This review is for both the local bank and corporate…read more Corporate: impossible to deal with. Wife originally got the home loan on her own through Sterling before the merger, but then I added onto it. We went through all their silly forms and hoops and despite that they kept refusing to let me manage the loan or get info when I called in claiming I was not authorized. Even after we got it fixed after a couple years it "reset" and then they refused to fix it. Miserable experience and no 24/7 bankers on the phone for support. Local: people at this branch acted helpless to do anything and clueless on how banking worked. Wouldn't help us with the above issue or even paying our mortgage. We'd walk in the store and they'd stick is in a corner with a phone to their corporate and tell us to solve it ourselves. Worse, when my wife was parked in their parking spot some idiot came out and yelled at her and told her it was for customers only. She explained she was a customer and was about to walk in and the guy said he did t believe her and to get lost. Will never do business with this bank or the chain again.

This bank is pretty awesome!! I've been with them for both personal and business banking for over…read more10 years now. THESE BANKS ARE ACTUALLY FILLED WITH PEOPLE WHO CARE and not just filled. Time after time they go above and beyond to take care of me. This last time was QUITE AMAZING! I'm absolutely positive this would NOT happen at any other banks ESPECIALLY THE BIG BANKS. I know from many past experiences.

Best Businesses in State of Washington and the Worst Businesses in the State of Washington…read more Disclaimer: this Review includes all the Business I have done business with from age 18 years old, when I worked full-time for St. Regis Modular Home Factory in Tacoma (52 years). For the Best Business in the State of Washington I use Movies or drama scenes to highlight their the Best in State. Worst in Washington State - Bank of America Lake City & Northgate Worst Bank US Bank Lake City, Omar Garcia Senior Banker is the classic case study of an Narcissit with ZERO moral compass. I told, him 5 times that I only wanted to open a Business account and not a private account, but he ignored my words kept talking about opening a private bank account. He was so Narcisstic and demanding about opening a private bank account against my will. I finally in frustration told him off stating I told you 5 times I only wanted to open a BUSINESS account. I then went to US Bank Northgate to open a Business account and Suriya Emdad, Financial Center Manager, Bank of America WA3-150-01-1 made the fatal mistake of telling me that I couldn't talk bad about Omar Garcia, Senior Banker from Bank of America Lake City, so I told, her you just decided to offend me by not letting me vent about Omar Garcia and left. Best in Washington State - US Bank Roosevelt Best Bank Manager, US Bank Roosevelt Josh Anderson Assistant Vice President & Branch Manager NMLS #6801148 1) Josh is a "We Are Marshall" leader, who inspires his Personal Bankers' Team to greatness. When I asked him about getting my Bad Credit scores removed he immediately gave me an referral to a company that could help. Only Josh gave a Referral and when I asked the Bank of America Manager, Lake City, he didn't have a clue how to get your Bad Credit clean up. This the NR.1 of why Josh is the Best Bank Manager in Washington State, he is a true "We Are Marshall Manager" who knows the questions he needs to have answers for and how to equip his team for success. US Bank Roosevelt has the Best Personal Banker Team in the State of Washington and here is why? *Josh Anderson (read the above paragraph) "We Are Marshall Leader NMLS 680148. Outstanding character, Josh told me how at one time he had all his family members on his phone plan and how he takes his sister and niece to Montana every year because that is where they want to go and most recently he told me that he bought his niece an iPad. *Reese McConnell Client Relationship Consultant & Assistant Bank Manager What makes Reese GREAT is he is Jerry Maguire, who has no personal ambitions other than to give his client his best is Services. NMLS 2416825 FYI, Reese just got married two months ago, tell him congrats, smile. *Annie Ando, Client Relationship Consultant, NMLS #2457060. I was really surprise when I told Annie she was great banker that she responded, "me?" Annie prophetically is like Rachael from Friends, who always lacked self confidence in herself, but eventually gained the confidence to start her own business. One day, I predict that Annie will be a business owner and that's what makes her an awesome teammate. *Xavier Cantu, Client Relations Consultant, NMLS # 2462525, Xavier is a Prince fan 1990 and loves go to venues for music events. Prophetically I connected him to the singer Oliver and that connected me to the movie, The Prime of Jean Brodie and prophetically I believe Xavier future will have a connection to working as a teacher or corporate trainer. FYI, I love the Prince trailer song where the monster says, "we're not here to hurt you, we're here to play." ================================== Parents of High School Students, I got an $18,000 inheritance last year and I now have a start-up company that I can hire students that an email and newer cell phone and through my company, Zadkiel, Being A Benefit To Others. They can install a Credit Card payment App just using their email. High Students can also do their volunteers working before/after school or weekends. Believe this I'm a Media Producer genius and students have the opportunity to learn $100,000 skills as Media Producers. Contact Pastor Dav(e) apartment 315 email pastordav7@gmail.com FYI, I sell Hoody pocket tops and LGBTQ+ accessories (rings, necklaces, 8 inch glasses, Espresso kits that are all "do-it-yourself" selection of colors/letters/neon paint to decorate according to their personal style. Attachments to come from Hight School Student Media Producers wanna bee's I'm the Media Producer, who figured out that you can publish an whole YouTube Channel in an eBook or Paperback book simply using QR codes.

I have been a member of this bank for 30 years. This branch is very friendly and in the past has…read morebeen an excellent bank. Recently they have been under par wasting both my time and ultimately my money. They did not send international wires in a timely manner and they have given false information regarding HELOC requirements. I have to go in again to redo paperwork that was already done and confirmed accurate and now my payments are late. I do not recommend this branch and am likely to switch banks out of frustration with these processes.

Underwhelming service but not necessarily rude…read more They have zero desire in acquiring new customers. Just be prepared to do all the legwork.

Customer service is always great and my family and I have been banking here for over a decade.read more

I went to US Bank Northgate Branch in October with my 89 year old mother to try to get a cash…read moreadvance on her credit card.(my mother needed tyhe cash tp pay her King County real estate tax bill. While we were there I was lied to by one of your tellers. This person told me that my mother's credit card had a hold on it when I had Specifically called the 1 800 US Bank phone number and talked to a representative of your ban who informed me that the crediS Bank representative prior to our trip to your branch and afterwards after your teller lied to my face after making me and my 89 year old mother stand in line waiting to hear about our credit cared cash advance. That is totally unaceptable making us wait for 50 minutes and then be lied to. On top of that, some extremely rude old woman (a customer of yours I suppose) made insulting and hurtful comments to my mother. At some point somebody at your bank made outrageous false accusations about me. Apparently this rude person saw me speaking animatedly to my mother and then reported me to the state, falsly claiming that I had somehow been abusive to my my mother. This is after my mother and I were forced to stand in line for 60 minutes unnecessarily and then lied to by one of your employees. I had to face a humiliating visit by a DSHS caseworker who showed up at my mother's house after one of your customers made false acuusations against me. These false acusations and the activity they caused damage to my relationship, it could have damaged my professionally. This was the worst exoeriebce I have ever had at any bank. I am furious at the way My mother and I were treated. I will never ever go to a US Bank branch, my mother is cutting up her US Bank credit card due to the shoddy treat she experienced while visiting your branch.What do you have to say for yourselves? What a terrible bank and a really terrible customer you have. Never again. I would give zero stars if I could that refers to a five star rating which I would never give this branch after the terrible experience my mother and I had

I left Bank of America and switched here. The staff was very friendly with setting me up with…read morepersonal accounts and school accounts. Cegenia and Steven are very reliable and trustworthy with my money. Thanks guys for all your hard work

The customer service provided by this branch is absolutely the best. Every time I visit their staff…read morehas been friendly, courteous and so very helpful. Every staff member I have encountered has been thorough and very professional. This branch isn't open on Saturdays so that is a bit inconvenient, but I still prefer banking here nevertheless. Highly recommend his credit Union

Not many locations. When I needed to do a wire transfer for a home purchase - I went to the…read moreclosest location. Got turned away at the door by a person who said their internet was down. 30 minutes later I arrive at the next closest location. Found out there, the other branch I was at went back on line maybe 5 minutes after I left. Thanks for wasting my time and gas. Phone access almost impossible, you can sit on hold for 30 minutes on a good day. Online chat has never worked for my PC, their techs unable to provide a solution. Cell phone access used to be easy but now it wants to also do the "double check" and once you answer the text properly, it directs you to go back to the site - which is stuck on the verification page - so you log back in and get the same thing all over again! another verification request. I'm really disgusted at all these businesses making it impossibe to access your account online without a smart phone. Just don't lose your phone or you won't be able to access your account, unless you walk into the branch - something which seems to be discouraged. You go in and the bank rep tells you "You could have done your transaction online". . I've banked here several years, but this is my last. Alaska Fed beat the interest rate Harborstone offered me for a car loan. Found out there is better customer service out there than Harborstone cares to provide. Adios!

Worst bank I've ever dealt with they don't follow through with anything it's hard to understand…read moretheir statements don't know if I have money or not h ave the time I sure miss Columbia Bank

This bank is scam. Dominica last name refused to be given refused to consider my 10+ years of no…read morelate payments A problem occurred with my auto payments she refused to help me. Accusing me of being a fraudster. Telling me I had to go to physical bank even though I have a disability and cannot get there. Very cruel customer service. I ended up having to pay late fee because I was unable to physically get to bank. All because my bank didn't sync the extra $55 a month extra escrow. Horrible horrible customer service. Do not use this bank for mortgages. AWFUL AWFUL CUSTOMER SERVICE. DOMINICA IS AWFUL.