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    Colonial Gardens

    3.0 (5 reviews)
    Open Open 24 hours

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    Colonial Gardens - Colonial Gardens Bldg 1 - Assisted Living Facilities Near Me - San Antonio, Texas
    Colonial Gardens - Assisted Living Facilities Near Me - San Antonio, Texas
    Colonial Gardens - Assisted Living Facilities Near Me - San Antonio, Texas
    Colonial Gardens - Assisted Living Facilities Near Me - San Antonio, Texas
    Colonial Gardens - Assisted Living Facilities Near Me - San Antonio, Texas
    Colonial Gardens - Assisted Living Facilities Near Me - San Antonio, Texas

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    Colonial Gardens - Backyard of Colonial Gardens Bldg 1 - Assisted Living Facilities Near Me - San Antonio, Texas

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    Brookdale Senior Living - Dirty disgusting resident bathroom

    Brookdale Senior Living

    1.0(2 reviews)
    0.2 mi

    This review is for the Brookdale jones maltsberger…read more Before deciding to place a loved one at this facility, please read this review and look up "lawsuits against Brookdale Senior Living." This is a Type B facility, meaning it should be able to provide 24/7 care for residents with limited mobility. My mom stayed here only a little over a month and experienced what we believe was neglect along with verbal and financial abuse. Shortly after moving in, she suffered an injury that left her barely able to walk due to severe pain. We quickly learned this facility could not provide the compassionate and attentive care they claimed they could. During this time, Brookdale leadership suggested hospice and convinced me, while I was emotionally distraught, to add medication dispensing and grooming services. I left that meeting emotionally drained with an additional $1,000 added to my mother's monthly bill believing she would receive the care she needed. I was wrong and looking back, the experience felt predatory. Most second shifts (2-10 p.m.) had only two caregivers for the facility and no supervisor present. Even during first shift, caregivers appeared overwhelmed and rushed. If my mother was asleep, meals were sometimes left out of her reach. I once found Desitin in her toothbrush, and one weekend, she was left in the same nightgown from Friday through Sunday. She often waited 1-2 hours for call requests to be answered, and one night her call went unanswered for six hours. If she had fallen or experienced a medical emergency, help may not have arrived in time. The final turning point came when a caregiver verbally intimidated my mother for using her call button. While my mother was in pain in bed, the caregiver leaned over her and told her to stop pressing the button because they had many other residents to care for and "everyone pays for extra services." After this, my mother became afraid to ask for help during second shift. Her hospice nurse later told me the staff could not care for her appropriately and recommended a personal care home instead. I moved my mother out as quickly as possible. She is now thriving in a personal care home where she is treated with dignity and respect, something that was severely lacking during our experience at Brookdale on Jones Maltsberger. I did not immediately report the verbal abuse because my mother feared retaliation while she still lived there. Instead, I focused on getting her somewhere safe. The fact that she feared retaliation at all says a great deal about the environment there. I have since submitted detailed reports to authorities and included contact information for family, friends, and clinicians who witnessed these issues. Because Brookdale could not adequately care for her, I obtained a support letter from the hospice physician requesting a 14-day notice instead of the full 30 days. The Executive Director rejected this request, insisting the facility could meet her needs despite the serious issues occurring during second shift. I also asked them to consider refunding at least part of the $2,000 community fee my mother paid given she was barely there a month and left under these circumstances, but this was also rejected. Additionally, despite revoking authorization for automatic withdrawals, Brookdale still attempted to withdraw a large disputed amount that would have placed my mom at a deficit if I hadn't already placed a stop payment on Brookdale. I was present at this facility almost daily and my mother was still verbally abused and neglected. I worry deeply about residents who are even more vulnerable because not everyone has someone to advocate for them the way I could for my mother. No family should ever have to wonder whether their loved one is being ignored, humiliated, or left to suffer behind a very costly closed door.

    We unfortunately had to place a dear elderly loved one with Dementia into assisted living. The AIDS…read morethat assist the residents are very sweet and do try very hard to give these precious elderly people the care they deserve. Unfortunately there just aren't enough aids to take proper care of the residents they are assigned way to much work to do so they don't have time. The management of this facility is pittifull. The charge nurse is totally unprofessional in her attire and her attitude. This facility is constantly changing management. When the facility was Emeritus the management was totally professional and caring. Recently the rent is going up by 50% with no added care. Just be careful when considering this facility for your loved one. Any assistance to the residents is an additional charge (ie) showing them to their room, that is considered Redirecting. Please be aware and ask many many questions about levels of care. Look around at MANY other facility's before you make a decision.

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    Brookdale Senior Living - Resident toilet

    Resident toilet

    Brookdale Senior Living - Broken sink

    Broken sink

    Brookdale Senior Living - Chair pad covered in poop

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    Chair pad covered in poop

    Colonial Gardens - assistedliving - Updated June 2026

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