Valley bank in Oakland is a bank with exceptional customer service. The Tellers and the Manager…read morehave ALWAYS been polite, professional, friendly and extremely helpful with anything I have needed. I would highly recommend using Valley in Oakland. Julia Burdge

The ATM is out of service more than it is in service. Soooo frustrating especially when you then…read morehave to go into the bank and there are two tellers. One teller is doing the drive thru. This happens weekly !

The ATM at this branch is in the back of the building and not visible to the road. It is a…read moredangerous location to get cash.

I was a customer for years, paid all the fees and cost and when it came time to take an updated…read moreloan it could not get done. It was a total waist of time. Avoid everyone at this location as this is a waist of your time as they are unable to get it done. Five different people sending emails and still not done after 30 days... Walked int PNC and I'm done in a week for a lower rate. I was paying TD BANK FEES for years for no reason. AVOID AVOID AVOID

Terrible service by management. It takes forever to fix any issues. I run a business and I can see…read morethe difference of this location compared to other locations . It's closest to my business but I usually have go to a location further away because they never make it easy . Customer service is very poor by the management here . They don't appreciate their customers , don't offer any of their new services and resolving any issues takes forever.. while other locations are friendly and quick to offer solutions .

Now they have no late hours on Thursday night or any other. No warning or posts on their Website…read moreplus nothing's open not even Waldwick even though it says Thursday open to 6 also. New stupid policies from the same idiot management that used to have a greeter like Walmart except the branch is as large as a Shoebox. Stupid BS

Had a very good experience here!! The teller was very nice (and funny)and my transaction was quick…read moreand easy. I was greeted at the entrance by other employees and directed politely on where to go to get the help I needed. I'll definitely be going to this branch more often. Convenient and a quick in and out on my way to work!

TD bank is great if you want to spend an hour and a half trying to close an account and actually…read moreget your money. I had called days before and let them know I would be taking my funds out in CASH.....after 1and 1/2 hours, I was told they didn't have the cash and could only give me a small amount in cash. The person I dealt with was downright ignorant of bank policies and had trouble issuing me a bank check for the balance. I can see why they are closing 15 branches!! Franklin, NJ needs to be added to the list. One star was given as there was not a zero star choice.

I like this bank; I've been a customer for years......There is a frequent turnover but not…read morecomplaining about it. People that are employed have always been respectful and polite...No complaints here. Marie All is good.

Worst bank I ever dealt with. They tried saying I can't open an account because I deposited a bad…read morecheck? No. My employers check bounced and I got penalized? I don't have a job! I spoke to a guy Keith Crocker (investigator) and he tried to intimidate me over the phone and ask why I want to bank with them now? 1. Mind your business. 2. None of your damn business. 3. You're an uneducated piece of you know what with no people skills. In New Jersey, there's a Bank on every corner. If I'm going to get this much agita from banking with TD Bank. It's not worth the aggravation. The customer service is non existent, they are incompetent and rude. Keith Crocker (856) 380-6261 (864) 437-5063 The biggest most pompous arrogant person I've come across. This is who you use as a customer service agent to assist people?!

Customer service is what I'm rating here. TD Banks are TD Banks. Same rules and regulations apply…read morestate (nation)wide. So what sets one branch apart from another branch are the staff members who provide the service. One of the tellers is a sweetheart. I believe her name is Carolyn. Very personable, upbeat, extremely professional and always have a genuine smile. It gives me great pleasure to conduct business with someone who looks like they are not dreading their job. It makes me feel better inside and puts me in a better mood. If more people had her attitude while working, we would all make this world a better place. Aside from that, I'm being forced to bank at this particular branch in the shopping center because this is where I am currently located for work. I'm so glad I don't have to deal with grumpy people if I don't have to.

Michael at chase was extremely rude and unprofessional. Very disrespectful and gave extremely poor…read morecustomer service. Should not be working in the customer service Industry with such a poor attitude.

So, so frustrated with Lakeland Bank! I moved months ago…read moreand did an address change on our accounts. I just noticed my ATM card expires on 5/23. So I called and asked when will I receive my new card. They said it's being mailed to another address, my old address from over two years ago. I asked if the they see my current address, confirmed and it correct. They said they could mail me a form or I could stop in and change the address for the ATM card. Again I said you have my new address so just change it for the atm card. So now I have to waste time through mail or go to a branch. So now it's being sent to an address I dont live at. Talk about a security breach!!!!!

I have been with this bank since 1987. Every time I try and give them a chance to be competitive,…read morebe it a car loan or some type of home loan, they never even come close to the competition. Never! Since 1987, I have purchased about 20 vehicles and 6 homes in the north jersey area and every time I check with Lakeland bank I am always... and I mean always disappointed! This last time I have finally learned my lesson. I am closing my checking account with this bank and will not waste my time ever stepping foot in one of their branches again. As far as I am concerned, Lakeland Bank really needs to do society a favor and just go out of business.

When I comes to TD bank it's all about the convience; it's in their slogan! They sure do live up…read moreto their slogan. Banker holidays do not exist at TD and on most holidays, they're open with limited hours. They're open seven days a week and their hours are better than any other bank I know of. Plus, their drive through hours are open even later than their lobby hours. I love the setup of thier banks, you just walk staight up to the teller with no zig-zag theme park lines that shuffle you around. They have all the standard features all banks have: ATM's, Tellers, office areas, and safe deposit boxes. The one feature that I absolutely love that TD bank has is their coin counting machine, which by the way, is completely free of charge to bank members. Great bank.

Terrible. TD has gone down the tubes, their service makes Comcast look like a AAA company. My issue…read morewas a simple change of account and on 3 separate occasions I called TD customer service and it never was done and this cost me money. Don't expect any empathy from anyone at the branch or the manager because of course it's the customer's fault. Bankers are so greedy to switch your accounts, but when you go to downgrade it, they act tone deaf. Needless to say I switched to Chase after 18 years with Commerce/TD and its a decision I should've made a long time ago. What a breath of fresh air to bank with a professional financial institution.