This is the worst company and I would never trust them with my health ! The staff is very rude and mean to their patience and when I called to find out why I owe $40 and explained I never even saw the doctor the lady in customer service, after waiting to even talk to someone for over 30 minutes, was rude and obnoxious when I explained why I do not think I owe the $40 co pay! I asked for a supervisor she said I could not talk to a supervisor but they would call me back. When I Asked why I could not talk to a supervisor now because I might be busy when she called back, she said the supervisor was in training! They lie and cheat and that was not true at all they just do not want you to talk to a supervisor and they will never call back. The reason I did not get to see the doctor that day for my prostate results that I was anxious to hear if I have cancer or not they were so rude at the doctor office that they made me drive 30 minutes even after I asked to be scheduled at the office close to my house. When I asked them why she said she didn't know and so I sat down and waited after paying my co pay and watched as at least 5-6 people came in after my appointment time and were taken in front of me, by 9:50 I still had not been seen for my 9:00 appointment. I had to take a work call at 10:00 so I had to leave and they refunded my co pay but now they are charging me for it????? This is how mean and awful they are if you question anything make you wait for almost an hour while they take patience with later appointment times ahead of you. If you ask a question they disrespect you hang up or refuse to explain anything saying they do not know or simply say I do not have to answer that??? So bad I think this company who calls them self numerous names is corrupt, no bed side manners for their patience and just down right MEAN PEOPLE that work there! Maybe the doctors are good but the staff is the worst I have ever seen! If you question anything they will treat you like dirt! Why are people acting so mean that work in customer service??? I do not deserve this treatment from anyone much less a doctors office when you are scared in the first place about your diagnosis! The staff that work there are cruel and mean and do not know how to treat patience! Maybe when they have a serious illness like cancer the people taking care of them will be mean and rude and leave them with a sick feeling because of the way they have treated patience in the past a make them feel like nobody cares if they live or die! read more

This is without a doubt the WORST practice I have ever worked with. Everyone here is either incompetent or just don't care about their patients. It took over 3 months to get a cancer diagnosis from these folks then when I did have a diagnosis, it took close to a month of me calling and messaging through the portal MULTIPLE times before their scheduler finally called me back. I used to lead this specific cancer program at American Cancer Society and NEVER saw care this poor! Then I had an acute urologic issue that required and emergency room visit and when I asked the doctor why it happened, he told me "stuff happens." Turns out it was an adverse event from a med I was on, but he didn't bother to even review my meds as the issue I had is a common adverse event. I ended up switching to an amazing doc/surgeon at UC Health and found out what quality care actually looks like. In a day I had 2 appointments, including my new surgical date. Also, my new surgeon was the Chair of Robotic Surgery and the head of the Urologic Oncology Center at UC Health. They did a great job and gave me a real picture of what I was looking at, which PA Miles and Dr Ferrandino at Colorado Urology FAILED to do. Interesting thing, I have now been billed more money to do half the work than UC Health and UC Health actually performed the surgery including a night in the hospital and all of the follow ups. If you need urologic care, you owe it to yourself to get it from people who actually provide quality care. Avoid Colorado Urology!! read more

Drs are good but trying to make an appt or get ahold of anyone with urgent matters is virtually impossible!! Healthcare should not be run this way!! read more

The bills just keep on coming. Obviously the Billing Dept. at Colorado Urology - Westminster doesn't read the Reviews section wherein I explain why I ignore its bills. It'd be nice if the physicians did. What an amateur outfit! read more

If the Colorado Urology Westminster staff had any graciousness, or even common humanity, somebody on it would have contacted me by phone to talk about my 6/2/24 review (please see post), rather than sending this to my InBox: "We appreciate you bringing this billing matter to our attention. We would appreciate the opportunity to further discuss this matter so the situation can be resolved." Why should the burden be on me to contact them? I already posted how difficult it is to make contact with the Billing Office. Or is the message a standard boilerplate response that some (lazy) person just has to push a button to send without any thought? My guess is that, indeed, it is the lazy response because the complaints the office receives are so numerous. read more

Wait times for an office visit is stupid long. Waiting times in the exam room to visits with a doctor is way to long. I was able to hear the next exam rooms entire conversation, because of cheap walls. The doc spent 15 minutes with me and billed for an hour. That is fraud. Billing service is a joke. They make sure to bill you before they bill your insurance. In hopes you will pay more that needed. The multi state wide billing office is not available by phone or email. the online is a payment processing site only. Located in Maryland. Plan you time according to the East coast time. I set up a payment plan 3 months ago, yet they keep sending a Final Notice bill to my house. On line does not show any payment history of my payments. Is you have any other options in Urology providers? Choose them, not these DICKS! read more

Contacting anyone in the office is almost impossible. Miles is very competent but does not offset the poor communication.

They told me that cancer on my mom was negative and no growth. Yet another told us it was back. All this after I had to call to get the results. And after they told us they'd give a call within 72 hours. I guess they really don't care about patients. Do these people even know what they are doing? What school did they get their education? Or are they just negligent? read more

terrible problems just trying to schedule an appointment... i\over 2 years dealing with them, its always the same... just read all the terrible reviews, and go else where read more

Excellent practice and amazing doctor. Dr. Ferrandino has been a great doctor and surgeon. He went above and beyond in making sure I could get in for a procedure so that another upcoming surgery didn't have to be postponed. He's very knowledgeable, kind and has a very good bedside manner. I could not have had better care. I highly recommend him and am grateful for his care. His staff is equally as great. Thank you so much! read more

Colorado Urology and I go way back. So I wish I had better news. This is specifically about Dr Melouk. Do you want to die? If I had realized what he was going to do with me, I would have avoided him like the plague. Yes, I almost died, thanks to him. But I went via the Emergency room at 7am and was given no choice, he was "on call". But "on call" meant he saw all his office appointments all that day then came late at night. He had me wait all day in the hospital even though I had a huge 9mm kidney stone and a blocked ureter that was confirmed with imaging. When the ureter gets blocked, the kidney backs up, becomes damaged and can become infected. You can get sepsis and can die. By the end of the day, the pain was so intense I was throwing up, but that wasn't the worst of it. The infection was setting in. In the past when I had a kidney stone this large that was blocked, they would take it out. It's dangerous to leave such a thing in there. I am well versed in what happens, I have a 35-year history of these things. His office told us his appointments went until 4:30 and he would be there at 5pm. But he must have had a real nice dinner, because he sauntered in at 8pm, acting like there was no hurry. Then told us he'd like to wait until the next afternoon, and then just put a stent in it. We protested, explaining that we were concerned about infection setting in, the kidney backing up (Hydronephrosis) and sepsis. He laughed me off and said "oh, that will never happen. Tell you what, just let me worry about it". And he literally patted me on the shoulder as he said this, it was very patronizing. Then he sauntered back out. By late the next morning I was in septic shock and on the verge of death. I guess he had put notes on my chart, because the nurses just avoided me and placated me, they kept saying "Oh you're fine". The information they were acting on was that it wasn't that bad. I was literally begging them to do something. Crying, fevers, shivering and shaking uncontrollably, my mouth was stuck together and burning, and I was barely able to speak... then my blood pressure dropped lower than I knew it could go. When the top number went below 70 and the bottom number went into the 40's, the nurse actually turned the monitor away so I could not see it. The more I begged, the more they just looked at my chart and ignored me. And then finally a hospitalist came in, on routine rounds. Someone not even on my case. I immediately started begging for my life. I was hanging on by a very thin thread, I could barely speak and it was pure agony. The hospitalist took one look at me, looked at my blood pressure, looked at the chart to see what I had been given and called an emergency. Suddenly people with carts and equipment were hurrying around as she took control. As soon as I knew she was actually going to help me, I let go just a little and then I went unconscious and out of my body. That afternoon, I came to as they were still working on me trying to save me in a makeshift procedure room in the ICU. There were tubes everywhere, including one draining pus out of my body. They were still poking more holes in me. I was so weak, and it was so painful. I didn't feel like I could keep going like this much longer and said so. My husband was there, they let him stay. Everyone was in my face. Then Dr Melouk came waltzing in. My husband became irate and bitched him out, saying, "YOU left her laying in a bed and she went into septic shock and almost died. We TOLD you what was wrong, We TOLD you what we were concerned was happening, it was right there in her imaging for that matter, and you scoffed and said 'oh that will never happen' and that is EXACTLY what happened! " His reply? Not "I'm sorry". Not "is she going to be okay". His reply was "I never said that." We fired him on the spot, told him to get out. Later I got a bill from his office and I paid that bill even though I was so mad at him. But to add insult to injury, he had billed me for a bogus visit he said he made to me on a later day there in the hospital, one we absolutely knew he never made. My husband was there with me all the time, 10 days. We had already fired him and he never came back and my husband would have screamed at him if he had. I raised hell when I saw the details of the bill later, wrote a complaint. That was nearly 2 years ago and apparently he is still there at that office. After 2 years of waiting and giving up, I finally got a refund for the bogus Hospital Dr Visit a week or so ago. Almost 2 years later. No apology ever made. I am still recovering. If you really must go to this office I would NOT recommend Dr Melouk. Go with the older, James Clark. I saw him years ago and he was kind and helpful and kept me informed and never left me in jeopardy like this. Back in the day when Dr's treated patients with a little more regard and weren't just in it for the big money. read more

My positive review is based almost entirely on the treatment I have received for several years now from Dr. Webster. I simply cannot say enough good things about him. He is thorough in his explanations and ensures that I have an understanding with which I'm entirely comfortable. He has consistently demonstrated a genuine concern for my well-being during every visit to his office. Furthermore, he has also been very responsive via my e-messages to matters that have arisen not requiring an office visit. There have been no surprises with any fees and this includes two surgical procedures. If there's a negative comment, it involves making productive phone contacts with the office. These have seemed somewhat cumbersome. That problem however is quite minor compared to the care I've received from Dr. Webster. read more

Me and my insurance company were charged $261 for a 5 minute phone conversations with a doctor that I did not like. It was not a consultation--I don't believe he asked a single question. They do not disclose that the phone consult is a multi-hundred dollar charge. read more

Average rating of 1 star out of 5? Wish I'd read these reviews before going! I went in the large building 1st, so I was 12 minutes late and the (as mentioned in the other reviews) rude receptionist said I would have to reschedule. TWELVE MINUTES LATE! And after driving there for 40 minutes. The Dr. wouldn't have even seen me by then. This is complete bullshit. She also made fun of me for going to the other building first. I'm doing the best I can at 70. If you care about customer service and being treated like something other than a number, avoid this place like the pandemic. read more

My husband was seen by Dr. Webster+his staff for a small procedure at this facility and had an extremely unpleasant experience. They take a "one size fits all" approach and do not care or have consideration for individual patient needs, quality of care or experience. The nurses would also benefit from specialized training and situational awareness of patients requests and experiences as well. You are treated as a number instead of a patient or person. Their sole focus is one standard of care for everyone, no exceptions. If you do not like it or are uncomfortable you should just cancel your procedure (while you are being prepped). They do not take personalized approaches for care and are not up to speed on modern day practice and options. Very old school mentality. If you are looking for top of the line care and experience I would avoid this facility and their staff as a whole. Do your research, be informed, you have options! read more

Dr. Webster and the Urology service was great, but the bill collection/administrative side of the business has been a nightmare. They over charged me $700 BEFORE getting the procedure, didn't send me any documentation of services rendered after calling 3 times, and I discovered a month later that I was indeed over charged. After holding my money for a month, they have the nerve to tell me that I will get my refund in two weeks! If i didn't call them numerous times, I'm betting they would have held my money for months. And...I have to call them again to ensure that this is done! I'm betting this is the third party service because they are super unprofessional, take forever to answer the phone, and have yet to deliver me basic service AND have held my money for over a month so I have to pay interest on services that was 100% covered by my insurance. read more

i tried with this practice, but the office staff is so bad, that I finally gave up trying to adjust my appointments. For starters, they have an overseas screening system before you can speak to the office. The office staff seems miserable in person and even worse on the phone. When I finally said, "never mind, let me just cancel everything", the lady's response was : "I wasn't rude to you". If the front desk and phone staff are a clue to the culture of this practice, I sure don't want them providing care to vulnerable patients, including me. There must be a better urology practice in Denver. read more

Called 2 months ago to make appointment. They said because I had Medicaid, they could not do that but if there was a cancellation they would call me. I finally got an appointment for a month out, tomorrow. They just called to say the doctor (whom I found out is just an assistant) wanted to change the appointment tomorrow from 15 to 30 minutes. They offered me 6 weeks out!! I said no thanks. They must have told that PA and they called me back immediately to insist on changing it. The most inappropriate/unprofessional thing I've ever witnessed! read more

Colorado Urology, AKA Foothills Urology AKA Alpine Urology... Worst office admin I've ever experienced. 3 months to get an order for CAT scan and then they failed to do it correctly so insurance won't pay. Absolutely impossible to talk to anyone that gives a damn. As others have said, my appointments have been cancelled at the last second or as in today's case, never attended by the physician!!! Third missed or cancelled appointment in a row, by them and at the last second... still no word on how to proceed - 3 months later. Please tell me where a good Urology office is at, I suffer from the occasional kidney stone. read more

Stay away. This place has the worst administration - billing, insurance, follow-up, scheduling, everything. They cannot get things together and never answer the phone. read more

The absolute worst. It took them over a month to get my test results back for a UA and address them, despite me calling several times. They were incredibly rude about me not being able to provide a sample right away. The MA gave me the wrong prescription, so not only was I waiting for ages to find out if I had a a UTI, but I also couldn't get any sort of medication or antibiotics to help with the pain. I ended up having to use a weird app online to just pay out of pocket for the meds. Which I got just fine without even having to see a provider. The desk staff is rude and incompetent. The other office is wonderful. I unfortunately had to go to this office because I couldn't get an appointment with the other one soon enough, but I'll never go back, no matter how much pain I'm in. If I'm ever in this situation again, I'd rather just wait and suffer. I'd still be in better shape than I was in dealing with this office. read more

Stupid, unprofessional and unpleasant. Agreeing with virtually every other reviewer, the office is poorly operated, the administration is abysmal, and the staff surly. I arrived for my appointment 2 minutes late -- construction is everywhere and I should have allowed more time -- but I was told I was 15 minutes late as I instructed to be there 10 minutes early. Don't remember that, but it was a month ago, and, unfortunately, I have had over a dozen doctors' appointments in the interim. Asked why they didn't write 11:20 on my appointment card instead of 11:30, they said I was told. An exchange out of a bad comedy routine followed, but bottom line, I had to reschedule for a month out, and if I'm still alive, I am supposed to remember to arrive 10 minutes early because, despite requesting it, they insist my appointment is at 1:30, but if I don't arrive 10 minutes early I'm late and have no appointment. Hence, STUPID!!! read more

Not impressed with this place at all. No wonder they keep changing their name, they are the worst!! I saw Dr. Webster for a procedure and they messed up my appointment so when I showed up for one of my testing procedures, they informed me that because I scheduled this online that they couldn't do the test. What?!?! So Frustrating! But I figured just a glitch in their system. Dr. Webster did apologize for this and seemed genuine. I followed through and schedule my surgery. The day before surgery I got a phone call from them to collect what my said portion would be for this procedure, I was a little annoyed that they waited until the day before my procedure to handle such a thing but I gave them my credit card number and paid in full. Later on that day I got another phone call saying that their office overbooked the procedure room and so either I or another guy having a procedure would have to reschedule. I have four kids and it took a lot to get daycare and meals ready for me to have surgery and for them to call the day before and try to reschedule was ridiculous. Thankfully the other guy rescheduled but Dr. Webster's staff made it a point to tell me that he wasn't happy about it. UGH!! Like I should feel guilty because their office messed up?!?! So I get my surgery and about 2 months later I get a bill for $700 saying that this is what wasn't covered when I had already supposedly paid them before surgery. They said this is what insurance didn't cover. So I started making monthly payments. I just got a call from a collection agency. Those greedy, money-hungry jerks, sent me to collections!! So disgusted with this place!!! read more