The best banking experience i have ever had. After substantial research I decided to check out our…read morelocal branch of Key Bank on Bainbridge Island. I was bowled over by the excellence! First contact over the phone with the branch manager Sara was entirely positive. Friendly, service-focused, knowledgable and welcoming. When I checked out the branch in person I was immediately greeted in an authentic friendly way. I picked up more information about accounts and bank products and after a few days came back in to open my accounts. When I did, setting up my accounts with personal banker Amanda was easy, seamless and enjoyable! Meeting Wyatt and Teri, roving tellers, only added to my positive sense of this branch which is kind, helpful, customer-focused and authentic. Having banked there for months now I can confirm it was not just an initial feeling-- I feel better about banking here than I have anywhere else, literally feeling welcomed whenever I stop by. The best way to describe it is like a "Cheers" experience. Where everybody knows your name!

we have been a key bank customer for 6+ years and have 7 accounts including some savings started by…read moreour kids to save their earnings and gift $. Our older son went to college and at his 18th birthday they started deducting fees from the account as he was now an adult and no longer fit their criteria for the saving account that was originally set up. This change was not communicated to us and they have pulled over $150 in fees out of the $298 he originally had in the account ( $2 below the minimum of $300). They would not allow him to change the account as he was seen as a minor on the account despite that they could now fleece him for $4-5/month as he is an adult. The manager was rude and condescending to all of us. Take your money and business to a local bank who still remembers that customers matter and treating people fair should be a KEY part of their business model.

Thank you Homestreet Bank for waiving the fees that were incurred on my daughter's savings account…read morewithout her knowledge (until we noticed it on her most recent transactions). After a very stressful few days trying to get someone at the bank to remove $70 in fees placed on my teen daughter's account, a divisional manager called today and finally did it.

We love HomeStreet - they are always willing to help, always friendly and courteous and have…read morehandled every curve ball we've thrown their way over the past many (many!) years. It's a pleasure doing business here, and that's not something you can often say about a bank!

Worst customer service ever! I've had a business account with B of A out of state for several years…read moreand attempted to close it when I retired to WA. It's taken 5 phone calls and nearly 2 hours of time to get zero clear answers. I was told: 1. We'd mail you the balance but our system is down. 2. You can transfer the money but it has to be into another BofA account. 3. You have to make an in-person appointment and you MAY need to bring several documents (which are in my moving boxes) but maybe we won't need the docs. We can't tell you over the phone - and that response was from the genius asst manager! 4. You are the 87th caller and won a $100 Visa gift card. If you answer a few questions then I can close your account. Yep true. The asst manager became irritated when I asked more questions about MY money. Get into another line of work. Unreal incompetence!

All of your representatives are too nice. I put in…read more a customer issue or message yesterday on your website and got my Canadian money ordered in 24 hours. Alanna was so gracious for my business. Trevor went above and beyond to find me a Bank Of America bank who had Canadian money for my vacation. Trevor called around Washington State to find me the closest bank. As always I put things off to the last minute. With people like this , who work for Bank of America , I can breathe a little easier. Thanks for all your kindness. Alanna you are a "gem."

I have always banked with a credit union, but I switched my business account to Kitsap Bank because…read moreit is local and has been around for over 100 years. I have never been charged so many fees and had my accounts mismanaged in such a short period of time. When I opened my accounts (personal and business) in May of 2020, they only provided me with a checking account, not a savings account. Weird, right? I had to go inside the bank after many confusing phone calls and finally I was given a savings account. I suppose it is common to open a bank account and only want a checking account? No way, that is weird, everyone wants both checking and savings. It is absurd that I had to REQUEST for a savings account. Absurd. My biggest gripe is the plethora of problems with their online banking/phone app. I wasted a lot of time on the phone and in person regarding this. Pop-up messages said I did not have authorization to deposit checks. HOW NUTS!!! I'm the only one on the account, what do you mean I can't deposit a check in my own account?! I was unable to use the online deposit because I was never given a debit card (which was absolutely essential for using Kitsap Bank's phone app, as they have a second party app you must also download and then enter your debit card number in order to use their services). Impossible to do that without a card, which should have been given to me right after opening my accounts. While on the phone, multiple separate times, I was speaking to the bank's web master/developer of the app. I know this because while on the phone, they were re-writing the code so that when I closed the app and then re-opened it on my phone, options that didn't exist magically appeared. Because of their poor service, I closed my accounts a month ago and only NOW am I finding out that I was charged a $25 closing teller fee. NO ONE EVER told me about that fee. I want my $25 back, I found out about this fee after I was sent a paper statement (which earlier I had to OPT OUT OF in order to not be charged $5 EVERY MONTH, and the only way to opt out is through their useless app). I received no receipt the day I closed my account that said ANYTHING about this fee. Let's be honest, wow, burned while opening my account, burned closing my account. I took my business and money to Kitsap Credit Union and I'm never looking back. I will write a review on any and every website to warn people of this bank that certainly doesn't care about you, only your money. Kitsap Credit Union was so helpful and it was easy to open my new account with them. They even printed my new debit card that day!! And their online/phone app is excellent and easy to use. Stay away from this bank- so many fees, lack of communication, poor service, and let me tell you, when I closed my account at the Kingston branch, the teller asked me why and I said the online services were beyond sub-par. She agreed then she went on to tell me THAT SHE has an account with Kitsap Credit Union. So there you have it folks, even the employees don't want to bank where they work. That speaks volumes. Goodbye Kitsap Bank, know that I will share my experiences with everyone and anyone that will listen.

It's unfortunate that they have let the customer service department treat members like we need to…read morebeg them to work for us. I started doing business with Kitsap about a decade ago, and I was impressed with them then. For over a year now, they have been difficult to communicate with, and the last call I just received from them was the worst. In front of my son, this gal was mocking me, being snotty and just plain rude. I have read some of the other reviews, and I agree with them. This business is going down fast. Get out ! Do not invest in this business ! Very poor service. The person that gives the response to these complaints can only sugar coat it, but it's really easy to see that you have no explanation or honest reason for these things to keep happening.

I have only received the very best from Kitsap Credit Union over the 20 years I've been with them…read more I noticed that their fraud team helped block cash my card when others tried to use my information, and they have great customer service. The call center hours are open longer than lobby hours, so if I can't make it into a branch, I can still take care of what has to be done.

Great convenient and fast service! being located in the albertsons help cut down on stops when…read moredriving also. they are also open seven days a week which is a huge plus.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I have 2 loans and BECU and when I took the second loan they told my to just over pay the first…read moreloan and the overage would be transferred to the second one and pay that. Well, apparently that was a lie because they keep calling me telling me I haven't made my payments. I've tried to make the second payment out of my BECU checking account to my BECU loan, but it will not let me and it will only let payment to the first loan and says, I'll have to mail a paper check for the second loan to BECU.

My husband and I went in this morning and we were assisted by Whitney. She was professional and…read morefriendly, answered all of our questions about their services, and helped us open new accounts. Very happy with our experience!

Went to this branch recently and had a great experience. Our banker Charity made everything easy…read morefor us, she helped us learn how to navigate the Chase App she even called us back to follow up to make sure everything was working properly. We will be doing all our banking here. Thank you Charity

Chase itself may be a pain to deal with (and yes, if you try to get efficient service from their…read morecorporate lines, it is really frustrating and sketchy). But this review is for the Magnolia branch in Seattle. They are absolutely awesome, and if you approach them in a pleasant manner, you will get great service. The local branch here does not at all feel like an impersonal corporate machine, it is your best bet to get business done with Chase. And the manager now is excellent. They also have a great notary, who will take care of you if you are a Chase customer.