Unfinished job and Poor Communication. Posting my review here because this company paid a third party to erase multiple negative reviews on google. Which I have learned is very easy and will now not use a company that is not on Yelp again.
I put my deposit for my custom railing down in April 2021 after being told it would be completed in August 2021. The job was not started until January 2022! Almost a YEAR later!
Communication with the owner is extremely slow and poor. Do not expect updates about your project or the start date. I would've understood a shortage of materials, but knowing this the owner still gave me a 4 month window for project completion. Realistically it was 9 months.
The assembly team was very nice however, Tommy addressed my concerns during install very well. But do not expect a fully finished job, there are scrapes on the powder coating that I will have to touch up with rustoleum bed liner, my walls will need painted and I have to install part of the railing myself because they would not cut into my wood floors to make it straight. So I now have to do it.
I personally view this company as an excuse to have an LLC. read more