I would strongly advise others to avoid Denver Fertility Care. Over the years, I saw multiple doctors at this practice, Dr. Albrecht, Dr. Ambler, and Dr. Trout, and consistently encountered the same issues: a lack of compassion, prioritization of easier cases, and a clear disinterest in helping patients with more complex fertility challenges. The clinic is overpriced and engages in questionable billing practices. They routinely double dip by charging both insurance and demanding a large upfront deposit from patients. Worse still, if they cancel your cycle, you still get charged (despite what the contract says). Their billing department sends bills every two weeks but never returns calls or follows up on questions. It's nearly impossible to get a clear or honest answer about charges. The emotional toll of infertility is hard enough without being treated like a revenue stream. This clinic seems to exploit vulnerable patients rather than support them. In my experience, Denver Fertility Care operates with a stunning lack of empathy and integrity. Avoid this clinic at all costs. Nb. The merchant just replied and provided the very same phone number and email that have routinely not replied to our queries for years! BEWARE! read more

I regret not posting a review sooner. My overall experience with Denver Fertility Care has been complete nightmare. On so many levels they are the WORST. First things first, Denver Fertility Care only cares about getting as much money as possible from their clients. Their contract is full of deceptive language and hidden fees. In 2023 I was a patient of Dr. Albrecht. I went through three IVF cycles but only the last one resulted in an egg retrieval procedure. At the end of cycles one and two, Dr. Albrecht called me to explain my numbers weren't ideal for egg retrieval and that he wanted to try a different dosage/combination of meds. Both times I said ok and would wait to hear from the nurse about my new regimen. During the third cycle, I arrived for a routine blood draw and ultrasound appointment and was told that I couldn't be seen unless I paid $3,000. When I asked why, the receptionist said she didn't know and couldn't reach the billing department. She only knew there was a balance, and it had to be paid or I couldn't be seen. This was the first notice DFC gave me about a balance on my account. As other people have pointed out, my only options in the moment were to pay or cancel the appointment and risk throwing the cycle off course. I paid and kept the appointment. Later that day I messaged the billing department and was told the $3,000 was a "cancellation fee." I had no idea what they were talking about- I didn't cancel anything. When I asked for more information, Angie from Billing (the ONLY employee willing to hear my grievance) told me she'd review the charges with Dr. Ambler. Lucky me! After Dr. Ambler, who I had never seen or spoken to throughout my IVF treatments, "reviewed" my account, she found more "cancellation" related fees. Suddenly I owed an additional $3,500! It's concerning to realize after questioning one fee, more popped up. Angie explained that the fees were the result of me canceling my first two IFV cycles. When I asked Angie if I could speak to Dr. Ambler about the bill, she said she would ask the doctor to call me. I made this request multiple times over the course of several months. I'm still waiting for Dr. Ambler's call. I guess she's too busy fleecing other patients to pick up the phone. I reviewed my previous interactions with DFC and the signed contract. At no point did anyone say, "We are cancelling your cycle and charging you for it. If you want to continue the IVF process, we'll need you to give us more money." According to the contract (see attached pic), I would be expected to pay a cancellation fee if I cancel "for any social or financial reasons." Neither of those things happened... I didn't cancel my cycle, the clinic did. The money issues are bad, but the complete lack of compassion is inexcusable. My 3rd/final IVF cycle resulted in 5 eggs and the creation of 1 embryo. My husband and I opted to do genetic testing. We were told the results would take one week and, when ready, be sent to Denver Fertility Care. After three weeks we still hadn't heard anything. I contacted the lab (Igenomix) and learned that they sent my results to Dr. Albrecht's office two weeks before my call. When I told DFC what the lab said, their response was, "Sorry, we didn't see their email. A nurse will call you to discuss the results." Five hours later, a nurse left me a voicemail saying the embryo's genetic testing results came back abnormal and advised me to schedule a follow-up call with Dr. Albrecht. When I called to schedule the appointment, I was told I couldn't speak to the doctor until I paid the $3,500 balance. I was naïve to expect sympathy from DFC. Instead of support or understanding, I heard nothing for almost two years... that's when they sent me a "Pay us or we'll send your account to collections" notice. I met with a lawyer about the letter. He reviewed my contract and concluded that Denver Fertility Care is in the wrong, and noted that I wasn't the first DFC patient to reach out to him. Also, most of the front desk staff are completely incompetent and lack common sense. While checking in for my egg retrieval, the receptionist said I owed a $50 copay. When I tried to explain that I was there for surgery, not a routine appointment, she stopped me and said, "The computer says you have a $50 copay." Moral of the story: this clinic's top and only priority is taking your money! read more

Denver Fertility Care - Endocrinologists Near Me - Denver, Colorado

Thank you to the team & Dr. Trout for taking such great care of our donors at retrieval. It is a pleasure to create families with your team! read more

Denver Fertility Care - We are so thankful for your care of our donors! - Endocrinologists Near Me - Denver, Colorado

I went to Dt. Trout for i.v.f. (unsuccessfully, but we only tried once). Dr Trout said I had fibroids in my uterus (unbeknownst to me) and that I would need surgery to move forward with the i.v.f.. So I did. But I was told that I would have 2 tiny incisions in my lower abdomen, and one small one in/near my belly button (I was told they could not remove the fibroids vaginally, which I understood). However, I was not given any other "warnings" that she might need to make any other types of incisions (other locations, etc.). When I woke up, I had a "gouged"-looking, inch-and-a-half long incision about 2 inches above my belly button with about 10 stitches instead of the "tiny", hidden stitch in my belly bottom I was told I'd have. Dr. Trout told me that the large incision was necessary in order to reach the fibroids I had. She said not to be concerned about a bad scar , because the incision was "stitched well, as if a PLASTIC SURGEON had CLOSED IT UP. I felt a little better when I heard that, however, I was still furious that I was not told beforehand that there might be another type of incision in a different location (so that I could make an informed decision about the risks!). About a week later, I started noticing that one of the stitches was loose. I saw Dr. Trout, and she said "it all looked great" and that the stitch was not loose. I couldn't believe it...it was literally open and bleeding! As the incision began to heal, the nastiest scar began to form, particularly where the stitch came loose, and the rest of the incision/scar just looked like a "botched" job. A year and a half later, I look like I have 2 belly buttons. I visited a plastic surgeon who said the scar, in fact, did look like the closing of the incision was completely "botched". The worst part of all is, when I went back to Dr. Trout after healing from the surgery (to move forward with the i.v.f.), the vaginal ultrasound tech asked me when my fibroid surgery was scheduled for. I told her I already had it, and she said..."Oh, okay, I'm confused, because I see that you still have fibroids". WHAT??? I femanded that the nurse get to the bottom of this. After speaking to Dr. Trout, the nurse said the dr. only removed "some", because the other ones weren't inside my uterus...they were just NEXT to my uterus. WHAT?? Who cuts someone open to remove fibroids, but makes a conscious choice to leave a bunch??? So that I might need to go under the knife again???? My course of action now is to first start with cosmetic-surgery to try and correct the scarred mess on my abdomen, and send the bill to Dr. Trout's office. After I see how that's handled, I will cross the "fibroid" issue when it comes to that. In addition to that catastriphy, my husband and I were told in our original consultation with Dr. Trout that I had about a 30% chance of getting pregnant using my frozen eggs, based on the lab work. I was actually pleases to hear that (hey, 1-in-3-ish could be worse, given I was 42 when I froze my eggs. So my husband and I went through great lengths, rounding up the money to give it a try. By the time I went through all the shots, hormones, money, etc., I was casually told by the nurse that eggs my eggs ("eggs over 40") had less than a 10% chance of survival and that she was surprised to hear from me that the dr. didn't tell us that (I came across dozens of articles on my own research saying the same thing...less than 10% chance). Had the doctor told us this when we originally asked her our "ballpark chances", we would not have emptied our entire savings account, and/or gone through the hormone-injections. If you are in your early-to-mid 40's, and considering ivf with your own eggs, I certainly don't want to discourage you...go for it! Just keep in mind, if you go to Dr. Trout, and she says you've got "about a 30% chance", just do your own research first, before making your decision. read more

I thought she was fantastic!! Answered all of mine and my husbands questions and made us feel at ease. She suggested plenty of options that both fit our schedules and finances. Was always willing to answer additional questions that we thought of after our appointments. Staff is super friendly as well. I ended up moving to Michigan from Colorado, but I would have definitely continued going there if I were local. read more

Avoid her like the plague, especially if you suffer from endometriosis!! She said my hemorrhaging endometrial cysts were caused by PCOS. And then they erupted. I had to have emergency surgery just a few months after the first laparoscopy by recommendation of the ER doctor and my new RE at the time. So bad. read more

Affordable and willing to work with you. If you're willing to do a lot of self-advocating and you want a smaller clinic with more freedom to chose your options, this may be your place. I found that I really had to advocate for myself here and am giving three stars bc I didn't think my iui cycles were monitored as closely as they could be and I felt a little bit unsupported by the coordinator who was bare minimum communication. I found Dr Trout to be gracious and simple to work with. read more

I debated on writing this review, but after three failed cycles at CRE, I finally did my homework and started reading reviews on this clinic versus their competitors. I only wish I had done my research sooner. Now I can only hope I save someone else the unnecessary pain and heartache I experienced here. The second failed cycle of IVF with this practice was very disappointing and disheartening, to say the least. Not just for the obvious reason (not conceiving), but because of the way I was treated by one of the nurses along the way. It was a completely unprofessional experience that left me feeling unsure, uncertain and uncomfortable throughout the entire process. My first beta test on cycle #2 came back positive, but with a low HCG of 6.5 so I was told to test again in 3 days. That test came back at 6, still in the positive range, but not really hopeful. I had started my period and the home pregnancy tests that were once saying positive earlier in the week were now saying negative. I accepted the fact we were not pregnant. I was told I still had to come in for a blood test until I was in the negative range. I told the nurse it was torture; holding on to a little hope all day waiting for someone to call. I did not want to wait to hear through the weekend, since my test was set for Saturday morning. She assured me I would get a call at the usual time in the afternoon. At 7:30PM last night I had still not heard from the office, so I left a message asking for someone to call me, remember me. I got a call shortly after from said nurse, who told me my test was in the negative range "so you're good there". Good there??? It's a "good" thing that I'm not pregnant?? This IS a fertility clinic, right? Had I not called, I'm not sure I would have heard from her. It was at this point we should have requested our medical records and moved on. We were confident we wanted to try again, but we didn't know if we were ready to start all over again with a new practice. I was invested. And I figured by this point Dr. Trout must be invested in me as well; determined to see us get pregnant? We had a meeting with Dr. T who assured us she was invested to see this through. So, we gave it another shot. Third time is a charm! The third cycle wasn't any different. I got a little more attention, but I also got a lot more medication. In an effort to give it her all, go out with a bang, Dr. T increased my doses substantially. I ended up getting extremely sick with horrible flu like symptoms that almost resulted in hospitalization...and was told by the nurse I just had food poisoning? My protocol was not changed at all and retrieval went on as planned. Since all of my cycles at CRE were fresh (opposed to the proven to be more effective frozen transfer) these poor embryos were inevitably being transferred into a pretty hostile environment. This cycle miraculously resulted in another positive beta, but we unfortunately miscarried just a few weeks later. I don't think the embryos ever stood a chance. My husband and I decided to take a few months off. We were completely drained; emotionally, physically and financially. Our hearts were broken. Once we were ready to get back on the wild ride of IVF for a 4th time I made a consultation with Dr. Schoolcraft at CCRM. CCRM was a completely different experience... A fresh start. We weren't treated like a number. Dr. S assured us he was going to "give it to us straight". He wanted both my husband and I to undergo a series of thorough tests to ensure there wasn't something he was missing, because from what he saw on paper (in our records) he could see no reason why we had failed IVF 3 times. After several months, once all of our tests results were in, we regrouped with Dr S. who wasn't just willing to give us a shot, he was actually excited to work with us. The sperm count was low (we know this was the primary factor all along) and I had a fibroid (located in a non-disturbing area), but aside from that we were perfect candidates. Let's do this! We started with Dr. S. nearly 10 months ago. There is absolutely no rushing in his process... No cutting corners. He is a master of his craft and his craft paid off. After one frozen cycle we ended up with 4 genetic/chromosomal perfect embryos via CCS. We transferred two of them on 9/2 and I am officially 10.5 weeks pregnant with twins. I was released from CCRM today to my primary OBGYN who will take over my care through the rest of my pregnancy, and I have to say, it's bittersweet. You only personally see the Dr. a handful of times throughout your whole IVF cycle, so it's really important that you feel comfortable with the team that's working with you along the way. It's not just about the outcome- it's about the journey. And this 4th journey left me feeling hopeful and encouraged. My faith in the medical field has been restored. read more

The staff have been kind and sweet. This is a tough process and the amount of emotional support was astounding

My experience with Dr. Susan Trout was a nightmare. I was referred to her by my OB/GYN as she is specialist of Endometriosis. Dr. Susan Trout didn't take further exams or checkups to clearly understand and confirm my situation. She thought that it is fibroid and a simple laparoscopic surgery will do it. During my surgery, the doctor found she misdiagnosed my condition, and decided to give me a c section without informing my family. My husband was told that the surgery is within 2 hours, but he waited and waited without any status report and notice until the end of surgery after more than 3 hours. Days after I was discharged from the hospital, I had to go to ER because of surgery related infection. After the horrible surgery and painful aftermath, I was forced to deal with large out-of-network bill because she used the out-network anesthesiologist which we were not told of before the day of surgery. It was a very painful experience that I should not have had to go through. Throughout this surgery, I experienced torturous pain, only to be reverted to a state worse than I was originally. Compared to the doctor of my second treatment, she did not care about her patient and does not like to spend time on details. In addition, her stitches left much larger scars when compared to similar surgery I had from another doctor. read more

I just had my first frozen embryo transfer 4 days ago, so too early to tell if it was successful, but I feel thankful to even have had the chance to try. I had Asherman's Syndrom (scarring of the uterus) due to a DNC done by another physician after a missed miscarriage. I remember one Doctor I met with told me the only way for me to have a child would be via surrogate. I had more surgeries than I can count via a number of doctors, including Dr. Trout. I never thought my uterus would ever be scar free, let alone healthy enough to have the chance to go through IVF. It has been a long 6, almost 7 year journey since my miscarriage and here I am. Dr.Trout didn't look at me and tell me it wasn't possible. She and her staff have given me their best. I'm always greeted and chat with the ladies. Over the last year, they give me comfort and I know they are just as hopeful for me. I don't know if this round will result in a baby, but I do know I wouldn't be this far without Dr.Trout. read more