleaners then they spent cleaning. They also refuse to give a scheduled time when they will arrive. Twice they caught us early in the morning and bee-lined for the bathrooms preventing us from even being able to brush our teeth! During my initial conversation with Ashley I made it clear that I was interested in "deep-cleaning" not routine over the top stuff. I cleaned houses myself for 15 years and have a family member who owns a professional cleaning service. I KNOW what services can and cannot be expected by cleaning companies. Ashley assured me they could and would surpass my expectations. Not! Duties are divided between the cleaning team. One does bathrooms, one does the kitchen and the poor third person does EVERYTHING else! They do not work as a team. It's no wonder that things...LOTS of things get missed. Ashley's employees were really sweet people for the most part...just seemed to have a very inefficient approach to housecleaning and communication with the client. What really boggled my mind was that Ashley was part of the team that cleaned the first time. She was awesome...she cleaned my floors on her hands and knees! Scrubbed the baseboards and cleaned anything she saw that needed attention. Absent Ashley and there's no-telling what will happen. My recommendation is no recommendation at all.

    Collins Carpet Cleaning - carpet_cleaning - Updated July 2026

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