So I needed a brake light replaced, Jason said everyone was at lunch, but he came out and replaced…read moreit himself. Said I needed 2 new tires, he ordered them, made an appt to get them done next week, and he put in the book the price for the tires and the brake light to be paid on my next visit. Unreal service-this place is the only place I will take my cars. Thank you!!!

The prices are fair. I will go back and I would recommend to others. Great Service, Great people!read more

It's a beautiful Spring day and Connie somehow managed to make it even more beautiful. When I…read moredropped my car off for an oil change she apologized that they were understaffed and running a bit behind. When I got the cal that it was done (sooner than I expected) I remembered that I was overdue for inspection and sheepishly asked if they can squeeze it in. She reminded that it's a busy day and they just didn't have time, I'd have to bring it in another day. Oh well, doesn't hurt to ask, right? Before I got a chance to pick up the car, I got a call from Connie, letting me know that the inspection was done! The best part is while Connie kept saying it's been a crazy day I would never have picked that up from her pleasant demeanor. Under promise, over deliver with a smile. Old fashioned values are never out of fashion.

Fantastic people and service! Very accommodating and truly a great "hometown shop"…read more Went in for a NC inspection and took me right away and was in and out quickly. We will be coming back for service.

1 Star -- Worst Experience Ever at Thomas Tire & Automotive (Southern Pines/Aberdeen)…read more This has been my third time coming back to this shop for the same problem, and I'm beyond done with their carelessness and lack of professionalism. First visit: I paid for an alignment and balance, but my truck still shook around 40 mph and the steering wheel was off-center. Second visit: I came back to have them redo it, but they said it was "too late in the day" and refused to do the alignment. Third visit (today): I brought it back again hoping they'd finally make it right. Instead, they took my truck for a drive without even asking my permission, and when they came back, there was a strong burnt brake smell. I quickly realized they had driven it with the parking brake still engaged. When I confronted the tech, he said my brakes were sticking -- which is completely false because the truck has brand new calipers and pads installed professionally. I told him the smell was clearly from the rear because the e-brake was left on, and he literally said, "It doesn't matter." That comment alone tells you everything about how little care they have for customers' vehicles. After all that, my alignment is still off, my truck still shakes at 40 mph, and my steering wheel is still crooked. I've now wasted three trips, time, and gas, and they still couldn't do the job right. I'll never bring my truck back here again, and I strongly recommend others avoid this location. Completely unprofessional, careless, and disrespectful.

I am very pleased to amend my review of Thomas Tire. Jerry, the store manager, called me after…read morereading the review and apologized for my initial experience. He offered to make things right and I accepted his offer to rotate and balance tires on my wife's vehicle, at no cost to me. Appreciate what you did Jerry. I will return!

They always get you in and out! And comes with a car wash. I love coming here. I find them to be…read morehonest

Good customer service, technicians had patience with me and provided clear data about my vehicle…read morewith written reports.