Highly Recommend Dr. Kefer for Prostate Biopsy I'm posting this for any man who is anxious about getting a prostate biopsy. I've had two previous biopsies with other doctors, and both were very painful and stressful. My experience with Dr. Kefer was completely different. He uses a specialized chair that makes positioning much more comfortable, communicates clearly before each sample, and prioritizes pain and anxiety control. I was given local anesthetic and allowed to self-administer nitrous oxide, which made a huge difference. The procedure was far easier than I expected. If fear is holding you back, know that technique and approach matter. In the right hands, this can be very manageable. I highly recommend Dr. Kefer. read more

Horrible experience! Do not trust Colorado Urology with your balls or your wallet! Pretty much every aspect of my interactions with Colorado Urolology was negative, from scheduling, billing and the interaction with the Dr. Ended up canceling and finding a significantly better urologist at GoVasectomy. For my consultation it was less of a consult and more of Dr Charles Anderson getting me to sign up with them. His first question was what pharmacy can he send the prescriptions to (which ultimately I did not need any of what he prescribed and I purchsed). I told him I wasn't sure if I wanted to go through Colorado Urology and asked about costs at which point he scolded me and told me about the No Surprise Billing Act and how many thousands of vasectomies he has done. So I booked my appointment anyways which was 3 months out. Told them it needed to be on a Friday, when I got home and checked the date turns out they scheduled me on a Tuesday. It was around the holidays at the time of my consult so was difficult to get ahold of them to reschedule and at one point I was called back by a call center. The person wasn't even able to reschedule without talking to a 'medical administrator' so took multiple more attempts just to reschedule the appointment. I called billing multiple times for several months asking for costs. They were unable to provide me with any sort of good faith estimate despite the fact that I was paying out of pocket so insurance wasn't a factor. Eventually they told me to stop calling them and they would let me know. I got my first call about the cost 5 days before my procedure saying it was $2,833. Hey Chuck, how about that No Surprise Billing Act now? They claimed to have called me a month before my procedure however on that date I had no missed calls, no voicemails and received no emails from them for months before the procedure date. The only reason that the called again was because they hadn't received payment and it was due the day that they called me otherwise my vasectomy appointment would be cancelled. When I checked in the months leading up to the appointment, MyCigna showed the Dr's fees which were $587. This is what the Dr fees were with the actual costs, but I guess that for all of my calls in the months leading up to it the facility was unable to tell be their own additional facility fees which are about $2,200. How are the facility unable to tell you their own facility fees in advance? Part of the issue may be that Colorado Urology is not even a Colorado company, it is part or United Urology Group so when I was calling them I was really calling an office in Delaware so had no interaction with the actual office or anyone in Colorado. Or maybe the issue is the lack of caring from the doctor, scheduling and billing departments. When I got surprised by the billing information and was told I needed to pay that day I cancelled my appointment with them (after dealing with Colorado Urology for 3 months). Found GoVasectomy and was able to book an appointment for later that week and they had transparent pricing/scheduling and had a great experience for $880 so less than half of just the facility fee for Colorado Urology. DO NOT WASTE YOUR TIME WITH COLORADO UROLOGY! read more

Yeesh!! Healthcare in this country. Someday when healthcare is a right, maybe we aren't stuck with this. SURPRISE BILLING!! And trying to get in contact with someone?! JOKE! I called SEVEN TIMES in one day trying to get 2 questions answered. I continue to get conflicting information from everyone, and NO ONE has been kind. I WISH WISH WISH we had asked for a different referall!! If this can help ONE person avoid this fate, then maybe this post will help someone. Too late for us, but hope the next person dodges this bullet. Husband said the care team was fine, but most care teams are. He said if given the choice again, the aggravation isn't worth it, even if the team was nice. read more

I would like to say that Dr. Madeline Koerner is a wonderful physician, and I highly recommend her. My husband underwent ablation, and he healed beautifully. She did an excellent job throughout the process. Dr. Koerner was caring, responsive, and attentive, and overall she is an amazing doctor. read more

After getting a referral from GP, I called the office to book an intro visit. The person I spoke with refused to book the appointment stating that she didn't see an active referral. I asked my GP to send a second referral and this time they called me to book. In the days prior to the appointment, there wasn't a confirmation email, text or call detailing the location of the appointment. After I parked and walked up to the building, it was unclear whether it was open for business as the entire building is covered in plywood / scaffolding. Plus, large amounts of water that smelled of raw sewage was leaking from the building onto the sidewalk. After arriving upstairs to the office, I was shown to my room. I waited 45 minutes (while there were loud saw noises and banging) and no one came in to let me know the Dr was running behind or to give me an update, so I left. This is unacceptable and not a great way to start a relationship. read more

My appointment was with Charles Anderson for 10:30 am, but he didn't enter the exam room until 40 minutes past the appointment time. No apologies from him for being late. When I asked why he was late his response was, "I was seeing patients sicker than you. Do you have someplace else to be?" When I told him that I was frustrated that he was so late, his response was "Do you want to me to do the exam now or do you want me to do it right?" Then he immediately said he wasn't going to do the exam and began to leave the room. When I told him that he should come back in, his response was "You can't tell me what to do" and then he threatened to call the police. All this over a question of why he was so late. I recommend that no one should ever see Charles Anderson for anything! read more

The doctor I saw was good, but the way the office functions is very frustrating! One of my encounters was for a 'same day' virtual visit. There wasn't one available until the next day. I was left waiting in the portal for 40 minutes, long enough to get kicked out. When the PA finally came on, the visit lasted 3 minutes. It took 36 hours to get a prescription that I should have been able to get within six hours of calling. To compound my frustration, it took 2-1/2 months to get a refund for an overpayment. This included several phone calls to billing, with very long hold times. I wonder if I would have been charged interest had my payment been as late as it took to get my refund (interest was not included in the refund). But the most frustrating thing by far was the lack of response from ANYONE when I shared my above concerns with my doctor. read more

If you want access to your "private" Medical Records sent to a "Developing Country" this office is the place to do it. Their call center is in the Dominican Republic and the operators are very hard to understand. The office has NO local phone numbers and they don't seem to return calls. You remember that release you signed on the 1st visit you didn't read? That gives them permission to send access to your records overseas to whomever! No I am not going back but I cannot get the office to call me back so I can try to negate having my records see more of the world than I have! read more

Terrible in every conceivable way. Dr. Koerner, Dr. Ledgerwood, and Ariel Griffin should not be permitted to work with patients. Rude, arrogant, and also greedy and stupid. They truly derive pleasure in making routine procedures hell on earth. Remember these 3 practitioners and definitely avoid. read more

On the plus side, the physician I saw was first rate in my opinion, and the procedure went as we agreed upon. Tempering this view is that I have found that communicating with the clinic, or the physician, can be problematic. I am happy to temper this comment as I continue to interact with this clinic. read more

*Update* Called three weeks ago and have yet to get a promised follow up from their billing department. I was told 2-7 business days. Shady billing practices. Essentially double-charged and now have to pay $2,000, which isn't even remotely close to what was estimated. This will end up being over $2,300 out of pocket. I cannot recommend strongly enough against all Colorado and United Urology operations and locations. I'd encourage United Urology to carefully read HB23-1215 - Limits On Hospital Facility Fees as their practices appear to clearly run afoul of Colorado law. read more

I need to get a cat scan as a follow up to kidney stones. My frustration is with actually speaking to someone in the office. I called because I have discovered that I have an allergic reaction to the medicine that provides contrast. I also need them to fax the hospital with the orders so I can get the Cat-scan. The issue is when you call, you get a call center, that won't connect you to the local office. They send a message to the location and it takes 24 to 48 hours to receive a call back from the office. I have an appointment with them next week and there is a National holiday next week as well. I am just confused as to why reaching the local office is so difficult? read more