Did an amazing job cleaning our rug. We have cats that like…read moreto ... expel their dinner on stuff.... Looks brand new!

Alex was awesome! My rugs look 10 times better. They all needed some TLC and this place provided…read moreit! Thanks Gonsenhauser!!!!! I'd recommend you to everyone! Riggsie, Ocracoke, NC

This is my go to carpet cleaner for my oriental Turkish carpet and flokati rug, also from Turkey…read more They once took mine for cleaning when I took a 3 week country tour. Just recently they took my flokati again for cleaning. Easy pickup and return. Peter and his team are easy to communicate with and schedule all you want. Quite reasonable pricing. I consider these few gems I own like treasure and I only trust Shaia. Thank you all again.

Great rug selection, customer service oriented, friendly, and reasonable prices for beautiful art!…read moreYou can't do any better than Shaia!!

Wahi Rugs did an excellent job cleaning and repairing a rug I recently purchased. He was incredibly…read moreknowledgeable, professional, and took the time to share a wealth of information about the rug and its history. I have several more rugs that will need attention, and I will absolutely be bringing them back to him for repair and care. I highly recommend Wahi Rugs for anyone looking for expert rug cleaning and restoration.

Never let these people clean your rugs! I gave them a…read morebeautiful, perfect condition Karastan area rug to clean. It now has no wool pattern In the center of the rug. Looks like they used a big floor cleaner t clean the rug. I sent them a picture of the damaged rug. They NEVER Responded!!!

Customer service was deplorable. The 'gentleman' in the rug…read moredepartment was actually outright rude and degrading of my purchase. In no uncertain terms said he would not help me with my problem. He was dismissive of my situation. Never will I recommend that store again.

Poor Customer Service I purchased 100 square feet of Hancock…read moreand Moore Leather at $1800.00 for an Office Chair. The Upholsterer needed 74 square feet and said to get an additional 30% for imperfections. On Monday July 14 the Upholsterer texted me "We will need another hide to complete your chair. These hides have several large flaws that we cannot cut around." He also sent me 10 pictures showing the large flaws. I went to The Shops at Carolina Furniture of Williamsburg and spoke with the President Joseph Steele III. He provided his e-mail address and said to send the pictures so he could submit them to Hancock and Moore. Before I sent the pictures I spoke with the Upholsterer and he stated with an additional half hide (25 square feet) he could complete the chair. I e-mailed Joseph Steele III the pictures and relayed only a half hide was needed. On Tuesday, July 15, 2025 I received e-mail from Joseph Steele III stating he would submit the photos to Hancock and Moore and that I was requesting another half hide. He also stated " I can tell you from 20 years of ordering their leathers on furniture for the store, that many of these dark spots, "healed scars", would in fact be deemed acceptable and used on their furniture". This was a lie. If manufacturers like Hancock and Moore produced Leather Furniture with dark spots and healed scars individuals like Joseph Steele III would not be able to sell their products. It was also a signal that Joseph Steele III would not hold Hancock and Moore accountable for their poor-quality issue. On Thursday July 17, 2025 I received e-mail from Joseph Steele III stating "Hancock and Moore is willing to sell you more leather, but they do not feel that the hides you have are defective". Further they advised if I needed a half hide to purchase an entire hide. So, a $900.00 hide only has 50% of useable leather? Really? I was assured that this was adequate for my need of seventy-four useable square feet of leather at the time of purchase. In fact Joseph Steele III 's representative said that I needed to order two hides (100 square feet) inorder to have 74 square feet of useable leather. I would not have placed the order kowing only 50% of this leather hide provides useable leather. Joseph Steele III has zero concern for customers who have purchased products from him some at large sums of money and have poor quality issues. He does not hold the vendors accountable and gives them total authority as to how they want to handle the situation. Buyer Beware.

This store is incredible. Being an avid shopper, The Velvet Shoestring is the best consignment…read morefurniture and decor store I have ever been in. They offer high end items at reasonable prices. The store is well stocked, clean and the people that work there are friendly and helpful. We go there every time we visit Williamsburg and always find something we can't live without! A tip: if you see something you really want, buy it then as things sell out quickly. Several times I made the mistake of not buying an item at the time I saw it and came back the next day and it was gone.

On our way to dinner in Williamsburg while visiting family nearby, we stopped at The Velvet…read moreShoestring to check on their latest antiques and consignment pieces. My sister has scored several niece paintings and decor accessories here over the years, and I was close to purchasing a beautiful dining room set a few years ago that was offered at an incredible price. But for the shipping issues, it would be in my Bucks County home today. We were free to wander around the crammed warehouse-like space without disturbance from staff. I found several Asian pieces (wood carved, metal cast, crystal and pastel ceramic) that were tempting and priced to sell. Didn't pull the trigger because I needed more time to consider which would be best at home. But, still had a good time searching, and may give them a call about safe packaging for the two I am most attracted by. No doubt, we will be visiting again this year (2024), and will stop in again, so even if those things are gone, there will be new and perhaps even better ones to capture my imagination.

Okay so a few things to note. Here is the biggest reason I don't recommend buying at this…read moreparticular location. The manager was mean to her staff members. The two people working the counters could not have been over 17. They needed help and the manager gave such an attitude for no reason and did not seem interested in helping them at all. She seemed very grumpy. Other comments: The prices on most things are very reasonable. Some others not so much. I've never been to an Ollie's that was good and clean. Half the store was nice and organized and the other half basically everything was just thrown on the shelves. That's it.

OMG! Love this store so much and absolutely GIANT! Everything you need is super cheap and awesome…read moreand love it so much and the staff are so nice and kind and friendly and always so helpful and fun and absolutely loving and I appreciate them so much and seriously come here shop and this is place is 100% better then Walmart and Publix and etc and especially if you are new couple or family or roomates and college students and amazing place to go and get anything or everything and fun relaxing place and absolutely fun and love the positive vibes and energy and plus you have lots of coupons to use and you get ur own card and and the store is clean and organized and sanitary and they always clean clean and restock everything and and the staff are always kind friendly sweet and you always feel welcomed and happy and lovely and wonderful excellent place come here and it is worth it. I am in heaven and fun and peaceful and it is very easy to find the items you need plus fun and awesome. Thank you for all ur hard work and devotion to the community and others you deserve award! Happy Memorial day everyone! From Lauren

I needed three more boxes of flooring (LVP) to do an extra space and they charged me over $500.00!…read moreI felt like they had me stuck and I had to pay. They don't open until 10:30am and close at 3:30pm. Greg is the only person who can order flooring or give a quote and he's there even less than their short hours. He never calls back either.

While Tom talks a great deal, he offers many things and talks ALOT, his installer does not deliver…read more The installer arrived an hour late every single day. A one day project turned into three. The finishing work was subpar. We actually had to bring someone out to fix it. The worksite was left filthy. Empty soda cans and water bottles. A layer of dusty grin on all the cabinets and appliances. The installer barely speaks English and he uses this an excuse to pretend that he doesn't understand what is being told to him. He also has an attitude and is passive aggressively rude. We went with them over a chain box store because we thought they'd be better. I regret this decision and wish we'd saved a couple thousand and used one of them instead. Paying more plus added hassles? Not worth it. Honestly? I cannot in good faith recommend this business because of the many issues with the installer.

I provided access to an empty townhouse with the payment waiting. I paid extra for "Deluxe"…read moreservices because the previous renters had a dog. I have no idea how long they worked but I was very disappointed in how the carpets looked. As far as I could tell there was no change when it came to areas which were stained from a dog lying on the carpet. I reached out by email twice and left a voice message twice. I never heard back from the company. I feel that the "deluxe" service should have tackled the stains and if they were unable to get them clean then they should have told me. Now I am going to replace the carpet which is 5 years old. I just wasted $350.

Joel and his assistant came right on time. They did an excellent cleaning of my bedrooms and…read morestairs carpet, even doing additional cleaning. I will definitely use them in the future. Thank you!!

Mark's team at 2nd Street came in and replaced our old mismatched flooring on our main level with a…read morebeautiful new wood floor. His entire crew was amazing, from those who did the demo to the installation crew. They fixed our subfloor which had numerous issues and did the job right. I'd definitely hire them again and recommend them to others.

Thinking about having 2nd Street install your hardwood floors? Highly recommend you look somewhere…read moreelse. We had hardwood flooring installed in our den and it was a nightmare from the get-go. Measurements were way off. Two extra boxes of flooring and ~40 feet of 1/4 round. When asked about what to do with the 2 boxes of flooring (that we paid for), was told "you can sell it on eBay". Really? Then there was the installation crew. No one spoke English so any questions I had resulted in blank stares. These were not W-2 employees but sub-contractors. This crew stained the 1/4 round us and it wasn't even close to matching the new flooring. And then there was the damage to the new flooring during installation. The large staple gun that was used to "nail" the flooring was placed dozens of times on the previously installed flooring leaving nail head size indentations across the entire floor. And then there was the "customer service". Made appointment with Ackerman (the owner?) to inspect the damage and he never showed up, he didn't call, text, or email that he was going to make it. During one of numerous calls, asked Jessica to have Ackerman call us. She emailed me that she couldn't get him to talk to us. But to be honest, full discloser: 2nd Street is giving us $40 for the 1/4 round. Bottom-line: we will never use 2nd Street again and will never recommend them to anyone.

This company is the absolute worst! We ordered a futon and cushion for our daughter. The store…read morewhere we ordered it was an hour and a half away. We drove 90 minutes to pick the order up. When we arrived, the store manager explained that the only one they had was the floor model and that it was damaged, so they would have to order another. We took the cushion home and waited. Two days later, another store rep contacted us and told us that our order was in. We drove up a second time. They loaded it into our car and we drove home. When we got home, we noticed that it was damaged and was the floor model. We called the store and the apologized and said that had to order the item again. About a month later, it FINALLY came in. We drove back up with the damaged item and replaced it with the new item. The store did take off a percentage for the inconvenience. The really bad part is their awful credit card company. My wife fell for the bait and opened a credit card to get the 30% off discount. There was a lot of confusion with what we owed because of all the issues above. When she went to pay the credit card, ON THE DUE DATE, she did it in the late afternoon. Later, we found out that the credit card company charged a $30 late fee, even though she paid it ON THE DUE DATE. When she called to get the bogus fee removed, they told her the fee was because she made the payment after 5 PM and they couldn't process it until the following day. They also gave lame excuse after lame excuse for why they couldn't credit the full fee back. They offered a "one-time courtesy credit" of $15. When she elevated it to a supervisor, he wouldn't change it and said that $15 was the most they could do. They also charged another bogus $30 fee which they refused to refund. This credit card company that World Market uses is absolutely the worst, by far, that we have ever had the displeasure of dealing with. Now, we have paid the card off and are trying to close the account. Even closing the account is near impossible because every representative wants to read a long-winded script on why we shouldn't close it. This is so appallingly bad, that I cannot understate how horrible this company is. We're closing the account and will NEVER shop with this company again. If the CEO of this company, Eric Hunter, ever gets this feedback and reads it, he should do the right thing and send us at minimum $45 for the returned fees, the wasted time and effort of Three 3-hour round trips, and probably about an hour of wasted time on phone calls trying to reason with mindless "service" representatives that provide zero help and can only read from infuriating scripts.

Nothing says Happy Holidays like illegal pricing at World Market Williamsburg, VA. 11/26/25 I…read morebought two ornaments. They were advertised as three for $12. The check out charged me $4.99 each for two instead of $4 each. I pointed out that this was illegal - according to law, a retailer must sell at the lowest advertised price. The manager refused to change the price. So when shopping at this store BEWARE of them charging illegal prices.