Got great customer service from JOCELYNE, my bank teller today. Top notch. Friendly, understanding…read moreand accommodating.

Came to get change for an event and for some reason even though I have a credit card account with…read morethem. The teller refused to give me change and didnt really explain why. Apparently she was only allowed to give me a maximum amount of 100 in change. Definitely going to close my credit card.

Ive been here a couple times and always dealt with the same Teller Ashanti. She gives me the best…read moreservice, takes her time, listens to my requests, and gives me all the help I need and more. I appreciate her and this bank for helping me with my needs. Thank you guys ill always be coming back!

This bank has always been very friendly and professional. I have been with them for years. One time…read morei wrote a check on the wrong account. They caught it and allowed it to not bounce with me transfering the money. I didnt care about the fee. They saved me the embarrassment. i wish they participated in more government programs for mortgages. I would love to work with them.

Excellent customer experience. I came past 9am, and was attended to by Shree Banerjee with the…read moresupport of her Manager, Eric. They were very patient to understand my request, and were able to find a solution to address my need. I was only there for less than 20 minutes - which didn't really matter as they were very pleasant to talk to. Leaving the branch, a very happy & satisfied customer! Thank you, Shree & Eric!!!

This bank, located in the HomeGoods/Marshalls (Morris Hills) Plaza is honestly one of the worst…read morebanks I've ever opened an account with. After waiting to add a family member to an existing account, the employees of the bank just stood around aimlessly. There appears to be several employees, yet no one is really willing to be helpful; it almost appeared that every employee was waiting for the other to assist customers. One employee in particular asked if we were being helped and before we could explain what services we needed, we were told to wait in lounge area. Banks should be in the business to help customers who are leaving money in their care. The bank managers in this branch seem to be some of the most unpleasant and miserable looking people I have ever seen. This bizarre experience will have me visiting other Bank of America branches.

local bank that is reliable and always there to help, they are open 7 days a week, the staff is…read moreultimately friendly and smart.

Top tier staff and banker, made banking very personable and easy. Very friendly and helped…read moretroubleshoot a issue quickly.

All the staff is very nice and professional -- and Personal Banker Norzin Shrestha is a star! She…read morehelped me enormously updating various tasks related to my accounts. An excellent Citi branch!

I've been with NVE bank for over 25 years. It used to be a great local bank, with excellent,…read morepersonable customer service. The tellers were great and Kay was the best. She set the tone for the other employees who were very nice and knowledgable and clearly enjoyed their jobs. It appears NVE recently merged with Ion Financial and everything went down hill from there for customers. All the old staff left or was let go. Tech support was never great and still needs work. My online account is literally adding incorrectly. My current balance at the bank is off by $2000+ and no one seems to know why it's not adding up. How that can happen I have no idea. One day, I heard the woman at the front desk tell a senior to go home and try to figure out how to use her online account, rather than taking 5 minutes to help her. They also decided I cannot have a debit card because there was fraud on my account at some point. They hold transactions for as much as 4 days in an attempt to position the bank to make it look good at the end of the day. That's typical, but 4+ days? Systems are antiquated and "customer service" is non existant. An oximoron. I only use it now for paying bills. I'm getting everything ready to close the account completely. I had a number of deposits that I moved to a larger, more efficient, bank. Their offers for CD's, etc. are not competative either. My suggestion, go with the bigger banks that have experienced staff and systems that actually work. The funny thing is, they market themselves as a "community bank" with great customer service.

Being with them 24 years and I will never change. They are so nice. They always know your name. I…read morereally miss Kay. Ruth is very professional, has empathy and just over all you can tell she cares and likes what she does. Vivian Mendez the branch Managers does a great job with her staff. Thank you all, Vic S.

I love this location! Every single associate is very friendly and helpful. The employees here go…read moreabove and beyond to make sure all of your questions are answered and everything you need is taken care of.One of the best banks I ve been to in a long time

this bank is by far the worst one their atms are constantly down or broke its annoying .a big bank…read moreneeds to buy them out and get rid if the name ridgewood savings all together

Great customer service! The employees are always cheerful and super friendly, and are quick to…read moreoffer assistance when you enter the bank. Forget what you know about drab, boring banks with disinterested employees, because this bank is none of those things. Even the lighting is cheery and the entire atmosphere is very welcoming and nice. But again, the true heroes are the people behind the counter and at the desks. I've never had a bad experience here, and I can't imagine that I ever will.

6/2022  I would think twice about the Ridgewood branch. The workers are poorly trained. The…read moremanager's action is not customer centric. There are better managed retail banks in Bergen Co. Unfortunately, retail businesses which are not customer centric tend to die. What's the problem? I needed to purchase foreign currency. I spoke to a branch employee on the telephone with questions about foreign currency. During the conversation I asked him when the branch closes - he said 5.  I drove 45 min to the branch and arrived at 430 only to learn the cut off for foreign currency is at 3 and they cannot place an order for the next business day, so I had to come back tomorrow. When I asked the employee why he didn't tell me the cut off was at 3 -  I only got dumb looks. When I asked him how would someone who doesn't work at Capital One know this if you don't say something - I got more dumb looks. The above is bad & I will blame the bad combination of a minimum wage employee who was poorly trained. Above are the symptoms, now let's talk about the disease of incompetent management. I tried to contact the branch manager twice by email and was blown off. Only when I called the 800# to ask to speak with the regional VP did I get a call back from the manager. She did not take responsibility for her employees. She did not offer to cover my mileage to her bank. She didn't even apologize for Capital One wasting my time.  Absolutely no ownership of her team's error. Apparently it must be my fault for choosing to do business with her branch. Don't make the same error. Find someone who wants to build a long term banking relationship with you. Unfortunately that's not what Capital One in Ridgewood does.