I've lived here since 2003, the maintenance is quick and efficient whenever there is a problem. For instance, my water heater started causing the water to have a sulfur smell. within 2 hours of calling about it I had a new water heater installed and all was ready to go. They keep up on the grounds and are consistently updating and improving the place. Rent can be a bit steep, look for the cost to go up b 15 to 20 dollars per year on monthly rent. The pet policy is fairly strict, if your dog is 40 pounds and under, no problem. If its likely to be larger when fully grown or over fed then they won't be able to accommodate you. Personally I think the main issue is with the scat. They've placed station with free bags and dropping deposits about the area but many people don't bag after their animals. Fortunately the staff does an excellent job clearing things up, though I'm sure they would prefer to be doing other things. The exercise room and pool are nice and the clubhouse is a great resource for entertaining. You have to put down a deposit check of $250 to reserve the clubhouse but its never deposited unless the place is trashed. I usually have a check on file for 6 months at a time. If you clean up after yourself there is never any problem. The place has been a great spot for raising my daughter, its in Plains local school district and there are a number of other kids out in the central play area most of the summer. Its within walking distance of Raisin Rack (a organic grocer), Fisher Foods, and Rite Aid. My one complaint is that the townhouse setup includes a shared intake register setup that allows sound to travel easily, so if you're inclined to argue, or use a loud speaking voice, understand that your neighbors will have full details of what you say. read more

I WOULD NEVER RECOMMEND. We lived for a year, it was our first apartment so I'll admit we were a bit ignorant about the process. We did a quick walk through and the stuff was nice, and we signed the papers without doing a thorough search of the apartment (which i never recommend) but since we didn't really see anything major when we did our first walk through we didn't think anything of it. I feel they took advantage of us being noobs The day we moved in their was a bed bug in the bathroom, at the time we didn't know what a bed bug looked like so we just flushed it down the toilet. More little bugs kept popping up as the weeks passed and a few bites, so I decided to look up the bugs and great bed bugs. -.- MORE ISSUES: The guest before us left the place a mess, we found rat bedding or something all over the carpet in the second bedroom, but since the carpet was the color it was, it was hard to see until our roommate moved in a week later. we brought over a carpet cleaner and cleaned all the carpets multiple times, and there were HUGE dust bunnies. The fridge had sticky stuff at the bottom. There was something sticky on my closet door. A piece of the carpet right by the door was missing and had the nails sticking out. We notified maintenance about the carpet, since that was the only thing we couldn't fix on our own. We told them probably four times, and never got it fixed. THEN (yeah there's more) we had a bee problem. STILL have no idea what was up with the bees but we found about 40 dead bees by our sliding door. we taped possible entry points to keep them out but nothing did the trick, notified management, nothing. But then winter came and solved the problem for us. SO, back to the bugs, they wanted us to pay for them, after some arguing we got them to pay for them. They handled the bugs pretty well, making sure we got sprayed. However, I had bites EVERYWHERE. We didn't have people over EVER because of embarrassment which is why I plan on staying anonymous in this review, but wanted to spill my truth and experience. We had to get three nights in a hotel because the bites were making me sick, and WHY WOULD WE WANT TO STAY THERE! The amount of bugs were VERY few so it was hard to find out where they were, it took three sprays to finally get rid of them. We had a brand new couch, that we had to take apart to make sure their were no bugs inside, had to pay for bed covers and pillow covers to protect our belongs, wash all of our clothes, multiple times because we didn't want to risk them having somewhere to hid. (even though, we had a small infestation we were taking all the precautions) I had nightmares for months, still do. Checking the bed because the thought of creepy crawls on me is terrifying. We didn't even live in our apartment for about a month, and ended up moving in with my parents briefly. So, after the first spray we told management about our hotel fees and all the other fees that were adding up because THEY gave us bugs (or the resident before us, either way their fault), they told us that they would work on trying to get us reimbursement in form of rent if we could give proof of our hotel purchases, we did, but that never happened. CONSTRUCTION: They decided to replace the siding or something to every building around us, which would have been fine, but we did not get any notification about the construction. It was very loud in the morning through out the middle of day, especially when they were working on our building. It was very distracting especially when i wasn't feeling good and trying to take a nap, or just wanted to sleep in after a long week of waking up early. I just think it was rude of them to not give their residence a heads up. ANIMALS: We had two cats later, and told management we planned on getting cats because we weren't sure if we could get two. We were allowed and told we would be charged. We were never charged. So, obviously we didn't say anything, we did our part. They never charged us for a deposit. We thought MAYBE they were going to let the pet fee slide because of the bugs and the shit we had to go through when we first moved in, guess not. I had no intention of writing a review, I figured at least they worked to get rid of the bugs, if not the other stuff. However, i changed my mind after we didn't get our deposit and we're billed Move out day: we decided we didn't want the next people to have the same issue as us. So, we spent four days cleaning and fixing little things. However, we forgot to clean the oven, and got billed for them having to replace the carpets. (The carpets should have been replaced before we moved in. they were already not in good condition) WE WERE TOLD JUST TO LEAVE IT THE WAY WE GOT IT, and we left it a million times better then we got it, yet since we trusted them and signed the paper we had to pay This place sucks. read more

I DO NOT RECOMMEND First off, they made us SIGN the papers BEFORE even seeing the apartment. Okay? That's the first problem. The second problem was the fact that when we moved in, there were BED BUGS. Howwwwww do you not know about that?? And the they accused US of bringing them into the apartment complex. After many, many times of arguing about the bed bugs, they finally brought someone in to spray and take care of them. But then later on, tried to bill US for the spray. I think not.... When they were the ones who did not check the apartment well before having anyone move into the apartment. We had to spend money to stay in a hotel for FIVE days. And they tried to tell us "Spending money on hotels was our fault because the apartment was still available." WHO in their right mind would stay at an apartment with bed bugs?!?!?! And they wouldn't reimburse us for having to pay for the hotels. Now, remember what I said about signing the papers. We go to move out, and all they said was "Make sure the place is clean." Which is VERY vague. We cleaned the apartment well and made sure things weren't messed up. They billed us for the carpet being messed up, even though the carpet was messed up and not new when we moved in. They billed us for things that were there when we moved in. Even though we couldn't file about those before because they made us sign before moving in. I highly do NOT recommend this apartment complex. read more

They are refusing to give my security deposit back after I have voiced all my concerns about discomfort proof thay they treat tenants like scum. I have printed screened all the terrible reviews as well as I have proof of personally talking to ex tenants and I refuse to live somewhere where I would have to deal with being treated so terribly so I asked for my security deposit snd after many calls to the property manager and simco they are still being rude as hell. If you treat someone this terrible before they even move in why on earth would they want to live there to go through all the horrific experiences you have given other tenants!? I just want my security deposit back and they laughed and said it only $400 dollars as if I dont work 70 hours a week for nothing!? This is so inhumane. Now I have to go even higher to the attorney general and better business bureau to complain. So messed up. No one should have to be harassed and treated this bad ever! read more

SO I was so excited about this place! They had a weight restriction for dogs that mine fit into! I've had a hard time trying to find a place that will let me bring my 40# shepherd/lab mix. My fiancé and I went through all of the paper work, they met my dog, we put our deposit down and signed our lease and then 3 weeks before we are to move in they tell us that they can't accept our dog!?!? They gave me my money back, great! But After all the trouble I've been through trying to find a place that will let me have my dog and they say "Oh yeah she's fine! She's gorgeous! Not a problem!" I even asked if there were breed restrictions. "Nope just as long as she's 45 and under!" Then we put our deposit down, we start packing and getting ready and now we have to start all over again because there is apparently a breed restriction as well as a weight restriction... What???????? I combed over my lease contract and all of the other papers that I signed there was absolutely NOTHING in those papers that stated that there was a breed restriction... NOTHING!! So now I'm back to square one trying to find a place that allows "large dogs" she's 45#s, not large. and doesn't have breed restrictions because she's part shepherd... If you're thinking about moving into this place, yeah they're nice if you have a cat or a tiny dog that isn't even MIXED with what is considered an aggressive breed, but if you have a dog that is over 45#s and is even MIXED with an aggressive breed.. Forget it. Colonial Club is breedist it's not nature that the dog is aggressive, it's how they're raised... I work with animals every single day and I see the difference in owners to breeds every single day. Don't tell me that my dog is unacceptable when you've met her and told me that she's fine. read more