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    Texas Senior Services

    5.0 (5 reviews)
    Closed 9:00 am - 6:00 pm

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    Brookdale Senior Living - Dirty disgusting resident bathroom

    Brookdale Senior Living

    1.0(2 reviews)
    0.1 mi

    This review is for the Brookdale jones maltsberger…read more Before deciding to place a loved one at this facility, please read this review and look up "lawsuits against Brookdale Senior Living." This is a Type B facility, meaning it should be able to provide 24/7 care for residents with limited mobility. My mom stayed here only a little over a month and experienced what we believe was neglect along with verbal and financial abuse. Shortly after moving in, she suffered an injury that left her barely able to walk due to severe pain. We quickly learned this facility could not provide the compassionate and attentive care they claimed they could. During this time, Brookdale leadership suggested hospice and convinced me, while I was emotionally distraught, to add medication dispensing and grooming services. I left that meeting emotionally drained with an additional $1,000 added to my mother's monthly bill believing she would receive the care she needed. I was wrong and looking back, the experience felt predatory. Most second shifts (2-10 p.m.) had only two caregivers for the facility and no supervisor present. Even during first shift, caregivers appeared overwhelmed and rushed. If my mother was asleep, meals were sometimes left out of her reach. I once found Desitin in her toothbrush, and one weekend, she was left in the same nightgown from Friday through Sunday. She often waited 1-2 hours for call requests to be answered, and one night her call went unanswered for six hours. If she had fallen or experienced a medical emergency, help may not have arrived in time. The final turning point came when a caregiver verbally intimidated my mother for using her call button. While my mother was in pain in bed, the caregiver leaned over her and told her to stop pressing the button because they had many other residents to care for and "everyone pays for extra services." After this, my mother became afraid to ask for help during second shift. Her hospice nurse later told me the staff could not care for her appropriately and recommended a personal care home instead. I moved my mother out as quickly as possible. She is now thriving in a personal care home where she is treated with dignity and respect, something that was severely lacking during our experience at Brookdale on Jones Maltsberger. I did not immediately report the verbal abuse because my mother feared retaliation while she still lived there. Instead, I focused on getting her somewhere safe. The fact that she feared retaliation at all says a great deal about the environment there. I have since submitted detailed reports to authorities and included contact information for family, friends, and clinicians who witnessed these issues. Because Brookdale could not adequately care for her, I obtained a support letter from the hospice physician requesting a 14-day notice instead of the full 30 days. The Executive Director rejected this request, insisting the facility could meet her needs despite the serious issues occurring during second shift. I also asked them to consider refunding at least part of the $2,000 community fee my mother paid given she was barely there a month and left under these circumstances, but this was also rejected. Additionally, despite revoking authorization for automatic withdrawals, Brookdale still attempted to withdraw a large disputed amount that would have placed my mom at a deficit if I hadn't already placed a stop payment on Brookdale. I was present at this facility almost daily and my mother was still verbally abused and neglected. I worry deeply about residents who are even more vulnerable because not everyone has someone to advocate for them the way I could for my mother. No family should ever have to wonder whether their loved one is being ignored, humiliated, or left to suffer behind a very costly closed door.

    We unfortunately had to place a dear elderly loved one with Dementia into assisted living. The AIDS…read morethat assist the residents are very sweet and do try very hard to give these precious elderly people the care they deserve. Unfortunately there just aren't enough aids to take proper care of the residents they are assigned way to much work to do so they don't have time. The management of this facility is pittifull. The charge nurse is totally unprofessional in her attire and her attitude. This facility is constantly changing management. When the facility was Emeritus the management was totally professional and caring. Recently the rent is going up by 50% with no added care. Just be careful when considering this facility for your loved one. Any assistance to the residents is an additional charge (ie) showing them to their room, that is considered Redirecting. Please be aware and ask many many questions about levels of care. Look around at MANY other facility's before you make a decision.

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    Brookdale Senior Living - Resident toilet

    Resident toilet

    Brookdale Senior Living - Broken sink

    Broken sink

    Brookdale Senior Living - Chair pad covered in poop

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    Chair pad covered in poop

    Colonial Gardens - Colonial Gardens Bldg 1

    Colonial Gardens

    3.0(5 reviews)
    0.1 mi

    My grandma has been living at the Colonial Gardens Alzheimer's Assisted Living property for several…read moreyears now. The facility is clean and safe for the residents. During the Covid-19 situation, they have followed a strict hygiene protocol and have locked down the facility to protect the residents. We are grateful for their prompt attention to this issue and we know that their actions are the reason that none of the residents have contracted the virus. Whenever we have visited previously, we are always cheerfully greeted by staff.

    My mother was diagnosed with Alzheimer's Disease 12 years ago. When the memory care facility near…read moreher Iowa home told our family in 2014 they could no longer care for her, we decided a big move to be near me in San Antonio was the best thing. Through A Place for Mom, I found Colonial Gardens and grateful they had a place for mom! We've never regretted it. They're dedicated to dementia-related residents and the facility design is conducive to that: the two buildings with up to 16 and 20 private rooms and homey dining and living rooms. Both have huge, peaceful fenced backyards. CG is older than many facilities in town, but generally well cared for. However, the caregivers make the difference at CG. Despite the fairly frequent turnover of some staff and directors over the years, our favorites remain constant and genuinely caring (Executive Director Georgina Merrill and her team, to include Laura Maharich, are great). We can never thank them enough for their dedication to be mom's loving extended family. Remarkably, she's been at CG for almost 6 years with little illness except the continuing decline from the Disease, which is a testament to the great care she receives there. (As I write this review, we're in the midst of The Pandemic and they're selfless in protecting our loved ones.)

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    Colonial Gardens
    Colonial Gardens
    Colonial Gardens

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    Texas Senior Services - assistedliving - Updated June 2026

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