Misinformation at Change from Cornerstone or purposely held back info…read more I Just didn't ask enough Questions about Daily Operations and Fees! I Ran a business and never hid fees or Costs but now I see the Car Sales model is used in so many businesses! Pretty Disappointed after I was told how smooth the change would go. Even two duplicate Withdrawals that I could never get an answer.

After years at the local B/A I finally switched the Cornerstone Community Bank and am I glad I did…read more The people are amazing, very knowledgeable and treat you like a friend. I would never leave now that I found such a great place and very convenient with an ATM & Drive through window!

With the amount of traveling I do, I needed a bank that has a lot of locations and ATMs all over…read morethe state and other states as well. Well's seemed like a good choice from what I hear from other people, better than B of A as their bank teller service is not so good with long lines. This branch of Wells has been fine. I don't go in for teller services much, but when I do, like someone actually writes me a check to deposit, the service has been friendly and fine. All the ATMs I've been to seem to work fine and give me my money as requested. Tip: always count your cash in front of the camera, just in case you get shorted ... never happned but you never know.

After an extremely frustrating experience with an ATM in Corning I went to this branch to get my…read moreproblems worked out and I was immediately greeted by Ayran (hopefully I spelt it right) Who asked me if I needed any help and I explain to her my situation she was extremely helpful and considerate and even went above and beyond to look into my account and confirm that I had everything in order as it should. I must say I haven't met somebody who works for a banking institution especially one that is as large as Wells Fargo treat somebody with such concern and care. Highly appreciated and highly recommended. Please excuse the grammatical errors in a run-on sentence I'm using dictation on my phone.

Don't trust this bank with your money. I had a posted debit transaction…read morethat I didn't make and had no idea where it came from. I asked them to recover my money and they did nothing. I wouldn't bank here if it was the last bank on earth. Stay away!!!!!

It is regrettable to say that after over 20 years I will be closing all accounts with Umpqua Bank…read more They have lost the small town wholesomeness and no longer provide the quality and protection of my funds. Umpqua bank staff have passed the blame to their fraud department and could not fully rectify the problems they created based on their misleading information. My account has been compromised by hacking over a dozen times in the past 20 years of being a customer of Umpqua's. Their fraud department is weak, unfortunately their customer service in caring for their customers after an account hack is even weaker. It should NEVER take nearly 2 weeks + for a bank to refund MY hard earned money during a fraud dispute where clearly I was not in 3 different states at once. It is completely unethical to make a customer go without their funds and jump through hoops to get their income back. Unfortunately I had no choice but to to dissolve my account with Umpqua. I left it open for an additional month to receive deposits until I could merge accounts to a trustworthy and secure bank, I specifically requested that no debits were be taken from my account, after Umpqua assured that it wouldn't allow anything but deposits, this ended up being a lie as I now have multiple debit transactions on my account along with overdraft fees. I went into the Red Bluff CA branch and spoke with Mandy who notified me that ONLY debit card transactions were stopped, not ACH payments. But Umpqua took zero accountability saying that I had spoken to their fraud department not them, so essentially their hands were "clean". I requested that the overdraft fees be removed and the payments that went through were to be stopped as they were not supposed to go through due to the account (per Umpqua) was inactive to debits. They told me they would only correct one of their errors, the other financial burden was on me. When I requested to withdraw the remainder of my funds to deposit into my new bank, Umpqua refused to give me the funds from my checking account in cash. The teller at Umpqua asked me why I was pulling MY money out, then proceeded to ask me what I will be doing with MY money. I find this extremely invasive of my financial privacy as it is no one's business where my money goes. She would not proceed with the transaction until I gave her reasoning that was sufficient to her. This is a violating breech of my privacy and completely unethical of any financial institution to withhold personal funds from the account holder until they feel its acceptable. She then refused to provide my funds in cash and would only provide me with a cashiers check. I am thankful I am just a single mom working several jobs trying to feed my children and not an investor who places trust in Umpqua for my best interest as they have completely failed me as a small consumer.

Chase isn't the best bank to do in person banking at ... and I don't think they try to be or want…read moreto. Seems they'd rather have everything done online or basically NOT in person at a "branch". Not a lot of service tellers on duty and there's long waits. I don't normally come here for just that reason, but only when I have work related banking business to do. My work uses Chase and I suppose they do have locations in a lot of cities. I can pay my credit card bills here if I want, but usually all that's done online. I wish my work would switch to a better bank, but I suppose there's reason for business that I don't know about.

I have had my business account for almost 20 yrs and went in to open an additional account. I was…read moretold very rudely they were too busy to assist me and I should do it myself online. I moved over to let the only other customer in the bank do her business while I opened my own account on line. After going to my car I realized there was Bo option during the online process to order checks so I returned inside to another teller expecting a more helpful demeanor but no... that teller had the same rude tone and when I asked if checks would be mailed to me with my atm she rudely said no... if you want checks we have to order them for you. I will be shopping for a new bank. This branch certainly is not interested in keeping customers.

Tri Counties Bank in Red Bluff has been my bank for over 20 years, and in all that time I have had…read moreno issues at all. Unfailingly helpful and friendly tellers are always a pleasure to do business with! As I have a bad habit of forgetting my reading glasses, they have always cheerfully assisted me with deposits, slips, etc., when I couldn't read the print on the deposit slips. Five Star service always!

I love the service at Tri Counties. They have an old fashioned style of having the purpose of…read moreserving the customer. Most big banks these days are all about following rules and forget that they are in customer service. I recommend Tri Counties Bank and the Red Bluff location!

Everyone that works here is so pleasant, always smiling and always give my dog a treat when we…read moredeposit our rent. They're all so helpful and the building is always clean and tidy and not depressing for lack of a better word.

We're mundane banking customers. We put money in. We take money out. We usually put more in than…read morewe take out, but sometimes, as with most of us, that doesn't always happen the way we'd like. We've had some overdrafts, and we've had to have some assistance when our children were working on getting their own credit established with their first-ever car loans. Debbie Noel and the staff at the Fall River Mills branch of Tri-Counties Bank have been courteous, helpful, and friendly, but more importantly, they treat us like we're important customers, even though our accounts are far from their most profitable. If we had lots of money, or needed lots of money, Tri-Counties Bank is where we'd go. But because we don't...Tri-Counties Bank is where we'll stay.

Grew up in this town. Had my first savings account at this branch! Moving to Reno soon and they…read morejust opened a Plumas Bank. Will be banking here again.

Have had an account for more than 5 years. They're always well-staffed, there's rarely a wait…read more Everyone is friendly and helpful. Dogs are welcome. Most importantly, I've never experienced a discrepancy, a surprise fee or indeed anything negative in all that time. They do a great job.

An update is in order. Since my review and letter to their Board of Directors, the service and my…read moreopinion has done a 180. The branch manager and staff have been very helpful, help with my myriad of questions and are responsive and polite. It's been very appreciated because dealing with banking problems should be the last thing to worry about after the death of loved ones.

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.

Took in a ripped $20 that was received from atm. Manager said he couldn't take it…read more That are completely incompetent here Please go somewhere else for your own sake

Not happy with the customer service at this location. After having an account here for over 2 years…read morewithout issues they charged my account 3 overdrafts because a merchant had put a hold on an amount yet to be withdrawn. Which caused a domino effect and 9 days later, there were 4 more overdrafts. 258.00 in 10 days! I can't afford to just throw my money at banks who don't appreciate business, I will be closing the account and using my mattress to save my money in!!! His attitude was, that I had interrupted his lunch! !