It's about time Westgate Mgt Office receives some positive feedback for the way they conduct…read morebusiness. The interactions I've had with the staff has always been very productive and I have received nothing but respect and honesty which makes me feel blessed to do business with them. During a time that I needed it the most, they offered me a sense of community. In my opinion, that's a very important factor when choosing your place of sanctuary. Luckily, Grisez Brothers, Ltd., provided me with the opportunity to rent the end unit in front of a wooded area and I love every minute of it. My apartment may not be in tip-top shape but if I owned a home, it may not be either! Maintenance was responsive and informative on the issues that arouse where I didn't have the skills to resolve on my own. At the end of the day, I feel a sense of security renting from them. If you are in need of a rental unit, please consider giving one of their properties a chance to hopefully exceed your expectations as mine have been! Westgate is providing a service and as a business should be able to make a profit. As the renter, I assume all accountability for anything above normal wear and tear. Unless proven otherwise, I believe I will be treated fair and just when determining whether it's damage or wear and tear. I hope I'm able to provide inquirers a detailed look into my experience with the human element of Westgate. Smiles, Ashley

I rented an apartment from Westgate Management for approximately 4.5 years. I lived in a bottom…read morefloor apartment of Heritage Manor. I was hesitant to write a review, but ultimately decided that others should know what it was like. *Apartments have baseboard heating. My first electric bill was over $300 and I never kept the temp above 68 in the winter. *The a/c unit is a wall unit. It does not keep the back rooms cool. The moisture from the units above me collected into my wall which resulted in my wall being covered in mold and caving in. I had to clean mold out of my unit regularly. The moisture from my a/c and the ones above me collected onto my "patio" making it impossible to sit out there. *When it rained, rain water poured in through the top of my patio door. They had my carpet cleane and fixed the issue, but I know of other renters who had the same problem. *There is NO working ventilation in the bathroom. The paint began to mold and peel off the walls due to all of the collected moisture. Some buildings allow cats, ours did not. We made the hasty decision to rescue a cat that was in a life or death situation. Leslie from the office was extremely nice about it. She provided the option to move into a cat friendly building. We decided to move. These apartments are old and very outdated. I feel that if the problems were fixed properly, it could be a decent place for someone starting out or needing to get back on their feet.

just now New…read moreBrookwood. Just bought Hilltop Apts. first of all they are archaic. No email or text it's door hangers and paper on doors. My situation started 3 weeks ago with another tenant started harassing me was yelling in my window(I am ground level) and said he would be putting up a camera to record me z I reported right away and shared a young mom with minor kids loaded and unloaded her kids there that was a concern. Management would not do anything said was for security which it is not he's in the middle building . Fast forward he has had numerous complaints from other neighbors I made a police report after he dumped his dogs crap in front of my bedroom window and they said would be up to management to handle they couldn't do anything Many emails phone calls and texts and they defend this harasser This morning he had his dog outside my bedroom window intentionally riling up my dog with his dog and I called management and when they finally got back to me defended him again I informed I would be moving out because I do not feel safe with the psycho they are allowing to harass me Oh and they charge too much for crappy apartments

Rent has increased from $525.00 to $1,000.00 per month or more. This is considered the low end of…read moreLouisville. They care about corporate greed not the people that enrich them. This economy has been brutal and yet here we are.

The studio is more money than the 1bed room. No utilities are included. No pets. So not some place…read moreI want or need to live there.

Quiet place to live. Well kept grounds and common areas. Rent is reasonable given that it…read moreincludes gas, water and basic cable. Management is friendly and responsive to maintenance needs. One issue: this may have only pertained to my apartment unit, but I had a really hard time keeping the place under 75 degrees in the summer. No good answers or response came from the apartment managers.

The floors and walls are so thin you can hear your neighbors calmly talking (and they can hear…read moreyou). The water bill is 3x that of a three bedroom home. Brookwood is so difficult to work with they should be out of business. Unethical scum.

I have lived at Sanctuary Grove since April 2015 and I love living here. The apartments are only…read moreabout 2 years old, appliances are stainless steel, and the master bedroom is huge with a giant walk in closet and master bath. Any time that I had to call maintenance, they were there promptly to fix anything needed. Wendy in the office is very friendly and easy to work with. The apartments are a bit pricey but definitely worth it!

REMOVE them from your listing THERE are roaches on the hallway wall & some units maintenance barely…read moreexist leasing staff is HORRIBLE very unprofessional this is worse than the projects DO NOT MOVE HERE YELP TAKE THIS LISTING DOWN THE BBB will receive a FORMAL COMPLAINT no way I'll keep paying rent at a ROACH motel Ashley has a foul mouth very ignorant FIRE her ASAP

Hallway lights have been out for weeks. Its Way too dark and Dangerous for anyone coming and going…read moreon the stairs..... NOT a safe situation at all.

I rented from them in 2007 with a roommate. There were so many problems with the apartment. My…read moreroommate and I got sick from the water in apartment. Every time plug in outlets would spark. Our toilet was constantly clogged. Took them months to give new stove when ours didn't work upon moving in. Was just problem after problem. When we broke our lease because they didn't fix things their lawyer tried to come after me while living in homeless shelter demanding rest of rent. I was homeless and disabled he treated me like I better pay or Sue. Had I thought about time I could see them for repairs not being done had i thought of it. Terrible place to rent from.

If I could give no stars, I would…read more DeVille has 12 apartments to a building and only 4 hot water tanks. Meaning 3 apartments share one hot water tank. That is not proper protocol for ANY apartment complex. They also do not like to resolve problems, they would rather blame them on other people that understand that they made a mistake. Terrible people to rent from.

The management is absolutely terrible. No one ever answers the phone or is in the office. We've…read moreplaced work orders over 8 months ago and not one of the requests has been fixed yet and every time someone says they're coming out, they don't. We've called emergency maintenance several times because we have a missing panel in the laundry room that exposes an open area that leads to the outside of the building (which has been like that since we moved in nearly 8 months ago) and now mice are coming in through the open panel. Emergency maintenance response was "we can't help you since you already placed a work order". I would give this place 0 stars if I could and I have already reported them to the BBB because a staff member told me that management purposely makes living conditions almost unbearable so they can keep rent cheap