Comwave was a reasonable choice until Rogers got involved. Since then, the service has been…read morehorrible. TV reception stopped for hours. Modems were repeatedly replaced to no avail. Service requests were ignored. Calls for help were difficult with ongoing language issues with those who finally do answer the phones at Comwave. The company double billed in error but never did refund their mistake. When the account was finally closed, Comwave/Rogers took an additional $300+ in cancellation fees according to a contract they claimed existed -- it did not. They made us pay for shipping their equipment back and then charged an additional two $25 restocking fees. This company did all this to a 99 year old senior on a fixed income. They are the epitome of the internet thug. DO NOT DO ANY BUSINESS with them.

Got call from Comwave about tv internet services. Said we'd think about it. Suddenly we receive a…read moremodem in the mail unsolicited. Now harassing us to pay for or return modem! Brutal company. Do not deal with them!!!

I had the opportunity to work with Michael - he is really passionate about helping small…read morebusinesses and a total pro! Highly recommend!

From the owner: Find and share the best of local business in your neighbourhood…read more FS Local is an Internet marketing company based in Toronto, Ontario. Our team of local marketing experts is on a mission to support small businesses across Canada, and to help them build and grow their web presence! We believe the best things come from the people closest to you. That's why our innovative Canadian online business directory is truly unique, as it showcases the business owners and the stories behind each company. Our goal is to connect Canadians in local communities from coast to coast (from British Columbia to Newfoundland!) with nearby shops and service providers. Be sure to follow our FS Local community blog for expert tips and advice from some of the business owners featured on our directory website.

I moved my site to Cirrus Hosting's SSD VPS, impressed with the performance and very happy with…read moresupport they are very responsive.

From the owner: Cirrus Tech Ltd. is a private, family owned corporation founded in 1999. The Company is based in…read moreToronto, Ontario which has become one of the fastest growing IT communities. Since its foundation, Cirrus Hosting has vigorously managed to offer valuable web/cloud hosting and hosted internet infrastructure solutions and services to small and large businesses, locally as well as internationally. Cirrus Hosting is now one of Canada's largest web and cloud server hosting companies and a leading provider of comprehensive Internet services. Cirrus provides locally based sales and engineering support for its Internet services in Canada, and also hosts its entire infrastructure in its local data centers.

Revised November 30, 2020 My name is Ted and I have been a…read morecustomer of Comwave for 7 or 8 years. I have been very happy with my Voip phone service. I have not been working for over a year and decided to port my phone number to Freephone.ca. The charge from Freephone to do this is approximately $140, this is a one time charge to do the work to port your number to their service. I paid the The $140 to Freephone.ca. I also paid Comwave $50 to have them port my phone number to Freephone.ca. I now knew that I would not receive any monthly phone bill for my phone line, that I rarely use. I just didn't want to lose that number because when I was working, this was the number I used for customers to call me. I returned the modem by Canada Post to Comwave by registered mail. On September 29th, 2020, I called Comwave to tell them to cancel my service and port my phone number. Freephone.ca contacted Comwave the first week in October to have Comwave port my number. Nothing happened until November 14th. I had paid my bill from Comwave up to November 28th but was not using that phone. My phone was finally ported November 19th and I now expected not to hear from Comwave as I paid all my bills, returned their equipment and now was with a new company. Today I received an invoice from Comwave for $226 for early cancellation. I had NEVER SIGNED ANY CONTRACT. I HAD BEEN WITH COMWAVE FOR 7 OR 8 YEARS AND WAS NEVER LATE IN PAYING MY BILLS. I tried calling them and got nowhere. I AM SENDING A COPY OF THIS REVIEW TO CRTC AND FILING A COMPLAINT. THANK GOODNESS I REMOVED MY CREDIT CARD ON FILE WITH COMWAVE. I am so hurt to be treated like this. COMWAVE DOES NOT CARE!!!!! Deal with a company that cares. Received a phone call from Comwave today NOV. 30TH AT 12:30 PM. THEY DEFINITELY HAVE "NO COMPASSION". I TRIED PLEADING WITH THE REPRESENTATIVE TO REMOVE THE $226 CANCELLATION FEE. SHE WOULD NOT LISTEN. SHE SAID I COULD PAY IT OFF SLOWLY WITH INTEREST FEES. THAT IS THEIR ANSWER. I never signed any contract!!~!!!! They are a "heartless" company that kicks you when you are down. We are ALL suffering from Covid-19. I have not worked since February 2020 and can not and will not pay a cancellation fee. As you see in my writing, I am very upset by the WAY THE CUSTOMER RELATIONS REPRESENTATIVE TREATED ME, WITH NO COMPASSION AND VERY LITTLE RESPECT. THIS IS THE EMAIL I RECEIVED TODAY FROM COMWAVE: I REALLY THOUGHT THAT SOMEONE MIGHT HAVE CARED. I WAS MISTAKEN. Thanks for contacting us. Please accept our sincerest apologies for the issues you have been dealing with. Please send your customer ID and contact number to social@comwave.net and we will be happy to help you out. - Team Comwave Update November 30th Got a call at 6:30 pm from a representative for Comwave. His name was ,,,,, He listened to my concern and I really thought he may help me. After listening to me, he said he would turn it over to one of his associates. I waited all day, today, for a call from Comwave. There was no call but I still get text messages for Comwave telling me that my credit card was declined and if I ignore this message my phone will be cancelled. Perhaps it is because I removed my credit card from their site and also because I have not been using the Comwave voip box since September. I have the letter of compaint to CCTS-CPRST sitting on my desk ready to mail. I told Erving that I would not mail this complaint until I hear back from him. Looking on line, I see that I am not the only person upset with Comwave and their Customer Service. Until November 28th, I was very happy with Comwave. We will see what tomorrow brings. I will keep updating this review of Comwave daily. Today is December 1st. At 5:30 pm I received a phone call from ,,,,, at Comwave. A total waste of time. This guy doesn't listen and doesn't care. Pay up or I go to collections. GREAT CUSTOMER SERVICE REP. Tomorrow I send letter to CCTS. THIS COMPANY HAS NO CUSTOMER SERVICE. I give up. Each person I speak to is worse than the one I spoke to earlier.

I initially had Comwave phone and internet services on contract for 3 years. The service was ok,…read morehowever when the contract expired I kept the phone service for more than 5 years without a contract - paying on month to month basis. When I called to cancel the phone service, I spoke with the supervisor who was pleasant and indicated that I will be charged $25 re-stocking fee upon return of the modem and will be credited $50 for the security deposit I made...seen fair right? Guess what, I was charged $250 dollars for cancellation and another $56 for phone number moving!!! I did not get any credit either...really sad

Location/Service:…read more There is always a Telus Mobility in every major mall but this one inside Yorkdale Shopping Center is probably the best one I have ever been to. The service there is beyond EXCEPTIONAL. My family and I went to the store the day after boxing day in hopes to purchase some accessories for our phones (ex. external battery packs, charging cables, car chargers). We had some coupons that we wanted to use up so we thought this would be the best time since it is after Christmas. As soon as we walked in, the staff there was really eager to help us out. We told Sal D. (awesome staff there!!) quickly helped us out and we were upfront about the coupons that we wanted to use up. He was good with that as I know that many phone service providers never wanted to help us out when we tell them about coupons (not sure why, but perhaps the extra work they have to do? or perhaps they don't know how to input promotional codes? This is a LEARNING EXPERIENCE right there). When we had gotten our items and were ready to pay, he told us about the deals and sales, and what could make our purchases more worthwhile (eg., purchasing a phone cover on top of our order to get 20% discount overall, etc). He never pressured us to buy anything but just told us what was offered. I like his attitude. Even though we had to pay more than what was given with the coupons, I was happy about it because the service was excellent! Keep it up Sal D. at Telus Yorkdale. Other Telus staff at other malls really need to learn how to give PROPER customer service and NOT just stand there PRETENDING they are helping out clients when they don't do a thing and just get paid.

Yes, our Internet price has gone up since we signed up but that's with any ISP. I don't really…read morenotice that the speed is bad but sometimes when I do a speed test, we are getting less than we are paying for. Recently, we noticed an increase of our monthly bill of $2.50. After looking closely at it, there was some regulatory fee tacked on. My husband researched online and read that it is voluntary. He decided to call to ask for it to be removed. He got through to customer service right away (this would take hours with Rogers!) and they were very helpful & removed the charge and advised that we would be credited back the $2.50 paid on the next invoice. Overall, we are pretty happy with Carrytel.

The equipment set up as seamless and after a couple of weeks no service interruptions and great…read morecustomer response with any phone calls. Rogers needed a site visit to complete and outside connection and took 5 days to respond to the Carry request to service the Roger's distribution request. Glad there is some competition with providers and more with distribution would be better too.