I truly never write negative reviews, but the way I was treated by Golden Apple's representative,…read moreRon, was ridiculous. My wife is a teacher and we bought a brand-new home in 2023, excited to start our story here. We were able to get insurance through Golden Apple at the very last minute which was a relief at the time, but it took them forever to even process our quote. Still, we eventually got coverage and thought all was good. Our home is fully equipped with the required fire safety measures: fire sprinklers, alarms, and more than 150 feet of defensible space in every direction. So imagine our surprise when Golden Apple sent us a letter saying we would be dropped. No explanation, no chance to ask questions, just a letter. I called Ron immediately. At first, he was apologetic and said he was reaching out to other agencies, and we were given until mid-December before being dropped. That was over a month ago. Since then, there's been zero follow-up. My wife kept urging me to call back, so I did today. This time Ron basically shrugged me off, saying he had already called around and "nobody could service Paradise." The kicker? He never bothered to communicate that to us. Who knows how many others he left in the dark. At this point, even if Golden Apple could cover us, I wouldn't want to work with people who clearly don't care about their customers' wellbeing. I then called Nevin & Witt. Their agent listened, understood, and promised to follow up quickly. She even said they are having success writing policies in Paradise. Night and day difference go check them out if you want someone who actually gives a damn.

I had an expensive homeowner claim. It was handled flawlessly and the company couldn't have done…read morebetter.

I wanted to just simply refinance my income property to get rid of my PMI. I had done business with…read moreBob Clark in the past and had found him to be reputable. My concerns started when, after we were a few weeks into the loan process, I was asked how much money I needed to pull out for my home equity loan. Not even remotely what we had discussed on any level. I had asked Bob many questions about my loan, the loan process and our progress and was met with vague responses to say the very least. His staff was quite smug throughout. What should have been a simple 45 day refi escrow ended up being a 90 day nightmare. His loan origination fees started at $1900 or $1000 over industry standard. When I confront him on this I was told that "that was not he real price and there would be a $1000 discount". When I asked what was taking so long for us to close escrow I was given excuses that it was the appraisal people's fault. During the 90 day/3 month escrow the interest rates went up a full point costing me tens of thousands of dollars in interest. Bob Clark ended up charging me $2900 loan origination fees on paper or tripple the Industry standard, of which he reimbursed me $1000. Not happy, not satisfied and absolutely cannot recommend Bob Clark/Prime Source Mortgage whatsoever.

Excellent advice, backed with experience. A great group of people to work with.read more

You don't expect financial advisor to have a crystal ball to get you the best return on your money,…read morebut you should expect at the very least for them to put your financial interest ahead of their own. This is certainly not the case with Ms. Haro. She has gone to great lengths to prevent the liquidation of retirement accounts to pay for living expenses. I would think twice about trusting your life savings to this advisor. This is in no way a criticism of other Edward Jones advisors and the organization as a whole.

Trusted friends recommended Vanessa; they knew I had been looking for a financial advisor to help…read morewith planning for retirement. Vanessa exceeded my expectations from day one. She took her time with me and explained all the options in a language that I could understand. Additionally, she helped strategize growth from an inheritance. She understood my apprehensions regarding risk, and put forth a plan I've been very happy with! It is clear that Vanessa has a passion for this type of work- thank goodness for people like her!

Best title company. As a real estate broker, a buyer and a seller, I have worked with Cheri and…read moreMid Valley for over a decade. They are the best.

Do Not use this title company they gave me the wrong information about the property I was buying…read moreand cost me a lot of money. They told me there was no easement and there was! they are totally incompetent. I know have to hire a lawyer and file a lawsuit. What a mess all due to them Cheri in the office is horrible and not with it she will mess up your papaerwork and lie to you. Horrible!

Ok so ...... Long story short I had been on the phone with cost u less for 2 hrs trying to figure…read moreout what was going on with my policy and the people on the customer service line are rude and pretend to drop the call and or will keep transferring you to other people who actually don't exist then it just pushes you to the beginning of the button pushing program to start all over again . If I was reviewing the customer call center I would give it negative stars . After the run around I decided to drive to Chico ( a 40min drive for me) when I got there I had to wait a little bit I think that is normal . I am rating 5 stars for one reason and one reason only @@pedro@@ he was very helpful in listening to the trouble I was having and helped me with getting things resolved and at a great price . I really appreciate the customer service he provided and he should be recognized for the great job that he does . Thanks again Pedro

Francisco at the Chico location was polite when he sold me a policy, but at the end of the policy…read morewhen the company sent me a letter that I owed them money for cancelling the policy before it's end - when I was confused how this could happen - he said, "Francisco out" over the phone and hung up on me.

Loved my experience dealing with Huck (Gregory). It's been rather stressful going through dealing…read morewith all the issues that had come with the devastation of the #campfire where we lost our rental home and our renter displaced. We were accidentally billed by the insurance for full coverage of the structures, etc., and I thought OMG, I gotta call and deal with this? Everything burnt down to the ground ppl! But my first conversation w/Huck was very calming and reassuring that he would have some options for me. Explaining what he understood of the options and telling me he wanted to make a few calls to be sure he was giving me the right information. WOW, isn't that refreshing??? Ever get info, use it and they say "Oh, no, that's not correct", Ah, don't you guys all work for the same place? But not here, I received very quick responses to my emails, assurances that the options are good to go and two days later my issue has been resolved and to include a REFUND to boot. Kudos to you Huck - Pauline

We signed up with Merchant Broker Direct because things went horrifically wrong with our credit…read morecard processor that was part of our accounting software. There was no one i could call, and when I would get someone on the phone they couldn't help me. When I spoke with Rich, I expressed my concerns, and wanted someone that could handle issues if something went wrong and I would not have to stop working. The real test was when we had an important client that wanted to pay for a large ticket item with a credit card. We were not set up for that transaction, so I thought here we go again. Rich and his team came thru, he put me in touch with the Risk dept. and I emailed supporting documents to them before the client came in and NO PROBLEMS transaction went through with no problems! Thanks Merchant Broker Direct!

I used John Burge last year and he sent me a packet to fill out this year. I received all my…read moredocuments and filled out packet. I called John several times To set up an appointment, but never received a call back. I had heard CPA were hard to schedule with and we are moving to Texas in 3 weeks. I wanted a California CPA do do my taxes as I am a Camp fire survivor and we are dealing with PG & E and I wanted someone local that would know the ins and out of the case. I finally found someone who could do it before our move. 2 days after scheduling with them John finally called me back. I explained that I knew he was busy and we needed our taxes done quickly so I , and before I could even finish my sentence he slammed the phone down on me. He could have at least had the courtesy to listen to me.

John has been doing our personal and business taxes for many years. When I first met him I had an…read moreoutstanding IRS bill. He negotiated with the IRS to reduce that tax by about 90%, saving us almost a hundred thousands dollars. His returns are detailed , precise and thorough. I have never been questioned by the IRS on any of the returns that John has prepared. His fees are very reasonable considering the dedicated professional service that you will receive. The man is worth his weight in gold to me. I highly recommend John to be your personal or business accountant. Jeff P