Such a great branch! I recently opened an account here and everyone is always so friendly and…read morehelpful. If you have to sit with someone on the platform, the wait is never really long and all employees are knowledgeable. Line for the tellers moves quick.

I like this Bank they're very kind nice understanding with my needs…read more this Bank spent two hours on the telephone with one of my credit card companies until we straighten it all out. with Bank of America for 25 years on Hamburg Turnpike, Wayne, NJ. Always kind and courteous thank you Alex and Ana and entire staff.

I've been with this bank for about 20 years. I opened my business accounts because they had a low…read more($500) monthly minimum to avoid fees. They recently updated their minimum to $1500 without letting anyone know and I've been getting charged service fees without warning. Customer service is terrible, I called to find out why I was being charged and they kept me on hold for over 25 mins just to tell me to call the branch.

Like most other people, my experience trying to rollover an IRA was awful. The departments at…read moreValley speak different languages and Fidelity even noted how difficult the process became. If you want to be disrespected, have no control over your money, go to Valley. It would be more fun to rip off toenails than to ever do banking with them again. Stay away.

When I comes to TD bank it's all about the convience; it's in their slogan! They sure do live up…read moreto their slogan. Banker holidays do not exist at TD and on most holidays, they're open with limited hours. They're open seven days a week and their hours are better than any other bank I know of. Plus, their drive through hours are open even later than their lobby hours. I love the setup of thier banks, you just walk staight up to the teller with no zig-zag theme park lines that shuffle you around. They have all the standard features all banks have: ATM's, Tellers, office areas, and safe deposit boxes. The one feature that I absolutely love that TD bank has is their coin counting machine, which by the way, is completely free of charge to bank members. Great bank.

Terrible. TD has gone down the tubes, their service makes Comcast look like a AAA company. My issue…read morewas a simple change of account and on 3 separate occasions I called TD customer service and it never was done and this cost me money. Don't expect any empathy from anyone at the branch or the manager because of course it's the customer's fault. Bankers are so greedy to switch your accounts, but when you go to downgrade it, they act tone deaf. Needless to say I switched to Chase after 18 years with Commerce/TD and its a decision I should've made a long time ago. What a breath of fresh air to bank with a professional financial institution.

I was denied my application SUB-1185405 for Checking account. The unidentifiable customer service…read moreemail: "This is a firm decision from Valley Bank based on your Chexsystems report. Please see attached the letter that was provided to you. Unfortunately, you did not fall within our parameters of acceptance. Please keep in mind every bank has their own review process." I have 750+ FICO8 score and dozens of accounts and credit cards. Move your business elsewhere!

The worst bank ever they lost the title to my car now they want me to go to the DMV and fix their…read moremess. Ongoing issue for three months now horrible place.

well our vehicle was re financed threw Eagle Buick GMC and they used valley national bank what a…read moremistake this has been for us, cant get a hold of anyone you are told the wait time is over 1 hour on the phone to reach anyone, we have still not received any monthly statements on this loan never again will we use a out of state bank this is ridiculous, oh and by the way this is a Business Vehicle

I worked for them for 13 months before I escaped. I couldn't figure out at first what the problem…read morewas. I have 36 years of banking experience. There was really fault on both ends. A month in my employment I realized that this was a mistake. The people resented me as an outsider coming in as a different ethnic group than they were...stabbing me behind my back at every little corner...repeating my frustrations to upper management and upper management telling me I was to keep my mouth shut. One woman had at times had a significant hygiene problem and I was too fearful to say anything as I would have been labeled a bigot. She also had a significant weight problem which may have contributed to it and habitually being late and nothing was said to her in regards to it. I was always on time and yet I had to wait till a second person showed up...badly managed bank in total.