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    Royal Insurance Services

    5.0 (1 review)
    Closed 9:00 am - 5:30 pm

    Services - Royal Insurance Services

    Car and truck insurance

    Life insurance

    Homeowner or property

    Royal Insurance Services Photos

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    7 years ago

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    Emily Lee - State Farm Insurance Agent - State Farm Agent

    Emily Lee - State Farm Insurance Agent

    (4 reviews)

    (I drafted this and did not realize it did not post 2 years ago)…read more Ok this is 2 part: this rep and then the company as a whole Rep: Emily's office is very quick to reply, however I wasn't happy with them for quite some time. It felt like the office was trying to keep my accounts at the highest costs they could. How is taking someone off insurance NOT allowing the monthly cost to go down? When I got my refund check, they spelled my name wrong. Even though I'm on the accounts my name was misspelled. Company: insurance costs were ASTRONOMICAL. We switched and State Farm was more than double my new rates. Also, the customer service line and the office give different information. It seems that the main SF customer service allows each rep to do something different. There is 0 consistency. Also, when you ask to speak to the agent, the office manager refuses this. She would not give me my agent's direct line or have her call me

    Roadside assistance is the worst with this company! State…read moreFarm uses a outside towing company, I've been waiting for over three hours then I call the tow company they tell me they called State Farm and told them there driver never showed up for work.. Mind you State Farm never let me know that, I called State Farm and all they could say was sorry. After 5 min of being on hold a recording says "you have been on hold long then 5 min we are hanging up now" So unprofessional... I call back again they put me on hold and claim the have to talk to there supervisor who then has to talk to upper management. And they told me they will call me back.. I'm getting AAA now..

    Royal Insurance Services - autoinsurance - Updated August 2026

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