It's so nice to have a nice clean post office open on a Saturday till 8 PM at night. You can also…read moremail your letters on Saturday with pick ups at 4 PM and 8 PM. And it's all right here at the Colony Mall.

As I type this, I am waiting in line to renew my passport. I have been waiting in line for an hour…read moreand a half and there are still 11 people ahead of me. I may never leave. My tip is don't ever come here on a Saturday.

The Route 9 Clifton Park Post office has the nicest staff! They are kind, courteous, and friendly…read more Justin is amazing and very helpful. Sadly, it's almost shocking when the people behind the counter are actually interested in helping the customer ! I highly recommend this USPS and thank you, Justin.

This the post office I have been using since I immigrated to USA in 1999. The Staff has always been…read morefriendly and keep the line moving even during busy times. Note this post office doesn't have the passport services but they have a APS, which is a self service that you may use 24/7 to mail or buy stamps.

I paid $100 to have a package shipped overnight to a lawyers office in Florida. It did not get…read morethere overnight but 5 days later!!!! Then I go to get my money back and was told I did not have the option for the office to sign for the package so needless to say I did not get anything back! I did not know that when I shipped it, I was not told that was a thing! Very sad, and out of $100!

Reviewing mostly for the historical aspects, not the Post Office service itself. (The PO does have…read morean oldschool homey feel about it, to be sure.) The building is a fine brick 1852 church on the National Register of Historic Landmarks, which went through several other uses before ending up as the US PO for Newtonville. Unfortunately the inside's been gutted and refitted to the Post Office's needs - in mid-20th century stasis - so you can't see much on the inside. It's a very narrow counter dominated by old-school brass combination PO boxes (cool enough) but quite cramped. So what there is to see of the architecture, you can see from outside. We went to see the Chester Arthur "Exhibit" (see photos) which is basically a collection of clippings about forty or fifty years old. It's an oddity, here based on the tenuous connection to Arthur's father, who by local legend lived nearby for a number of years. The locals swear it was Arthur's "childhood" home, but given he was 26 years old when his father first took up residence and practicing law in Kansas and New York City during those years, it's a bit of a stretch. Arthur's father, a minister, may have preached at the church briefly. This local legend was ballooned to include renaming a nearby street "Arthur Street" and was probably enhanced by the fact Arthur's buried in the nearby Albany Rural Cemetery, but the actual historical significance for one of our most obscure Presidents is somewhere between low and non-existent. That said: there's just something really touching about the fact this little display has sat here unchanged for half a century. If you go in to buy stamps, admire it, but I wouldn't plan your vacation trip around it.

It's been just over two years since my last visit here and my return was for the same purpose as my…read morelast visit. I was surrendering plates in order to have the car removed from my insurance. I believe there have been some procedural improvements since my last visit. You now sign-in on an electronic notepad with your name and then select from the categories listed, the purpose of your visit. Surrender Plates was clearly displayed as a choice which I selected. I was then instructed to take a seat and watch one of the progress screens mounted on the walls and wait for my name to be displayed. I had arrived at 2 pm and noted on the display screen that there were about twenty people ahead of me. I can now attest to the fact that the seats are comfortable. There were between four and six of the ten clerical windows open during the time I waited. Each time a clerk became available a series of tones played, and a waiting customer's name was displayed on the progress screen with instructions to proceed to the appropriately numbered clerical window. And how long did I wait? Twenty minutes. I paid the required $1 fee for surrender of plates and left with my receipts after a total of twenty-three minutes. The clerk I did business with was pleasant. Overall experience, still 5 stars!

I needed a non-drivers ID. I held onto an old invalid ID for the past 8 years as proof of identity,…read morebut I need to find a new apartment in the new year and my old ID wouldn't cut it anymore (for that and other reasons). First, the good thing is that I didn't have to wait too long being it's Christmas Eve.. but the process of getting a non-drivers REAL ID didn't turn out to be anything like I expected. :( I did extensive research before I visited to ensure I had all my documentation. I even had to get a certified birth certificate since when I visited about two weeks earlier, they told me that my copy wasn't good enough. A couple of weeks prior to that, I mistakenly forgot my documentation, so this was my third visit. Within about 15 minutes or so, I was called. I presented everything needed according to the NY DMV website and was told I was short by one point. :( Then I was asked for my old ID. I thought that would help with the identification process and presented it. I was told it was expired (that's why I was there, and I clearly indicated on my application that I had an expired ID!) THE REP GAVE ME BACK MY OLD ID, and then asked if I had a credit card. He said it would satisfy the last point. I gave him my debit card and that satisfied all criteria. I got my (UGLY) picture taken and then met him back at his window. He told me everything was just about done, but then asked for my ID again. I gave it to him and he told me that I had to surrender it. SURRENDER IT?!?!?!? I was shook! WHY??? It's 8 years expired with my 28 year old face on it! I explained that I got a driver's license but wound up never driving due to anxiety and poor vision, and used it for identity purposes. He was intrigued and understanding, but told me it was part of their protocol. I asked him what they do with the old licenses and he said they SHRED them! I said if you're just going to shred them why can't I keep it? He spoke to a fellow Rep and she came over and said they take your license and staple it to your paperwork! (I question how true that is since my old license was INVALID by many years, so what's the point of THEIR keeping it, especially since it didn't satisfy proof of identity, ANYWAY??) Then she said that if I'm caught with an old license and a new one, it's a $10,000 fine! Make it make sense! I saw in Reddit that not every DMV takes away your license. They'll just punch a hole in it and give it back to you, or tell you to destroy it, yourself. And we're talking about UNEXPIRED licenses that are being upgraded or replaced, for some reason. In contrast, my old license has long been invalid and I had a photo on it that was nearly 33 years old!!! WHY is keeping my old license so important to me? Well, that's a pretty personal matter, but the short answer is for nostalgic reasons... so it hurts me SO much to have to give it up, only to know that they're just going to destroy it. :( As an aside, I want to say that I didn't mean to give the Rep that serviced me a hard time. :( I just couldn't understand, first, why I didn't INITIALLY meet the 6 point criteria when the NYS DMV says otherwise, and two, WHY surrending an 8 year EXPIRED/INVALID driver's license administered almost 33 years ago with my 28 year old face on it HAD TO HAPPEN. :'( The 4 stars this place would have gotten was ruined (for me) by this very thing. It's NOT fair, and I HATE their stupid "protocol". :(

Ability to make a quick phone call to get an appointment and use of the computer to get an in…read moreperson appointment

I needed to speak with someone in the SS office regarding my pending social security retirement…read moreapplication. I can only say it was seriously the BEST experience I've had on a telephone with anyone. Cindy from the Albany Office went above and beyond for me and I truly appreciate the kind assistance I was given. Big shout out to you Cindy and my thanks for being so kind and helpful.

I like this location because they have a self serve kiosk where you can scan prepaid…read morelabels/packages and then drop into a slot. You can then still get a printed or emailed receipt just like at the counter. A lot faster than waiting in line (if you need a receipt for prepaid packages.) This is a big location and usually busy-ish but the line moves. Parking lot is nuts somehow so just make sure you check a million times before backing out of your spot.

I had a very disappointing experience at this post office. A female employee complained about there…read morebeing too many packages, even though there were no other customers waiting at the time. Her attitude was rude and unprofessional. What was even more upsetting was that after accepting the packages, she threw all of my packages instead of handling it carefully. Packages should be treated with care, especially when customers are trusting the postal service with their belongings. I hope management addresses this type of behavior and provides better customer service training. Customers should be treated with respect, regardless of how many packages they are shipping. :(