colonial penn keeps sending my mother and a reminder alert to update her policy.. well you should know she's dead. we just collected on her policy two months ago and you keep sending her updates saying you can't figure out why you haven't heard from her.. she can't speak from the grave. i don't understand how you don't know that her policies been processed by the funeral home. it's obvious that the left hand doesn't know what the right hand is doing and i don't appreciate it. concerned daughter read more

Buy your Insurance from anyone other than Colonial Penn.All the negative reviews are justified. I tried canceling the weak ,worthless policy I had for two months with no luck even eith email confirmation of my cancellation. read more

My mom passes. I call the Colonial and have to deal with the sounds of the virtual agent and her fake typing. I ended up calling four times. If you are on hold too long, your call will be disconnected. The next issue is the language barrier. Anita and Chen are bilingual; I am not. I also have a last name: they do not. QUIZ!!! How many times do I have to repeat my mom's name, dob, dod, policy #, mailing address, phone #.. yada, yada? The answer: 4 times. The number of times they ask for my checking acct # when I opened this policy? The answer: 2 times. Almost forgot ... Chen wanted to know if I was the insured. Could somebody tell me how to say, 'No. I'm not dead" in Chinese, Spanish and Filipino? That should cover all my bases, shouldn't it? read more

I'm in marketing so late night infomercials hold a special fascination for me. Colonial Penn's elder insurance scare-a-thon always seems to be right around the next bend of commercials where Perry Mason meets some mystery air fryer and miracle arthritis balm. The come on is simple, the $9.95 cost (per insurance unit) never increases as long as you keep your policy in force. I called as my future elderly self and was rather abruptly told that at 70 years of age each unit of coverage was $500 and the longer I waited, the unit value would go down... at 72 each unit would be worth $425 all with a two year waiting period for full coverage. So... If I was planning a funeral for 20 grand, the monthly premium would be close to $400. At that point, just take me out and shoot me. A complete rip-off. A single star chalk outline for Colonial Penn. read more

A Complete Rip-Off - Do the Math! I signed up for the Colonial Penn life insurance plan that's heavily advertised at "$9.95 per month." What they don't tell you upfront is that this only buys you a single unit of coverage - which is just $800. That means if you want even a modest $10,000 in coverage, you're paying over $120 a month. Want the full $25,000? That's nearly $310/month! And here's the kicker -- your health status doesn't change the price OR the benefit. So whether you're fit as a fiddle or have serious medical conditions, you're getting the same overpriced deal. It's misleading advertising, plain and simple. The $9.95 pitch is just a hook to get you in the door. Once you realize how little coverage you're actually getting, it feels like a total scam. You'd be far better off exploring other life insurance options that give you real value for your money. Colonial Penn's "Guaranteed Acceptance" plan sounds nice, but it's financially predatory for what you actually get. Avoid this unless you enjoy throwing money away. read more

Just a Heads up to everyone about colonial Insurance. Yes, it appears reasonable, however before signing up for the whole insurance at $9.95 per mo/per Unit. That means 1 Unit $1000 at $9.95/mo/ ...5 Units $5k $49.95...10 Units $99.50 and so on. Do the math. Your payments Never Stop until you pass away. They don't really make this Very Clear to people unfortunately. The reality is your Policy is Paid in Full after 8yrs 4mo's. After that you keep paying and that could end yrs later. Say you live just 10yrs., You will have paid $1194. Original 1 Unit $9.95 x 100 mo's...$995. Policy technically Paid in full. But however you're now 120 mo's since you're still here and have continued paying every month as they tell you is a must! Technically you are way over the Original amt. You pass, all they pay out is the Original $995. about $200 less than what was paid. You lose the $200 NOT Refundable! That's what I was told. Caution Folks. You may have a CASH Value in the Policy, but still far short. Best bet about something like this is, Open your own Savings account for the Final Event. also they have a 2yr window upfront before anything would get paid. 2yrs payments at risk. Hardly seems kosher. Just think before you get involved. AKA: High Risk to Reward Ratio. read more

I have had three policies with them for about 10 years. Recently they "Revised" their website. Now it only shows one policy. And when I click on that one, it says No policy found! When I called about this, the agent could not understand. She told me (In broken English) that I had to use a different email address and create a new account. WHAT?? I asked to speak to a supervisor. She also (In broken English) had no idea. All they are trained to do is keep saying I'm sorry for the trouble. I am cancelling my policies. One of the worst ins. companies I have ever did business with. Stay away! read more

Paid premiums religiously for 4 years, then they sent me a notice that they hadn't received payments for 3 months. When I requested an email to send the processed checks from my bank (proving that I had indeed paid), they refused to provide one and instead gave me a snail mail address to send the paperwork in (promising resolution in 3-4 weeks!). If this is how they handle a simple matter, I shudder to think how they would treat beneficiaries in a claim! I found life insurance through a more reputable company. I'd suggest that you AVOID this company! read more

Misleading Ads ,Poor customer service. Slow to no pay. Not licensed to sell in all States. Numerous BB complaints unresolved .

If I could give less than 1 star I would. They advertise to give you a quote but won't give you a quote until you give them your bank information..I didn't make any commitment now I'm getting emails saying I am excepted..Been on hold 35 minutes now so I can tell them not to steal my money read more

These Colonial Penn are not very reliable with what they are advertising on tv don't fall for none of those false advertisement. All they do is get you hook and keep your money trust me I've had a very sour taste on my mouth from dealing with them. I know what am talking about they rob my father in law and me $5,000 believe me that doesn't grow on tree. COLONIAL PENN IS NOT A VERY GOOD LIFE INSURANCE. read more

They started using my credit card illegally for my monthly payments. They are awful! Too improve, fire their phone specialist that take information. They steal your information and use it for there personal use read more

Run! Don't listen to Jonathan on the commercial! I applied for a policy in 2022, almost a year after paying premiums on time every month Colonial Penn started sending my bill saying I owed for the previous month. I know they were paid on time because I was paying through bill pay at my bank. When I called them after a few months of them saying they were not receiving my payments they still claimed they had not received several payments. I called my bank and was shown that they received these payments. So what were they doing with the payments? I stopped payment on the last payment and cancelled the policy. What if I passed and they would be saying the policy was not paid? This company is a fraud! I would give zero stars if I could! read more

I purchased a whole life policy from this company. They never answer the phone, customer service is horrible. They leave you on hold for hours. This company, with their constant adds off $9.99 per month, bit of more than they can chew. They mismanage your account. They do not take the payments out, and force you to cancel after you have paid for months because of the shady way they do business. They actually miss a deduction, which put my policy in lapse, without any explanation. I had a whole life policy and not such a coincidence they mismanaged my account when I got cancer. I don't trust them, don't use them anymore and you shouldn't either!! read more

They guarantee life insurance but turned me down without reason, never got free life planning book even after contacting them 3 times. What a scam read more

TERRIBLE Don't give them your information. They will sell it and you'll be receiving tons of spam and scam emails. my inbox is blowing up. the 19.99 and the 9.99 only gets you 1000.00 dollars worth of life insurance so it's not a good deal anyway. There are so many reviews on here about how they don't pay out right away. How the customer service doesn't respond to you. please read those. It's all true. nothing about Colonial Penn. insurance is good. I would do 0 stars but it wouldn't allow me that. read more

Very deceptive bordering on dishonest. Twice misappropriated loan payments. Sent $450.00 loan repayment. They applied a little over $300.00 to current and claimed i needed to send pictures of the money order to straighten out. Obviously they were doing a form of theft and severe corruption. Plus they lied the first time. How can they stay in business read more

After taking over my parent's personal finances upon the recent passing of my mother, I came across this ridiculous life insurance policy from Colonial Penn. The policy was put into effect on "2/18/2002", and it's now 2/25/2021. My parents have made monthly payments of "$188.49" for over 19 years. ($188.49 X 12 (months) = $2,261.88 (yearly premiums) X 19 (years) = $42,975.72. After creating an online login, and gathering more information on the policy, I determined the net death benefit amount was only $21,000.00! My parents would have been better off keeping their hard earned income in a bank, or under a mattress, rather then wasting it on this ridiculous life insurance policy. I should also mention that they have a wonderful loan option of $10k+ dollars at an 8% interest rate if you ever need to borrow money from Colonial Penn. I could secure a far better interest rate through a HELOC (home equity line of credit). Their other life insurance policies with Nationwide and Northwestern Mutual pay in the low 6-figure range. These policies were worth having! I couldn't believe my eyes when I read the death benefit amount. If you're ever solicited by this company, do not waste your time and money. The reviews on sites like NerdWallet are unfavorable too. This is your typical life insurance company that takes advantage of unsuspecting customers who are not savvy with investments. Now I have no choice but to keep the policy active in order to get half of the investment back if we're lucky! read more

They are a rip off. They will tell you one thing and do another and try to overcharge senior citizens. I tried to cancel my policy after paying $179 and they try to charge me more and the lady told me that I will have to return my policy before they would cancel it and I knew better because if I don't pay the premium you going to cancel it for non-payment. read more

Worst insurance company ever. My mother died, my dad and I called a few days after. My dad can't live alone and was moving; we gave a new address for the insurance check to be sent. We were told it would arrive in 7-10 days. We waited a month; the check never arrived. Called again, there with my dad, and they told us the check was sent to the old address and that they would reissue the check to the new address. We were told it would take 7 to 10 days, we waited two weeks. It never arrived. My dad tried to communicate about this with Colonial Penn without me and he didn't have the policy number (he gave the paperwork to me as his POA) and they wouldn't use any other identifying info he provided to help him/verify him. So, I called and was told even though I'm POA they need the papers on file which could only be faxed (what is this, 1995?) or mailed. I needed answers now and was happy to email the POA papers on the spot as I have with other companies (remember, there would not have been an issue if they were competent in the first place). On the second call, they were able to tell me the check was never re-sent or canceled. So, there is a life insurance check out there floating around waiting for somebody to forge the signature- colonial Penn was unconcerned with all of this. They refused to give me any more info or explain why we've had to call 3x to collect death insurance. They first customer service rep I spoke to had trouble following what I was saying and made me repeat myself several times. I finally spoke with a supervisor who would not allow me to speak to her higher ups for me to share all of this (first, she said they were tending to an emergency, then said they were in a meeting). She confirmed they would re- issue and it would arrive in 7-10 days. We'll believe it when we see it. She said she would personally follow up. This company is incompetent at best. I highly DO NOT recommend them. read more

I am totally livid with the poor service and deception at Colonial Penn Insurance Co. I gave permission for 2 payments. But they have taken 4 payments electronically from my Bank account. No permission from me. When I called and demanded that return the money back into my account Friday, March7th. The Rep told me they would send me a check. Unacceptable ! When I ask to speak to a supervisor, he said no one could help me until Monday. When I called today March 9th to speak to a manager. I was transferred to one and they hung up on me. I have called back today and asked to speak with a supervisor. No on called me back. You better not give them your debit card number because they will automatically pay you up, advance your payments, just to steal money from you. Crooks! A. Walker read more

I called Colonial Penn today. The agent wanted me to tell him what coverage sounds appropriate for me; he started with the highest premium. I told him that I would like to get the information in writing so that I can decide on the premium that suits my budget. The agent then tried again to get me to tell him what would fit my budget. I told him again I want to see the options in writing; he then ended the conversation. I contacted the chat and told them that I am no longer interested. read more

Decided to inquire on Colonial Penn Life Insurance based on the commercial. what a horrible experience! was unprepared for a representative using hard core selling and not friendly. He literally got mad when I asked to explain the rates/units you pay for and how it worked. He got aggitated at my questions and wanted me to pick which Level he could get me to buy. when I respectfully thanked him (for absolutely not explaining anything but just wanted a sale). He got mean and said he had other callers that were wanting to purchase. In essence, he couldn't be bothered answering questions, just wanted a sale. Even if I had been interested, I would not ever get a policy based on the high pressure and lack of respect for the caller. Never recommend them either. Found they have a lot of Bad reviews on BBB and Reddit. Dont believe the slick advertising you see on TV. They hire jerks to hard sell their product. Nope! read more

I switched my Medigap policy from Colonial Penn to another company as of Jan 1, 2021.  Colonial has refused to acknowledge this and continued to withdraw funds via ACH from my checking account for premiums they are not entitled to take. They owe me premiums for 3 months and have made me perform like a dog and pony show in a three ring circus.  They do everything they can to screw you.   Repeatedly demand proof of insurance (with the new company) that they have already received 3 times.   Their phone support is just there to wear you down so you'll give up. I have made roughly 10 phone calls to the company, and 4 to the agent, Steve Werner in Lynwood, WA.   After filing a complaint with the WA State Insurance Commissioner, they sent me a "token" refund, about 25% of what they owe me.   I'm sure they did this so that I'll feel that I "won" - - and cash the check and allow them to basically steal from me.   They are wrong.   I don't lay down for anyone, especially a corrupt and seedy insurance company.   I will continue to post negative reviews until I'm fully compensated. If you research this company, you'll see that they have a pattern of cheating their customers.  The policy was with Bankers Life - and underwritten by Colonial Penn.   If you have to buy insurance, RUN from this company as fast as you can! read more

I just call this insurance company, because my Mother had just recently passed away. The rep that "helped" me was rude and cut me off when I was trying to talk to her. She wasn't compassionate or sympathetic with my needs. I really wish that my Mother would've thought it through before she paid HER money into this insurance company. She was so rude and cut me off several times that I hung up on her. I'm already an emotional wreck because the loss of my mother. She kept asking me over and over what was I going to use the insurance money on!!! Well what do you think!!!! MY MOTHER'S FUNERAL!!! BELIEVE ME I'LL NEVER USE COLONIAL PENN!!!! read more

Hello to whom may concern i've heard about this agency as i was watching television....i live on an fixed income so your rates meet my means...i haven't contacted your agency at this point...i need too know if this agency covers all my means...and those means are life insurance and also renters insurance...i would kindly appreciate it if one of your agents can contact me @267-333-3036....between the hours of 9:00am-5:00pm Monday thru Friday....no weekends...Thank you much...Ms Walker...2:45pm....7/26/2022.... read more

I hate this company. This company is despicable and people but their trust in them to honor their policies. DO NOT DO BUSINESS WITH THIS WRETCHED COMPANY. My father in law passed in Dec 2021 and we have gotten the complete run around from Colonial Penn. They have used every excuse not to pay his death benefit. I am so disgusted with this company that am canceling my husband's and my insurance with them. I would rather be left in the streets then pay one more dime to Colonial Penn, the company that steals. Thank god we had the money to pay for my father's in law burial. Had we relied on Colonial Penn he would have rotted away. Don't do business with this company. I am reporting them to the State Insurance. Don't listen to the guy on TV advertising. It nothing but a bunch of lies. read more

Horrible. Notice all the (1) stars? Beware. This is the most lying, unprofessional, and disrespectful business I have ever dealt with as a Funeral Home. The poor workers are only lying consistently for the company. As far as I am concerned they should be shut down. After waiting 2 1/2 months for a claim filed in July; I learn that they mail the check to 24A instead of 25A. The neighbor sent the check certified mail back. I called, they said the check will be mailed in 10 business... Two weeks passed.. I call and they tell me that they have to put a stop payment on the check......but guy!! you have the check (LMAO). So now the poor supervisor Yancie is sending it to the complaint department, and they will contact me in 24 hours... well I've not received a call, and it's 7 days. They are really playing games... big boss Gary off golfing and yachting. When you do get someone on the phone they play games and put you on hold in silence. I am retired I got time. read more

I don't have a policy with them. But if you love your family and are concerned about having them deal with a hassle free insurance payout after you are gone, then DON'T use Colonial Penn! They are awful. After my mom passed away I requested they send the check directly to the funeral parlor to pay for the expenses. Months later I'm still receiving letters stating they haven't received a response to the filing claims and the funeral parlor still doesn't have their money. Whenever I call I am fed the same line... "check is in the mail, funeral parlor should have it in 7-10 days." This is a poor way to handle a delicate situation. It shouldn't be this hard for grieving families. They really need to get their act together. That being said, I'd avoid this company if you don't want your family having to fight with your insurance company after you are gone. read more

Colonial Penn, advertised on tv, is a bad life insurance policy, it caters to people who don't know that if they die within the first two years of the "$9.95 Plan," they aren't covered. Colonial Penn will simply return the premiums paid, during that period. I researched it, and for my age (77), the "$9.95 plan" that is advertised to help with a $9,000 funeral, pays only $300. (That is about what Social Security pays as a death benefit.) And It pays upon death what I'd have paid after 2 1/2 yeaars of $9.95 monthly premiums. (so if you can manage to die after 24 moths, but before 30 months, your heirs would receive more than you'd paid in premiums.) Many other life insurance plans have no waiting time, and are more forthright with their lifepolicies. read more

$9.99 a month no health check and guaranteed coverage. What they don't tell you: Each unit of life insurance you purchase is the kicker. You don't know the value of each unit but it cost $9.99 a month. So what are you getting for real? It depends on how you answer the insurance questions: I researched it and as I had a stroke in 2012 no permanent damage and I have recovered 100%. But because I told the truth on the questionnaire, each unit was worth 6,000 dollars of life insurance. So for $9.99 a month I was purchasing one unit of life insurance worth $6,000.00. Don't think the questions don't matter - they do. Colonial Penn is not honestly presenting the coverages available. If I wanted 20,000 dollars of life insurance, enough to pay for burial and left over bills, I would have to purchase 4 units worth a total of $24,000 but it would cost me $40.00 per month. For my money that is not a thrifty plan. The commercials are misleading. Do your homework before you throw it away on Colonial Penn Insurance. read more

ok.. its me againn,,,,,colonial penn is giving us the running around, making excusesss whyyy!!! no one has received the "beneficaries" money" yet. they short change the funeral home, instead of sending the funeral home their full amount for their services, they short changed them by $900.00. now they are telling me, i was the owner of the policy, that the "beneficaries" have to pay the funeral home the balance of what theyyyyyy owe the funeral home. i am upset, because the funeral home should have gotten their money first, and the beneficaries the balance. i can hear some you talking. yessssss. i know its the same money, yesss i know that 4 beneficaries can take the money from whatever they get and pay the funeral home. yessss. i know its the same money either wayyy!!! butttt! how come the beneficaries have to do what colonial penn should have done in the first place. my brother died in july, it is now going on november. and we still have not gotten the "beneficaries part of the policy". pleaseeeeeeeee do notttttttt, tell you friends, neighbors, your momma and poppas they do notttt want to do business with colonial pennn. they are not cracked up to be who they say they are and definitely do not keep their word. be warned!!! i will keep you update. because i m pisssed offf!!! they want me to select a star rating. if they had "0" thats the rate i would give them. read more

I have been repeatedly lied to, transferred to other agents, insulted by this company and disrespected by their comments, actions when handling my father's claim. I have footed the bill by paying for everything they wanted me to get, but yet delay after delay from them..... Yet they paid Urbine funeral home in Jersey Shore, PA over one month ago. What about me and the family. Yet, because of their lies and delay, and unprofessionalism, and disrespect towards me, I have two family members already canceled their policy with Colonial Penn for another insurance company, and I do know several more members are going to cancel their policy, and are strongly encouraging their friends to cancel their policies as well. I also have had 63 people contact me who I've strongly encouraged and recommended them to cancel their policies as well. The life insurance company keeps delaying me using the excuse of short-staffed due to covid...but yet people are working from home. SAD EXCUSE to cover their delays. I strongly encourage potential customers and customers to contact me thru email@ pgrant037@gmail.com. I will answer promptly. Thank you so much. Please go to Prudential or Mutual of Omaha Life insurance company. read more

WARNING...WARNING...WARNING This is a fraudulent business. U pay small premiums, but u also get - almost nothing; your beneficiary doesn't get the full death benefit if you die within the first two years of the policy; you only get what is called a graded death benefit, which means Colonial Penn will pay back the premiums you paid, plus interest. PLEASE READ ON "YELP" MORE THAN 3 DOZEN OF VERY BAD REVIEWS BY ORDINARY PEOPLE. NONE POSITIVE: Daniel R.: "The immaculate deception" Fern G. - "Worst insurance company ever."... Sharon F.: "They mismanage your account."... Frank T:" insurance company that takes advantage of unsuspecting customers"... Joe A: "Penn is a bad life insurance" ... Cc S -"DO NOT DO BUSINESS WITH THIS WRETCHED COMPANY"... Tara S -"DON'T use Colonial Penn" ... Patricia H: "Horrible. Notice all the (1) stars? Beware. This is the most lying, unprofessional, and disrespectful business I have ever dealt with"... Peter G: "I have been repeatedly lied to, insulted by this company and disrespected by their comments, actions... JR M: "Simply put...The worst company I have ever dealt with in my life". .. Jeff G: "This company will rip off your parents."... Joeph P: "Terrible customer service"...Elixabeth B: This is the worst company I've ever done business with in my life"...Davis W: " Will never in my life use this company"...Willian J: "Colonial Penn is a ripoff!"...K.P: "Do NOT trust Colonial Penn" etc ..etc... and so forth... I'll explain with an example how it would "work" to me if I was stupid to take it my case. After asking the representative of this "insurance" by phone to explain to me their common offer and how their system works I concluded that it is a sort of scam. They say u pay monthly for 1 "unit" $9.95 which assures u a $521 coverage amount. I am 76; according to their plan, I can go up to a maximum of $15,000 coverage amount for which I would need to pay premium $286.50/mo or $3,458 annually. Oh what a "deal". Ridiculous!!! I called Omaha Ins and got a quotation for double less money, only $1,800 annually. That is why all reviews, as well as I say: DON'T USE COLONIAL PENN read more

Simply put...The worst company I have ever dealt with in my life. I don't even want to think about the man hours I spent dealing with them to change anything and stop double billing. My mother signed up with them years ago and I wish it would be easy to to switch, but she's vested now so I don't want her to lose any value. Save your sanity and find another company, or go to vegas and bet it all on a number....it would be a better experience win or lose. read more

Terrible customer service. The woman who answered my call cut me off multiple times and was extremely rude. When you're working in life insurance, it's important to emphat read more

I have been asking for a death benefit to be paid for over a year. After being on the phone at least 6 times, they say they will send out the required paperwork, but they never do. My mother died back in 2009 and we did not know she had this policy, CP contacted us in December of 2020 but it's been He** trying to get this small $400 claim paid. Bad Customer Service. read more

good at collecting their premiums, but terrible at paying out. Alex Trebeck should be spinning in his grave.

--------------------ZERO STAR COMPANY---------------------- This company isnt worth your hard earned money, nor is it worthy to take care of your family during hard times. This company doesn't deserve your business! 1) The DISRESPECT & lack of sympathy you get from these call representatives is Extremely unusual. They dont consider how the grieving family feels. 2)They dont respect Beneficiaries Payout Process, we've been told for months now that the funds were sent out wait 7 business days. After 7 business days we call back only to get the same response. And go around that cricle again and again. I ask myself is this even a business? 3) These People Refuse to let me speak to a manager. What are these people getting paid for if not helping the customer and connecting them with a manager or someone who is AT LEAST capable? 4)Double-Billing my grandmother is getting charged and they are saying the reimbursements would be on the beneficiary check! So instead of them listening and noticing the other insured person had passed. They blindly continue to charge for 2 insurance policies and havent paid out any benefits so ultimately aren't they just pocketing what they can while they can? 5)While my interactions with them have consisted of me being hung up on, lied to, raised vocies, exploited, misunderstood over and over, ignored, and ultimately no sense of professionalism in what you would expect in customer service. CALL REPS NEED TO BE REEVALUATED, especially the out of states call reps they are so rude & disrespectful its disappointing... I really hope this company gets what it deserves.. read more

I saw the add on TV for $9.95 month life insurance so out of intrigue I went online for a quote. I'm 59 years old and after providing very basic info (age, address, gender); one 'unit' of insurance for $9.95 a month provided $1,700 of insurance...I then out of boredom put in three different year of births (1999,1990,1980) and they stated I wasn't eligible for their insurance. So I put the original year of birth of 1960 back in and it 'dropped' to $1,200! Not trying to draw any conclusions but I don't like the looks of that- read more