Beautiful grounds, well maintained, quiet, friendly neighbors, close to everything including the…read morebeach

When my grandparents moved here less than 3 years ago, they instantly regretted their decision but…read morefelt trapped after selling their home, possessions and liquidating their assets and have therefore stayed. Allowing this to remain was one of the worst decisions my family ever could have made. The food is decent at best and the food service staff in majority is poor, as is their current hostess. She shows inherent favoritism where residents who "play the game" through flattery, begging and bribery receive assistance, while others do not. The other residents are ignored or keep their concerns to themselves for fear of repercussion. The residents are spoken down to in rude tone of voice, things are muttered at them under their breath or are ignored altogether. Tonight two servers said "what do you expect? I'm busy!" to two tables who asked for their drinks having not received them half way through their meals. When I inquired about this I was told it was because they were "short staffed" and our waitress had to cover 6 tables. Nevertheless, order of operations is to bring drinks first and then food. Additionally, especially in a medically fragile population, food without a beverage is a choking hazard. When I asked the hostess, who acts as the "manager" she shouted while walking by our table that she didn't know why it was "any of my business", a comment that is both rudely unnecessary and ignorant. My grandfather is and will ALWAYS be my business, As are all people who are being treated unkindly or unfairly, as it is part of my code of ethics as a medical professional and my charge as a decent human being. Additionally, the apartment buildings are poorly maintained and often smell. Despite having cleaning services, the apartment is generally dirty and requires that we clean it ourselves, despite the fact that my grandfather at 90 still vacuums daily, he cannot clean the bathrooms as it is a safety risk for his to bend over and scrub. I often wonder if we should hire additional outside cleaning services, as whenever I come to visit their are mold rings in the toilet bowls, dust everywhere and he is often told to "stay out of her way or leave" so she can clean. Management staff is difficult to contact, as evidenced by the fact they don't even list their numbers on their website in a contact directory. I cannot encourage you enough to look for other placement for your loved ones, I rather beg of you.

Stopped in to visit a friend who was admitted to have a procedure, looks like he will be here a few…read moreweeks. This is fantastic facility and is very secure so be prepared to go through a Magnetometer and have you photo taken and a badge assigned to you before proceeding to conduct your business. There is some ongoing construction going on to expand this facility's capacity but it's contained and didn't affect entering or exiting the property however getting here can be a little challenging with all the traffic in the area. The staff here was really friendly and accommodating and I found the layout of this hospital to be very user friendly with good signage throughout. We found our way to our friend's room without any assistance and had a wonderful visit. I was told the level of care has been amazing and attentive, so we all have high expectations that the results will match the staff's professionalism and competency - I'm sure I'll return a few more times in the next few weeks to check on my buddy but it's reassuring knowing he is receiving the best care possible...

My husband and I were well established within the Advent Health system for a number of years but we…read morehad had two previous primary care physicians leave their practices rather abruptly. It hadn't been easy finding another primary care practice within the Advent system, but we had. We had found a physician we really liked in a very good family practice group located in the medical offices of the Advent Health Daytona Beach hospital. We felt we were being well cared for there, until we suddenly weren't. At our last routine office visits we were told when we checked out that the practice, of four physicians, was being closed! We had been scheduled well ahead for our upcoming routine office visits and of course those visits were cancelled. What we received was a cryptic form letter with the names of four nurse practitioners in case we were in need of future care. While we don't mind being seen by a nurse practitioner occasionally, and preferably for a specific problem, we want to be seen by an MD for our regular ongoing care. A bit shocked by this sudden and unexpected news and disappointed that we had not been told by our physician after our exams, we felt compelled to ask some pretty pointed questions. Our inquiries were met with what we felt were believable answers. The practice closure appears to have been a management decision and it had been decided that the physicians were not to personally impart this news to patients directly. Instead, that unwelcome news was shifted to the clerical staff, which frankly seemed to us to be quite unfair. Our two previous physicians, who had also left the Advent system, had given us the courtesy of personally sharing the unpleasant news of our needing to find a new doctor, so we asked why this time we hadn't been afforded this courtesy. It apparently wasn't our physician's choice, it was a directive. (But by whom?) A perusal of the current Advent Health website of primary care MD's accepting new patients shows we've pretty much been left with very few, if any, choices. And, the unwelcome result is that our scheduled routine medical care is also set back by months and neither of us is "Feeling Whole" as advertised.

Pain management is now prescribing Cymbalta for chronic pain???…read moreSeniors can't get better pain meds and suffer horribly Shame Shame Shame

I love these guys Dr. Richard is an excellent PT doctor He is not afraid to touch you. knows what…read morehe's going Great customer service Very professional Thank you Emilio Menendez I also see the Dr and staff for pain management I can't say enough God Bkess

Quick and friendly service. Clean and well kept facility. Nurse was personable and friendly made me…read morefeel at ease. Doctor came in quickly with an accurate assessment getting me in and out with zero problems in under an hour.

Terrible experience, doctors/nurse practitioners here are incompetent and play a guessing game. I…read morewas even billed for an injection that was never administered. When calling the AdventHealth billing department to dispute the charges, they told me to call the CentraCare facility. When calling the CentraCare facility, they told me to call the billing department. I've received nothing but a run around, wasting time and money dealing with AdventHealth. I will never step foot in any of these facilities again. Utter incompetence over here...

Poor Service out dated clinic., No help with referrals or prescriptions…read more They say one thing and never follow through. Fake Staff

I would give this a zero ifI could. Sat in the office for…read moreover two hours both times .They do not send prescriptions electronically. You have to call them every time you need them. Refused to change a prescription for a rescue inhaler although another doctor had diagnosed me with bronchitis day.. The receptionist accused me of "abusing" my inhaler, which isn't a thing. Terrible I will never go back there Huge waste of time.

This is my second trip here to try and pick up a simple order. The doors are always locked then the…read morejoy of having to call the phone number on the door and be on hold for 7 to 10 minutes while the representative is clunking away on the keyboard to let people in this building know that someone is outside waiting. And then good old Christian comes out oh we're having problems with the door again as he sticks a piece of Kleenex in there. And just like last time he looks at me like I'm from another world does not ask how he can help me what do I need but he informs me again they're in a meeting and he'll get back out here as soon as he can they have a lot of meetings. So now this simple order to pick up has turned into a half hour. I wish there was somewhere else I could have gone I will never recommend this place to anybody.

The absolute worst customer service EVER. They took a week to even enter my wife's information into…read moretheir system. They lacked dr info but did not notify us until I called the next week. They did not process the need for a wheel chair until the following week. Now it's three weeks and they don't even answer or return phone calls. Still no wheel chair. They have no idea how to serve medically needy patients.

I had the good fortune to see Teresa Risner of LTC Advisors speak at a presentation concerning…read moreMedicare at the Senior One Center on Douglas Ave in Altamonte Springs where she has her office. She was an extremely articulate and humorous speaker who seemed to really know her stuff and I was to find out when it really mattered that my first impression was spot on. A few months after attending the presentation, I unfortunately let another consultant convince me to use him as he was claiming Ms. Risner was far too busy to give me her full attention and good service but it turned out to be him that would drop the ball in so many ways it was ridiculous!! Luckily when I needed advice regarding the previous choices I made, I remembered her comments and her encouragement to give her a call even if she was not my consultant and she'd be sure to give me her best thinking so I called her, made an appointment, met with her just this past week and I sure am glad I did! When we met at her office, she was completely 100% invested in what I needed which was advice regarding my Part D Medicare Drug plan which had changed drastically after I had renewed it during the past open enrollment. She was so engaged that not only did she help me with my Part D issues, she also noticed that I would save money on my Medigap premium if I was willing to consider changing plans as is allowed with the Medigap plans & so by going with her suggestion, she saved me $28.44 a month on my remaining nine monthly premiums because she noticed the alternative plan that was almost identical to the one I originally chose but had experienced a 7.7% decrease in the premium cost with the only change being that I would be responsible for the full or partial $185 deductible if any of it was not paid (which it turned out was paid in full in January due to a lot of medical charges that had already gone through.) She took her time, gave me her full attention, and expertly showed me the plan coverage, and even documentation of the price decrease. Also, she even confirmed that no additional underwriting would be necessary if I chose to stay with my current plan provider. She answered every question I had and didn't rush me nor did she make me feel badly about asking lots of questions as I was a bit confused about the change at first. Today when I called the plan provider they confirmed every single thing Ms. Risner had told me as well as confirmed the total cost savings of $256. That is quite a savings!! If you need someone to help you make good decisions regarding healthcare insurance and Medicare issues, look no further than Teresa Risner and her company LTC Advisors. I'll be referring all my friends and neighbors to her!!

Best Long Term Care Insurance Services, call Teresa and she is very friendly and will be happy to…read moretake care of your home care, very professional service on reasonable prices, I highly recommend them for any body in need of home care insurance.