Please stay away from this place. My mom and dad passed after they were there for just 3 months…read more My mom was an independent person walking until she fell. When she fell, they put her in a wheelchair and never took her out. Because my mom passed away December 9th, they are prorating her time there and have yet to pay me back. Please be wary of this place. Whenever you call, they are in meetings. They are fast to take your money, but when they owe it to you back you're going to wait forever. We are already 5 months since my parents passed. Both of them died in December. Their food sucks too. My dad would not eat it. I had to bring him food. My mom's bed literally had shit on it. My uncle was the one who saw it. They leave the residents wet. Supposed to check on them every hour. Well I had to buy cameras cause it wasn't happening. My sister and I had to call the facility to get someone in the room.

Shavano Park is a country club and not a prison for seniors! I immediately felt welcomed walking…read morein and I asked myself, "Would I want to live here?" YES! Absolutely! Staff friendly and helpful. Communication was completely transparent! How often do we get that?! The facility is warm, casual and inviting. It doesn't feel at all clinical either. It smells good too! The staff get along within themselves and the residents. Come get a tour and see compassion at work!

Absolute angels! My 95-year old mom was evicted from her previous facility on a Friday night before…read moreChristmas, in the dark, in the rain (just drizzle, but still wet), in the cold with nothing but the clothes on her back. Arden Court is the only place that answered the phone and they took her in without question! They warmly welcomed her (and me, too), provided her with hugs, food, and a bed with warm blankets to sleep on. From that point on, they were only more wonderful. The caregivers interacted with her with dignity and love, and took all the time they could to show her she was safe and cared for. The building is a marvel -- four wings of 16 residents each (I think its 16), color coded and decorated with themes. It has very nice outdoor areas accessible to the residents. The food looked good and seemed to be very healthy. The staff are incredible, attentive, and that includes Gina, Ashley, Emily, Brian, Deanna and Gonzalo. Dr. Cowan is there on staff (and on call all the time), and nursing staff are there 24/7. After we got in, I found out that many of my church friends' family members had been there, so I felt even better about my mom being a resident. Unfortunately, my mom's dementia progressed so rapidly that she passed within 6 weeks of arriving, but she was in the best place possible with the best, and most caring staff I've ever witnessed. My mom had been through many skilled nursing facilities over the years (for rehab after surgeries), and I've never experienced the warmth and love like I did at Arden Court. Not a single staff member walked around playing games on their phones or ignoring a call out from a resident. They also provide monthly meetings to the families of their residents, to learn more about how to best support their loved ones, and how to manage our own grief. They have a little beauty shop, and lots of activities. Best place EVER!!

From the owner: Memory Care is all we do. We know. We understand. We can help.read more

I am not sure if some of these people were at the same facility that my son and I toured the other…read moreday. I found that most of the staff were so friendly and helpful. The management went out of their way to come and greet us and knowing dealing with possible placement of a family member is stressful and the RSC Natasha put us at ease and had us in stiches during the assessment process, She and Yolanda even noticed the time and asked if we wanted to stay for lunch, the food was fabulous and there were so many options choose from. One of the big things is when we entered the place there was no smell of urine it was clean and fresh. I am glad we went and looked for ourselves instead of listing to the reviews. The one thing is the place is not cheep!!

"My mom required full-time care that I could no longer provide, and I wanted only the best for her…read more Unfortunately, Lynridge of San Antonio failed to deliver on their promises. The facility is severely understaffed; the few caregivers they have are expected to perform miracles, managing heavy resident loads while also being responsible for cleaning, serving food, and entertaining. While a few caregivers were truly kind and went the extra mile, the overall management was appalling. I ultimately had to remove my mom after finding ants in her bed. The facility was dirty, and since the activities coordinator resigned, residents were left sitting in chairs all day with no engagement. When I raised concerns, administration was dismissive, even claiming that memory care residents 'don't remember anything anyway.' The breaking point was the lack of basic hygiene. An administrator named Nichole flatly refused to allow a caregiver to shower my mom, claiming it was hospice's responsibility. Despite another administrator, Lisa, promising to override this, the shower never happened. I was paying for services that were never provided, lied to, and dismissed. I moved my mom out the next day and have since found a much more loving, professional environment for her. I would NOT recommend Lynridge to anyone."

One of my clients is a new tenant. Adante Concierge Eric went above and beyond to make sure we had…read moreher taken care of. We were able to ensure that her TV, telephone and computer transitions went smoothly despite issues with Spectrum. The food and the service at the restaurant are also legendary.

I love their set up. Plus I worked at the assisted living. The manager at Independent Living was so…read moresweet. They really care about their residents. The type of care is above and beyond because the staff cares. The care at independent living is seriously the best.

We recently moved our father to this memory care facility. They have been taking excellent care of…read morehim. I am very pleased.

Fantastic community with a staff devoted to helping individuals with memory loss. This was the…read moreperfect size for my grandmother as she does best in smaller group settings. The leadership team made the difficult process easier and helped provide resources for our family as well as GaGa. We feel so comforted with the decision we made.

Our family had a horrible experience here. We were told medications would be the last resort and…read morethis was not true. The physician who comes to this facility to see residents wouldn't listen to our concerns or wants. In fact when we asked to taper off meds he increased them. Our LO was placed on some heavy duty psych meds and they had never taken any of this type of medication before. We were told that the residents would be active throughout the day and most of the time when we came to visit the residents were sitting around, watching tv or in their rooms. We believed we were getting the best based on the monthly rate for this place and the promises made during the tour. Our LO was accused of "aggressive" behavior which basically was due to them being asked to leave other resident's rooms. They leave the resident's rooms unlocked throughout the day so it's no wonder they wander around into places they shouldn't be. We were told our LO needed an inpatient psychiatric admission. At that point we went to go pick up our LO and all of their belongings because we were fed up with their poor care. We wrote to the administration after about all of our concerns and never received a reply. We sent it certified so we know it was received. Our LO was there less than 3 months and they would not refund any of the $1500 move-in fee. Also, the turnover here is ridiculous. Staff would leave and we would have no explanation. I've recently learned their admissions director is now at another facility, too. The end of our story was we took our LO home and they were perfectly fine. We found another facility where they are happy and well cared for. There are no heavy meds in place and no need to go to a psych facility. For the $6500 monthly rate at Bader House you definitely do not get what you pay for and they take no accountability. It's a beautiful facility but that means nothing if they residents are not well cared for. I hope this will help another family avoid a bad experience.

Take it from someone who knows. This place runs by Micromanagement at its finest ! Staff constantly…read morebickers amongst each other probably due to unhappiness. This goes from the top down. I had a member of my family once this facility and never again. It's a pretty place just didn't work out for me. Maybe once management changes it will get better. Who knows.

Love working here. The staff is very friendly. The residents are the sweetest and I enjoy serving…read morethem.

From the owner: We're redefining the Assisted Living and Memory Care experience…read more Our Resident First philosophy is the foundation for the Adante Assisted Living & Memory Care experience. We're dedicated to providing exceptional care, with individualized care plans tailored to every need and robust social programs that provide an active, fulfilling lifestyle. Spacious, private apartments come in the form of multiple pet-friendly floorplans. They feature in-unit kitchenettes, with weekly housekeeping and linen services. Each unit is equipped with a pull cord and pendant for assistance, in addition to safety-equipped bathrooms and on-call nurse care.

Great facility. The nurse, Faith, has been awesome. Always available and caring for the patients…read morelike its her own parents. The staff are staff and happy. I haven't seen any change with the staff. I did notice that activities are happening on the weekend now and everyone looks good. Food looks great and tasty.

Not for active Alzheimer's residents. They do not have enough room here. Very small hallways and…read moreshared restrooms. Mom was here 2 weeks and sedated on Haldol whether she needed it or not. No way dont do it. Moved my mom after 2 weeks while they had her shipped off to a psych hospital. BTW she is doing fine at the new place and they say she is "easily redirected" and her agitation with transitioning to memory care is "nothing they can't handle." and considered "normal." I have zero faith in Autumn Grove cottage after the way my mother was treated.

We couldn't have done it without help from Sisters Care!…read more Our mother broke her ankle and needed inpatient rehab after the surgery to repair it. She is also in stage 5 Alzheimer's dementia and had a very bad reaction to the anesthesia used during the surgery; a very common side effect for those with dementia. Family members and friends were by her side all day and evening, but we didn't have anyone who could be there at night. Mom was having extremely vivid nightmares and would be very upset when she woke up in the middle of the night disoriented and feeling an urgent need to get out of bed and run away! Sisters Care from The Village at Incarnate Word provided the overnight coverage for us. The "angels" who helped Mom were able to reorient and help her to calm down so she could go back to sleep. They also kept her from walking on her broken ankle before it was sufficiently healed. I wish I could mention each of our caregivers directly.... I waited far too long to submit this review and have forgotten the names, but not the kindness, peace of mind, respite and quality care they gave our family and friends so we could be there to support Mom! #homecare #inhomecare #qualitycare #seniorcare #SistersCareCaregiving #TheVillageAtIncarnateWord

I cannot say enough good things about Sisters Care! My mom had dementia and was at an in between…read morestage...between self reliance and needing full time care. Onboarding was seemless and stress free. We explained moms level of dementia and a "story" to go along with. Mom was getting a "personal assistant" once a week for companionship and shopping for any of her personal needs. The care givers were so kind! No pressure...just friendship. It was the perfect situation for mom. Thank you Sisters Care! xxx